Logo Mrs Tilly's
Odwiedź tę stronę

Mrs Tilly's Recenzje 196

•
Wynik TrustScore: 4.5 na 5

4,7

Sklepy ze słodyczami
Napisz recenzjęOdwiedź tę stronę
Napisz recenzję

Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Absolutely delicious, will be back for more. Had the sea salt (which my sister is crazy about) and I had the rum and raisin, the smell of which hits you as you open the bag😋😋😋😋😋

Oceniono na 5 z 5

My mum can count on one hand the amount of times she's gone back to Scotland where she grew up - less so when she was well enough to enjoy the trip. I've ordered from Mrs Tilly's twice and each time s... Zobacz więcej

Oceniono na 5 z 5

We ordered late in the day some of Mrs Tilly's wonderful fudge to take abroad for friends and relatives. We ordered on Wed and were flying out on Sun. We phoned on Thurs to ask if they could ensure it... Zobacz więcej

Oceniono na 5 z 5

I discovered Mrs Tilly's Tablet when I received a welcome pack of Scottish goodies when I arrived at my hotel for this years Commonwealth games. One taste and I was hooked. A few weeks later at the Ed... Zobacz więcej

Informacje dotyczące firmy

  1. Sklepy ze słodyczami

Napisane przez firmę

This is not our official review page. Please check out all our reviews from "verified" purchasers on Feefo by visiting: https://www.feefo.com/en-GB/reviews/mrstillys

Dane kontaktowe

4,7

Doskonała

Wynik TrustScore: 4.5 na 5

196 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej
Oceniono na 1 z 5

Shocking customer service

I ordered from Mrs Tilly, early evening of Wed 2nd April. I paid for a fast delivery. I did not notice that the front page of the website states they only ship Mon - Wed. They still took my money for fast delivery though. I didn't receive an email confirming the order. I later found a text message confirming it. It didn't state the shipping days. I messaged them on the Friday at 1530 asking when I would receive my order. No reply. Despite numerous messages throughout the weekend I received no replies. I messaged again this morning. Finally i called. This was when I was informed that they only ship Mon - Wed and it is clear on the Web site... Well no it isn't clear, if like me you don't check every last bit and go straight to doing an order. They still took my money for fast delivery... Sent another query this morning. Finally I called. Customer service is broken. The young man I spoke to was unhelpful. I asked them to at least refund the money I paid for fast delivery as I was obviously not getting fast delivery. I was told that was not possible. I cancelled the order in the end. The order was still waiting to be shipped. Apparently only one person
deals with queries/questions and he was on holiday on Friday. So his department grinds to a halt and they end up with unhappy customers. I hope I don't have to wait for so long to get my money back. I couldn't ask when that was likely to happen as he hung up on me.

Edited to reply to the company reply.

Just to confirm I was actually still speaking to you when the call ended. In my book that is called hanging up on someone.
Furthermore I have not received any email confirming the refund which you stated was sent as soon as you ended the call, nor indeed have I received my refund. I look forward to receiving tbe email you say its forthcoming and indeed my refund.

7 kwietnia 2025
Opinia niezależna
Logo Mrs Tilly's

Odpowiedź od Mrs Tilly's

Hi Deb. Thanks for your review and i look forward to replying. I am indeed the young man that you spoke to on the phone and i certainly did not hang up on you. The call was finished. As i explained, we only currently dispatch product from our website Mon-Wed before 1pm for same day dispatch. There is a clear message stating this on our website. You did indeed pay for express delivery and this is a next day service....from....the order being dispatched. Your order was placed on Wednesday night and was due to be dispatched on the Monday and delivered on the Tuesday. We work Mon-Fri as a business, so any emails sent over the weekend, would be dealt with on the Monday hence the lack of replies. In terms of your refund, this was done immediately after our phone call. You will have received a confirmation email stating the refunded amount. If this is not the case, please get back in touch and we'll be sure to put this right.

Oceniono na 5 z 5

Made my mum cry

My mum can count on one hand the amount of times she's gone back to Scotland where she grew up - less so when she was well enough to enjoy the trip. I've ordered from Mrs Tilly's twice and each time she's reminded of home and happy memories. Absolutely sensational tablet and fudge, authentic, mouth-watering and above all - it's a little piece of home. Thank you for making this, it's so hard to find outside of Scotland!

31 marca 2025
Oceniono na 5 z 5

Macaroons

Macaroons were delicious, got them as a present at Xmas, when they were finished I had to order more

24 lutego 2025
Oceniono na 5 z 5

Simply the best !!

This is the best/premium Scottish tablet ( unless you make your own) you can purchase always buy them as treats/xmas gifts for my sweet toothed family & friends - they certainly don't last long Mrs Tilly is simply the best !

28 października 2024
Oceniono na 2 z 5

Is it just me or does the fudge just…

Is it just me or does the fudge just taste like tablet? I bought a box of Mrs Tilly’s fudge and normally other fudge I buy is softer and creamer, this fudge just genuinely tastes like tablet I cannot tell the difference.

20 października 2024
Opinia niezależna
Oceniono na 5 z 5

Yum!!

I recently ordered my third consignment of your delicious tablet. I’ve had to buy it in bulk x 2 as I’ve turned my English friend into a tablet addict. 🤷‍♀️ I’ll be back for some more soon. 🏴󠁧󠁢󠁳󠁣󠁴󠁿

2 września 2024

Doświadczenie Trustpilot

Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.

Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.

Dowiedz się więcej o innych rodzajach recenzji.

Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.

Dowiedz się więcej o procesie recenzji Trustpilot.

Oto 8 wskazówek jak napisać świetną recenzję.

Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.

Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.

Dowiedz się więcej