I emailed the company as I ordered 2 dog beds as only one arrived on the first delivery and it looked like it would never turn into the fluffy bed I ordered.it was vacuum packed.Well its just fabu... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
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The “real”CEO reached out after I left a bad review He offered to send a replacement bed, free of charge, no strings ( I had already received a full refund for the previous one) as he wanted me to... Zobacz więcej
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I wish I had known about these cool mats ages ago. It's so distressing to see your beloved furbaby suffering in the intense heat......... but wait for it ....... I bought a cool mat for George the ro... Zobacz więcej
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Excellent Service and Delivery of products. My pet is really enjoying his new bed which is unusual as he shreds every bed we have bought him. Unfortunately I didn’t get his cooling sheet big eno... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at info@mrfluffyfriend.com. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
Dane kontaktowe
Zjednoczone Królestwo
- info@mrfluffyfriend.co.uk
- www.mrfluffyfriend.co.uk
4,5
Doskonała
312 recenzji
W ostatnim czasie nie zapraszano do recenzowania
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Inni użytkownicy przeglądali również
cool mat was small, but still good
Although the cool mat was smaller than I thought, my small shih tzu took to it the minute I introduced him too it. His first restful nights sleep ! Good quality too, feels really nice. Definitely worth waiting for...!
14 lipca 2026
Opinia niezależna
Odpowiedź od MrFluffyFriend™ United Kingdom
Hi Mary,
Thank you for sharing your experience!
We’re so happy to hear that your Shih Tzu took to the cooling mat right away and that it helped him enjoy a more restful night’s sleep. We’re also glad you’re happy with the quality and feel of the mat.
Thank you for your patience, and we hope your little one continues to enjoy the comfort it provides!
As described
Product arrived within the delivery time quoted. My boy is very happy with it and has used it a lot.
7 lipca 2026
Opinia niezależna
Odpowiedź od MrFluffyFriend™ United Kingdom
Hi Lenny,
Thank you for your review!
We’re delighted to hear that your boy is happy with his new product and has been enjoying it so much. It’s wonderful to know that it has become part of his routine.
Thank you for your support!
Hit and miss whether they sit on the…
Hit and miss whether they sit on the mat, so when tgey dont they have otger ciilibg products ob.
16 lipca 2026
Opinia niezależna
Odpowiedź od MrFluffyFriend™ United Kingdom
Hi Jennifer,
Thank you for sharing your feedback!
We understand that some dogs may need a little time to get used to a new cooling mat. Here are a few tips that may help encourage your dog to use it:
- Place the mat in your dog’s favorite resting spot.
- Add a familiar blanket or toy on top to make it feel more inviting.
- Try offering treats or praise when your dog lies on the mat.
- Leave it available during warmer parts of the day so your dog can choose to use it when needed.
Please also note that our cooling mat works by dissipating heat from your dog’s body rather than feeling ice-cold like a chilled mat.
We hope these tips help your dog enjoy the cooling comfort of the mat!
Bought a dog cool mat..our boy Boris…
Bought a dog cool mat..our boy Boris loves it
7 lipca 2026
Opinia niezależna
Odpowiedź od MrFluffyFriend™ United Kingdom
Hi Jane,
Thank you for your lovely review!
We’re so happy to hear that Boris loves his new cooling mat. It’s always wonderful to know when a pet finds a comfortable spot they enjoy using.
Thank you for choosing us!
Kept up to date from ordering to being…
Kept up to date from ordering to being delivered
We have a Frenchie - so bought medium, should have got large!
Mia still won’t use it so passed it onto our grand pooch!
6 lipca 2026
Opinia niezależna
Odpowiedź od MrFluffyFriend™ United Kingdom
Hi Debby,
Thank you for sharing your experience!
We’re glad to hear that your order updates and delivery process went smoothly. We understand that finding the right size can sometimes be tricky, especially with different breeds and sleeping preferences.
We hope Mia’s new owner enjoys the cooling mat, and we appreciate you giving it a try!
Odpowiedź od MrFluffyFriend™ United Kingdom
Hi Pam,
Thank you for your review!
We’re pleased to hear that your order arrived on time and that the product was exactly as described. We hope your furry friend enjoys it!
I had very good feedback from them
I had very good feedback from them , which helped me enormously.
7 lipca 2026
Opinia niezależna
Odpowiedź od MrFluffyFriend™ United Kingdom
Hi Andrew,
Thank you for your kind feedback!
We’re happy to hear that our team’s support was helpful to you. Providing helpful assistance to our customers is very important to us.
Thank you for your trust and support!
Mr Fluffy Friend Cool Mat
I ordered Mr Fluffy friend Cool mat for my dog.
The cool mat is good but my dog won’t go anywhere near it. He sniffed it and walked away.
The order process and delivery was also good, however I am returning it as my dog won’t use it.
8 lipca 2026
Opinia niezależna
Odpowiedź od MrFluffyFriend™ United Kingdom
Hi Jan,
Thank you for taking the time to leave a review.
We're pleased to hear that you were happy with the ordering process and delivery. We're sorry the cooling mat wasn't a good match for your dog. Some dogs need a little time to get used to a new type of mat, while others simply have their own preferences.
We appreciate your honest feedback and hope we'll have the opportunity to serve you again in the future.
Great service
Great service my dog loves it. It is lovely and cool. I also put a water bottle underneath it with cold water in as well.
9 lipca 2026
Opinia niezależna
Odpowiedź od MrFluffyFriend™ United Kingdom
Hi Mrs. Williams,
Thank you so much for your wonderful review!
We're delighted to hear that your dog loves the cooling mat and that it's helping keep them comfortable. It's great to know you've found a setup that works well for your pup.
We hope your furry friend enjoys many cool and relaxing naps!
Seems like a lovely mat but…shame my dogs don't think so
Seems like a lovely mat but unfortunately neither my dogs want to lie on it. I'm having to keep it due to the fact that one of the requests to return is that the product mustn't show any signs of pet hair, which is difficult considering the dogs have sniffed at it etc. which of course means there will be dog hair somewhere on it.
That said, the quality does seem very good.
10 lipca 2026
Opinia niezależna
Odpowiedź od MrFluffyFriend™ United Kingdom
Hi Caitlin,
Thank you for taking the time to share your feedback.
We're sorry to hear that the cooling mat wasn't a hit with your dogs, although we appreciate your kind words about its quality. Every dog has their own preferences, and some simply take a little longer to get used to a new resting spot.
If you ever have questions about whether your item meets the return conditions, our support team is always happy to help.
Thank you again for your honest review, and we wish you and your dogs all the best.
MY 'my fluffy friend' dog cooling mat…
MY 'Mr fluffy friend' dog cooling mat is made from polyester and nylon and came from China. Pretty sure I've been had...
11 lipca 2026
Opinia niezależna
Odpowiedź od MrFluffyFriend™ United Kingdom
Hi Jill,
Thank you for taking the time to share your feedback. We're sorry to hear that the cooling mat didn't meet your expectations.
We'd like to clarify that the material label on the product shows the official material composition, while our product description refers to the construction and functional layers of the cooling mat.
Our cooling mat is designed to dissipate your dog's body heat rather than feel ice-cold to the touch. It does not require refrigeration or electricity and works by drawing excess heat away from your pet while they're lying on it.
We understand that this may be different from what you were expecting, and we're sorry for any disappointment. If you have any questions or would like assistance, please reach out to our customer support team—we'd be happy to help.
Cooling mat a dogs best friend.
My daughters black labrador took to the cooling mat straight away. She seems to be enjoying it.
14 lipca 2026
Opinia niezależna
Odpowiedź od MrFluffyFriend™ United Kingdom
Hi Elizabeth,
Thank you for your lovely review!
We're so happy to hear that your daughter's black Labrador took to the cooling mat straight away and is enjoying it. It's wonderful to know it's helping keep her comfortable during the warmer weather.
We appreciate your support and hope she continues to enjoy her new favourite spot!
Very easy to order and quick delivery
Very easy to order and quick delivery. I have two dogs and 1 of them suffers badly from the heat. After buying the cooling mat she doesn,t get off of it. Her new favourite place to be.
29 czerwca 2026
Opinia niezależna
Odpowiedź od MrFluffyFriend™ United Kingdom
Hi Julie,
Thank you for your fantastic review!
We're thrilled to hear that the ordering process was easy, the delivery was quick, and most importantly, that your dog who struggles with the heat has made the cooling mat her new favourite place to relax.
We hope it continues to keep her comfortable all summer long!
Liked the product butdog will not go on…
Liked the product butdog will not go on the mat sorry.
3 lipca 2026
Opinia niezależna
Odpowiedź od MrFluffyFriend™ United Kingdom
Hi Jeanette,
Thank you for your review!
We're glad to hear you liked the cooling mat, although we're sorry your dog hasn't taken to it yet. Some dogs need a little time to get used to something new. Placing the mat in your dog's favorite resting spot or adding a familiar blanket or toy can sometimes help encourage them to give it a try.
We appreciate your feedback and hope your pup warms up to it soon!
Odpowiedź od MrFluffyFriend™ United Kingdom
Hi Elaine,
Thank you for your review!
We're delighted to hear that the cooling mat is helping keep your dog cool. We also appreciate your feedback about the size—it will be helpful as we continue to improve our sizing guidance for future customers.
We hope your pup enjoys many cool and comfortable naps!
Only one dog likes it
One of my dogs likes it the other one doesn't, but she is old and stuck in her ways.
7 lipca 2026
Opinia niezależna
Odpowiedź od MrFluffyFriend™ United Kingdom
Hi David,
Thank you for taking the time to leave a review!
We're so glad to hear that one of your dogs is enjoying the bed. We completely understand that older dogs can be a little more set in their routines and sometimes take longer to warm up to something new.
We appreciate your feedback and hope that, with a little more time, your other pup might decide to give it a try too!
Tom loves it
Tom hasn’t got off the cooling mat since it arrived! He loves it 👍
13 lipca 2026
Opinia niezależna
Odpowiedź od MrFluffyFriend™ United Kingdom
Hi Susan,
Thank you so much for your lovely review!
We're thrilled to hear that Tom loves his cooling mat and has hardly left it since it arrived! That's exactly what we love to hear.
We hope Tom stays cool and comfortable all summer long!
Arrived in time.e for another heat…
Arrived in time.e for another heat wave. I bought a large size for 2 small dogs; they go on it when I'm supposedly not looking! ..I think it is helping. I find the cat on it too.
13 lipca 2026
Opinia niezależna
Odpowiedź od MrFluffyFriend™ United Kingdom
Hi,
Thank you for your wonderful review!
We're so pleased to hear your cooling mat arrived just in time for the heat wave and that both your dogs are enjoying it—even if they pretend otherwise! It's also great to hear that your cat has given it their seal of approval too.
We hope all your furry friends stay cool and comfortable!
The may works but it is NOT non slip
The mat works but it is NOT non slip. My dog screws it up just trying to lay down on it and left on the floor it is dangerous for humans to walk on as it slips dramaticaljy.
I have now had to put it away as it is dangerous for us walking around the kitchen and coming across them. Can you not add something rubbery to stop it slipping? It is unusable as it is on kitchen floors or wood floors.
13 lipca 2026
Opinia niezależna
Odpowiedź od MrFluffyFriend™ United Kingdom
Hi JW,
We're sorry to hear that the cooling mat didn't fully meet your expectations, and we appreciate you taking the time to share your experience.
We understand your concerns about the mat moving during use and the safety issues this can create. Thank you for bringing this to our attention. We'll be sharing your feedback with our product team so we can review this area and identify ways to improve the design in future product updates.
Your feedback is invaluable to us as we continue working to improve our products and provide the best possible experience for our customers.
Dog likes the cooling mat
Dog likes the cooling mat, product itself was good but for the size I got Large its not very big for my frenchie he just about fits on with his legs hanging off bottom. Delivery is very fast
13 lipca 2026
Opinia niezależna
Odpowiedź od MrFluffyFriend™ United Kingdom
Hi Shelley,
Thank you for your review!
We're delighted to hear that your dog is enjoying the cooling mat and that your order arrived quickly.
We also appreciate your feedback about the size. We're sorry to hear that the Large mat was a bit smaller than expected for your Frenchie. Comments like yours are incredibly helpful and will be shared with our product team as we continue to improve our products and sizing guidance.
Thank you again for choosing MrFluffyFriend™, and we hope your pup continues to enjoy staying cool!
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