From the plumber arriving, too him leaving, everything was efficient and well organised. Pipes bent with care and skill, which look really neat, tidy and professionally fitted. And after testing every... Zobacz więcej
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Zobacz, co mówią recenzenci
This company is very professional right from the minute they answer the phone. They ask many questions to fully understand the problem then advise when they will be able to send some one out to look a... Zobacz więcej
Reakcja na opinię
A company and it's staff always helpful and try to do the best for you, came out to do an insurance quote and were very knowledgeable and helpful, tried to make things as easy as possible which I app... Zobacz więcej
Really good service and came out quickly to sort a radiator leak. Boiler service done at same time so just the job! Really polite and friendly lads who came out, thanks for sorting.
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Established in 1997, M&R Plumbing and Heating Ltd provide a complete range of domestic and commercial gas, heating and plumbing services, specialsing in renewable energy solutions. We are a proud Worcester Bosch service partner and a Vailant ADVANCED installer. All our engineers are Gas Safe, Oftec and FGAS registered. As a family business, we pride ourselves on our high standard of workmanship and excellent aftercare service, which has secured us a large amount of repeat business over the years. Why choose us? We have served Bolton, Wigan, All of Greater Manchester and Lancashire for 28 years now. Also these are 8 more reasons why chose us. 1. Highly trained engineers. 2. Worcester Bosch service partner. 3, Vailant ADVANCED installers 4. We keep you in the loop at all times. 5. We keep your home clean and tidy. 6. We turn up when we say we will. 7. We offer the best quality service and products at the best price. 8, We have been keeping families and businesses warm and cosy since 1997,
Dane kontaktowe
290 Chorley New Rd, BL6 5NY, Bolton, Zjednoczone Królestwo
- 01204690957
- info@mr-group.co.uk
- www.mr-group.co.uk
4,9
Doskonała
728 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zwykle udzielenie odpowiedzi zajmuje ponad miesiąc
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Friendly and professional team happy…
Friendly and professional team happy with the new boiler installation.
20 lutego 2026
Odpowiedź od mr-group.co.uk
Thank you for the great feedback! We're glad you found our team friendly and professional, and we hope you're enjoying your new boiler.
1st boiler service
Recent first boiler service with m&r, can't fault the customer service and a great job done by Liam.
Thank you 👍
24 lutego 2026
Odpowiedź od mr-group.co.uk
Thank you for your great review! We're really pleased to hear you were happy with the customer service and your first boiler service with us. We'll be sure to pass your kind feedback on to Liam.
Leaky to brand new boiler
Cannot recommend M&R enough! Always great.
Engineers Jack & Alfie came to see what the issue was on Thursday afternoon and by Saturday morning we had a new boiler! Absolutely fantastic service, lovely gentleman with great customer service. Quick efficient and made sure everything was working fine before leaving told us what to do with the new thermostat and how to work everything. Made sure we knew all we needed to know before he went and he cleared up very well after the job was done . Chantelle was more than helpful for get us sorted with the payment plan for the new boiler too.
21 lutego 2026
Odpowiedź od mr-group.co.uk
Thank you so much for the fantastic review. We're delighted to hear you were happy with the service from Jack and Alfie and that we were able to get your new boiler installed so quickly. It's great to know everything was clearly explained and left tidy afterwards. We'll also be sure to pass your kind comments on to Chantelle for helping with the payment plan. We really appreciate the recommendation.
Every interaction went wrong
Every interaction went wrong. Initially diagnosed a part issue with a boiler for repair, next chap who turned up said I should really have just gone for a new boiler instead and the part wasn’t needed, which was £500 of advice that could have been saved.
Part couldn’t be returned but I didn’t get to keep it despite paying for it.
Paid off my bill but was still hassled about the original call out which I thought had been paid when I rang them. Was told I’d get called back but never did when contacting them.
No interest or acknowledgment in what went wrong but 10/10 for asking for money.
19 stycznia 2026
Odpowiedź od mr-group.co.uk
Dear David
I am incredibly sorry to read about your experience. It’s clear that we’ve let you down, not just once, but at several stages of your journey with us.
Reading your feedback, it’s obvious that our communication was nowhere near the level it should be. From the conflicting advice you received to the feeling of being "hassled" while your own questions went unanswered—that isn't the way we want to treat our customers. We clearly missed the mark on the "care" part of our service.
I have shared your comments with our management team, and we are currently conducting a full internal review of what went wrong with your booking and the advice provided. We don't want to just offer another empty promise of a callback. Once I have the full picture of the diagnostic and billing errors, I would like to reach out to you personally to discuss how we can rectify this and move forward.
Thank you for your patience while we get to the bottom of this.
Best regards,
The M&R team.
Quick service and work completed in a…
Quick service and work completed in a timely manner , engineer was polite
19 lutego 2026
Odpowiedź od mr-group.co.uk
Thank you for your review. We're pleased to hear you were happy with the quick service and that our engineer was polite and efficient.
Another efficient boiler service.
Easy to book an appointment for a boiler service. The engineer arrived within the agreed time slot. Offered to remove his footwear, which I thought was very polite. He explained what he was doing during the service and completed it thoroughly. I used M&R to fit my boiler and they have serviced it every year since so very happy with their work.
18 lutego 2026
Odpowiedź od mr-group.co.uk
Thank you for your wonderful review. We're delighted to hear that booking was easy and that our engineer provided a polite, thorough service. We're also pleased to know your boiler has been well looked after each year — we really appreciate your continued trust in M&R
Odpowiedź od mr-group.co.uk
Thank you for your kind feedback! We're pleased our team provided a reliable and efficient service.
Boiler service
Great service provided no mess no fuss definitely would recommend to anyone!
16 lutego 2026
Odpowiedź od mr-group.co.uk
Thanks for your kind words! We aim to make every service efficient and hassle-free
1st class service from start to finish
1st class service from start to finish. Great customer service from booking the appointment to the engineers leaving and after care. No mess, no hassle and the best price around! Great job Chantelle, Jack and Connor.
20 lutego 2026
Opinia niezależna
Odpowiedź od mr-group.co.uk
Thanks for the review! We're glad you found our service easy, efficient, and professional
Prompt service done on our boiler
Prompt service done on our boiler. Very knowledgeable man that serviced our boiler very helpful.
Good customer service from this company
19 lutego 2026
Odpowiedź od mr-group.co.uk
We appreciate your kind review! Happy to hear our engineers provided a thorough and professional service.
Odpowiedź od mr-group.co.uk
We appreciate your kind review! Happy to hear our engineers provided a thorough and professional service.
Great set of lads who were very…
Great set of lads who were very pleasant and did the job in no time
16 lutego 2026
Odpowiedź od mr-group.co.uk
We appreciate your kind review! Happy to hear our engineers provided a thorough and professional service.
What can I say other than BRILLIANT.
What can I say other than brilliant. Very knowledgeable on products. Clear and precise on which boiler would be most suitable for the space in which it had to go. The quote was almost exactly what I had in mind so Mick got the job before he left my house. I did get quotes from 2 others. Mick from M&R was by far the most professional .The boiler was installed yesterday, Tuesday the 17th Feb between 8:30 and 4pm no mess or hassle, perfect.
Highly recommended company.
13 lutego 2026
Odpowiedź od mr-group.co.uk
We’re pleased you were happy with our team’s punctuality, communication, and workmanship. Thank you!
Very helpful staff would recommend them…
Very helpful staff would recommend them v quick service good experience
13 lutego 2026
Odpowiedź od mr-group.co.uk
We’re pleased you were happy with our team’s punctuality, communication, and workmanship. Thank you!
Odpowiedź od mr-group.co.uk
Thanks for the kind words! We always aim for smooth, reliable, and professional service
Boiler losing pressure
Had to change date of appointment due to team sickness but kept me informed. Good professional visit by Jack who explained things clearly.
9 lutego 2026
Odpowiedź od mr-group.co.uk
Thanks for the kind words! We always aim for smooth, reliable, and professional service
Carried out two separate repairs in a week
Carried out two separate repairs in a week. Turned up within time slot advised, were clean and tidy and very polite.
I have dealt with this company for several years and cannot fault them.
11 lutego 2026
Odpowiedź od mr-group.co.uk
“Thanks for the review! Our goal is always professional, efficient, and reliable service.
Good service plan that is reasonably…
Good service plan that is reasonably priced.Arrived on time, good clean worker, respectful to property, explained what he was doing.
10 lutego 2026
Odpowiedź od mr-group.co.uk
Thanks for the great feedback! We always aim for efficient service and clear communication
Prompt service as usual
Arrived as arranged. New tap installed and everything left clean and tidy. Never met the plumber before but very efficient and friendly as usual up to M & R’s standards. Thank you once again!
13 lutego 2026
Odpowiedź od mr-group.co.uk
We’re pleased you were happy with our team’s punctuality, communication, and workmanship. Thank you!
Odpowiedź od mr-group.co.uk
“Thank you! It’s great to know our service was efficient, reliable, and communicated clearly throughout
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