Mr Carpet Recenzje 

65
Wynik TrustScore: 4.5 na 5

4,7

Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Mr Carpet are brilliant. They laid our carpet upstairs in our house and we couldn't be more pleased with it. Nigel was so helpful with recommendations, when I visited the shop and on the site visit an... Zobacz więcej

Oceniono na 5 z 5

Just had some flooring fitted today and delighted with the result. Professional fitters, arrived on time, no fuss, helped move a large sofa, finished the job in 2 hours. Whole experience was excel... Zobacz więcej

Oceniono na 5 z 5

From start to finish ( a very short time period) the service at Mr Carpet was superb. Manny , at the shop, could not have been more helpful and Aiden, who installed the carpet was super efficient. Com... Zobacz więcej

Oceniono na 5 z 5

Customer service is what defines this company. Every carpet supplier can supply pretty much the same product, but Mr Carpet can rarely be bettered on price and can always be relied on to do what they... Zobacz więcej

Informacje dotyczące firmy

  1. Sklep z dywanami
  2. Układanie wykładzin
  3. Materiały podłogowe

Napisane przez firmę

Mr Carpet is a South London based independent chain of specialist flooring retailers established since 1983. All our staff have many years of experience and a wealth of knowledge of all types of carpets, wood & vinyl flooring and the installation processes required for a premium installation. We actively encourage working with customers designers, architects or tradesmen to ensure a trouble-free installation and our experienced installers are happy to carry out the removal of any existing floor coverings and the removal and replacement of most furniture. For many years we have worked with designers and letting agents, providing carpet and flooring for their clients whilst maintaining their reputation with our outstanding service and quality. Our customer promise is simple we provide Service Quality Value Flexibility


Dane kontaktowe

4,7

Doskonała

Wynik TrustScore: 4.5 na 5

65 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Nie odpowiedziano na negatywne recenzje

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,7

Wszystkie recenzje

(65)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 14

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

The team at Mr Carpet are great

The team at Mr Carpet were just easy to work with and provided excellent quality work inspite of painters and builders working in the same house at the same time. Four rooms and two flights of stairs in half a day. No fuss. Fitted to a high standard. 👍

30 sierpnia 2024
Opinia niezależna
Oceniono na 5 z 5

I have used Mr Carpet in Munster Road…

I have used Mr Carpet in Munster Road Fulham for over 25years although my last dealings with them was 9years ago. Staff have all changed but the experience has not. As usual they were a pleasure to deal with the fitters where on time and did a great job. All excess carpet was removed and area cleaned. All I needed to do was quick vac, Cannot praise this company enough.

13 września 2024
Opinia niezależna
Oceniono na 5 z 5

I couldn't be more happy with the final…

I couldn't be more happy with the final outcome of Mr.Carpet's services!!

John and his team managed to change the carpets in three rooms in my flat in under four hours.

My flat feels brand new and it's all because of your hard working and dedicated team.

Thank you so much!
I can't be more appreciated!!!

Agnies

9 sierpnia 2024
Opinia niezależna
Oceniono na 5 z 5

Great Customer Service - Mr Carpet Fulham Road

Mr Carpet Fulham Road have recently supplied and fitted the carpets in my newly purchased flat. John was the initial contact in the shop and he gave great advice and recommendations.
The fitting was delayed as the chosen carpet was out of stock, but communication was excellent and I was happy to wait an extra couple of weeks.
The carpets have now been fitted and I am delighted with the finished result. I would definitely recommend Mr Carpet.

9 maja 2024
Opinia niezależna
Oceniono na 5 z 5

FULHAM BRANCH MR CARPET: Great team

FULHAM BRANCH MR CARPET:
From the initial meeting in the branch showroom to the final fitting of the carpet, John, Jack, Pete and the team were immensely helpful, organised and efficient. Good communication and swift resolution of any queries.
The carpet was fitted by Damian and his son who were polite, respectful and hardworking.
I would recommend this team without hesitation.

25 kwietnia 2024
Opinia niezależna
Oceniono na 5 z 5

Mr Carpet Fulham Road

The team at the Fulham Road branch of Mr Carpet are professional, friendly and efficient. They worked on a big job for us and every step of the way guided us through the process with an excellent end product. I would not hesitate to recommend them for any job big or small.

1 kwietnia 2024
Opinia niezależna
Oceniono na 5 z 5

I used the Mr Carpet Fulham branch for…

I used the Mr Carpet Fulham branch for the first time. Not only did they have moth-proof woollen carpets with life-time guarantee (I could not find these in any other carpet stores that I visited), but they gave very good service and price. The fitting team were on time, very efficient and put the furniture back exactly as required.

26 stycznia 2024
Opinia niezależna
Oceniono na 5 z 5

Amazing service

This is the 3rd time I ve used Mr Carpet in Fulham and this time I went in with a designer sample from a very high end brand hoping to achieve something similar. John went above and beyond and found a better quality product for me at half the price! It looks incredible and the fitters (Martin and his team) went above and beyond to make sure that perfection was achieved with a refreshing 'can do' attitude.

21 lutego 2024
Opinia niezależna
Oceniono na 5 z 5

Best service

I have used Mr. Carpet in Fulham many times and they deliver 100% each time I deal with them. John is super professional and efficient, even when I throw him a new challenge to source a carpet which we used many years ago on my stairs and needed replacing on the landing area only. He did it, of course and I will only use their service. A pleasure to do business with them.

13 lutego 2024
Opinia niezależna
Oceniono na 1 z 5

Mr Carpet East Sheen charged me double…

Mr Carpet East Sheen charged me double of what another local supplier charged for the exact same carpet, no breakdown provided on their quote so they can rip people off.

I emailed them back following their quote to ask for a breakdown as was totally surprised with their ridiculous quote, it was a lot higher than 3 other quotes I got. Still have not heard back from them :(

The manager has no customer service skills, he was always short with me even though I was extremely polite to him.

Please do not go to this place, they are clearly only interested in ripping people off.

16 października 2023
Opinia niezależna
Logo Mr Carpet

Odpowiedź od Mr Carpet

Dear Mr Alcazar,

I am surprised & very sad to see your 1 star review, particularly after the previous works we had completed & you were happy with from 2021.

I can see that we had quoted for carpeting as well as a number of remedial works to part of your property in October but can see no further correspondence from yourself after that date? If you can kindly let us know where you emailed to I can track down what may have gone wrong there.

For clarity, we of course have not charged you any amount of money as you had not gone ahead with an order.

We are absolutely happy to provide a breakdown of costings but generally do not give out measurements or quantities as our site surveys & quotations are entirely free of charge, this is common practice in the industry.

We do also offer a price match guarantee (as per your quotation document) so would have been able to match, or beat, the price of any local retailer that is quoting on a like-for-like basis, if it is brought to our attention.

Regarding the service from the member of staff in the showroom, I am very sorry to hear this, the company has been trading for 40 years & does not advertise so we rely entirely on word of mouth & recommendation for our business, as such customer service is therefore paramount. A report of this ilk is the first that has arisen, rest assured action will be taken to ensure the expected high quality of service is provided hence forth.

Should you have any further enquiries on this or any future projects I would be more than happy to assist, so please do contact me at the showroom or pop in.

Yours sincerely,

Jack

Oceniono na 5 z 5

absolutely first class service from Fulham

From start to finish Mr Carpet Fulham have been absolutely brilliant. I needed carpet pretty urgently for 5 bedrooms in a new house and John and Pete and the whole team made sure I had a fitting slot, a measuring visit, a carpenter to shave the doors, a wide range of options and help with the choice, and a willing and friendly service throughout. I would not hesitate to recommend them 100%.

20 października 2023
Opinia niezależna
Oceniono na 5 z 5

Excellent

The Fulham branch has been very helpful from start to finish, listening to what we said we wanted, making appropriate product suggestions, allowing us to take samples for comparison purposes and advising retention of existing quality underlay to save us money. Fitting was also done promptly and efficiently to fit round our time constraints. We would have no hesitation recommending this branch.

28 lipca 2023
Opinia niezależna

Doświadczenie Trustpilot

Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.

Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.

Dowiedz się więcej o procesie recenzji Trustpilot.

Oto 8 wskazówek jak napisać świetną recenzję.

Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.

Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.

Dowiedz się więcej