Mowers Online Recenzje 

Still waiting for my refund after 5 weeks. The Company are fraudsters.
Going to take legal action against them.

⛔️‼️ SCAMMERS
DO NOT USE.
This company does not send the goods, does not reply to emails or issue refunds !
Two weeks after placing order no contact back from them or goods .
Have reported to Trading Standards . I now am left either trying to get a chargeback from my bank or going through small claims

Worst service from anywhere I've ever had.
I ordered a lawnmower on Monday the 1st of June 2026, I rang on the Friday of that week, to see why it hadn't been dispatched, accepted it could take 3 to 5 days to send out
I was advised, the mower was out of stock, even though on their website, they were still selling that make and model,the order would be processed early next week? Is what I was advised.
So I rang again on the following Monday, the 8th of June and was assured, my lawnmower would be dispatched later that week.
On the Thursday, the 11th of June, I rang again to see what the order status was? Even though the lawnmower was still showing available online? The guy told me, it would be in stock early in the following week and would be dispatched then.
I wasn't willing to wait any longer, so I cancelled the order and asked for a refund, I waited for confirmation email of the cancellation and ordered the same brand and model of lawnmower, from a different retailer straight away.
It was delivered the very next day, Friday the 12th of June 2026, well done that retailer.
The day I cancelled my order, 11/06/26 there was a "ticket" generated on the Mowers on lines resolution help portal.
It was marked as "closed" the very same day it was issued? which is strange, because there was a refund being processed.
Of course, it takes some time for online refunds, so I waited until 15 days had passed by, there was no refund back to my bank, from the retailer Mowers Online.
But I am now away on holiday, so I tried ringing there help line to see exactly why I have not had a refund back to my bank, the call was rejected by the help line, "calls cannot be connected from this location" I'm holidaying in Cornwall for goodness sake!
So, I opened another "ticket" konline, on their resolution centre on the 26th of June, I've looked at the status of that ticket today, the 29th of June and the "ticket" has been marked again as closed. No email to explain why? No refund back in the bank either.
So I'm now contacting my bank to issue a section 75 claim, which is aimed at protecting customers from fraudulent purchases.
Avoid avoid avoid, is my advice.

I ordered a hedge cutter from Mowers online on 07.06.26 but decided to cancel the order on 10.06.26 as i had not received any updates on delivery dates and i needed the item quite quickly.
I received an email on 11.06.26 saying the order was cancelled and i would receive a refund.
Despite several phone calls and emails i have not had any communication from Mowers online and no sign of a refund. The order was sent to Cheltenham mowers Ltd who i have also emailed without response.
The next action will be through the small claims court.

My first review was removed because they did not like me mentioning the MD by name they were not worried that they are probably the worst on line company I’ve dealt with for years
Ordered chased nothing chased again nothing
In the end had to get my bank to refund the money
Before ordering anything do an online search re the company
Do not use

I have placed an order which I have not received and now unable to talk to anyone and no one is responding to emails. The phone says “callers cannot accept calls from this location” I am in the UK and spoke to someone yesterday but they were not in the UK even though it starts off as if a UK call. Beware do not order from them.

Do not order from here.
I ordered a battery, no communication on whether they sent it or not. I emailed the company took forever to reply and then they said they have problems with PayPal… sounds like a scam. I’m now having to resolve this with PayPal.

Terrible. Ordered A part. Took the money, I reported wrong part and I cannot get hold of them now. Tried loads of times. No part and no refund.
Please do not use this company.

Quality of their drive cables purchased was rubbish, I bought two and each time they fell apart, then trying to claim a warranty replacement was a nightmare, they just ignore you, so you never get anywhere, AVOID this company

Paid for a lawnmower on their website but didn't get conformation. The money went from my account but when I rang them after the weekend they had no knowledge of my order and wouldn't look into refunding me

Ordered a mower. “3-5 day delivery time.” Mower delivered in less than 36 hours. Good price, no problems.

Terrible company -APPAULING customer service - non existant. Received no confirmation of order. tried to contact them by phone waited over 30 mnutes for them to answer and gave up. They replied to my email telling me to ask for a refund form my bank but would not confirm if item had been despatched or even if it would be. Asked for a refund from themselves but no reply.

Awful company. Faulty lawnmower battery. Within warranty. Requested battery return to their depot which we did. Then never replied to another email or call to organise a replacement for the faulty item. The warranty seems to be completely useless. I would not use this company for buying expensive garden equipment. Order 131835.

DO NOT PURCHASE FROM THIS COMPLANY- THE CUSTOMER SERVICE IS SHAMBOLIC! I am still waiting for my refund. The lawnmower is still sitting with the depot couriers because the company did not provide the correct apperwork to send it back and I vcannot get through on their customer service line. There are no responses by email. I am left with no choice but to drive from London to Cheltenham to do the return by person- once i have to ask the couriers to bring the mower back to me! this has been the worst service I ahve ever experienced!! I ahve also sent them a letter by recorded delivery in the hope that someone might respond. I am not ahving any luck!!

Website rubbish, repeatedly changed my delivery address,until I got fed up and tried to ring the company. First time I got to number 3 in the queue, after about 30 minutes! Next time never got higher than4 then got cut off after25 minutes. How is this outfit still going?

I am currently on hold with them ..54 minute so far...and am now 4th in the queue, down from 8th.

I am chasing an order my father made well over a week ago, with absolutely zero communication since he ordered it. It's only a hedge trimmer so would have expected it to have been despatched by now, not that their delivery guidance on the order confirmation email was particularly clear (Lawnmowers 3/5 working days, Ride on mower/Tractor 7/10 working days, Parts & Accessories 1/3 working days......would assume a hedge trimmer falls under parts & accessories?).

With my Dad having dementia I usually deal with online ordering but on one of his good days he found and used this website to order. Now at almost an hour on hold (still 4th in queue, although apparently my call is very important to them....you'd think they'd invest in more staff to answer calls if they truly were seen as that important), and having read the reviews here I fear this is going to turn into a nightmare to deal with. I will update when I deal with this. 1 hour, 1 minute and now 3rd in queue.....

Update Edit.....So after 2 hours, 6 minutes and 10 seconds and still only 2nd in the queue I had to take a call from my Dad's GP so had to hang up. All that time and still not sorted. I don't think I have the energy to go through that again...that is literally the longest I have ever been on hold and still not spoken to someone.

My advice is not to ring this company unless you have the day off and 100% battery on your phone. I much prefer to deal with these things over the phone but I am going to email them and see if I can get a response that way as I have just wasted a huge chunk of my day waiting to speak with them.

And as I can see they like to respond to negative reviews by saying "we don't have an order from you", the order number is #183379. Or chose to respond "This isn't the platform we like to get reviews from"...please send me a link to your preferred platform and I will happily put the same review on that one too.

Over 2 hours to answer 6 calls you had in the queue? Unacceptable by anyone's standards on any rating platform you may choose to use. I even screenshot my call log because surely no-one would believe me otherwise.

08/05/2026 Update: After sending an email yesterday I had a one line response this morning saying Cheltenham Mowers Ltd has gone into administration and I will need to request a refund......have to say, least surprising news I have ever had.

Do not read the reviews and think you will get a good service you won't, been waiting 2 weeks for an item that said 3-5 working days,try and talk to someone to get an update,no chance,trying to cancel order but carnt due to over 2hrs on phone then get cut off 4 times

Bought a new mower, several days later told it was " no longer available" and now they wont return my money absolute filthy immoral company, how can you hold someones money without supply of goods they are not responding to my voicemail or emails.

Emailed inquiry about a part for a webb mower. Got an email back asking for serial number, sent, 8 days later, still waiting for a reply. Not great online service. Ordered and received from another company.

Ordered parts, 1-3 day delivery, 10 days later and no sign. Called and got a call centre in the Philippines. They have nothing more than check-sheet answers! Luckily bought through PayPal and got a refund. Horrendous service, communication and generally smoke and mirrors company!