More For Your Floor Recenzje 

Odpowiedź od More For Your Floor

2 mar 2024

Good Afternoon Lottie,

Thank you for taking the time to leave us a review.

We are sorry to hear that your experience with us did not meet your expectations. Our Customer Services team always aim to follow up when they say they will do. Our deliveries are usually carried out by our own internal Delivery Team, which means that the live tracking in the Shop App is not functional as we do not have GPS tracking available at the moment.

Any delivery driver delivering our goods should either take a written note, or a signature from someone over the age of 18 in the delivery address. We are sorry that this did not happen when we delivered your order.

So that our Customer Care Team can investigate this further, we have requested further information about your order. Once we have this, we will pass on your details, and our Customer Care Team will be able to offer further consideration.

Kind Regards,
Charlie
MoreForYourFloor

Odpowiedź od More For Your Floor

17 lut 2024

Hello,

Thank you for leaving us a review.

We aim to be clear about our delivery timescales, as we use our own delivery team for around 90-95% of our deliveries, which means we often have more control over the dispatch and delivery of our goods. We are sorry to hear that this did not arrive within the expected timescales. Most areas benefit from a 2-6 working day delivery timescale.

Our Customer Services team have been working hard from the oldest to newest contacts in our inboxes, which may explain why there has been a delay in us getting back to you, but please do rest assured our Customer Services team is available Monday to Friday 8 am - 8 pm, and between 09:00 and 17:30 at weekends too.

We are also concerned to hear that the item has arrived damaged. Our warehouse teams work hard to check our goods when they are dispatched, and if anything has been missed, we are truly sorry, and we would always aim to collect, and replace any goods that are reported as faulty, but have not been altered from their original condition.

We would like to be able to investigate this further for you, as such, we have sent you a request for more details. Once we have these, we can pass them to our Customer Care team to complete a review and offer further consideration.

Kind Regards,
Charlie
MoreForYourFloor

Odpowiedź od More For Your Floor

10 wrz 2023

Good Afternoon.

Thank you for taking the time to provide us with your feedback.

We are sorry to hear about your experience with the delivery of your purchase, whilst the majority of our deliveries take place on time, in full, there are inevitably delays here and there that are out of our control. When this does happen, we aim to be fully transparent with our customers about how they occurred and once the issues have been rectified, we will do our utmost to try and come to a positive resolution with the customers affected.

In regards to the date provided by Ebay unfortunately these are not something we have control over, these are provided as estimations and when your order has been booked in via our transport team we would send you confirmation of the delivery dates as well as, any timescales or tracking codes.

We have sent you a request for further information, once this has been provided, we will pass on your information to our Customer Care Team for further consideration.

We sincerely apologise again for any frustration or inconvenience this may have caused, this is never our intention.

Kind Regards,
Kerry

Odpowiedź od More For Your Floor

30 sie 2023

Hello,

Thank you for leaving us a review. It is important that we can take feedback onboard to help improve our products & services.

We are sorry to hear the grass has arrived and does not appear to be more than 1.5cm in thickness. The advertised height is based on the pile in total, and whilst with professional fitting and power-brushing, we can expect it to maintain this height, sometimes a variety of things, such as particularly heavy rainfall, can result in the pile flattening.

So that we can investigate further, we have sent you a request for further information. Once we have this, your details will be passed to our Customer Care Team who will be able to offer further consideration.

Kind Regards,
Charlie
MoreForYourFloor

Odpowiedź od More For Your Floor

12 sie 2023

Hello,
​
​Thank you for taking the time to leave us a review. It is important for us to be able to review our products and services from our customer experiences so that we can see how they can be improved in the future too.

​We are sorry to hear that there was an item missing from your delivery. Our warehouse team do aim to make sure that the entirety of order planned for delivery are kept together and ready for our drivers to load, however, sometimes this may not be done due to a variety of reasons, none of which are foreseeable. As such, when an item is missing from a delivery, we aim to have this resent with our own transport team within 3-4 working days. We are sorry to hear this too was not the case for you.
​
​We do outline that we ask our customers to not arrange for fitters until the carpets have been received and checked to be in good condition, as we can never guarantee a specific delivery date due to the size of our own transport team, it is difficult for us to be able to react on the same day for events such as a driver sickness.
​
​We wish to investigate this further and bring a positive resolution to this matter, so we have sent you a request for further information regarding the order. Once we have this, we will pass this information to our Customer Care Team for further consideration.
​
​Kind Regards,
​Charlie
​MoreForYourFloorUK

Odpowiedź od More For Your Floor

31 maj 2023

Good Morning.
​
​Thank you for taking the time to leave a review following your recent purchase. We are sorry to hear that you have seen a delay in receiving your order.
​
We try to work hard to provide a reliable delivery service, that being said we are aware of an increased volume of freight currently in all networks at the moment, and as such we are experiencing delays. This is the reason our delivery dates are provided as intended and are not guaranteed.
​
​We would like to request additional information about your order so that our Customer Care Team can investigate further and resolve the matter in a positive and timely manner. Once again, thank you for sharing your feedback with us. We value your business and are committed to providing you with the best possible service.

Kind Regards.
​Joanne.
​More For Your Floor.