Wilsons Carpets Recenzje 667

Wynik TrustScore: 4.5 na 5

4,3

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Zobacz, co mówią recenzenci

Oceniono na 2 z 5

The products they supply are of very good standard and wide variety of choice but the ‘fitting service’ leaves much to be desired!! Ordered some LV flooring with extra length as there needed to... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I was looking for artificial grass & didn't realise that Wilson's carpets sold it until I googled it . There was lots of choice & great quality & I quickly chose & ordered the one I liked . I was told... Zobacz więcej

Oceniono na 5 z 5

My daughter and I visited Wilsons Carpets for some new carpet for her bedroom, we browsed the carpets with no pressure and when she had decided on the one she wanted we received excellent customer... Zobacz więcej

Oceniono na 5 z 5

Great choice of vinyl floorcoverings. I even took home a sample to see what it looked like in situ. Easy to order and book fitting. Fitters really helpful, as there was a small problem with my old... Zobacz więcej

Informacje dotyczące firmy

Napisane przez firmę

Wilsons Carpets is the largest independent flooring and bed retailer in the region, with 19 stores across Yorkshire, Lincolnshire and Nottinghamshire. Family-run since 1968, we’re known for unbeatable value, expert advice and our Price Promise. Meaning Prices are checked daily against over 1,000 products. With more than 1 million m² of stock, we offer carpets, vinyl, laminate, LVT, artificial grass, rugs and beds, all available in-store or online. Free measuring and friendly, honest service come as standard.


Dane kontaktowe

4,3

Doskonała

Wynik TrustScore: 4.5 na 5

667 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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Oceniono na 2 z 5

Arrange your own fitting.

The products they supply are of very good standard and wide variety of choice but the ‘fitting service’ leaves much to be desired!!

Ordered some LV flooring with extra length as there needed to be a join (with pattern).
They basically f**ked the join up and left it like patchwork!!
Also took the door off its hinges to fit floor, put it back on wrong and now does not even nearly close.
Made a formal complaint but still waiting for a reply…. 6 months.

14 kwietnia 2026
Opinia niezależna
Logo Wilsons Carpets

Odpowiedź od Wilsons Carpets

Hello Michaela.

Thank you for taking the time to leave a review. We are sorry to hear that you are unhappy.

Occasionally, removing doors is necessary to facilitate fittings; it is usually the case that these are left for the property owner to have addressed by a carpenter, to accommodate any difference in thickness from previously installed flooring. The fitters installing for our customers are self-employed, so any issues regarding fitting should be communicated to the fitter straight away, should you be unhappy.

We have searched our records using your name, and we are unable to locate any escalated complaint within our system. As such, we have sent you a request for further details about your order.

Once these are received, we will be in touch.

Kind regards,
Joanne.
Wilsons Carpets.

Oceniono na 5 z 5

Very happy with the service & quality from Wilsons carpets

I was looking for artificial grass & didn't realise that Wilson's carpets sold it until I googled it . There was lots of choice & great quality & I quickly chose & ordered the one I liked . I was told it would arrive in two days & it did ! They rang to tell me it was there & we picked it up the next day . It's been laid in my back garden & it looks fabulous. . I'm very happy with the quality, the service & value for money .

13 kwietnia 2026
Opinia niezależna
Oceniono na 5 z 5

Wonderful Wilsons Carpets

My daughter and I visited Wilsons Carpets for some new carpet for her bedroom, we browsed the carpets with no pressure and when she had decided on the one she wanted we received excellent customer service. We were advised on different options for delivery and there was no hard selling. In fact I was so happy with the customer service and price that I went back to buy some stairs carpet. Again excellent customer service.
The appointment to measure up was organised with free quote no obligation, the apointment was efficient and professional and no pressure to buy quotes came back to me the same day.
Thankyou Wilsons, my carpets were fitted today and I absolutely love the new fresh look.
A great experience from start to finish, I thoroughly recommend Wilsons Carpets.

7 kwietnia 2026
Opinia niezależna
Oceniono na 5 z 5

Excellent service as always

Repeat customer at Wilsons . Always friendly , helpful and efficient. Very pleased with the service , nothing too much trouble. Grimsby store is my local , shout out to Josh and Wayne the fitter . Thank you

31 marca 2026
Opinia niezależna
Oceniono na 1 z 5

7 months later still no carpet

Truly awful experience with Wilson’s. We booked our carpet fit 7 months ago and paid thousands for a custom high end stair runner. Wilson’s could not figure out how to do the turn stairs (on 3 separate occasions) and so left them with no carpet on them and the spiked rods exposed. The rest of the runner was fit poorly and is dangerously loose. They did not put stair bars on the landing carpet that was fit and told us they’d do that at a later date. They didn’t.

For the last 7 months we have been attempting to get Wilson’s to finish their job which has been closed 3 times as ‘complete’ despite them having sent out the measuring team to investigate the problem who have profusely apologised for such shoddy job and then reopened the case.

Head office had us pay to upgrade the underlay saying that would fix the issue, so we did, and then the underlay never got delivered or indeed fitted. In fact nobody ever came and did any fitting after the first incomplete fit. It really feels like a scam at this point.

Pictures to show what Wilson’s believe is the ‘complete’ job.

I genuinely cannot believe a carpet company can’t fit carpet… our rep in the Anlaby road store seemed nice enough although clearly needs some managerial and administration training because to close this job 3 times is concerning and shows lack of integrity.

We’ve lost out on 6 months of rental income because of this company and despite 10+ emails of complaints and 7 months of no carpet or underlay that we paid upfront for they still haven’t even offered a refund let alone compensation for this mess.

Wilson’s carpet needs to be shut down.

1 kwietnia 2026
Opinia niezależna
Logo Wilsons Carpets

Odpowiedź od Wilsons Carpets

Hello,

Thank you for taking the time to share your experience. We’re sorry to hear about the issues you’ve described and the length of time this has been ongoing.

This is not the level of service we expect to provide, and we understand your frustration given the issues you have raised.

We would like to look into this matter urgently and ensure it is properly reviewed. Our records indicate that a member of our management team has already been in touch.

Kind regards,
Richard
Wilson’s Customer Care Team

Oceniono na 5 z 5

I'd give them six stars if I could.

I'd give them six stars if I could. From start to finish this company were outstanding. This is the third time we've used Wilsons and we've never been disappointed. Today was not the easiest of jobs which included a winding staircase, very tricky vinyl hallway, awkward landing and joining odd angle corridors. The carpet fitters, Chris and Jack's work was superb. They were so professional and the finished result was second to none. We were absolutely delighted with the finished results. I'd highly recommend this company.

16 marca 2026
Opinia niezależna
Oceniono na 5 z 5

Great store,,staff and fitting

We were well treated and advised regards our carpet purchase. Excellent service.
The fitting was excellent, we needed a joint in carpet and there is no way you can tell where it is .
Will definitely be going to Wilson’s in future.

25 lutego 2026
Opinia niezależna
Oceniono na 5 z 5

Helpful staff

Helpful staff , without being pushy. Good prices and delivery on time given. Quality bed which was very well wrapped to protect it. Not sleeping in it yet until room decorating completed, but had a lie on it and can’t wait !!!

14 marca 2026
Opinia niezależna
Oceniono na 5 z 5

Wilson’s saved me from the Carpet Abyss

I had tried a few places for carpet for 4
Rooms and either couldn’t get a sensible price or couldn’t get the carpet I was looking for. Shaun at Wilson’s was helpful, not pushy, and realistic, enabling me to specify what I wanted and what kind of price bracket without any salesman faff! He helped me find a carpet I love for a sensible price and I’m pleased Wilson’s were able to help me after my somewhat painful carpet search. The fitters also did a good job and were helpful, quick and tidy. Thank you all.

7 lutego 2026
Opinia niezależna
Oceniono na 5 z 5

Would highly recommend this company.

The staff were incredibly helpful with my purchase going above and beyond. The carpet fitters were respectful, polite and efficient. All in all, I received excellent service throughout. Would highly recommend this company.

4 marca 2026
Opinia niezależna
Oceniono na 5 z 5

All the staff are friendly

All the staff are friendly, helpful & extremely knowledgeable.
I chose my carpet & vinyl on line then went into the store to have a look at it, before making my mind up.
The original vinyl I went in to look at, after a chat & some advice from the staff, I changed my mind, and opted for a better quality one. Any questions were gratefully received from the staff, and I’m more than happy with the quality & service that I’ve received.
The gentleman that came to fit the flooring (Nathan) was courteous & phoned in advance to make full arrangements etc. Highly skilled & I highly recommend.
Thank you to everyone involved ✨☺️✨

26 stycznia 2026
Opinia niezależna
Oceniono na 5 z 5

Excellent service from start to finish

Excellent service from start to finish, with my being advised on the type of carpet to lay in my hallway, to the fitter arriving promptly, and doing an excellent job.
I highly recommend using them, and I shall 100% be there again, as I have a further 4 rooms that require carpet upgrade.

12 marca 2026
Opinia niezależna
Oceniono na 5 z 5

Great service

Great range of carpets and a special mention for Mark at Rotherham branch who was extremely helpful. He made the experience easy instead of stressful!

5 marca 2026
Opinia niezależna

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