Mmrmotorgroup Recenzje 

Avoid at ALL costs

Horrific, atrocious and despicable after sales care- especially from owner / manager.
Dismissive attitude, fobbed off MANY times on the following story.
Bought the car in March, however car needed a part which I was PROMISED by one of their ex- colleagues (who I was told created many issues with customers over promises) that it would be order and fitted by them.

After a few backwards and forwards, I took the car in, they checked it, then I was told that it needs a new part - fair enough. After two months or so of no follow up, I went and stood there and was told that apparently the part was coming from Lithuania (!).

Waited and waited and waited until August - I mean how long does a parcel takes to arrive from country to country? We rang again to be told that they’re still waiting for it.

Completely fed up and feeling like I have been told lies, I took myself to the nearest BMW / MINI dealership and was told they currently had 21 in stock- TWENTY ONE, not one or two. The BMW / MINI dealership also said they were not aware these parts are made in Lithuania.

A six month wait and continuous fobbing off with no updates whatsoever. I had to chase them up over and over and over and over again and eventually go the garage and stand there with proof of the stock from the BMW / MINI dealership for something to be done on the spot!

The part was then ordered two weeks ago and repaired -exactly six months later, today.
I waited all day and when I tried to ring for an update their phone number was not working and i had to physically go to the garage to request an update- this has also happened in the past.

Even thought every call attempt for an update failed, whilst I was waiting for the car to be returned, I could hear the landline phone ringing. Whether they had blocked my number; who knows.
Even after all this, today I waited until the very last minute of the place closing so they could go and collect my car and bring it back after being sorted- they probably done it as revenge for the amount of time I hassled them to get what was promised to me. The car had been ready for 45 minutes and there was no urgency for anyone to bring it back even as a courtesy gesture for the carry on - instead they were sitting laughing in the office and the priority was of course new customers that were looking at cars.

Absolutely appalling customer service- it feels as if they’re doing you a favour for providing the bare minimum of after sales care.
The owner / manager of the business today didn’t even bother looking at me / say hello / apologise for any of this - nor has he over the last six months. It took a new member of staff who actually bothered to do something about this and only after I appeared with proof in black and white (probably mortified himself that that’s the business he works for).
One they get their money, zero cares in the world; use your hard earned money somewhere else.

AVOID
Won't go into all the details, MMR have had enough of my time!!!
These guys are why some second hand car dealers get a bad name.

Absolute 0 stars avoid at all costs! I purchased a red/orange Audi I say this because had alot alot of over spray and soon after I rejected car and returned which they put back up for sale a day after the car had major mechanical faults oil leaks even stating wrong mileage there was a very long list don't believe a word they say if there lips are moving there lying very bad experience with this mmr group do not part with your money it will cost you in the long run there cars should be scrapped not sold avoid this deal ship I'm glad I got it checked over by a proper professional garage because they where hiding alot of problems once they get there money then they don't want to know very very bad communication think crooks is the right word

Wow, where do we start? From start to finish an absolutely hideous service. If you’re in the market for an awful experience, false promises and damaged cars then this is the place for you! I was sold an unrecorded crash damaged vehicle, disguised as a “well looked after and meticulously maintained”. Only to find the car I had purchased had major issues with the engine, transmission, suspension, panel alignment and even had the wrong tyres on it! Please be careful when looking at anything here, I raised concerns/issues with the car and they completely ignored me. They are very quick to take your money and dismiss you once the sale has gone through, the after sales is without a doubt the most awful service I have ever seen. The dealership is also completely useless when it comes to knowledge of cars and entirely out of their depth. If you are considering purchasing a car from here, please think twice and save yourself the headache. Easily the worst dealership I’ve ever used and had the displeasure of experiencing, stay clear!

Do not trust this dealership with your money. My experience with MMR Motor Group Ltd (Gosforth) has been characterized by misrepresentation, breach of contract, and total unprofessionalism.
I paid a £300 deposit for an Audi A6 after being assured in writing that the car would be fully ready and serviced. I undertook a stressful 7-hour round trip to collect the vehicle on the agreed date, only to find it had major, undisclosed functional faults. The electronic passenger seat was completely dead and non-functional, and the satellite navigation system was entirely broken. These were not "minor cosmetic issues" related to the car's age; the vehicle was simply not fit for purpose.
When I exercised my legal right to reject the car due to these faults, the dealership refused to return my £300 deposit. In a blatant attempt to avoid a refund, they claimed they were keeping my money to cover a £380 "gearbox service." This is a complete contradiction—the gearbox service was explicitly promised to me in writing via WhatsApp as part of the original sales offer. A business cannot legally charge a consumer for their own costs of preparing a faulty car for sale.
Since I pointed out this fact, MMR Motor Group has completely ghosted me. They have ignored all formal emails for over a week, refused to provide an official complaints procedure, and failed to disclose their Alternative Dispute Resolution (ADR) scheme details. They are simply hiding from their obligations in the hope that I will give up.
This matter has now been formally reported to Citizens Advice and Trading Standards, and formal legal proceedings are underway to recover my funds.
Save yourself the money, the wasted journeys, and the stress. Buy your car from a reputable dealer who respects consumer rights, because MMR Motor Group certainly does not.