Bluehawkautomotive Recenzje 

Very poor communication and then when I asked for a video of the car they send me a video of a completely different car

I had been on the hunt for a high spec, low mileage S500 Mercedes for some time. Two dealers had let me down recently by failing to act quickly and failing to keep my informed on the prep they were undertaking. Sayed at Blue Hawk was a breath of fresh air. Responded to my interest really quickly, and as I was buying from 200 miles away and couldn't travel to view he allowed me to view videos and service history, and was happy to take the car to Mercedes for inspection. He chased up the Merc dealer and very quickly dealt with the very minor issues the inspection revealed. The car was just as described, looks and feels as new and drives like a dream. Both the car and Sahed exceeded all my expectations and he did it without fuss. Less than 7 days from me seeing the car to driving it home. I now wish I needed another prestige car so I could buy from Blue Hawk!

Worst expiernce of my life. Still in a battle trying to reject a car I purchased on finance which has been mis sold, incorrect mileage, did not have FSH as adverstised. Numerus issues have arisen, they fixed the first two and bought it back, then further issues arose. Have evidence confirming excessively lipped discs and pads, buckled alley, been welded in 3 different areas. My car has been deemed not safe to drive and they are refusing to take the car back.
I have reported the dealership via Trading Standards my CAB as beleive my consumer rights have been ignored.
After taking the car to Mercedes they found numerus issues with it and suggested not to drive it. This report found 11 issues with the car, 3 of which were - excessive oill, OSR wheel bolt missing, rear propshaft coupling defective - replace immediately. I have driven the car 800 miles and belive this car was mis sold and should have listed any issues now they are saying its all wear and tear!!! Damange to alloy I queried the day after delivery was also deemed wear and tear but this should have been listed. They are denying any knowledge of the welding on the alley and expect me to drive the car like it is. 78,000 miles on the advert and FSH but delivered to me with nearly 80,000 and no service history.

My finance company then organised an independent engineer who reiterated the car can not be driven it is dangerous and this is written in a report.

I'm still paying for a car I can not even use. Shame on you Bluehawk. Avoid like the plague incase you find yourself in a situation like me. I now have the ombudsman involved. MP and papers next stop and legal action I will take should they not do the right thing!

I strongly do not recommend buying a car from this company. Below is my recent comprehensive experience with them.

I bought a car with a 6-month warranty, but after only 4 days the brake pads needed replacing. When I contacted them, I was told I had two options: either replace them myself and they would reimburse me, or bring the car back to them for the repair.

A few days later, I was stopped by the police on my way to Oxford because the tyres were worn below the legal standard. This should never have happened on a car that had just been sold.

I went back to the dealership, and instead of taking full responsibility, they said they would only pay what it would have cost them. I paid £210, but they would only contribute £180. They did not pay at all. Zero

Later, they told me to replace both tyres and said they would pay £30 per tyre. The total bill for the tyres was £90. They paid the tyre shop £60, but I was never reimbursed for the remaining amount.

I never received any reimbursement for the brake pads.

Based on my experience, I believe this company should be investigated. I am in the process of reporting this company to the Motor Ombudsman, Action Fraud and the City of London Police as a form of fraud.

Under the Consumer Rights Act 2015, a car sold by a dealer must be of satisfactory quality, fit for purpose, and as described. In my experience, this vehicle was far from this. The brake pads needed replacing after just four days, and the tyres were worn below the legal standard.

Despite the warranty, I was not properly
reimbursed for these issues. I believe my consumer rights have not been respected, and I am reporting the matter to the relevant authorities.

Overall, I was left paying for repairs that should have been covered. There have been numerous false representations. Very disappointing experience, and I would not trust this company again. Go for a different dealership.

Very poor dealerships, i brought a rs3 (FV22FCX) from them in july 2025, arranged finance before arriving, came to see a vehicle from up north took 5 hours to come, the car was described over the phone as mint, realty was that the car was battered all alloys were battered, bonnett did not sit right broken headlight bracket, rear bumber was from a different coloured car , grill cracked. It was obvious that the vehicle had been involved in a unrecorded crash and put back together poorly. The young lad who was there offered a discount for me to take the vehicle which I agreed. On the way back i noticed the car smelled of fuel. I took no notice of it. Few weeks later the smell got worse and i took it to my local garage who said the car has a major fuel leak and also steering collum is faulty. The garage has agreed to do the work but its been 3 months and they still haven't collected the car. I am currently going through financial ombudsman to get the car returned. Very very poor experience. Do not recommend.
I asked the dealer if they'd accept an exchange , which they ignored

Update

After battering the finance company battling with the dealership I've finally have rejected my vehicle. It got collected a week ago. The dealership has now been blacklisted from carmoola.

Had a very pleasant experience at bluehawk and thought i would share it on here as it seems unfair that theres only 2 reviews. I do know that usually the only time reviews are left is when its a bad experience but mine has been nothing short of brilliant. I called up and spoke to a chap called Zain and he was very accommodating and helped me with all my questions. I came down to view the car and it was in excellent condition. We agreed on a price and off i was. Car was valeted, mot’d and serviced the same day which was very lucky. Thank you again team bluehawk!

Had an excellent experience with buying my car start to finish, they were very well informed with all of the cars they had in stock and was able to help me with any questions i had which was really reassuring. I travelled quite far and was quite apprehensive about buying a used car but I couldn’t fault the experience and I love my new Merc! Thank you again

Very disappointing experience. I purchased a used car from Bluehawk Automotive and soon discovered several issues that were never disclosed. Within weeks the car developed a coolant leak, and a mechanic pointed out signs of previous front-end repair that had not been mentioned at the time of sale.

I also later found that the wheels were aftermarket replicas, despite the car being presented as having genuine Mercedes alloys. This is a clear misrepresentation, especially on a premium vehicle.

When I raised these concerns, I was simply told “you bought a used car, you should’ve checked,” which isn’t acceptable. A used car should still be as described and of satisfactory quality.

Overall, a stressful and disappointing purchase. I would advise others to be very cautious and arrange independent checks before dealing with this seller.

I have recently purchased a Mercedes A35 from this dealership. The sales care was poor. The staff weren’t knowledgeable, often made answers up and general communication was poor. I was reluctant to proceed due to these issues, but the car was rare and was a good price, so I gave the benefit of the doubt. I’ve done nothing but regret it since.

As I was travelling a long distance, I was sent a video of the car an a description of its condition. What wasn’t detailed was the chips to the windscreen, scuffs to the alloys and the bumper trim hanging off. I was allowed a 10-minute test drive. It transpired that the vehicle had no MOT for the test drive.
After agreeing the sale of the car, I completed the 10 hour round trip home to be told that I would have to collect within 5 days and not 6. This extra day had to be authorised by the faceless manager.

On collection of the car, I found the key to be damaged. The set up here is totally unprofessional. A dodgy back street garage if I’ve ever seen one.
Due to my lack of trust here, I took the car to a local specialist for general health check inspection. They found that both front tyres were not road worthy. Metal was coming from the tyres and could’ve blown at any moment; I was very lucky to have not been involved in a serious incident. The car was unsafe and unsellable. So much so the garage would not put the tyres back on. They discovered a significant crack in the alloy which needed welding repair. The car then needed realigning. The MOT centre this company uses is presently under investigation from the DVLA intelligence team.

Within days more and more faults came to light. The ambient lighting was broken. The dynamic switch was faulty, a spill had caused corrosion to electrical plugs which needed replacing, the exhaust flap had a fault code, The wireless pad was water damaged and the safety camera was faulty.

These issues made the car faulty and unsafe. It was never fit for sale and none these issues were highlighted at point of sale. The warranty that is provided is useless ! It covers nothing. Electrics – not wiring. Main components – not the exhaust. I was left with a bill of around £2,000 to bring the car up to standard and roadworthy.

With a lot of chasing Bluehawk have contributed up to 50% of these costs or said I would need to return the car – for them to sell on again on an unfit state. Realistically, a return wasn’t a viable option given the money and efforts I had already invested in the vehicle. So, I was left with no choice but to foot this bill and be grateful not injuries or worse have occurred.

I have provided Bluehawk with the opportunity to do the correct thing here following their admission of guilt and cover the associated costs as these repairs need carrying out in any event. As they have not done this, I have had to raise this with trading standards and contact the relevant ombudsman. As per the formal process for this, Bluehawk are required to issue a letter of deadlock. They are now ignoring all correspondence from me. Again, STAY CLEAR !