My boiler was leaking water so needed someone urgently. You advertise as if you are a local family run company but the engineer came from 60 miles away. The job was done well enough and the engineer w... Zobacz więcej
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Zobacz, co mówią recenzenci
They turned up in May 2025 to help with a blocked drain for my shower / bathtub. They suctioned the drain but it did nothing, had no effect on the slow draining bathtub. £250 for nothing. To make thin... Zobacz więcej
Blocked external drain causing flooding to side pathway and front of house. Contacted company 04/06/26, drainage engineer arrived at property within 30 mins of second contact 05/06/26. Nathan expla... Zobacz więcej
We had water spilling out from under our block paved driveway this morning, by 11 oclock I'd had a call saying they would be there within 30 minutes. By midday the blocked drain was resolved. Everyone... Zobacz więcej
Informacje dotyczące firmy
- Usługi ciepłownicze
- Usługi drenażu
- Zakładanie instalacji elektrycznych
- Inżynier gazownictwa
- Hydraulik
- Utrzymanie nieruchomości
Napisane przez firmę
Family-run plumbing, heating, electrical and drainage company. We employ our own full-time qualified engineers who live and operate locally. We pride ourselves on delivering a local and reliable service, guaranteeing all of our work, with our small office team who are on hand to support our customers and operations.
Dane kontaktowe
Unit 1, Severn Bridge Industrial Estate, NP26 5PW, Caldicot, Zjednoczone Królestwo
- 08006890808
- info@mjharrisrepairs.co.uk
- www.mjharrisrepairs.co.uk
3,5
Średnia
2 tys. recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Prompt courteous service
Prompt courteous service. The electrician was knowledgeable and thorough in sorting out the work we had for him.
4 czerwca 2025
Odpowiedź od M.J. Harris Domestic Repairs
Dear Customer
We are glad to hear that you were happy with work carried out by our electrican.
Customer experience is important to us and we are glad you found our service prompt and courteous.
Please don't hesitate to contact us again should you require our services.
Kind regards
M.J. Harris Repairs Ltd
DO NOT USE THIS COMPANY!
We paid an upfront call-out charge of £42, then the electrician told us there was an additional hourly rate of £220 per hour. We ended up paying £262 for.a twenty-minute job to disconnect the power supply from a shed. Absolute con.
5 czerwca 2025
Opinia niezależna
Odpowiedź od M.J. Harris Domestic Repairs
Dear Sharon
We are sorry to hear that you were not happy with the cost.
Our call our charge covers the engineers travel, to carry out a visual inspection and to provide a quotation. This is your opportunity to accept or decline the works and of course your are not obligated to go ahead.
We will pass on your feedback.
Kind regards
M.J. Harris Repairs Ltd
Odpowiedź od M.J. Harris Domestic Repairs
Dear Dave
We appreciate your feedback and we are delighted to hear you had a great experience with our company.
Please don't hesitate to contact us again should you require our services, we will also apply a returning customer discount for you.
Kind regards
M.J. Harris Repairs Ltd
Quick call out time and professional…
Quick call out time and professional job done. Drain cleared within an hour.
3 czerwca 2025
Odpowiedź od M.J. Harris Domestic Repairs
Dear Mrs Phillips
Thank you for sharing your experience.
We are delighted to hear we attended quickly to our call out and you were happy with the work carried out. We will be sure to pass on your feedback.
Kind regards
M.J. Harris Repairs Ltd
Kind regards
M.J. Harris Repairs Ltd
Overpriced
Andrew, the plumber who came out to us, did a fantastic job. He was professional and knew what he was doing. The only problem was the £210 an hour charge. I was not made aware of this when I phoned the company. I was charged a £42 call out fee over the phone, but no mention of the extortionate hourly rate. I will not be using this company again.
2 czerwca 2025
Odpowiedź od M.J. Harris Domestic Repairs
Dear Mark
Customer experience is important to us and whilst we are delighted to hear you were happy with the engineer who attended, we are sorry that you were not happy with the charges.
Our call out charge covers the engineers travel, to carry out a visual insepction and to provide a quotation for the repair.
We are sorry that you were not notified at the time of booking and we will be sure to pass on your feedback.
Kind regards
M.J. Harris Repairs Ltd
Prompt and efficient
A prompt response from phone call to visit, all in the space of a couple of hours.
14 maja 2025
Odpowiedź od M.J. Harris Domestic Repairs
Dear Mr Beacham
Customer experience is important to us and we are glad to hear you were happy with the service you received from the point of call to the engineer arriving. We value your feedback which we will be sure to pass on.
Please don't hesitate to contact us again should you require our services.
Kind regards
M.J. Harris Repairs Ltd
Booked at noon on a Friday - let down
Booked at noon on a Friday, they said someone will be out that day, 4pm arrived, plumber can't make it. We agreed that I'd call first thing Monday, to either cancel and get a refund of my £41 call out charge or continue with the booking. 8.30am Monday plumber turns up anyway, so I guess I wouldn't be getting a refund of call out even if I had got it fixed over the weekend. £180 for 20 mins work, (£25 of which was a £5 flexi-hose) + £41.
2 czerwca 2025
Odpowiedź od M.J. Harris Domestic Repairs
Dear Customer
We are sorry to hear about your experience and also the miscommunication regarding the appointment.
Had this been explained to the engineer when he arrived we would have refunded the call out charge if you did not wish to use our services.
Our customers are made aware of the charges before any work commences and we will only carry out work once instructed and of course you are not obligated to go ahead.
We do appreciate your feedback and we will be sure to pass it on.
Kind regrards
M.J. Harris Repairs Ltd
Fitters arrived on time
Fitters arrived on time. The fitting of the shower cubicle was excellent. Very pleased with the finish. Great job.
2 czerwca 2025
Odpowiedź od M.J. Harris Domestic Repairs
Dear Robert
Thank you for your 5 star review.
We are glad to hear our engineer arrived on time and you were happy with the fitting of the shower cubicle.
Customer experience is important to us and we value your feedback which we will pass on to the team.
Please don't hesitate to contact us again should you require our services.
Kind regards
M.J. Harris Repairs Ltd
Very efficient through out.
2 czerwca 2025
Odpowiedź od M.J. Harris Domestic Repairs
Dear Susan
Thank you for sharing your experience.
We are delighted to hear you were happy with the service you received throughout.
We appreicate your feedback and will be sure to pass on your comments.
Please don't hesitate to contact us again should you require our services.
Kind regards
M.J. Harris Repairs Ltd
These people are chancers
These people are chancers. Exploiting people who are requiring urgent work and therefore vulnerable. They charged me £42.00 to quote then quoted equivalent of £1200 per day for labour alone. Engineer was rude and disinterested.
Find a genuine local engineer if you can. These people will rip you off.
30 maja 2025
Opinia niezależna
Odpowiedź od M.J. Harris Domestic Repairs
Dear Richard
We are sorry to hear that you were not happy with the quotation provided.
As we explained by email, this is what we have to charge to be able to operate and we did apply a further discount for you. We are a family run business and fully employ 17 engineers as well as a small office team. Our charges cover staff salaries, offices premises, vehicles, training, VAT and much more.
Our call out charge covers the engineers travel, to carry out a visual inspection and to provide a quotation, you are not obligated to go ahead.
Whilst we provided the out the call out charge service for you, we did refund your call out charge of £42.00 as you requested.
Kind regards
M.J. Harris Repairs Ltd
I contacted M J Harris about some small…
I contacted M J Harris about some small plumbing jobs. They were very helpful and arranged for a visit on Monday after calling on Friday afternoon was very good. As promised Jordan called to give a time he would be here. He arrived on time was very helpful gave me an estimate and got the supplies he needed and did all the jobs . he is a credit to the company took everything away and left no mess. If I ever need any other jobs I will certainly contact them again and would recommend them.
2 czerwca 2025
Opinia niezależna
Odpowiedź od M.J. Harris Domestic Repairs
Dear Roberta
Thank you for your 5 star review. We are delighted to hear that Jordan provided a professional and efficient service, ensuring a smooth and hassle free process.
We are happy to hear that you would recommend our company and should you require our services again in the future then please don't hesitate to contact us.
Kind regards
M.J. Harris Repairs Ltd
Most useful heating engineer I have…
Most useful heating engineer I have ever had. Explained clearly what needed to be done to fix my hot water problem. Even fixed a radiator which others couldn't. Highly recommended.
30 maja 2025
Odpowiedź od M.J. Harris Domestic Repairs
Dear Christina
Thank you for your fantastic feedback! We are thrilled to hear our engineer provided clear explanations and successfully resolved issues that had been challenging before.
Your recommendation means alot to us and please don't hesitate to contact us should you require our services again in the future.
Kind regards
M.J. Harris Repairs Ltd
Very good service
Very good service, fixed the problem of bathroom taps not working,this is the third company we have called out to sort out this problem hopefully they are the last
29 maja 2025
Odpowiedź od M.J. Harris Domestic Repairs
Dear Mr Costigan
We are glad to hear you were happy with the service provided and we hope the issue with your taps has now been fully resolved.
Any issues, please do not hesitate to contact us. You have a 90 day parts and labour guarantee.
Kind Regards
M.J. Harris Repairs Ltd
Happy customer
Contact with company was straight forward and professional. Plumber arrived as promised the next day, contacting us as promised confirming arrival time. Repair to toilet system was carried out efficiently and chap cleaned up afterwards.
Happy customers. 😊
29 maja 2025
Odpowiedź od M.J. Harris Domestic Repairs
Dear Sue
Thank you for sharing your experience! We're delighted to hear that everything went smoothly from communication to the repair itself and the engineer left the area clean and tidy afterwards.
We appreicate your feedback and we will pass on your comments.
Please don't hesitate to contact us again should you require our services.
Kind regards
M.J. Harris Repairs Ltd
This crowd are a bunch of cowboys
This crowd are a bunch of cowboys. After phoning earlier in the morning explaining that I wanted a radiator fitted to the wall coming from out of the wall (horizontally) rather than vertical connection, and that a small amount of chasing would be needed. I queried with them whether this is work that they would do, they replied yes, but were insistent on paying a call out fee. They arrived that afternoon, and on inspecting the job, the plumber said this is not something we normally do, we can do it but it would cost a lot. I explained that I verified that this work could be done earlier with the office and was told yes. I proceeded on this basis. He then went away can came back with a price of £680 + £50 fittings to do the job -> To fit one radiator, they also explained that this would not include making good the wall and potentially if we were to come back that would be another call out charge and time to re-fit the radiator, so I stated to him, what your saying is that it's now £730 + VAT + another £40 call out + potentially more time @ £200/hr to fit the raditor, getting on for £1000 to fit a radiator, really, a prime example of rip off Britain. I wrote to the compeny on 19th May stating my concerns and asked for a response, reminder sent 27th Many , again no response. Stay clear of this lot with a barge pole, not recommended. I used a local company complete done £280, buyer beware!!
By the way they did recieve it but just didn't respond I re-sent using the same e-mail address, after trust pilot review was written they then responded!
19 maja 2025
Opinia niezależna
Odpowiedź od M.J. Harris Domestic Repairs
Dear Lee
We are sorry to hear that you were not happy with the quotation provided.
Customer services have tried to call you this morning however they were not sucessfull in getting through but they have left a voicemail.
We can confirm that we have not received anything from you by email or post. If you would like to discuss further then you can call us on 0800 689 0808.
Based on your experience we can confirm we have processed a refund of £42.00 for the call out charge and this will clear into your account within 2-3 days for you.
Kind regards
M.J. Harris Repairs
Waited at home 3 days for them to turn…
Waited at home 3 days for them to turn up, each time they guaranteed someone would be out the next day in the morning and then would cancel at the end of the day after waiting around for them. Thankfully they refunded us the money but I would not use this company.
30 maja 2025
Opinia niezależna
Odpowiedź od M.J. Harris Domestic Repairs
Dear Ms Duggan
We are sorry to hear about your experience.
There are occasions where our engineers do get delayed which is out of our control. We will always notify our customers as soon as we are made aware. We will give the option of moving the appointment to the next available day or we can cancel and refund the call out charge.
We are sorry that you had to wait for 3 days, this is not our usual process. We will be sure to pass on your feedback.
Kind regards
M.J. Harris Repairs Ltd
🙈Recd’ a fast & efficient service but…
Recd’ a fast & efficient service but would simply advise anyone thinking of using this company, to make themselves aware of the total charge quoted & breakdown of. We were charged £210 labour for
30 mins to fit a £34.99 valve in cistern, which we found Outrageous😡Certainly will not be using again!
28 maja 2025
Opinia niezależna
Odpowiedź od M.J. Harris Domestic Repairs
Dear Mrs Porter
We are glad to hear that you found our service fast and efficient.
We are sorry that you were not happy with the cost of the repair. All of our customers are made aware of the cost beforehand. Our engineer will carry out a visual inspection and provide the cancellation sheet which includes the scope of works, cost and terms and conditions. This is your opportunity to accept or decline the works and of course you are not obligated to go ahead. We will only carry out the work on your instruction.
We are sorry to hear that you will not use our services again, we will be sure to pass on your feedback.
Kind regards
M.J. Harris Repairs Ltd
Super fast efficient service
15 maja 2025
Odpowiedź od M.J. Harris Domestic Repairs
Dear William
We are thrilled to hear you were happy with our super fast efficient service.
Customer experience is really important to us and we value your feedback which we will pass on.
Please don't hesitate to contact us again should you require our services. We will also apply a returning customer discount.
Kind regards
M.J. Harris Repairs Ltd
Excellent work by Taulant
Excellent work by Taulant. Arrived on time, very courteous and really tidy worker. Kept us informed every step of the way.
Only minor complaint is that it is expensive, but understandable. E.g. Taulant travelled from Coventry to complete the job.
29 maja 2025
Odpowiedź od M.J. Harris Domestic Repairs
Dear Mr Jacob
Thank you for your 5 star review.
We are delighted to hear you were happy with the service from our engineer Taulant and he kept you informed throughout.
Customer experience is important to us and and we will be sure to pass on all your feedback.
Kind regards
M.J. Harris RepairsLtd
Fast at answering and fast at fixing
Fast at answering and fast at fixing, can’t complain
29 maja 2025
Odpowiedź od M.J. Harris Domestic Repairs
Dear Bradley
Customer experience is important to us and we are glad to hear you were happy with the response time and the work carried out. We will be sure to pass on your comments.
Please don't hesitate to contact us again should you require our services. We will also apply a returning customer discount.
Kind regards
M.J. Harris Repairs Ltd
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