Millets - Keswick Recenzje 

399
Wynik TrustScore: 5 na 5

4,9

73 Main Street, CA12 5DS Keswick, GB


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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Was served by a young girl called Mya (I think that was her name) excellent customer service, took the time to listen to my foot issues and suggest the perfect shoe, I had previously rejected about 4... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Great quality, great prices and great customer service. Mya gave me exceptional help for finding the best camping equipment. I was very pleased with the price it came out at and for the support I was... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Today I went in to buy a pair of boots and waterproof trousers, fantastic service from Mya and Caroline , very knowledgeable and friendly. Will definitely be back .

Reakcja na opinię

Oceniono na 2 z 5

I ordered two items online to collect at the Keswick store. My husband duly picked up the package, we were about to leave the store and I just thought it doesn't look very big for two mens fleeces and... Zobacz więcej

Reakcja na opinię


Informacje dotyczące firmy

  1. Sklep z odzieżą i sprzętem do używania na wolnym powietrzu
  2. Sklep z odzieżą aktywną
  3. Sklep z walizkami i torbami
  4. Sklep turystyczny

O Millets - Keswick

Napisane przez firmę

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.

Contact us via Customer Care

Dane kontaktowe

  • 73 Main Street, CA12 5DS, Keswick, Zjednoczone Królestwo

  • 01768 800372

4,9

Doskonała

Wynik TrustScore: 5 na 5

399 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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4,9

Wszystkie recenzje

(399)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 5321

Napisz recenzję
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Oceniono na 5 z 5

Great experience at Millets

Choosing a walking boot was made easy with the help & advice provided by salesperson Mya. She listened to my requirements and made straightforward suggestions for which boot would be best for me. Mya was helpful without being pushy. Give her a pay rise!

11 stycznia 2025
Opinia niezależna
Oceniono na 5 z 5

Keswick Millets excellent customer service

Bought some berghaus waterproof trousers. The price was different on the millets online store but Amy made sure I wasn’t going to pay more than I should in store. I got my trousers for a very good price and the whole process was very pleasant and straightforward. Amy didn’t make me feel uncomfortable at any point and was very helpful and understanding. Shops need more people like Amy. Thankyou

8 grudnia 2024
Opinia niezależna
Logo Millets - Keswick

Odpowiedź od Millets - Keswick

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Millets Customer Care Team

Oceniono na 5 z 5

Lovely staff made visit exceptional

Visted the Keswick store on Monday and Amy was absolutely fantastic! She helped me find what I was looking for, was patient with me while I found my national trust card (that I didn’t know offered discount, but Amy kindly asked if I was a member!). She was kind and chatty and I was very grateful for her friendly service!

28 października 2024
Opinia niezależna
Logo Millets - Keswick

Odpowiedź od Millets - Keswick

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Millets Customer Care Team

Oceniono na 5 z 5

We visited Millets in Keswick 20th…

We visited Millets in Keswick 20th September 2024 and I bought a pair of Merrill walking trainers. Mark served me and couldn't have been more helpful and friendly, thanks Mark I am really pleased with my trainers. 😀

20 września 2024
Opinia niezależna
Logo Millets - Keswick

Odpowiedź od Millets - Keswick

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Millets Customer Care Team

Oceniono na 5 z 5

Hi I would just like to post a rewalking polesview…

Hi I would just like to post a review of my visit today to buy walking poles in keswick shop and say how helpful polite and friendly the assistant was called Melinda I actually asked her name so I could write this if everyone was as good as her the world would be a better place people like her would have a job in my business for sure thank you and we will call again because of our experience

29 października 2024
Opinia niezależna
Logo Millets - Keswick

Odpowiedź od Millets - Keswick

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Millets Customer Care Team

Oceniono na 5 z 5

Excellent customer service

Having wandered around several outdoor shops in Keswick looking for a pair of walking boots.

Millets came up trumps - excellent customer service from Amy. Nothing was too much trouble.

I bought two pairs of Merrell boots size 9 & 10 one for me and the other for my son.

A very satisfied customer from Penrith.

27 października 2024
Opinia niezależna
Logo Millets - Keswick

Odpowiedź od Millets - Keswick

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Millets Customer Care Team

Oceniono na 5 z 5

Great service from Aidan in Keswick

I was served by Aidan in Keswick Millets, who was friendly and very helpful. I now have a lovely new pair of walking boots!!
Thank you Aidan.

18 października 2024
Opinia niezależna
Logo Millets - Keswick

Odpowiedź od Millets - Keswick

We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.

Thanks for shopping with us and we hope to see you again soon.

Kind Regards
Millets Customer Care Team

Oceniono na 3 z 5

Got charged £10 to much for a Berghaus…

Got charged £10 to much for a Berghaus bag....went back into the shop and told the young lad who instantly got attitude....got my refund....will I shop there again.....NO.

13 października 2024
Opinia niezależna
Logo Millets - Keswick

Odpowiedź od Millets - Keswick

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at millets.co.uk/customer-care/contact-us

Thanks again for your time,
Millets Customer Care Team

Oceniono na 5 z 5

Waterproof shoes

I was looking for a new pair of walking shoes that needed to be waterproof and light. Kelly was there on hand with great knowledge. The shoes I purchased with Kellys help are are extremely comfortable Many thanks

5 października 2024
Opinia niezależna
Logo Millets - Keswick

Odpowiedź od Millets - Keswick

Hi,

Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.

All the best,
Millets Customer Care Team

Oceniono na 5 z 5

Excellent customer service.

I was unhappy with the rainproof quality of a jacket previously purchased which seemed to be faulty. The manager, Mark was extremely understanding, pointing out the difference in weatherproofing between products. He happily took back the jacket and I purchased a better quality product with his assistance. It is rare to receive service to this standard so many thanks.

1 października 2024
Opinia niezależna
Logo Millets - Keswick

Odpowiedź od Millets - Keswick

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Millets Customer Care Team

Oceniono na 5 z 5

Popped into Keswick Millets this…

Popped into Keswick Millets this afternoon, bought some great North Face T-Shirts and was served by such a friendly lady who upsold me another T-Shirt.
Her friendly and helpful manner was brilliant - Thank you.

27 września 2024
Opinia niezależna
Logo Millets - Keswick

Odpowiedź od Millets - Keswick

Thanks for the 5*

It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.

Kind regards,
Millets Customer Care Team

Oceniono na 5 z 5

Went into Keswick shop for a hat

Went into Keswick shop to get a Tilley type hat as it was very hot and sunny. There were none on display as winter stock was on show. However, Riley said he would go up to the stockroom and check for me. He brought down a good selection of hats, one of which I bought. Great service and help from them. Great attitude to helping people, especially us pensioners

18 września 2024
Opinia niezależna
Logo Millets - Keswick

Odpowiedź od Millets - Keswick

Hi,

Your feedback is greatly appreciated, especially as it's 5 star feedback.

Thanks again for your review,
Millets Customer Care Team

Oceniono na 5 z 5

Great staff

Amy is very kind and amazing! We’re trying to find the right size for kids footwear and it took some time. She is very helpful and gave us trying on different shoes while teaching us how to wear our first boots! Wonderful staff!

21 września 2024
Opinia niezależna
Logo Millets - Keswick

Odpowiedź od Millets - Keswick

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Millets Customer Care Team

Oceniono na 5 z 5

Staff member Kelly

Staff member Kelly. She found me the event shelter I was looking for even though they were not on display.
She took the time to find it upstairs and told me about National trust discount as well

14 września 2024
Opinia niezależna
Logo Millets - Keswick

Odpowiedź od Millets - Keswick

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Millets Customer Care Team

Oceniono na 5 z 5

Hi I brought myself a new coat during…

Hi I brought myself a new coat during my holiday a couple of weeks ago, I was served by Melinda who was incredibly helpful and informative. Excellent customer service!🤩
Thank you

26 sierpnia 2024
Opinia niezależna
Logo Millets - Keswick

Odpowiedź od Millets - Keswick

Hi,

Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.

Kind regards,
Millets Customer Care Team

Oceniono na 5 z 5

Helpful staff

Very helpful when buying walking shoes,good friendly advise by Caroline a staff member

7 września 2024
Opinia niezależna
Logo Millets - Keswick

Odpowiedź od Millets - Keswick

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Millets Customer Care Team

Oceniono na 5 z 5

I was helped out immensely...

I was helped out immensely by Caroline when buying my first decent pair of walking boots in Keswick. Wonderful customer service and very very helpful, she definitely went above and beyond.

31 sierpnia 2024
Opinia niezależna
Logo Millets - Keswick

Odpowiedź od Millets - Keswick

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Millets Customer Care Team

Oceniono na 5 z 5

Order arrived promptly,

Order arrived promptly,
Returns were made to store with no complications.

26 sierpnia 2024
Logo Millets - Keswick

Odpowiedź od Millets - Keswick

Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.

Thanks again for your review,
Millets Customer Care Team

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