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Mercedes-Benz South West Recenzje 

3904
Wynik TrustScore: 4.5 na 5

4,5

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Having moved to Mercedes Benz from another high end manufacturer, I was nervous of dealing with a new business. From the start I received supportive and trustworthy advice ending up in my purchase of... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I ordered a new car through Daisy and she was amazing at keeping me informed and emailing when she needed something from me. One of her male colleagues nearly lost the sale due to ignoring me but Dais... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Today, I had red lights and messages including "reversing not possible, consult workshop" and "transmission problem - stop". I called Mercedes Breakdown and within a few minutes got a call from a frie... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I recently bought a new car. I found that Victoria and Alex were really helpful and well informed and answered all my questions straightaway. Everything went very quickly and without a hitch. This i... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Salon samochodowy
  2. Komis samochodowy
  3. Naprawa samochodów
  4. Sklep z akcesoriami samochodowymi

Napisane przez firmę

Find new and used cars, latest offers from Mercedes-Benz South West, book a test drive, locate your nearest Dealership or experience the range. Mercedes-Benz South West has the backing of City West Country (UK Holdings) Ltd, a privately-owned organisation with more than three decades of motor industry experience. Since being selected as one of Mercedes-Benz’s key business partners, Mercedes-Benz South West has enjoyed fantastic success and recorded some significant business achievements. This included undertaking a multi-million-pound investment programme to create four state-of-the-art automotive retailing outlets aimed at enhancing sales and after sales facilities for customers across the region. Since then the business has grown with an Online Team being established in 2021. In 2024, Mercedes-Benz South West became the exclusive sales outlet of new Mercedes-Benz Vans in the South West. The tremendous progress and results achieved by Mercedes-Benz South West have been recognised by the manufacturer on more than one occasion. The group was named Mercedes-Benz Retailer of the Year for 2008 and, in 2019, secured the title of smart retailer of the year for an unprecedented fourth time. In 2022, the group was also awarded Mercedes-Benz Used Car Sales Team of the Year.

Mercedes-Benz South West

Napisane przez firmę


Dane kontaktowe


4,5

Doskonała

Wynik TrustScore: 4.5 na 5

4 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 100% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,5

Wszystkie recenzje

(3904)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 364

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 1 z 5

Charged me for a new switch..12 months…

Charged me for a new switch..12 months later same switch failed again..i was then told sorry you will have to pay again for another...local garage did it half the price..

1 maja 2026
Opinia niezależna
Logo Mercedes-Benz South West

Odpowiedź od Mercedes-Benz South West

Thank you for your review regarding you recent experience at Mercedes Benz of Truro Vans.

I have passed on your review to the Service manager and have asked them to make contact with you regarding this however unfortunately we are unable to find any contact details for you on our system.

Please contact me on feedback@citywestcountry.co.uk so i can pass over your contact details to the management team.

Kind regards,
Rebekah

Oceniono na 5 z 5

Excellent service from Mercedes-Benz…

Excellent service from Mercedes-Benz South West, especially Andrew who's knowledge and patience whilst going through the purchase of our Vito was second to none. A lovely experience from beginning to end.

26 maja 2026
Opinia niezależna
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Odpowiedź od Mercedes-Benz South West

Hello Andrew,

Thank you for your wonderful review. We’re delighted to hear you had such a lovely experience with Mercedes-Benz South West and that Andrew’s knowledge and patience made the purchase of your Vito so enjoyable. We really appreciate your kind words and hope you enjoy your new vehicle.

Kind regards,
Freya

Oceniono na 5 z 5

Recently purchased A Mercedes GLA…

Recently purchased A Mercedes GLA Premium plus.. from start to finish the process was made as simple as possible. Shane Holland was excellent.. we would highly recommend Shane and the Mercedes Exeter team.
We love the car and the service provided.

15 maja 2026
Opinia niezależna
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Odpowiedź od Mercedes-Benz South West

Hello,

Thank you for your fantastic review. We’re so pleased to hear you love your new Mercedes GLA Premium Plus and that Shane provided such an excellent experience from start to finish. Your recommendation means a great deal to both Shane and the team at Mercedes Exeter. We wish you many happy miles in your new car.

Kind regards,
Freya

Oceniono na 5 z 5

Stress free purchase no hard sell

Shakira was excellent. We had travelled a long way as we had been looking for a nearly new low mileage GLC with the right spec for quite a while. The car was ready for us to take a test drive, it was really well presented and was as new. Shakira explained everything that had been updated from my previous c class. It was the most stress free purchase of a car, we went through the numbers and bought it. Thank you Mercedes Exeter just wish we lived nearer.

11 maja 2026
Opinia niezależna
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Odpowiedź od Mercedes-Benz South West

Hello,

Thank you for taking the time to leave such a wonderful review. We’re delighted to hear that Shakira made your experience so stress free and enjoyable, and that your new GLC was everything you had been looking for. It’s great to know the journey was worthwhile and that you felt well looked after throughout the process. We truly appreciate your kind words and hope you enjoy every mile in your new car.

Kind regards,
Freya

Oceniono na 5 z 5

Collected and returned the car

Collected and returned the car. Kept me informed about requirements and work carried out

14 maja 2026
Opinia niezależna
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Odpowiedź od Mercedes-Benz South West

Hello David,

Thank you for your lovely review. We’re so pleased to hear you were happy with the collection and return service and that our team kept you well informed throughout. We really appreciate your feedback and look forward to helping you again in the future.

Kind regards,
Freya

Oceniono na 5 z 5

Entering the Mercedes sight in probus…

Entering the Mercedes sight in probus your greeted by the most lovely, smiley and helpful staff. They were efficient in helping me and were so friendly and welcoming. I’d absolutely will continue to have my car serviced at Mercedes Probus. There service even encourages me to continue using Mercedes our family car! Thanks again to all.

7 kwietnia 2026
Opinia niezależna
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Odpowiedź od Mercedes-Benz South West

Hello Matthew,

Thank you so much for your kind words and continued support. We’re delighted to hear our team at Mercedes made you feel so welcome and looked after. We truly appreciate your loyalty and look forward to seeing you again for your future visits.

Kind regards,
Freya

Oceniono na 5 z 5

Fantastic as usual

Fantastic as usual. Pash was extremely helpful as were all the staff

15 maja 2026
Opinia niezależna
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Odpowiedź od Mercedes-Benz South West

Hello,
Thank you for your lovely review regarding our Taunton dealership. I will be sure to pass your comments over to pash and we hope to see you again soon.
Best wishes,
Gracie

Oceniono na 5 z 5

Had a great experience with Exeter…

Had a great experience with Exeter Mercedes south west . Lizzie Davis was exceptionally helpful , friendly and down to earth when test driving and later purchasing the van I had seen online . Well done Mercedes !!! If all your sales people are like Lizzie then you can’t go far wrong . 5 stars all around !!!

1 maja 2026
Opinia niezależna
Logo Mercedes-Benz South West

Odpowiedź od Mercedes-Benz South West

Hello, Jonny
we really appreciate your lovely review in regards to our Exeter dealership and we hope to see you again in the near future. i will be sure to pass your comments over to Lizzie.
Best wishes,
Gracie

Oceniono na 5 z 5

Great Sales Experience

Ordered a Mercedes from these fine people in April and received it a week ago. Pash at the dealership handled everything for me and it was a very smooth buying experience, they delivered the car to my address in pristine condition and I'm very happy.

20 kwietnia 2026
Opinia niezależna
Logo Mercedes-Benz South West

Odpowiedź od Mercedes-Benz South West

Hello,

We really appreciate your lovely review in regards to our Taunton dealership and we hope to see you again soon. I will be sure to pass your comments over to the Sales team.


Best wishes, Gracie

Oceniono na 5 z 5

Excellent Service & MOT

Car was collected for a service and it's first MOT. Under chassis video was emailed to me. Everything was conducted very well and the car was washed and returned (it didn't need a valet).

28 kwietnia 2026
Opinia niezależna
Logo Mercedes-Benz South West

Odpowiedź od Mercedes-Benz South West

Hello David,


We appreciate your lovely review in regards to our Truro dealership and we hope to see you again soon. I will be sure to pass your comments over to the team.

Best wishes, Gracie

Oceniono na 5 z 5

fantastic experience, fully updated

I had a fantastic experience with the team at Mercedes-Benz of Exeter. I initially had a subframe inspection which the car failed so i tried to book in Taunton, but they couldn't see me until June. With my MOT set to expire on the Saturday, I was in a real bind.
​I called Exeter on Friday, and despite being fully booked, they managed to squeeze me in for a last-minute appointment on Wednesday. They did exactly what they said they were going to do, kept me updated throughout the entire process, and had everything sorted by Friday. I felt truly well-treated, and their willingness to help me out in a pinch was amazing. I highly recommend them for their professional service and brilliant communication.

1 maja 2026
Opinia niezależna
Logo Mercedes-Benz South West

Odpowiedź od Mercedes-Benz South West

Hello David,

We massively appreciate your lovely review in regards to our Exeter dealership and we hope to see you again in the future. I will bee sure to pass your comments over to the team.

Best wishes, Gracie

Oceniono na 5 z 5

Usual good service from Pash

Usual good service from Pash. We have been doing business for many years now. Always good to meet with a familiar face.

23 kwietnia 2026
Opinia niezależna
Logo Mercedes-Benz South West

Odpowiedź od Mercedes-Benz South West

Hello Tim,


We appreciate your lovely review in regards to our Taunton dealership and we hope to see you again soon. I will be sure to pass your comments over to the team.


Best wishes, Gracie

Oceniono na 5 z 5

Great experience from start to finish…

Great experience from start to finish with Ian. He made the experience effortless and provided us with every bit of information we needed. Would recommend to anyone who is looking to buy a Mercedes commercial vehicle !

1 maja 2026
Opinia niezależna
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Odpowiedź od Mercedes-Benz South West

Hello,

Thank you for the fantastic review! It was a pleasure helping you, and I’m delighted to hear the process felt effortless from start to finish. Enjoy your new Mercedes commercial vehicle, and thank you for the recommendation!

Kind regards,
Freya

Oceniono na 1 z 5

I was offered a service of 2 hours both…

I was offered a service of 2 hours both online and verbally but then was told the day before this did not exist in Plymouth although you can still book online. Therefore I had to change my arrangements to fit in without knowing when I would receive my car back .
When returned a boot shelf fault I had asked to be rectified was apparently due to me damaging the fittings, the scenario offered as I explained was impossible in practice, the answer was it’s my problem and pay over £600 and they wound resolve in addition all they were interested in was trying to sell me a service agreement at 45 per month.
I’ve now escalated my concerns and hopefully Mercedes will rectify this .

30 kwietnia 2026
Opinia niezależna
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Odpowiedź od Mercedes-Benz South West

Thank you for your review regarding you recent experience at Mercedes Benz of Plymouth.

I have passed on your review to the Service manager of Mercedes Benz of Plymouth and have asked them to make contact with you regarding this.

In the meantime if I can help with anything else please contact me on feedback@citywestcountry.co.uk

Kind regards,

Rebekah

Oceniono na 4 z 5

All good apart from no video sent of…

All good apart from no video sent of the underside of the vehicle?

27 kwietnia 2026
Opinia niezależna
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Odpowiedź od Mercedes-Benz South West

Hello Paul,

Thank you for your 4 star review in regards to our Taunton dealership. Apologies for not including an underside video — we’ll make sure to provide that in future where requested. Glad everything else was good!

Kind regards,
Freya

Oceniono na 5 z 5

Erin at Taunton Mercedes is the best

Erin at Taunton Mercedes is the best! Arranged my service plan, step by step information given and went out of her way to get my car delivered back to me. Erin really went above and beyond, she really is a credit to Taunton Mercedes 🎉

22 kwietnia 2026
Opinia niezależna
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Odpowiedź od Mercedes-Benz South West

Hello,

We Really appreciate your lovely review in regards to our Taunton dealership and we hope to see you again soon. I will be sure to pass your comments over to the team.

Best wishes, Gracie

Oceniono na 5 z 5

I recently purchased a new car from…

I recently purchased a new car from Mercedes-Benz of Taunton this being are fourth new one and had a great experience from start to finish. Vicki and Alex were both fantastic to deal with—professional, knowledgeable, and genuinely helpful throughout the whole process.

From the initial enquiry , everything was handled smoothly and efficiently. They took the time to answer all my questions, kept me updated, and made sure I felt confident in my decision without any pressure.

Its clear they both take pride in delivering a high level of customer service.

I’d definitely recommend Mercedes-Benz of Taunton, especially if you get the chance to work with Vicki and Alex. A genuinely positive buying experience.
Thankyou to all . 😃

5 maja 2026
Opinia niezależna
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Odpowiedź od Mercedes-Benz South West

Hello Iain,

We are joyed to hear that your experience with our Taunton dealership was positive and we really appreciate your lovely Review. I will be sure to pass your comments over to the team and we hope to see you again soon.

Best wishes, Gracie

Oceniono na 5 z 5

Excellent Sales and Service

We recently bought a new GLC from you MB at Taunton. Right from the first time we set foot in the building we were made to feel very welcome by the receptionist. We dealt with Pash for the purchase of our new car and he is excellent - very efficient, knows his product and always has time to tell a good story! We never once felt rushed although you can see the dealership is busy. Felt like a very nice place to be, everyone we saw was smiling and friendly - and the car is fabulous! Thank you.

24 kwietnia 2026
Opinia niezależna
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Odpowiedź od Mercedes-Benz South West

Hello David,

Thank you for your kind review in regards to our Taunton dealership. We are delighted to hear that you had a great experience with all of the team and we hope to see you again soon. I will be sure to pass your comments across to the team.

Best wishes, Gracie

Oceniono na 5 z 5

You will not be disappointed

I have been with Mercedes since 2015. From new sales to service, to fault finding, to pot hole damage. All occasions albeit annual service etc they always been very welcoming from first greeting to a manager for service. Complete professional service for your car but as a returning customer it’s a joy to go as your treated with excellence & high regard.
Marsh Barton Exeter is second to non in their care for you as an owner & to your car.
You will not be disappointed.

5 maja 2026
Opinia niezależna
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Odpowiedź od Mercedes-Benz South West

Hello Genine,

We hugely appreciate your lovely review in regards to our Exeter dealership and we hope to see you again in the future. I will be sure to pass your comments over to the team.

Best wishes, Gracie

Oceniono na 5 z 5

Mercedes-Benz of Exeter

I recently had Mercedes-Benz of Exeter carry out a service on my Mercedes-Benz and can say the service work, the support from Alice and the rest of the team was exemplary. Nothing was too much trouble - recommended.

26 marca 2026
Opinia niezależna
Logo Mercedes-Benz South West

Odpowiedź od Mercedes-Benz South West

Thank you for your great review, we are so glad to hear that your experience with us at our Exeter dealership was the best it could be. We really value our customer’s feedback so we thank you for taking time to write us a review. We look forward to seeing you again in the near future.

All the best, Keira.

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