I found the online booking process a bit confusing I arrived early and was offered a drink, staff very friendly, I had BEVERLY radiographer she was very friendly and very considerate and informa... Zobacz więcej
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I found the online booking process a bit confusing I arrived early and was offered a drink, staff very friendly, I had BEVERLY radiographer she was very friendly and very considerate and informa... Zobacz więcej
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I recommend it to everyone, especially those with claustrophobia or paralyzing anxiety. A very pleasant atmosphere!! I received the results quickly. I didn't have any problems. The clinic building... Zobacz więcej
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Kelly dealt with my whole booking process. She was great, caring, professional, friendly, knowledgeable and she did everything she said she would do including emailing me a link to the scans. The mri... Zobacz więcej
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I am very claustrophobic. From the moment of arrival I was put completely at ease. Superb experience for me.
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Medserena is a specialist provider of open and upright MRI scans. Our Open MRI scanners are beneficial to all patients who suffer with claustrophobia and have a fear of conventional, tunnel MRI systems. We accept referrals from both healthcare professionals and self-referrals. Payment by private health insurance, self-pay and NHS authorised funding are all accepted. We specialise in providing private MRI scans of the brain, spine, joints and pelvic region. Our Upright MRI system is unique in that it can image the whole spine, including the craniocervical junction (CCJ) in an upright position. In addition, our variPOSE™ technique (varying the pose through flexion, extension and rotation for the scan) allows us to thoroughly assess the effects of gravity and posture on joints and soft tissue. Established in 2011, Medserena currently has 2 UK MRI centres in London and Manchester.
114a Cromwell Rd, Kensington, SW7 4ES, London, Zjednoczone Królestwo
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 50% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Staff made me feel relaxed straight away , not really something you want to repeat every week , but was the best it could be
Easy from start to finish.
Great way to have a scan if uncomfortable with enclosed space + able to watch TV as it’s being done.
Very helpful staff made the experience very pleasant.
Thank you +++++
Good Location,polite receptionist and nursing staff ,no waiting time ,Very good Radiologist s response to Consultant s request.
Do not be fooled by their high prices. High price does not indicate quality. Their scanners are old; they told me they had them reconditioned in 2017. Best practice for safety and accuracy are scanners that are less than 10 years old. A bigger problem is the admin are incredibly unhelpful and rude. The admin assistant I spoke to was openly aggressive. If that's the contempt they have for patients with cancer, then I do not trust their clinical standards either.

Odpowiedź od Medserena Upright MRI
I cannot fault the MRI scan it self a must for people that have claustrophobia like my self , lovely staff , I’m just have a problem getting the results to the right person
It’s was quick , no waiting getting anxious. Staff were great , explained all the procedures, put me at my ease .
This company is very good. I am severely disabled and went for a scan at Medserena in Manchester. Staff were very helpful, friendly and professional.
I would definitely recommend this company.
EVERYTHING! From the receptionist, to the kind radiographer who explained to me every single detail to the possibility for my husband to be there and not feel locked in a tunnel and the scan itself. You have created a human-friendly atmosphere for a scan that in itself could be frightening let alone the nature and findings of it. I have recommended MEDSERENA to many friends already.
Obviously not going through a tunnel but the lady who did the scan was so helpful. Couldn’t have gone any better.
Polite staff all made you feel at ease. Fast efficient service would recommend.
Honest,polite . I was shaking when I arrived. From entering I was made to feel at ease. Everything was explained beforehand and the examination was so straightforward. Great staff with a great work ethic.
Fantastic experience from start to finish. I’m extremely claustrophobic but had absolutely nothing to worry about. Totally put at ease and I actually dozed off during the scans whilst watching tv. I just sat upright in a chair and wore a wide belt. Totally open was almost like a fairground ride and I was talked through every 4 minute scan by my lovely radiologist. Also I need to give special thanks to Emma who managed to squeeze me in last minute to make sure the results were available in time for my upcoming appointment with my consultant. Both Emma and my radiologist are a real credit to the company.
Overall an outstanding experience and I can thoroughly recommend Medserena.
Medserena is a friendly,punctual clean,efficient place to have any procedure especially a scan. I needed an upright scan after my spine became arched with no reason, staff were amazing however during my scan there was an incident in which I was hurt but the staff was so polite, and sincerely apologised and they were wonderful . Would recommend to anyone.
So easy and relaxing taking all of the stress about being enclosed away .
The staff are so friendly and welcoming & helpful, I would recommend it to anyone who has any worries over having an MRI scan
Very comfortable and welcoming individuals
My mom found it very smooth scanning compared to unsuccessful previous experiences in different areas and countries.
Kind friendly put me at ease highly recommend to anyone five star treatment from start to finish
I was well looked after as always the staff are amazing. Comforting all the way through.
PS: Coffee is also good!
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