Mazda Recenzje 

Swansea branch - technicians are incompetent, disrespectful and dangerous for your vehicle.

I’d owned my Mazda 6 for approx. 3.5 years (vehicle aged 5 years with 70k on the clock) without any prior issues, when out of the blue the engine misfired. When I got it towed in, Mazda specialists advised me that the car had somehow incurred 3 severe oil leaks that had damaged the engine irreparably. I therefore required a full engine replacement, the costs of which is amounting close to the value of the car, so I was recommended to buy new. Because the car did not have its full service history with Mazda, they were unwilling to compensate me - even to put towards me buying another vehicle of theirs. I'm so disappointed to have suddenly lost a car years before I'd have expected to and budgeted for. They are obviously less reliable than I had thought.

I have paid a £99 deposit to book a car in Snow Mazda Portsmouth.
Three days later I asked to cancel the booking and proceed the refund. The person enquired about the car did not respond to me.
Next thing I asked the same question, this time using the email address that is meant to be used for the cancelling the reservations.
I have not got any response either.

They are very quick to get your deposit but choose to ignore you when you ask for refund.
What a disappointing service from the well known company.

Just a quick note on customer service from Paul Carter at Mazda Coventry. Nothing was too much trouble , didn’t know what I was really wanted in the way of the type of car but I meet Paul and he actually listened to me and now I own a Mazda CX-30

I took out a Mazda service plan, but didn’t need it anymore so cancelled it. I knew there was a £25 cancellation fee so that I accept. I had to contact my local dealership (where I took the plan out) several times to chase up the refund. When the payment came through it was significantly less than I expected. After questioning this they then advised me that there was also an £18 set up fee, which as usual I hadn’t been told about at the time but was somewhere deep in the T & C’s. Furthermore I had joined their service club rewards scheme offering discounts through various companies although I never actually bought anything through it, you are apparently charged each month for being a member! I have bought several cars from this dealership over the years but won’t be going back.

Phoned up Mazda Perth to ask for a price to fit a new window motor, 5 year old car second time we have had to replace one which is a joke in itself, quoted a £140 inspection charge !!! 2 minute job £140 i don't think so will never use again

I bought my car 2 years ago and regularly have it serviced. I am always impressed by Mazda’s customer service and quite frankly the general standard of their cars. I have only ever had to change tyres and my car is 5 years old and done a lot of mileage now.

Used their aftercare after an accident. Waited an eternity for their chosen garage to fix my car which involved me travelling miles out of my way. Within days of my door being fixed parts were already falling off. Still not fixed!

I bought a new mazda cx5 2.2sky active diesel. There is a fault for vacuum pump premature failure recall raised by Mazda and no communication from mazda relating to this fault sent to me. Had to send for Mazda to check and report. while I was communicating with Mazda UK I was told by recall department and 1 person from customer services that this recall had not been done even though my chassis number was within the effected vehicles then I had someone else from mazda customer services say it had been in 2020 with a software update. Faulty part cannot be repaired with a software update it has to be replaced. I took this further with Mazda and Mazda assistance stated in an email that the recall was completed on 18th October 2018 and was now out of warranty and consumer rights so mazda will not repair or contribute to a good will gesture. Who is telling the truth at mazda the 2 people who said this was not done on a recall or the 2 who said it had been done but gave different dates of completion? But more concerning is widely reported and with video evidence of this is the exhaust camshaft is faulty wears putting iron filings into the oil which then blocks the vacuum pump. When I submitted this fact to mazda uk there response was to deny knowledge of this fault and refused to comment is this the reason they will not furnish me with a copy of the report done by Mazda Halifax. I loved my mazda so glad I did buy another new one as Mazda can say that they don't know of faults and continue to sell vehicles with defective substandard parts and won't do anything about it. You can't tell me that mazda owners haven't taken their vehicles to mazda dealers with these faults and the dealership doesn't report the faults to mazda uk. My opinion now MAZDA ARE DISHONEST ROUGE TRADERS

I have to deal with the most miserable, unfriendly and uncooperative staff who work there every time I go in, as though everything is such a huge inconvenience to them and I should feel privileged to have to sit and wait for them grace my presence.

Absolutely shocking service from Eden Mazda Basingstoke on the first service on a CX-60. Booked in for a ‘while you wait’ 10,000 mile service at 11am. Approved by the lease company at 11.15am. Four hours later I’m still waiting as the car has ‘failed’ on two updates. Third attempt has 30 minutes left to run.
Staff have been poor in their communication with them only informing me of the vehicle progress once I had been here over three hours, at that stage I was given the dubious update of “it won’t be much longer”. Any other updates I have had to search out staff to ask.
Whilst the lease company is paying for the service, I will never be revisiting for anything else, I’d rather find another Mazda dealership!
Eventually the vehicle was returned to me over five hours after I arrived.

What they won't tell you if purchasing a Mazda. If it is a 2.2litre diesel Skyactive. They have major flaws in the Carbon build up. I took a service plan out to avoid any unexpected costs which are tailored to my vehicle. However it appears it is a case by case basis. They tried charging me £1313 for a full carbon clean and never allowed any discretion. Please lookup reviews on these engines before you buy, as it would appear every 10k miles you do, you should be doing this said carbon clean, especially when driving around town, city. I will have this posted on everywhere possible to make sure no one else makes the same mistake. Please please please. Avoid this garage/brand. My solicitor is now on the case as this is a known problem when sold and they do nothing to protect you from it.

Mazda insurance was an awful experience. I paid in full only to billed a week later for another £99 so l cancelled and they charged me another £25- beware!

Bought an MX 30 electric was promised a 2k cashback within 90 days of purchase as part of the deal on mobility as advertised well 90 days has been and gone I'm moved from 1 dept to another to be told oh its being paid within the next 10 days then the next 10 working days if you do t want to pY it admit it stand I can then hand the crappy car back to you as you have advertised it under false pretences MX24ZRY

Recently purchased (04/09/24) my second CX5 from FRF. The service given by the Sales Ex. Rhydian Williams was second to none. The transaction was seamless and made the experience enjoyable. As for FRF Mazda, I always received excellent service in respect of the purchase and maintenance of my previous vehicle and can expect the same, in the future.

Mazda insurance was an awful experience. I paid in full only to billed a week later for another £99 so l cancelled and they charged me another £25- beware!

car under warranty but has been charged for the issue.

I regret to say that my experience with the 2015 Mazda CX-5 2.2 diesel has been far from satisfactory. This vehicle, which should have been a reliable and enjoyable driving experience, has instead been plagued by a series of significant issues that have caused me considerable financial and emotional distress (this is not just me - join the Mazda CX-5 Owners Club UK on Facebook and see for yourself).

One of the most glaring problems is the poor-quality design of the injector seals. This design flaw has led to fuel leaking into the oil tank—a critical issue that results in severe engine damage. The repair costs for this problem are exorbitant, often amounting to thousands of pounds. Unfortunately, I had to take out a loan just to cover these unexpected expenses, a situation that no car owner should have to face. It’s baffling and frustrating that Mazda, a brand that claims is supposedly known for its engineering prowess, could design a car with such a severe and costly defect.

Additionally, the wing mirror motor issue is another well-known problem with this model. The motor frequently gets stuck, leading to inconvenience and frustration, particularly when trying to adjust the mirrors for optimal visibility. This is a design flaw that undermines the overall driving experience.

Mazda’s customer service has done little to alleviate these problems. When I reached out for assistance, my offer of goodwill was rejected outright by James Bayford, who responded with the laughable remark, “Encountering difficulties at any stage in the vehicle’s life is not expected.” This statement is especially infuriating given that the car’s design flaws have led to such serious issues. It’s disheartening to see Mazda dismiss legitimate concerns so flippantly, especially when the problems stem from their own design oversights.

The Diesel Particulate Filter (DPF) on this model is also problematic. It’s prone to clogging, which can cause the car to stop functioning altogether. This issue not only affects performance but also adds to the ongoing maintenance headaches and potential repair costs.

In conclusion, Mazda’s customer service, represented by individuals like James Bayford, and the brand’s overall lack of empathy and understanding, have been deeply disappointing. Their response to significant issues with their vehicles suggests a disregard for customer satisfaction and a reluctance to take responsibility for known problems. My experience with the 2015 Mazda CX-5 2.2 diesel has been a costly and frustrating ordeal, and it is a stark reminder of how crucial it is for manufacturers to address and rectify design flaws and offer genuine support to their customers. Something which James Bayford (Customer Relations Manager) and Mazda clearly do not seem to be bothered about (spend five minutes reading the other reviews on this page and you’ll understand).

DO NOT buy from this company. There is a reason their trust pilot rating is SO low. Terrible cars, terrible customer service. Shame on you and thanks for nothing.

I don’t know why there are so many negative reviews, we have been using Mazda Stourbridge for almost 10 years, purchasing Mazda 2, 3, 6 and now CX5. All purchases have been excellent and staff have been so helpful. Mazda is a top brand!

Genuinely awesome service at Mazda Plymouth. The team was top notch as they made getting myself a new car so easy. My new Mazda is incredible! Thanks to Mazda Plymouth.