Kia UK Recenzje 382

Bought a Kia EV9 new, and at just 14 months old (11,000 miles), the battery has failed — which is disappointing enough on its own.

What’s been far worse is everything that’s followed.

I’ve been told the car can’t even be inspected for 6 weeks, and during that time there’s no courtesy car offered. When you speak to the dealer or customer services, the tone often feels like they’re doing you a favour rather than dealing with a serious fault on a nearly new vehicle.

Even more concerning, I’ve been advised the repair could take up to 9 months.

Despite paying extra for a maintenance package, I was also required to arrange (and pay for) the vehicle to be towed to them myself — which feels completely unreasonable given the circumstances.

Kia Finance won’t pause payments unless certain conditions are met, and there’s no guarantee of a like-for-like replacement vehicle. Meanwhile, the dealer, Kia customer services, and Kia Finance all seem to pass responsibility between each other, leaving the customer stuck in the middle.

I appreciate that issues can happen with any car, especially newer EVs — but the real test is how they’re handled. So far, this experience has been frustrating, slow, and lacking in accountability.

I genuinely could not recommend this brand based on my experience — please think carefully before buying.

Every experience I have had with KIA from vehicle handover to servicing and trying to sort ongoing issues is a nightmare, appears they sell the car then say goodbye and good luck

Sat Nav cannot be updated?
5 stars for Brayleys and no stars for KIA. I booked my 2021 Kia Niro for update to my sat nav. I waited while the work was done or in this case not done. after about one hour i was told that after trying 4 or 5 times they could not make it work. They did not know how I could get the sat nav updated. They have not been provided with the appropriate software updates by KIA although a further update is expected in June/July. The service people were very nice but this is ridiculous. my car is only 4.5 years old and i cannot get my sat nav updated??? so disappointed - up till now everything about KIA has been very good.

Absolutely shocking - wish I had never bought a Kia, petrol filter warning light came on , “keep driving” kept driving at recommended specifications… did this don’t clear. Long story short Kia do not want to know, customer service also shambolic, 7 year warranty not worth the paper it’s written on … waiting for a “did you own a Kia sportage between the years ******” would not recommend, feel very ripped off . would never buy Kia ever again.

In October my car went into Hendy Salisbury for a warranty part. The part was ordered and I was sent home in my car with the engine management light on. It wasn't until I reached out to Kia regarding a courtesy car that should have been issued after 18/10/25. I called Kia in January 2026 and advised them I was waiting on a car part. They then issued me a courtesy car that I was driving around in. The car was swapped over by Europcar and it had a chip in the windscreen that I informed them off. I get a email from Kia rental saying the are putting a claim in. I reviewed the document and noticed the drive way wasn't mine, meaning it was damaged after it was collected. If a claim goes through Kia need to cover this as I have been waiting for a part for over 6 months now. The communication from Kia has been disgusting regarding everything that's going on. Today I received an update from Hendy regarding my part, the update was the provider no longer does the part and my backordered part isn't happening. A new request was made with the ETA 28/09/2026. Any extra 20 weeks from 11/05/2026! It's going to take over a year to get my car back! I call the Kia customer services to discuss everything to be told I need to wait for the part then we can have a conversation about compensation. I don't think so at this point!! I suggested they swap the car for an alternative as they have been paying massive amounts in rental fees. I have been told to wait until monday so they can looking at options and get back to me. Right now I wouldn't suggest buying a Kia because they can't honor their famous 7 year warranty.

My car has been in for what should have been a straightforward DPF filter clean, but the experience has been anything but simple. I’ve now been waiting four weeks with no clear timeline for when I’ll get my car back, no courtesy car, and little to no proactive communication.

When I’ve had to chase for updates, the responses have felt dismissive and unhelpful, which has only added to the frustration. What should have been a quick, routine job has turned into a prolonged and stressful experience.

Had I known the level of customer service I would receive, I wouldn’t have entrusted them with my car in the first place. Based on my experience, I would absolutely not recommend getting a Kia.

Absolutely awful customer service!

My Sportage has gone down with a major engine fault which turns out to be a known fault. The dealer is horrendous and you cannot get a call back, email back or any answers. Kia's advice was to persist with communicating through the dealer who also does not respond to Kia themselves!
Motor ombudsmen next up.

Do not purchase any Kia cars. The after service and complaints departments are absolutely useless. I purchased a new car a week later was getting problems and was told it's because of the cold weather conditions and dirt on the sensors. Who pays 40k to be told that. The after service was awful and when returning the car was given £30k which is highway robbery. Do not buy. Beware. Don't fall for the flannel.

Decided to buy a brand new Kia from Chorley Ford Group, whom i have dealt with before and was extremely pleased ( Hyundai) section. The Kia section of the group was a nightmare to deal with. Having decided to buy a Stonic, spoke to the sales advisor regarding a special offer. Was told to obtain that i would have to take out a large ammount of finance, and only allowing me to use £10k of the value of my trade in as a deposit, then would then receive a refund for the rest of the remaining value of my car. Leaving the dealership i "smelt a rat". They seemed determined to make me have finance WHY? Decided to look on Autotrader and found brand new Stonic with discount. Looked at details, and was the SAME dealer Chorley Ford Kia Blackpool. The sales advisor Jonty Stow was excellent at his job. Why he should have to put up with Kia regime of selling cars is not customer friendly. He did not deserve this nonsense Kia operate. Eventually bought the car without any more irritation

I have had a Kia for nearly five years and I LOVE it! However I’ve recently experienced a small but dangerous problem. I contacted Kia about this today and they responded within 20 minutes or so, I am really impressed. Just waiting to take the car in for diagnostic appointment and hoping I will be given a goodwill repair/replacement. I am sad to see all the negative reviews as I’ve had a very good experience since buying new. I definitely would buy Kia again.

What a shambles with Kia Apps that connect with car...They don't!
Contacted local main Kia dealer ..Did not want to know
Contacted Kia.. advised I downloaded Kia connect...IT DOES NOT EXIST VIA GOOGLE PLAY STORE OR ANY KIA LINKS. New Kia app floored with glitches .not compatible . woeful !!
Maybe time to get this shambles sorted!

The 7 year warranty sounds great but it takes no account of safety and good practice, they cheapen everything and compromise safety.
The local Kia dealer TMS Hinckley performs really badly, but there is no alternative for Kia service in Leicestershire.

BEWARE... Please think very carefully before using Kia Solihull. The way I have been treated and discriminated against is completely unacceptable and the way my concerns were ignored and dismissed was so disheartening. I was made to feel stupid. The communication from Kia has been shoddy from day one. Before we even got the car there was issues like the car being extremely delayed and no one contacted us to tell us unless I phoned- even though it was already on its way which was a lie. But the last 7 months I have been through because of the faulty car! was sold have been vile. The car kept having warning lights at first intermittently and I was told the car was fine and it was ice even though it wasn't and then it become a constant issue and once again was told it's a common fault with the Kia Niro and it's just ice covering the camera when it really wasn't and I cleaned camera and the warning lights were still there I was advised by the rac once again not to drive the vehicle to which Kia said it was fine and it wasn't and then the rac advice against driving the car at all. they were putting mine and my family and other road users at risk by driving the vehicle so for the last 6 months we have been unable to drive the vehicle. Paying for a car we can't use and trying to get the dealership to book appt again is ridiculous and 1-2 month wait. I put in a formal complaint on the 14/01/2026 and was told I'd hear back from a manager and I'm still waiting. I emailed a manager on 16/02/2026 and once again being ignored.i am aware the dealership know what's happening and haven't reach out even with my ongoing formal complaint. Absolutely ridiculous. The car has since been to another dealership and they are saying the wire to the v12 battery have been deliberately cut to which again I've found numerous complaints of other people been told then same and it's another common issue with the Kia Niro which are now being recalled. Shame on Kia. Please don't let them fob you off like I did. My car thankfully has been returned under mechanical fault. I will never use or recommend Kia again.

ive had kia sportage gts hibred from new july 2024, brand new to start with from new it had problems , i had to put into dealership ,after it came out of kia cambridge it functioned normal for while ,car has limited rear storage barely fits wheelchair, the car has only done 3200 miles ,not used much , its had variouse problems and now has exelleration issue rattling noise unsafe to use, kia says thats normal ,really ,i have to call rac get it into kia dealership again , i cant wait to get rid of this car , hopefully next year replace it ,would i recommend kia sportage gts hibred i cant go for something else , car has limited tech compared to an expensive merc.. its unreliable engine warning light etc etc.

I’ve just purchased a new Kia STONIC gt line s, but trying to buy a new genuine emergency space saver spare wheel wasn’t possible.

I cannot believe a space saver spare wheel isn’t available for a new vehicle. My customer journey has fallen down here.

I will never buy another Kia when a £28,000 car has no spare wheel available.

As a long servicing customer with Kia I am completely disappointed with my recent experience with my brand new Kia Sportage and feel I have to write a review on the lack of care and customer service I received in the process of an already very stressful experience.

3 mechanics (RAC patrol and 2 Tow truck drivers) found the car to be unfixable at the roadside with various faults, carrying out several checks and attempts to restart the car and haven't been able to resolve the issue. I was forced to book for a diagnostic at a Kia garage who found no faults whatsoever.

I find it very concerning from a safety perspective that a new hybrid battery completely cut out and shut the car down on a main road, and it should not need charged at all after a few months. I’m now anxious to drive the car with no explanation or reassurance provided to a problem that an RAC and 2 different tow companies couldn't resolve and flagged for concern.

I was carless for 4 days when promised a rental vehicle through onward travel on 16th January and didn’t receive until late on the 19th. I have to call several garages to find a solution without a car which in the end was a up being a 3 hour round trip from home as my only option before February/March as no one would take the car. I was towed 3 times to different locations as my car wouldn’t start or lock to then be told "it’s fine we can’t find anything" and pay for a service after a few months has been a complete waste of my time and energy and a really disappointing experience. I spent over 4 hours on calls across 30 calls excluding being passed from company to company and department to department through the week. Having to coordinate between multiple parties as no ownership take from any party (RAC, Arnold Clark, Kia) is above and beyond what would be expected of a customer of a brand new vehicle under warranty and have been met with a real lack of support, empathy and respect from the customer service teams across the board.

As a long term customer with both Kia and RAC, the way I’ve been treated has fallen far below my expectations. The additional stress, disruption and inconvenience on the back of an already difficult situation has not been good enough, and to have been presented with a £156 bill for the diagnostic and 3 hour round trip to retrieve my vehicle without answers feels like insult to injury. I am seeking guidance on next steps to escalate this situation and be compensated accordingly.

I have flagged my experience to customer service and got nowhere it just gets pushed to be an Arnold Clark problem where I purchased my vehicle however my confidence in Kia and the “great” warranty has definitely been shaken. Overall an extremely disappointing experience.

Extremely disappointed with my 2022 used approved Sportage. Whilst the car is lovely to look at, beautiful inside and nice to drive, the cars reliability has been truly awful. In less than a year we have had the following go wrong: 1)New USB port as Apple CarPlay and Android Auto wouldn’t connect. 2) New internal sat nav unit. 3) Ongoing scheduled charging issues. 4) Rear door trim clips the front door on hot days. 5) 12v battery goes flat if the car isn’t used for a week. 6) charging cable was stuck in the car when the locking solenoid failed - I couldn’t charge my other car as a result. 7) Infotainment system is now switching itself on and off repeatedly, screen is freezing and other issues.

It is such a shame. We were so excited to buy this car but it has been a truly awful experience and I can honestly say we will never buy Kia again. I have had more issues in less than 1 year than 15+ years with four different BMWs.

Went into the Solihull Branch to look at the EV4 car and Sandeep really went above and beyond for me, thoroughly explained everything to me and helped meet my needs. Im very grateful thank you. Please ask for Sandeep if you visit the Solihull branch and need any help.

Awful awful company. The warranty is worth nothing because if the car needs a repair, they won't confirm whether or not it is covered by warranty until you have paid an extortionate diagnostic fee. Everything is subjective. Beware! If you get a temporary fix to enable the car to be driven because you can't wait a week for the dealership to fit you in, (and you don't have the fundsvto pay them) what they don't tell you is that will automatically invalidate the warranty. They have the customer by the short and curlies. I can't believe that I have been paying over the odds for servicing so that I can preserve the warranty only to discover that the warranty is worthless. Buy the car if you really like it but don't be swayed by the warranty.

Sg petch Sunderland charged me £720 for diagnostics and could not diagnose the problem what do you think of that never trust these again