Markethairextension Recenzje 

411
Wynik TrustScore: 3 na 5

3,2

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Zobacz, co mówią recenzenci

Oceniono na 1 z 5

I placed my order on June 17, and it still hasn’t shipped. After contacting customer service, I was assured it would ship the following day, but that never happened. At this point, I’m requesting a... Zobacz więcej

Oceniono na 5 z 5

I order quite frequently since discovering the website, they are much more affordable than ones you find on Amazon. Better quality also. I purchase 24 inch black extensions and sometimes some blonde o... Zobacz więcej

Oceniono na 5 z 5

Overall good experience. I ordered 9PC 22 INCH clip in extensions in shade #16, on the 7th of January 2023. They arrived 19th of January 2023, so within the promised 10 business days (for Australia, N... Zobacz więcej

Oceniono na 1 z 5

Hello, I requested a return for a product that is unusable. I still haven't received the return instructions. Are you waiting for the return window to expire? You are authorized scammers.

Informacje dotyczące firmy

  1. Salon przedłużania włosów
  2. Fryzjer dla obu płci

Napisane przez firmę

Customer Service Working Time: 9 a.m. to 6 p.m., Monday–Friday Rest on Saturday and Sunday Times Will Vary When Meet Special Case MarketHairExtension is committed to offering the best hair products. MarketHairExtension has provided hundreds of customers with superior quality hair and won worldwide acclaims. We are very involved in the process of selecting great products that perform exceptionally well. All of our hair products are 100% remy human hair without aciding. We strive to give you the best advise and tips as we believe our continued growth depends on our commitment to passionately work to surpass your expectations every time you shop with us.


Dane kontaktowe

3,2

Średnia

Wynik TrustScore: 3 na 5

411 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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3,2

Wszystkie recenzje

(411)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 27

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Oceniono na 2 z 5

So unhappy

After buying for several years, the batch I received was very tangled and had a ton of split ends. My hair looked awful. I contacted customer service and after a few messages back and forth and providing photos, I was completely ignored. I have yet to receive a refund or replacement and think this company is a little scammy in its practices. Will be going somewhere else from now on.

21 lipca 2025
Logo Markethairextension

Odpowiedź od Markethairextension

Dear Customer,

We’re truly sorry to hear about your recent experience — this is definitely not the level of quality or service we aim to provide. Our customer care team takes all feedback seriously, and we’d really like to make things right for you.

Could you please contact us again at customerservice@markethairextension.com
with your order number? We’ll personally look into your case and arrange a suitable solution — whether that’s a replacement or refund — as soon as possible.

We value all our long-term customers deeply and continuously work to improve both our product quality and communication. Thank you for bringing this to our attention and giving us the opportunity to do better.

Warm regards,
Jacky – Customer Care Team

Oceniono na 4 z 5

Great Hair

I have been getting my hair for about 20+ years now really like the quality of hair. I get the Nano curly.

23 sierpnia 2025
Opinia niezależna
Oceniono na 1 z 5

I’m so upset again with your product

I’m so upset again with your product. I just got installed 100 pieces to add to my already existing extensions and they have all fallen out within a week. Continuously, I receive faulty product, or wrong coloured hair etc
I am out hundreds of dollars again due to bad product and I’m appalled

21 maja 2025
Logo Markethairextension

Odpowiedź od Markethairextension

Dear Brittany,

Thank you for reaching out, and I’m truly sorry to hear how frustrated you are. We completely understand how upsetting this situation must be — especially after spending time and money on your installation.

Based on your description and the photo, it seems likely that the issue may be due to the beads not being clamped tightly enough during installation, which can sometimes cause the extensions to slip out. The hair itself still appears in wearable condition, and can absolutely be reinstalled with new beads.

We recommend having your stylist replace the beads and reinstall the extensions.
By the way, our return and replacement are guaranteed.

Lucia

Oceniono na 1 z 5

Im still down 82 euros as hair i…

Im still down 82 euros as hair i ordered never arrived!!!! Customer service keeps promising to get back to me as they don't have enough information to deal with the problem. Its been over a month and no solution on sight.

17 maja 2025
Logo Markethairextension

Odpowiedź od Markethairextension

Dear Kai

sorry for the delayed of the shipment, the order has been shipped out by standard shipping method, it usually will take about 7-10 Businesss Days, sometimes delay happened, we have check the route info of your parcel, i think you will recieve it in a couple of days.

Have a great day

Saikat

Oceniono na 1 z 5

AVOID IT IS SCAMERS …DONT WASTE YOU MONEY. POSITIVE REVIEWS ARE FAKE

I wish I could rate it with less than one star. I came to a conclusion that those positives reviews are fake.

I ordered an an extension from them and paid for an express delivery. After tracking my order I found out that the supplier chose a standard delivery and I wish it was the only issue.

After 2 weeks I received an email that I had to pay customs fees to get my order which I did and finally 3 days later I received the worst product I ever got in my life

The hair has nothing to do with what they are marketing. It came all tangled dried and has nothing curly. And it is bleached it is all falling from clips. They literally use something to change the shape to pretend it is curly and it is not definitely not natural human hair.

I contacted their customer service 30 minutes after receiving my order and they keep ignoring my emails.

PLEASE , PLEASE AVOID THEY ARE SCAMERS

29 kwietnia 2025
Opinia niezależna
Logo Markethairextension

Odpowiedź od Markethairextension

Dear Allina:
This is Vicky from Matkethairextension. sorry to see your problem, your order has
been shipped out by fedex express shipping method, Usually it will take about 2-3 working days to deliver, but sometimes it will have a little float according to the specific shipping address, we replied all the email everyday, but sometimes the customer's email box is over quota, we can not get in touch with them in time, If you have any other questions, please feel free to contact us. customerservice@markethairextension.com
Thank you

Oceniono na 5 z 5

22” Microloop Extensions

I have been ordering the 22” Microloop Extensions from Market Hair for around 5/6 years - my hair colour changed twice within that time line, & without knowing my colour I was able to send a photo in and have someone at customer service advise a colour match!
The colour match is perfect and the hair itself is easy to work with, wash & style — if you take care of the hair it can last a couple of years!

13 kwietnia 2025
Opinia niezależna
Oceniono na 1 z 5

Do not order. Horrible refund fees and process. Bad hair

Be careful when ordering. Nano flex and nano loop are two different things. The brown is much lighter and the individual strands are very light and not even to the ends. Straggly.

I tried to send them back and it was going to cost me over $100 in shipping, restock, processing and all their other hidden fees. It took months to get a promise of $28 back 🤦🏻‍♀️ and I still haven’t seen that refund. They wasted so much time “negotiating “ the PayPal refund/dispute window closed. So now I have to go through my credit card to dispute the charge that way. But it’s been a complete headache.

Do not deal with this company.

9 stycznia 2025
Opinia niezależna
Logo Markethairextension

Odpowiedź od Markethairextension

Dear Cj Freake,
I am very sorry for any inconvenience we caused. Our nano rings have two types, one is metal tip and the other is flex tip, which is plastic, you can see it in our catalog. And our hair extensions are single drawn, if you need them to have the same thickness from the top to the bottom, we can customize the double drawn for you.
Exchange and refund are guaranteed. Usually the refund will be issued within 48h, you can check your account later. If you have any other questions, please email us, we will try our best to help you solve the problems.

Oceniono na 1 z 5

Do NOT waste your money on this…

Do NOT waste your money on this company. They sent me very wet and yellow extensions. I paid to have the extensions customized to white (no yellow). Besides that the hair was all wet and smelly….they were an awful gold color not white. They tell me to bleach them myself. You cannot bleach processed extensions, they will turn to straw. I am determined to get my $400 back. They are not not complying with their return policy and are very unethical. Stay away from them!!!

After receiving a reply just now. They say they will lighten the hair when I send it back to them. As having a great knowledge of extensions, you CANNOT bleach this processed hair. You can color it but not bleach already processed hair….it will dry right out. I will accept a refund of $300. The amount in difference from original price makes up for what I would have to spend on returning the hair. I await your response. By the way….the picture you sent to me showing the hair color is white blonde, that’s why I chose it. The hair was yellow when it arrived. And….there was no conversation that you wouldnt refund customized hair. The tag showed #60 platinum blonde which is not a customized number. It is the color of a regular hair order.

27 lutego 2025
Opinia niezależna
Logo Markethairextension

Odpowiedź od Markethairextension

Dear Patty
I'm very sorry. Our customer service checked the color of the picture with you at the beginning. You accepted it at that time. It's okay. If you are not satisfied, you can return it and we will help you to re-customize it. We do not accept refunds for customized products. We have confirmed this policy with you before starting customization. You can accept it, so we accept your white order. Because white is more difficult, you can contact our customer to return it and we will help you re-dye it. The customer service staff will handle your return issue next Monday

please feel free to contact us via email: customerservice@markethairextension.com

Thank you

Oceniono na 3 z 5

Very happy with the product and timing…

Very happy with the product and timing of order. I just need it packaged in my own packaging and I try communicating that to you but don’t always get it sent in my packaging. How can I make sure that when I order hair that you package it correctly?
JB Hair Extensions Josie Borre

5 lutego 2025
Oceniono na 1 z 5

Worst customer service on the planet

Worst customer service on the planet. I had ordered 2 wigs that I loved in the past, they were fantastic hair and style, but then somebody changed the style of the wig and it wasn't the same at all. I hated the next one I got, same design I ordered. They sent me black instead of dark brown to start with, but the wig definitely wasn't the same. Nowhere near as nice. You can't tell what you're gonna get because they only give you 2 pictures and those pictures are not at all close to what the wig looks like, they're just random pictures, so ordering anything is really just pot luck what you end up with. The Customer Service trying to get it sorted out was a sham, and caused me alot of stress. The hair is good quality, but like I said, its a stab in the dark what you get, and then you have to pay to send it back. Last return cost me $75.00 CAD just to send it back, out of my own pocket. The customer service is shocking, one person will tell you one thing, the other person says the opposite. The stress it caused me was not worth ordering from them again. Also, they had promised to send them within 2 days, but I didn't get them for 2 weeks, well after the deadline I needed them for. I honestly would not waste my time and all the stress they caused me.

22 lutego 2024
Opinia niezależna
Logo Markethairextension

Odpowiedź od Markethairextension

Dear Carol,
I am terribly sorry that you are not satisfied with our products. The wigs are made batch by batch, it hardly makes them totally the same, so the style may have a little difference. If you don't like the style, our wig is 100% human hair and you can restyle it. If you have any other questions, please email us. We are happy to solve your problems.
customerservice@markethairextension.com
Thank you

Oceniono na 1 z 5

Horrible. After years of incredible product and service :(

I was shocked, I’ve been ordering from this company for 4 years and was always happy with the quality of hair and quick delivery. The last two orders have been AWFUL quality wise - lots of split and broken ends and the last order has synthetic hair blended into it as it started melting when I ran my normal hair straightener through it! Not to mention I ordered 22” hair and was sold 20” advertised at 22”. Extremely disappointed. Never ordering from here again.

5 listopada 2024
Logo Markethairextension

Odpowiedź od Markethairextension

Dear Maureena,
I am terribly sorry that you are not satisfied with our products. Our hair extensions is 100% human hair, you can burn it as a test. The hair extensions you bought is 22'' wave hair extensions. The length will look short after the hair extensions are curled, but it is actually 22''. If you have any other questions, can you please send us any photos of the hair extensions you received? We will have customer service staff to help you solve the problem. customerservice@markethairextension.com
Thank you

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