Markethairextension Recenzje 

411
Wynik TrustScore: 3 na 5

3,2

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Zobacz, co mówią recenzenci

Oceniono na 1 z 5

I placed my order on June 17, and it still hasn’t shipped. After contacting customer service, I was assured it would ship the following day, but that never happened. At this point, I’m requesting a... Zobacz więcej

Oceniono na 5 z 5

I order quite frequently since discovering the website, they are much more affordable than ones you find on Amazon. Better quality also. I purchase 24 inch black extensions and sometimes some blonde o... Zobacz więcej

Oceniono na 5 z 5

Overall good experience. I ordered 9PC 22 INCH clip in extensions in shade #16, on the 7th of January 2023. They arrived 19th of January 2023, so within the promised 10 business days (for Australia, N... Zobacz więcej

Oceniono na 1 z 5

Hello, I requested a return for a product that is unusable. I still haven't received the return instructions. Are you waiting for the return window to expire? You are authorized scammers.

Informacje dotyczące firmy

  1. Salon przedłużania włosów
  2. Fryzjer dla obu płci

Napisane przez firmę

Customer Service Working Time: 9 a.m. to 6 p.m., Monday–Friday Rest on Saturday and Sunday Times Will Vary When Meet Special Case MarketHairExtension is committed to offering the best hair products. MarketHairExtension has provided hundreds of customers with superior quality hair and won worldwide acclaims. We are very involved in the process of selecting great products that perform exceptionally well. All of our hair products are 100% remy human hair without aciding. We strive to give you the best advise and tips as we believe our continued growth depends on our commitment to passionately work to surpass your expectations every time you shop with us.


Dane kontaktowe

3,2

Średnia

Wynik TrustScore: 3 na 5

411 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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Odpowiada na 36% z negatywnych recenzji

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3,2

Wszystkie recenzje

(411)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 27

Napisz recenzję
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Oceniono na 2 z 5

It feels like horse hair or fake hair

It feels like horse hair or fake hair. It's so frizzy and sucks after two weeks not even. Donna Bella has stayed soft for two years.

1 maja 2024
Opinia niezależna
Logo Markethairextension

Odpowiedź od Markethairextension

Dear Customer:
Very sorry for any inconvenience we caused to you. Our hair is 100% human hair, you can have a test by yourself. We serve many happy customers all around the world and have a good reputation. If you are not satisfied with our products, please email us with the photos of the hair extensions you received and your order number. customerservice@markethairextension.com We will help you solve your problems.
Thank you

Oceniono na 1 z 5

WARNING. CAUTION using this company.

Awful experience so far. Phone calls are relegated to leaving voice mails. No return calls have been. Issued forth for 6 days AFTER the initial 10 wait days for purchase arrival. Often times voicemail option is even cut off and ended. Customer service is reprehensible. Skirting your questions and concerns with platitudes of ' well check with our warehouse, should be soon, we encourage you to track your order at the link here ( and the tracking is messy, non sensical- for example. My order is sitting in Canada at a warehouse waiting for customs clearance for 5 days. Yet tracking states right below that it will then be sent to China ....four other destinations that are not discernable. Yet my order cake from India. Destination Canada. Makes no sense). It been 4 days of chatting online ( no help whatsoever. Feel like I'm talking to a wall). Then when the very brief automated response confirmed my order number and tracking number.....she states the wrong order, the wrong number of bags, wrong length and wrong color! Giving anyone who's thinking to order from Market Hair Extensions just my CURRENT personal experience. As things sit now. I've stated if the hair, correct color, Remi, correct length and correct amount of bags are not in my hands tmrw. That I want a refund initiated and all the details I need as to when my money will be back in my account. My last note was that for as long as they take to either have the hair in my hands tmrw OR providing me detailed info and confirmation that my refund is initiatedm I will have my assistants posting our experiences on all platforms, threads, reviews.....that will be updated as to the conclusion of this disastrous company. Of course there are more details. Of which will be shared in further reviews. For now....if you don't have hours to be trying to understand, figure out, wait, or mitigate what are actually very easily remedied questions and conclusions.....keep searching for another company. One that's efficient, quality hair, quality service, prompt and accessible feedback, customer service. Will keep you updated as to what this company does tmrw.

Update: I offered the courtesy to this company to act in good faith to either fulfill the correct order or to refund me. We can see their public reply which is more communication than I've recieved from them in two weeks time of making 2 phone calls and using their chats...which prompted no no specifics. So this is a start. What the readers might appreciate knowing is I also recieved behind the scenes after their reply to us here.... via email "LEGAL documents"threatening me. We shall see what Monday brings.

28 marca 2024
Opinia niezależna
Logo Markethairextension

Odpowiedź od Markethairextension

Dear Barb

I have checked your order has been shipped by standard shipping method to Canada, usually it would be fast, but sometime the delay happened , it depend on the address of your order and controlled by canada post office, if it is a remote address there will be a delay, Hope you can understand us, and your kind corporation are greatly appreciated by the whole Market Hair Extension Team.
pls contact us customerservice@markethairextension.com, i will push the csr team to resolve your problem next Monday.
Jacky
MarketHairExtension

Oceniono na 5 z 5

Fast and satisfied with my new look.

My micro loop extentions were a dream to install myself, the hair quality was worth the price and the little wait for delivery. I do recommend investing in the install tools as they really assisted with install and the speed of my install. Super investment. Thanks Market Hair Extensions

4 lutego 2024
Opinia niezależna
Oceniono na 3 z 5

Customer service & refund policy

Normally I don’t have a problem with hair and its quality, however I contacted them a few months ago regarding some bad quality hair and they wouldn’t replace or give a refund.
The customer had only had the hair in 5 weeks and it had all snapped off. That shouldn’t happen in 5 weeks.
They need to change their refund policy if a customer has evidence of bad quality or damaged hair

7 grudnia 2023
Oceniono na 5 z 5

gold star as far as online sites go!!!

my package was delivered way quicker than I thought it would be. and was a fair price for the actual products. shipping was a little expensive for my liking however it is what it is. the chat customer support was pretty good when I had questions and the tracking service is bang on point so all in all yea 5 stars. good on ya keep up the good service and products 🙂

21 lutego 2024
Opinia niezależna
Oceniono na 5 z 5

What I appreciate the most...

What I appreciate the most is their selections of colors. When I placed my first order I was worried about it being obvious and not matching my hair....the opposite happened. It looked so natural and blended so well into my hair that ppl didn't ever realize I put them in. I'm on my second order as I wanted to try out a wavy style.

22 stycznia 2024
Oceniono na 1 z 5

Worst customer service - total scam of a company

Do not buy from this company - it’s a total scam. They advertised the hair extensions as an auburn/natural red head colour which looked perfect in the photos online, but they are just a badly dyed dark/cherry red colour and the hair is thin. Ok fine - but as soon as I realised this I contacted them for a return and refund, as their policy online allows this within 7 days of receiving this product. She offered me 5% compensation (which is $5 of a $100 order), and after responding that I would like to just return the product, she seemed adamant that it was not cost effective for me to return the hair (she mentioned deducting shipping costs, restocking fee and handling fee from my refund even though the policy said nothing about deducting a handling fee, and I would have to pay the return shipping anyways). After a month of back and forward emails in which she used the postage company’s being busy and losing packages as an excuse and just kept offering me “compensation in order to keep the hair” which was only going to be maximum of $10, she still will not allow me to return the hair and I have now been ghosted and they won’t respond to any emails. So yeah, I would avoid this company if you are wanting to return anything!

28 listopada 2023
Opinia niezależna
Logo Markethairextension

Odpowiedź od Markethairextension

Dear Charlotte
sorry for the delay response because of the our csr girl is on christmas holiday, if you don't like the color, you can return it back, we will do the refund for you, pls contact us customerservice@markethairextension.com, i will push the csr team to resolve your problem asap

Markethairextension

Oceniono na 1 z 5

My last purchase a couple of months ago…

My last purchase a couple of months ago was terrible. The hair was so coarse. Tangly and half of it broke off. I just purchased it again hoping I’ll get a better batch of hair. I’ve purchased from here multiple times. I hope it was a one off or I will stop buying from here.

6 października 2023
Logo Markethairextension

Odpowiedź od Markethairextension

Dear Cristina:
thanks for the new order, we will double check before we ship the new hair out, If you are not satisfied with our products when we receive the hair, please email us with the photos of the hair extensions you received and your order number. customerservice@markethairextension.com We will help you solve your problems.
Thank you

Oceniono na 5 z 5

My 5th time ordering from here

My 5th time ordering from here, 2 full heads per year of the nano ring 24” red extensions, they are just perfect EVERYTIME! The length is amazing and the quality is second to none, the nano links are basically invisible and no one knows it’s not my real hair, perfect colour match aswell!! by far the best extensions I’ve ever used and will continue to purchase from market hair extensions! Great value for money!! Very happy client

12 grudnia 2023
Opinia niezależna
Oceniono na 5 z 5

I’ve brought so much hair from here I…

I’ve brought so much hair from here I don’t go anywhere else. The tapeins microloop and glue extensions are the best. I don’t recommend the clip in tho the very first time I straightened them they were fried, I don’t believe they are full remy hair and very thin at the bottom. But the micro-loop and tapeins I highly recommend them last about 8months.

6 września 2023
Opinia niezależna
Oceniono na 5 z 5

Beautiful Purchase

The hair from Market hair Extensions is absolutely beautiful hair. I wouldn't bye from anyone else as here the prices of the hair is a great price and the quality of the hair is no 1 .

9 października 2023
Opinia niezależna
Oceniono na 1 z 5

Appalling customer service

Appalling customer service. If you have the unfortunate task of sending anything back to Market Hair Extensions you will have a fight on your hands. They will avoid sending you a returns label or an address to return the product. In my case, I was sold Hair Extensions, NOT as described. This was for the value of £140. I am appauled with their unprofessional trading standards and lack of co-operation. I tried to send the extensions back the very same day I received them. The colour was completely different from advertised and the quality was disgraceful. Please be aware they will NOT make it possible for you to return your product. AVOID THIS COMPANY AT ALL COST. There are far better Hair extension companies you can buy from that are professional and give a professional custom care service expected.
The attached photo is the straw like dirty coloured blond hair I received. It was shown and described as Grey on the website NOT blond. Market Hair Extensions will no doubt reply to this review and advise me to get in touch to send the hair back. I have tried this for weeks with no joy. I am now getting legal advise.

4 sierpnia 2023
Opinia niezależna
Logo Markethairextension

Odpowiedź od Markethairextension

Dear L McNmara:
Sorry for any inconvenience we caused to you. Usually we have 2 kinds of grey to satifiy our customers' demonds. One is dark grey and the other is light grey. If you are not satisfied with the color, our exchange or refund is guaranteed. Please email us. customerservice@markethairextension.com We will help you solve your problems.
Thank you

Oceniono na 1 z 5

Realized why I hated the first order I…

Realized why I hated the first order I had years ago. Made a mistake buying again!! One week and I had to remove them. Don't believe the "reviews". There's no where to leave actual feedback, so they clearly filter. 🙄 do not buy.

* hair is not good quality, one wash and they frizz and dry up. No matter what salon quality shampoo and conditioner you use it will not help.
* tapes are super thick and uncomfortable. No bend.
* color is way off from photos on website, despite possible differences via devices. It's way off.
* length is not as described. I ordered 22" and got 18".
* hair is not 100% human/Remy. Lots of strings and plastic strands.
*sheds like crazy

Save yourself the hassle. Better off buying cheap hair off Amazon tbh

15 września 2023
Opinia niezależna
Logo Markethairextension

Odpowiedź od Markethairextension

Dear Customer:
Very sorry for any inconvenience we caused to you. Our hair is 100% human hair, you can have a test by yourself. We serve many happy customers all around the world and have a good reputation. If you are not satisfied with our products, please email us with the photos of the hair extensions you received and your order number. customerservice@markethairextension.com We will help you solve your problems.
Thank you

Oceniono na 5 z 5

Love the extensions

Love the extensions - I am a repeat customer - seamless service - from ordering to delivery - arrives super quick and in great condition, and love the hair - feel like a rockstar

20 września 2023
Opinia niezależna

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