Maplin Recenzje 

1264
Wynik TrustScore: 4 na 5

4,1

Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

The cable was competitively priced, works as specified, and was delivered through my letterbox (no signing, not left with a neighbour or thrown behind a bush)) in about four days. There used to be a l... Zobacz więcej

Oceniono na 1 z 5

Didn't accept that a cable was faulty when it did not work for the described purpose, and refused to refund postage. Claimed that they'd tested it and didn't find anything wrong with it. The cable is... Zobacz więcej

Oceniono na 5 z 5

I found the Maplin customer service team to be excellent. The cable I’d been using just stopped working for no apparent reason, Kate sent out a prepaid label straight away, I returned the cable. I... Zobacz więcej

Oceniono na 5 z 5

My son is camping for the weekend the site has no electric so I ordered a torch radio and charger device this is ideal no more batteries running out also his mobile phone to keep in touch with u... Zobacz więcej

Informacje dotyczące firmy

  1. Sklep RTV

Napisane przez firmę

Maplin Electronics LTD (June 1976 - June 2018) - Provided us with a legacy that we are truly proud to benefit from. Whilst the reviews before this period do not represent us as a company, we shall certainly make note so that we may learn and deliver the best customer service that is humanly possible. Maplin Online (January 2019 - Present) At Maplin we believe passionately in a world where connecting people with brilliant technology enriches lives. We exist to bring those ideas to you, even if you’re not an expert. From voice-controlled light bulbs, to Esports and Raspberry Pi, we’ve got you covered. We are always testing and relentlessly improving to get that bit better every day. from free delivery, to listening to your product feedback and best deals! Visit www.maplin.co.uk today!


Dane kontaktowe

4,1

Dobra

Wynik TrustScore: 4 na 5

1 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Nie odpowiedziano na negatywne recenzje

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,1

Wszystkie recenzje

(1264)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 37

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Batteries

Item as described. Fast delivery. Was kept informed of every delivery stage. I have always bought this product from Maplin.

5 grudnia 2023
Opinia niezależna
Oceniono na 5 z 5

Excellent issue resolution

Had an issue with one of the products not working properly and I was deeply impressed at how effectively the problem was resolved with the same member of staff communicating throughout via email. So impressed. Would definitely buy from Maplin again.

20 października 2023
Opinia niezależna
Oceniono na 4 z 5

Great customer service

My first product that came was unfortunately faulty, but they sorted this very quickly and sent a replacement which works perfectly. Steve from the properav care team was brilliant

1 listopada 2023
Opinia niezależna
Oceniono na 1 z 5

Bought a tv bracket

Bought a tv bracket, unfortunately it wasn’t quite right…that wasn’t the problem. The return process was very painful….several emails back and forth contradicting information re return process….eventually 6 emails later I had to send photos of the bracket …very bizarre! And then 2 emails later received a return label!
Sadly won’t be using the website to purchase again !

5 października 2023
Opinia niezależna
Oceniono na 5 z 5

Very easy to use website

Very easy to use website. User friendly ordering service, I ordered some DJ lighting and was pleasantly surprised when my product arrived quicker than estimated, which was a pleasant surprise. About to order another now. #MA9462

6 października 2023
Opinia niezależna
Oceniono na 1 z 5

BUYER BEWARE!!

BUYER BEWARE!!! I recently bought a sit/stand laptop stand, but when it arrived the measurements weren’t right for the space. I had only taken one part out of the box, so I carefully repacked this and it was good as new.

Then I looked into the returns process. Unlike most online retailers this is a manual process. I emailed to request a return and the first piece of bad news was the huge deduction of around £20! Very unusual, but I guess that’s on me for not reading the small print.

Next up is a back and forth of emails asking for photos of the item, the box etc. This for something worth less than £100!

Finally a courier was booked, but when he turned up he said he wasn’t there to pick up furniture. We ended up giving him another parcel as a result and Maplin did nothing to track this down, so we are £50 out of pocket thanks to their choice of clueless courier (again partially our error, but Maplin took no interest in helping find the lost parcel).

Finally a week after it was eventually collected, still no refund.

I buy a lot online and I’ve never known such a painful or costly returns process. Needless to say I will not be buying from them again.

25 sierpnia 2023
Opinia niezależna
Logo Maplin

Odpowiedź od Maplin

Hi Ursula,

Thanks for your review, I'm sorry that this has left you so frustrated, and I appreciate that our returns process may not be as slick as the likes of Amazon, this is something we have taken on board and are looking into steps that could resolve this, but our returns policy can be found on our help centre, along with the link to request a return, eliminating the need to email us initially and offering a more streamlined process than was used in this case.

I'm also sorry for any confusionbut to confirm, the parcel that was incorrectly handed to the courier was never lost, it arrived with us as intended, and has already been sent back to you, just as we'd said would happen previously.

Finally, I would like to apologise for any poor communication on our part, the refund is only processed once the item is returned back to us and has been assessed, and as the item hadn't arrived back with us at the time of your review, we were not able to refund it yet. This is all stated in our returns policy.
There also seems to be a breakdown in communication regarding the return deductions, as you should be receiving a full refund minus the delivery fee and return shipping cost, which should total significantly less than a £20 deduction.

I hope this explanation helps, and if you require any more help with your order, please don't hesitate to follow up on our email chain.

Thanks
James

Oceniono na 5 z 5

What I wanted when I wanted it.

The item was something I couldn't find anywhere else, delivered within the promised time frame. Great to see that you still have the web service still running after my local store closed.

3 sierpnia 2023
Opinia niezależna

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