Maine Lobster Now® Recenzje 

Customer service is not exists I found human hair in my clam chowder no respond

I am so disappointed, the first order was broken king crab of which i did not order, so they did replace it with my order which was whole legs and not broken pieces. Needless to say, the quality is not good at all. They were old and no sweetness at all.I have spent almost $400 with NOW, I just all it NOW, because the only thing that resembles “Maine Lobster” is the prices. Its a knock off, thats for sure! Im so disappointed.

I had ordered 2 - 1 1/2 lb lobsters for his birthday from this Seller and received barely 2 1 lb lobsters. My Aunt had also ordered the same to be delivered to me and the ones that she sent were definitely between 1 1/2 - 2 lb lobsters. I contacted the company the next day and was told that there was nothing that they could do as I needed to contact them as soon as I received the product! Both shipments came on the same day but at very different times. The 1 1/2 lb lobsters were very lively but the less than 1 1/2 lbs were not moving as much. The company refused to assist me without pictures and without a kitchen scale showing how much each one weighed! Needless to say, I will never do business with them again and neither will my Aunt as she is very upset how they treated me since she had been a very good customer of theirs for over 5 years! You're taking a big risk using this company!! They refuse to help me without the pictures - does everyone have a kitchen scale these days???? What a ridiculous requirement - I have eaten lobster all my life and can tell what a 1 or 1 1/2 lb lobster is...don't think they do though!!!!

I bought 200 dollars in 3 lobsters on Monday 3rd of May to be delivered on saturday 8th for mothers day celebration. I contacted the seller on thursday 6th to make sure everything was going oK, and they answered th e delivery was organized for the 8th. Order did not arrive yesterday 8th, so I have to do new plans now and give excuses to mother and grandmother that had great expectations. Good prices and nice web sites that dont deliver!!.

I am from the Cape Cod area now living in Dallas Texas. I love Main Lobster Now! Excellent product and excellent service. When that box comes I feel like I'm back on the Cape. Thank you MLN!

My best friend spent well over $200 to send me what appeared could be a lovely meal to celebrate a monumental birthday during the pandemic...What I received was anything but that; a box which was probably damaged by FedEx but the contents was nothing near the way it is advertised online. No dry ice and it was left outside in the middle of the Florida Sun, Nothing to indicate perishable either to the delivery driver! Lobsters were dead & the steak spoiled. Wooppie pies were never even sealed in their plastic! Customer service Gave me a $25 credit what am I supposed to do with that?! Appreciate my friends kind gesture but feel so bad at the money wasted! Imagine how many people send these as gifts only to never know because the recipient feels bad telling the sender!!! Save your money!

We ordered 12 pounds of steamer clams mid March. First of all we only actually received 10.5 pounds. Of that there was another pound that was smashed and not safe to cook. The clams themselves were old, not fresh all. So we were shortchanged 2 and a half pounds for really old flaccid clams.
I called, asked for a partial credit of $114.48 and the person said he would issue a credit.
But he did not.
This company os a loser. Overpriced, cheated on weight and of poor quality. AND they do not honer their promise to remedy the problem with a partial credit.
Stay away.

I ordered TEN 8-10 oz lobster tails. Some were really small, some were large. One bag was open and you could see freezer burn on the lobster tail. I sent pictures of everything to the company and kept getting emails back that you could tell were "canned" because they didn't answer my questions and they thought I received dead lobsters. They said I would need pictures of the tails on a scale to prove all of this. I don't have a kitchen scale and these were ordered for a special occasion and were eaten after I took pictures of them in the bags. We have since eaten them and can't weigh them to prove ourselves. Two different customer service people responded and neither seemed to care that I got ripped off. The tails weren't very good either.

My sister surprised me on my birthday with 5 large, perfect live lobsters. They were delivered during a raging snowstorm (Denver) in pristine condition. We truly enjoyed every bite. The lobsters were chock full of sweet meat. Can’t beat a Maine lobster. I will be ordering again. No hesitations.

These lobster tails are disgusting!
Ordered 6/7oz and 8/10 oz.
They had no flavour and no sweetness at all.
My company friends told me to just make hot dogs.
They didn't eat any of this fish.
Local Safeway and Sams club have much tastier lobster that tastes like lobster. Sweet and tender!
Much lower price and very good lobs.
This place sucks you in and delivers horrible tails.
I won't spend another penny with this company.
Their "lobster meat" is equally horrible.

BUYER BEWARE. On 2/12 we ordered 8, 3LB LIVE lobsters to be delivered on Valentines Day totaling over $500. The order arrived late. All the lobsters were 2 pounds and 4 arrived dead. Because of this, we had to cancel our dinner plans with clients. Upon contacting the company, the customer service was lackluster. We were transferred to a supervisor (Randal). He refused to refund our order, instead, would give us the credit amount for the "difference in weight". He also said that "our lobsters are not guaranteed to arrive Alive". We were shocked when he said this being that this company thrives on marketing their lobsters "LIVE"! We ended up speaking to a "Mitch" from marketing that apologized and credited our account. He made us feel better and said this wouldn't happen again.

On 3/5 we decided to give the company another chance and order 4LB of "SUPER colossal crab" totaling over $300. To our dismay, our order once again arrived wrong! We received 3 crab legs totaling 2 pounds. We had to once again cancel our dinner plans due to the shortage. On Monday we called into the call center and spoke to (Ethan). He couldn't help us, instead, said that he would have a manager "Christine" call us back and HUNG UP on us.

Christine called us back, apologized and said there was challenges at there warehouse regarding "quality control". She asked that I send pictures and videos showing the underweight product. She also said that because they handled our situation with a full refund the last order, they wouldn't be able to do much for us this time around. She offered to "refund us the difference in weight". What?!

At this time, we are two seafood lovers born and raised in New England super frustrated, embarrassed, upset and over all disappointed in this company. The lack of quality control, Brand Experience and Customer service is certainly something to keep in mind when dealing with MAINE LOBSTER NOW. This company has fallen short on many levels.

We ordered for the first time from Maine Lobster Now a couple of weeks ago. We received our two lobster tails overnight as expected.

We opened the box with excitement. We noticed there was a difference in the size of the two lobster tails that we ordered. We had ordered two of the same size range. One of the lobster tails appeared to be undersized for what we paid for. We then weighed the two lobster tail with my wife's baking scale. The scale proved correct that the tail was undersized.

We took pictures and E-Mailed the company then called to discuss in person. We were on hold for quite some time but eventually someone answered. He was very understanding and corrected the problem by sending a replacement package that we received overnight.

The lobster was fabulous!! We will order again especially with the excellent customer service that we received.

Food arrived overnight. So it spoiled. No one has picked up phone or answered emails so I can try to receive a refund since food was late and not consumable. Or on time for event date

Ordered lobster for Valentines dinner. Shipped Friday, 12 Feb with delivery scheduled for Saturday, 13 Feb. Did not arrive. Expected delivery on 14 Feb. Did not arrive. Now it is Monday, 15 Feb and the order just arrived approximately at 2:4 5 p.m. and the lid was not secured on the box and everything inside is thawed. We are hesitant to eat any of the products since we do not know how long it has been without proper cooling and has been in transit for 4 days. Not a good experience for our first purchase from Maine Lobster Now!

Half the time some of my lobsters arrive dead and you are only reimbursed for the lobster not the Ins or packaging so you end paying almost 40 dollars per lobster. Plus it really screws up your special occasion UPDATE--leaky freezer bags probably killed the lobster. Lobster Now and myself did reach a monetary agreement. I will give them another try.

Sent four 2-2 1/2 pound lobsters, steamed clams and lobster bisque to brother in MN. I have been sending him lobsters every year from another company and this year I chose Maine lobster now so it would be there for New Years eve.

My brother stated that he received the best lobsters he had in years and that they were definitely fresh Maine lobsters as they had the blue tape. He was impressed, which is rare for him. I am glad that I chose this company.

BUYER BEWARE! One of the 3 lobsters ordered for our annual Christmas Eve dinner was absolutely dead on arrival. Had ordered in advance for priority overnight delivery 12/22 (in case there were any problems). Had paid for extra insurance as well as a holiday fee. Called "customer service" as soon as received. CS told me to email photo of dead lobster on its back - which was no problem, & I requested a replacement lobster for delivery 12/24. Received an em the next am ignoring my request - saying they would give only a credit to their store or my credit card. When I called CS again, they told me they had no more "order slots" to replace the dead lobster. So MLN wants the buyer to put up protection $ - but has no contingency for timely replacement. While they say shipping can be a cause for lobsters dying - anyone who has worked with lobsters before knows that if a lobster is DOA less than 24 hours after shipping, it was shipped that way or very close to it (and they can tell when they box them). Very poor business practice!

I had a dinner for two shipped to my parents who live across the country. I called their service line to ask a few questions. Being so close to the holiday, the wait was very long but they were very professional, friendly, and helpful.

My parents were absolutely thrilled! Everything arrived as hoped, food quality was great. and we got a lovely photo of my 80+ year old parents wearing lobster bibs and huge smiles. What a great gift idea, especially during this time.

I see some negative reviews about the lobsters not making it alive. Unfortunately, once it's in FedEx's hands, they can't control the delivery time. I paid a little extra for the insurance just in case. Worth it!

Edit, customer service reached out to me and is making it right. Updated 1 star to 4 star for this since they are making this mistake right. Didn’t receive the fresh lobster meat I ordered! Now have to replan dinner and eat a fresh lobster in front of my wife because her lobster meat for her rolls didn’t come in. Best they can do is reship the meat I ordered 3 days later in which the lobster would surely be dead. Spent 30 mins on the phone and best resolution they could provide me was re shipping the meat. No coupon for next order, no I’m sorry inconvenience item, nothing. They offered to give me a gift card to cover the meat which would have put me in the hole over $20 due to shipping and packaging. So instead of losing money and the order being late, the best solution was to reorder 3 days later and have to eat my lobster now and cook her something. Then do the reverse in 3 days. Terrible customer service. I get it, mistakes are made with packaging. However the fact that you are “not making it right” by only providing me what I already purchased 3 days after I was suppose to get them will make me order somewhere else from now on. Seems like per other reviews I’m not alone. Buyer beware!!

I've ordered 3 times from this company. The first time everything arrived on time and as ordered. The second time, the pound of butter was left out of the order. This final time, the lobster was left out. Based on my experience, if you order from this company you have a one in three chance of getting what you ordered. Customer service offered to refund my money for the lobster but refused to ship out the lobster that they forgot unless I bought another $70 worth of product. I'll go back to my regular lobster company in Portsmouth NH.