Mailboxixchange Recenzje 

125
Wynik TrustScore: 4 na 5

4,0

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Needed a new mailbox ASAP, but didn't want some boring mailbox that everyone else has. Found a replacement mailbox here, and it looks way better than anyone else's in my neighborhood! It was deliver... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

Ordered and received a mailbox early Sept. Found we needed the post, ordered and have a confirming email that it shipped on 9/25 and my credit card was charged. Never received. Today called their 800... Zobacz więcej

Oceniono na 5 z 5

My mailbox showed up quickly and is VERY nice. Substantial construction, beautiful even finish. Very heavy duty and it was NOT the most expensive one on the site. LOVE it. Arrived as described... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I spent several day trying to decide what mailbox I wanted for the new column we are building and trying to match mailboxex and address plates seemd sifficult with just online pictures. I finally deco... Zobacz więcej

Reakcja na opinię


Dane kontaktowe

4,0

Dobra

Wynik TrustScore: 4 na 5

125 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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4,0

Wszystkie recenzje

(125)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 0

Napisz recenzję
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Oceniono na 5 z 5

great price, great quality

The order process was simple and easy to navigate. I do recommend reading through the entire product description as one area stated the mailbox was in-stock and a separate area stated an expected back-order ship date. Other than that small area of confusion, it was a simple process. We received a great quality mailbox in the time frame expected - at a great price. Very easy transaction.

7 lutego 2012
Opinia niezależna
Logo Mailboxixchange

Odpowiedź od Mailboxixchange

Thank you for your purchase and review.

Oceniono na 5 z 5

Excellent!

My order was shipped and received promptly. The mailbox I ordered looked exactly like the picture and the quality was great.

I would use these guys again!

31 stycznia 2012
Opinia niezależna
Logo Mailboxixchange

Odpowiedź od Mailboxixchange

Thank you for your purchase and review.

Oceniono na 5 z 5

Antique Bronze mailbox

The mailbox came in no time flat and I am very impressed with the look of it. Really well built. It matches the rest of my decor outside. I would not hesitate to deal with your company again. Good product, good company. Thanks for not selling me junk!!

31 stycznia 2012
Opinia niezależna
Logo Mailboxixchange

Odpowiedź od Mailboxixchange

Thank you for your purchase and review.

Oceniono na 4 z 5

4.5 Stars

The mailbox and post was received as a Christmas gift.
It was very easy and quick to install. The longest segment of the installation was waiting for the concrete to cure for the post.
Just wish the hardware to mount the mailbox was included.

30 stycznia 2012
Opinia niezależna
Logo Mailboxixchange

Odpowiedź od Mailboxixchange

Thank you for your purchase and review.

Oceniono na 3 z 5

3.5 stars

I can not rate this company yet I ordered 2 cluster boxes said in-stock 1-2 days shipping that was January 20,2012 they told me it would be 3-5 weeks before shipping. If it is 1-2 days shipping it needs to ship 1-2 days. The lady that took the order was very nice and patient with me while walking me thru the order. I will rate the company after I receive the boxes. Cant wait for them neither can the postman. Thanks Bob #86735

30 stycznia 2012
Opinia niezależna
Logo Mailboxixchange

Odpowiedź od Mailboxixchange

Hi Bobby,
Thank you for your purchase and review. We understand the urgency of your order and also the time involved in engraving. The 4C unit does carry a 3-5 week lead time because of the custom nature and this is listed on our site under the 'details' section, which I have listed below:

http://www.mailboxixchange.com/store41/product.php?productid=9155&cat=0&page=1

We appreciate your patience while we manufacture and ship your order.
Have a great day!
Customer Service | Mailboxixchange

Oceniono na 4 z 5

Discrepancy in instructions sent

I didn't give the company an excellent rating because the anchor bolts sent with the order did not match the instructions, which described the installation to a depth of 5/8 inch. The bolts sent was not anything like that. Otherwise the order shipping timing was very satisfactory.

28 stycznia 2012
Opinia niezależna
Logo Mailboxixchange

Odpowiedź od Mailboxixchange

Fred,
Thank you for your purchase and review. Would you please provide your order# so we can investigate this further? If there is a problem with the hardware and installation being sent we definitely want that corrected.
Thank you again.
Customer Service | Mailboxixchange

info@mailboxixchange.com

Oceniono na 5 z 5

Everything as expected

I placed my order online. I received emails promptly saying the order was processed and then that it was shipped. I was given a tracking number and an estimated date of arrival. My mailbox was was delivered on the date they said it would be delivered. Love the mailbox and so does my mailman!

27 stycznia 2012
Opinia niezależna
Logo Mailboxixchange

Odpowiedź od Mailboxixchange

Thank you for your business and review. Have a great day.

Oceniono na 2 z 5

Ordered 7 days ago...item has not shipped.

I placed an order for an in-stock item. Website states item ships 1-2 business days. It is a week later and I had to call to inquire. Sales rep did not have tracking information (because item has not shipped) and had to email me back the next day with shipping information because items are shipping from a third party. I am told it will ship today. I cannot yet rate product.

25 stycznia 2012
Opinia niezależna
Logo Mailboxixchange

Odpowiedź od Mailboxixchange

Nanette,
This order never should have taken this long to ship and I am going to personally contact the warehouse on the lead time. We apologize that you had to wait over a week for your order and I am going to extend a 15% discount due to the inconvenience. I have emailed you your tracking # as the item shipped out via Fedex yesterday, Jan-25.
Please let me know if I can assist further.
Thank you.

Oceniono na 1 z 5

Can't effectively rate company, haven't received the product.

I can only rate what has transpired to date. I ordered my mailbox one week ago and was offered free shipping. No other shipping option was available. If one had been available I would have paid for express shipping. With that said I have received an order confirmation and nothing else. No updates, no shipping notification. The mailbox I ordered was listed as being in stock so there should be no delay. The 18th of January is the end of the 5-7 business day delivery promise and I gave the benefit of the doubt for the MLK holiday. I am hoping to receive the product by this date. But my complaint to this point is a lack of communication, especially when you are paying over 200 dollars for their product.

17 stycznia 2012
Opinia niezależna
Logo Mailboxixchange

Odpowiedź od Mailboxixchange

Franklin,
Thank you for your order and patience. We do see that you placed your order on 1.8.12, which was a Sunday. Your order shipped on 1.10.12, which was Tuesday and we supplied your tracking # to you on 1.11.12. I see you called to check status today and we informed the item was out for delivery. Please do let us know how we could improve our services based on the information above. We thank you for your purchase and value your business.

Oceniono na 2 z 5

POOR communication

Ordered and payed for 12 unit CBU on December 21st and didn't get a confirmation email, a shipping tracking number, or any other correspondence till I called them on January 4th. Then I was told they didn't have any information about the status of my order. I was assured they would call the distributor or warehouse and send me an email with info later that same day or the very next at the latest. After not hearing anything I called again the 6th were they still didn't have any info but did find out soon after and called sent a conformation email. Product was delivered the next day and the CBU is very good and works perfectly.

16 stycznia 2012
Opinia niezależna
Logo Mailboxixchange

Odpowiedź od Mailboxixchange

Hi Brian,
We apologize for the delay in your order as it was placed during the holidays, which does add additional time. As for the lack in communication, we did look into your order and could not find where a call had been made to our staff. We do apologize for the inconvenience your experienced and thank you for your business.
Please do let us know if we can assist you further.
Thank you.

Oceniono na 5 z 5

Bought 2 mailboxes

Easy to work with. I bought a mailbox and found it to be one my wife didn't want. They allowed me to return it but I decided not to and gave it to a friend that needed a great gift (she loved it). Will use them again if I need another mailbox.

13 stycznia 2012
Opinia niezależna
Logo Mailboxixchange

Odpowiedź od Mailboxixchange

Thank you for your business and review. Have a great day.

Oceniono na 1 z 5

COMPLETELY DISAPPOINTED!!!

I placed my order on December 11 & still have not received my mailbox. It is January 2nd. I have received absolutely zero communication as to the status of my order. Very disappointed & will not order again.

3 stycznia 2012
Opinia niezależna
Logo Mailboxixchange

Odpowiedź od Mailboxixchange

Julie,
Thank you for your purchase and for your patience due to the item being on backorder.
Our website clearly lists the availability of our items and this item has a notation of "Accepting Backorders Only - Approx. Ship Date January 6, 2012". We apologize that this was overlooked but you can review the backorder notation under the 'details' section of our site, just above 'Today's sale price'. I've listed a link below for easy reference.

http://www.mailboxixchange.com/store41/product.php?productid=6531&cat=0&page=1

We ask that you consider revising your review based on the information we have provided and re-rate your experience once you have received the item. Please do let us know if we can assist you further.
Thank you.

Oceniono na 5 z 5

Excellent service

I ordered this mailbox by phone as was very impressed by the knowledge and helpfulness of the representative. The box is exactly what I wanted and I couldn't be happier.

2 stycznia 2012
Opinia niezależna
Logo Mailboxixchange

Odpowiedź od Mailboxixchange

Thank you for your business. Have a great New Year!

Oceniono na 5 z 5

AWESOME SERVICE

I ordered a mailbox a week before Christmas and it got here 3 business days later. These guys are quick at filling orders! Great job, guys!!!!

25 grudnia 2011
Opinia niezależna
Logo Mailboxixchange

Odpowiedź od Mailboxixchange

Thank you for your business. Have a great holiday!

Oceniono na 5 z 5

Excellent

I ordered a very fragile, somewhat large item 10 days before Christmas. It came to me extremely well packed, in one piece, and in plenty of time for the holidays. Thank you!

23 grudnia 2011
Opinia niezależna
Logo Mailboxixchange

Odpowiedź od Mailboxixchange

Thank you for your business. Have a great holiday!

Oceniono na 5 z 5

Amazing!

I ordered my gift from canada going to Florida, ordered on Dec.16th and it was delivered before xmas. Iwas very happy, and would definately order again in the future.
Thanks greatly.

23 grudnia 2011
Opinia niezależna
Logo Mailboxixchange

Odpowiedź od Mailboxixchange

Thank you for your business. Have a great holiday!

Oceniono na 5 z 5

Beautiful!

Ordered & received in just over a week. This is December so I was thrilled! Did have to get different screws as quality of screws was poor. But the mailbox is great!

23 grudnia 2011
Opinia niezależna
Logo Mailboxixchange

Odpowiedź od Mailboxixchange

Thank you for your business. Have a great holiday!

Oceniono na 5 z 5

Excellent Christmas Service

Ordered a mailbox last week for my daughter and her husband's new house. They actually were able to get it to me in plenty of time during the busiest time of the year!!! Recommend all give them a visit.

21 grudnia 2011
Opinia niezależna
Logo Mailboxixchange

Odpowiedź od Mailboxixchange

Thank you for your business. Have a great holiday!

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