Mailboxixchange Recenzje 

125
Wynik TrustScore: 4 na 5

4,0

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Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Needed a new mailbox ASAP, but didn't want some boring mailbox that everyone else has. Found a replacement mailbox here, and it looks way better than anyone else's in my neighborhood! It was deliver... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

Ordered and received a mailbox early Sept. Found we needed the post, ordered and have a confirming email that it shipped on 9/25 and my credit card was charged. Never received. Today called their 800... Zobacz więcej

Oceniono na 5 z 5

My mailbox showed up quickly and is VERY nice. Substantial construction, beautiful even finish. Very heavy duty and it was NOT the most expensive one on the site. LOVE it. Arrived as described... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I spent several day trying to decide what mailbox I wanted for the new column we are building and trying to match mailboxex and address plates seemd sifficult with just online pictures. I finally deco... Zobacz więcej

Reakcja na opinię


Dane kontaktowe

4,0

Dobra

Wynik TrustScore: 4 na 5

125 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,0

Wszystkie recenzje

(125)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 0

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 3 z 5

Still haven't received my order.

I really can't say much about this company. Except I ordered my mailbox over a week ago and thought I would have it by now.

17 września 2012
Opinia niezależna
Logo Mailboxixchange

Odpowiedź od Mailboxixchange

Diane,
Thank you for your mailbox purchase. This item takes approx. 2-3 weeks to manufacture and then approx. 1-2 days for transit. We are still processing your order and will promptly email you a UPS tracking# when the item leaves our Michigan facility.
Have a great week and please consider revising your review upon receipt.
Thank you again!

Oceniono na 4 z 5

I was satisfied but ............

I was very happy with the service and the product that I ordered. One minor glitch. The nuts that were sent to attach the mailbox to the cross member were not correct. What was sent was cap nuts which didn't allow me to tighten the unit completely. I had to go out and find the correct nuts in order to attach the mailbox. Also I did not receive the end caps to cover the nuts. Minor issue but annoying. However; I would still recommend you to a friend.

16 września 2012
Opinia niezależna
Logo Mailboxixchange

Odpowiedź od Mailboxixchange

Thank you for your purchase and review. Have a great day!

Oceniono na 3 z 5

lack of communication

I e-mailed on 9/14 to find out the status of my order and have yet to received a reply. Order #98826

16 września 2012
Opinia niezależna
Logo Mailboxixchange

Odpowiedź od Mailboxixchange

Steven,
Thank you for your purchase. Your order is scheduled to ship on 9-24-2012. Due to the color chosen, this does add to the lead time. We will email the tracking once it is available.
Have a great day!

Oceniono na 2 z 5

Customer service is lagging in response to return inquiry

It would be nice for a person to follow up on e-mails. After all a job of customer service is to take care of customers.

15 września 2012
Opinia niezależna
Logo Mailboxixchange

Odpowiedź od Mailboxixchange

Alan,
Thank you for contacting our staff regarding the status of your return/credit. We do see that a contact was made on Friday at 10pm. Because this request was "after hours" we were not able to begin assisting until this morning when we opened. A customer service associate is assisting and does understand the priority. You should receive a response in 24 hours or less.
Thank you.

Oceniono na 5 z 5

Easy ordering & quick delivery

This was the 2nd order I've placed through Mailboxixchange, both were good experiences. Products arrived quickly and as described.

15 września 2012
Opinia niezależna
Logo Mailboxixchange

Odpowiedź od Mailboxixchange

Thank you for your purchase and review. Have a great day!

Oceniono na 2 z 5

Lousy delivery

I ordered the mail box on 2nd Sept by sending a personal check as of today 15 Sept I have not received my mail box although the ground transportation as advertize is only 5 days.

15 września 2012
Opinia niezależna
Logo Mailboxixchange

Odpowiedź od Mailboxixchange

Thank you for your purchase. We received payment for your order on 9/7/20012, and the order was processed the next business day, Monday 9/10/2012. These typically take 5-7 business days for processing and 1-5 business days for transit. Sometimes with the personalization it will take a few extra days. Your order is scheduled to ship from our warehouse in Alabama by the end of this week. We will email the tracking once it is available.
Have a great day!

Oceniono na 4 z 5

arrived in great time.

Order arrived in a very short time and product was just what I ordered.

14 września 2012
Opinia niezależna
Logo Mailboxixchange

Odpowiedź od Mailboxixchange

Thank you for your purchase and review. Have a great day!

Oceniono na 5 z 5

So beautiful, love it.

I wish it had come with a system to attach it to our post but I do realize there are many different post sizes, types etc.

14 września 2012
Opinia niezależna
Logo Mailboxixchange

Odpowiedź od Mailboxixchange

Thank you for your purchase and review. Have a great day!

Oceniono na 1 z 5

I was expecting a lot more from a $350 mailbox!

Maybe I'm wrong but this mailbox does not look or feel like it is worth $350. The main thing that is wrong with it is the lock. The keys were stuck in the lock when it arrived. I couldn't get them out. When My husband got home he was able to remove them but there is a really loud clunking sound when you turn the key to lock or unlock and I can't even turn it. The way it works is that there is a slot where this metal hook goes in. Everything about it looks so cheap! I can't believe someone didn't test this to see if the lock worked before it was sent out!!!

13 września 2012
Opinia niezależna
Logo Mailboxixchange

Odpowiedź od Mailboxixchange

Joy,
Thank you for your purchase and review. Although, we have no intentions of sending faulty product this situation can occur in the normal process of manufacturing. We are going to have the manager of customer service contact you regarding the issue to work towards a sensible resolution.
Thank you for your patience.

Oceniono na 2 z 5

Don't use

Mailbox was shipped with a manufacturing defect. I contacted the service representative who asked that I e-mail photos of the problem. I did this immediately and was promised a response in 24 hours. Seven days later and three e-mails from me I was told they would issue a tag to recall the product- still no response on when or how. I finally installed what was shipped since there was no timely resolution.

Mailboxixchange has poor customer service and I wouldn't use again.

12 września 2012
Opinia niezależna
Logo Mailboxixchange

Odpowiedź od Mailboxixchange

We are going to have an associate contact you regarding this situation, which is completely unacceptable. We apologize and want you to know that we have every intention of making this right with you. Thank you for your patience and purchase.

Oceniono na 5 z 5

High quality products and very good customer service.

High quality products and very good customer service. Customer service reps are very helpful and patience. I love my burgundy mailbox. I will and have recommend Mailboxixchange to family and friends.

12 września 2012
Opinia niezależna
Logo Mailboxixchange

Odpowiedź od Mailboxixchange

Thank you for your purchase and review. Have a great day!

Oceniono na 5 z 5

Exceeded my expectations

Mine was a difficult order and they worked with me to fill it. Thanks for the service and a great, great product

12 września 2012
Opinia niezależna
Logo Mailboxixchange

Odpowiedź od Mailboxixchange

Thank you for your purchase and review. Have a great day!

Oceniono na 5 z 5

Exceeded expectations

Representative that worked with us - placing order - went above and beyond - absolutely would recommend - product excellent -extremely satisfied -

11 września 2012
Opinia niezależna
Logo Mailboxixchange

Odpowiedź od Mailboxixchange

Thank you for your purchase and review. Have a great day!

Oceniono na 5 z 5

Very pleased.

I was very pleased with the selection, ease of ordering, and fast delivery. I am very happy with the product that I purchased and would definitely recommend and make future purchases from this company.

10 września 2012
Opinia niezależna
Logo Mailboxixchange

Odpowiedź od Mailboxixchange

Thank you for your purchase and review. Have a great day!

Oceniono na 5 z 5

Love my new mailbox.

Mailbox and house numbers are sturdy and beautiful to look at.

10 września 2012
Opinia niezależna
Logo Mailboxixchange

Odpowiedź od Mailboxixchange

Thank you for your purchase and review. Have a great day!

Oceniono na 1 z 5

Mailbox was fine but Mayne post is a piece of junk

Like I said Mayne post is junk. What you call a full kit is far from it. You have to modify the post and but your own bolts to attached mailbox. My post moved 3 or 4in in each direction and yes sold 4x4 wood post is straight and does not move. Very disappointed would never purchase anything from your company again. Mike

9 września 2012
Opinia niezależna
Logo Mailboxixchange

Odpowiedź od Mailboxixchange

Michael,
We appreciate your business and for taking the time to express your thoughts. Your return request is being handled promptly by our Customer Service staff and we apologize that you were not happy with the post. This is a vinyl product and does require installation over a 4x4 post. Additionally, this package is very popular and we have not yet experienced this complaint. If you are interested in swapping out the Mayne post for a Whitehall Products matching post, please let our staff know.
Thank you.

Oceniono na 5 z 5

Best customer service ever

Fine product, quick shipping, excellent customer service, quick, helpful responses to all queries that arose about the order.

9 września 2012
Opinia niezależna
Logo Mailboxixchange

Odpowiedź od Mailboxixchange

Thank you for your purchase and review. Have a great day!

Doświadczenie Trustpilot

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