LycaFly Recenzje 

Poor Customer Services

I was a Lycafly client for few years and recently I found that their staff is very rude and lack of communication skills.

I called them today to ask them what was happened to my unused ticket while I was stuck in Oman during the conflict. As the Airline (Qatar) informed me that deal with the travel Agent as It was not direct purchase from the Airline. The staff who answered my quary was so rude. I had to cut the line off.

Do they understand the What is customer service skills and communication skills means.

Hemant was very helpful and efficient in getting my fights booked and ensuring my tickets were flexible. Thank you!

I just booked a flight for my family with them, they popped up through Google Flight. At no point was I asked to add a Luggage. When I realised no baggage was included in the price, it was too late as it was only displayed on the confirmation screen. I called them straight away, quoted me an 1000£ , when I asked for a refund they told me it would be 100£ per person making it effectivelly impossible to cancel. They blame me the entire time, telling me this was my fault and should have read terms and conditions.

After 3 months I still have not received my refund for my cancelled flight. I have called multiple times to be told I will be called back once the operator has spoken to the refund team. I have also emailed multiple times with 0 response. My girlfriend is also experiencing the same issue.

Sandeep was extremely helpful, professional and polite. He helped me change my booking and reassured me throughout the phone call. He was patient with me as I asked many questions. A very experienced travel agent!

Very polite and helpful

Sarika from Customer Support was exceptionally competent, polite and knowledgeable. Only because of her interaction, I was able to take the right decision about my flight. Duo to the very positive experience with her, I would use like Lycafly again. The company should encourage more employees like her and reward her accordingly

Sanjeet Kumar Jaishwal, Thank you for your excellent service and support. You were very professional, patient, and helpful throughout the ticketing process. Your quick responses and attention to detail made everything smooth and stress-free. I truly appreciate your assistance and would highly recommend your service to others.
Excellent customer service!

we had very bad experience with Lycafly agent they are unprofessional not helpful at all if you have any issues with the ticket then see there agent true colour they become aggressive and greedy to take advantage of the situation and make money i bought tickets then i realise that spelling mistakes when i spoke to emirates airlines they said to change £60 when i called them they said i can help you buy a new ticket then in the end they said okay give us £185 to change i told them it’s £60 they became rude and said go and do it from them i said you’re the middle man we can’t do directly they said then i don’t care your losing your tickets we can charge as much we want no one can tell us what to charge unprofessional conversation

Having spent £3180 on a Qatar business class ticket, the flight was cancelled owing the Gulf conflict.
I called Lycafly immediately afterwards to claim a refund.
My daughter had tickets purchased through Expedia on the exact same flights, and received a full refund within 7 days.
Over 2 1/2 months later, despite promises, no refund has been given.
Lycafly clearly runs a policy of sitting on client funds for as long as they can get away with absent legal action.
For that reason I would never use this company again, and I would strongly recommend no one else does.
Apparently cheap fares are in no way compensated for by shoddy business practices in cases such as mine.
It is with dread that you have to contemplate going to the small claims court or via your credit card provider to reclaim monies that should be properly paid back without argument, prevarication, and maximum delay

The customer service agent was polite and clear. Sandeep Bhatia was very patient with me as my payment wouldn't go through. He did not rush me and explained everything with the process. I would use Lycafly again.

Great communication and ease of booking with Dharmindra - highly efficient and professional

Sandeep was really helpful in finding the right flight for me. Clear communication and great experience.

Dharmenda was amazing. gave clear instructions and gave a good deal

Dharmendra helped with sorting ticket out exceptional customer service

Good customer service.

Dharmendra sikarwar was very quick and straight to the point.

Great customer service and helpful to get best price at this turmoil time when everyone is counting pennies.Thanks

I have used Lycafly multiple times to book flight tickets and every time I have had a great experience. The agents are really helpful and provide you with options.
Thanks Kim for helping me get the right flight for my next trip.

​I am extremely disappointed with the service provided by Lycafly. We had flights booked to Dubai for March, which were understandably cancelled due to the conflict in the region.

While the cancellation was out of their control, their handling of my refund has been completely unacceptable.

​I followed up regarding my refund in April and was explicitly told in writing that the funds would be returned to my account within 7 working days. We are now well past that timeframe, and despite my attempts to contact them, I have still not received my money.

​It feels like they are intentionally delaying the process and providing false timelines to get customers off the phone.

​Pros: None.

Cons: Poor communication, broken promises, and withholding refunds.

​Advice to others: Think twice before booking with this agency. It’s easy to take your money, but nearly impossible to get it back when things go wrong.