I have had really great experiences with LP. The girls are so knowledgeable of the product and the prices are great compared to the general market. It's one of my favorite places to shop vintage des... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I have bought alot of beautiful pieces from LP and enjoy watching and participating in the shows and being part of the community. As as well as getting access to beautiful pieces there is always a ge... Zobacz więcej
Reakcja na opinię
I have bought many times from LP with mixed experiences. I’ve learned that my experience differs based on the host I buy from. Many prices seem inflated and often better prices can be achi... Zobacz więcej
Reakcja na opinię
Every purchase I've made has been exactly as described. The Hermes bags I've purchased are fantastic and priced well. For gems they have been so helpful in securing really well priced settings and t... Zobacz więcej
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Informacje dotyczące firmy
- Sklep z torebkami
- również w kategorii:
- Sklep jubilerski
- Sklep z dodatkami
- Sklep z torbami i walizkami
- Sklep z walizkami i torbami
- Sklep ze sztuczną biżuterią
Napisane przez firmę
We’re the world's first resale platform to evaluate, authenticate, sell and buy pre-loved luxury goods using the most advanced artificial intelligence technology. Each item is carefully authenticated and checked by our team of expert authenticators going through a triple quality control. Our aim and mission is to deliver our five-S rule. Safety, Security, Sustainability, Savings and Shopping.
Dane kontaktowe
28 Cavendish Square, W1G 0PW, London, Zjednoczone Królestwo
- 07379 281741
- customercare@luxurypromise.com
- www.luxurypromise.com
3,8
Dobra
2 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
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Every purchase I've made has been…
Every purchase I've made has been exactly as described. The Hermes bags I've purchased are fantastic and priced well. For gems they have been so helpful in securing really well priced settings and the results have been just stunning. They promote small business owners and give back where it truly has an impact. Simply put, I love this company and their employees!
25 lipca 2026
Odpowiedź od Luxury Promise
Thank you so much for your wonderful review.
We're delighted to hear that you've been happy with each of your purchases and that your Hermès bags and gemstone pieces have met your expectations. Knowing that you're pleased with the quality, value, and craftsmanship means a great deal to us.
We're also incredibly grateful for your kind words about our team and our commitment to supporting small businesses and giving back to meaningful causes. It's wonderful to know that these values resonate with you.
Thank you for your continued trust and support. We look forward to helping you find many more special pieces in the future.
Warmest wishes,
Luxury Promise Customer Care
Odpowiedź od Luxury Promise
Thank you so much for your lovely review.
We're delighted to hear that Sabrina made such a positive impression.
Thank you again for taking the time to leave a review. We truly appreciate your support and look forward to welcoming you back to Luxury Promise soon.
Warmest wishes,
Luxury Promise Customer Care
Support with hidden and visible disabilities
I am a new and enthusiastic customer, but I have disabilities, menopause and cognitive impairment that means it takes me longer to process payments, type claims, or navigate checkout links than other viewers. I do not have apply pay and I am not that techi as well. .
During recent shows, I explicitly stated my intent to purchase an item and the first to express this, but the item was taken by a greedy person who bagged it whilst I working and waiting like an idiot in the background with the administrator to send me the correct invoice for the correct item. They should put an hold on the item to stop this undertaking happening. This is totally unfair and the administrator should be monitoring the chat and listening to the host to ensure the right person gets their items and not allow others to do this dirty behaviour, unless they pass on the item.
The 2nd occasion deeply and still continues to upset and haunt me. I found my dream Birkin bag for £5k but was happening difficulties due to bank security in processing the payment but emailing the administrator and trying to resolve this issue without extra unnecessary pressure. This meant I was off line on my phone navigating through sites and pages resubmitting. At this stage my heart rate increased and I was sweating getting panicked not to lose this deal due to the fast pace of this model . Because I was off line and the host did not hear from me the bag was sold to someone else which I was unaware off as my payment did go through. I then went on line thanked the ladies allowing me to buy my dream Birkin and stating how happy I was. The host said because she didn’t hear from me it’s been sold to someone else and she would message me. I emailed the administrator for clarification and was sent shipping details from Erika. I slept well and happy for a few hours only to find my dream shattered as the bag went to the other person, even though I was communicating with the admin. They need to put a hold on the items to stop this unethical issues. If I said I am going to buy it we have a verbal agreement. then let me buy it. If you know we’re off line don’t keep communicating in the chat sent a what’s app message instead. if you have any disabilities you must be allowed extra time and support without getting stressed like I was. On reflection I was deeply embarrassed with the comments I left thanking the ladies for my purchase knowing now they all knew it was sold to someone else. They must be laughing at me.
I have heard the hosts say many times specifically to the administrators to take this item off for a particular person, so no one else can have it. Maybe because they spend more than I have so far….
Under the Equality Act, businesses have a duty to provide reasonable adjustments so disabled consumers are not disadvantaged. Running live sales with a "fastest finger first" model without safeguards directly excludes customers with disabilities. Furthermore your links do not always allow you to check out after entering payment details which causes confusion and further panic.
To ensure your shows remain ethical and accessible, please let me know what reasonable adjustments you will make for customers like me
Erika will have my details for order number 85450 & Wednesday 29th July @ 09:40 email
I love your curation and want to continue shopping with you, but the current environment feels deeply exclusionary. I look forward to hearing how you plan to make your live shows accessible for everyone.
On a positive note, the host did say she will find me another Birkin for which I am grateful and provides me with some confidence with LP.
27 lipca 2026
Opinia niezależna
Odpowiedź od Luxury Promise
Thank you for taking the time to share your experience with us. We genuinely appreciate your feedback and are very sorry to hear how upsetting these situations have been for you.
Firstly, we'd like to thank you for your kind words about our curation and for recognising our host's commitment to helping you find another Birkin. We truly value your support and are grateful that you've chosen to shop with Luxury Promise.
We're sorry to hear that you felt distressed during our live shows. We understand from your email that you experienced difficulties completing your purchase, and we appreciate you sharing how your disabilities and cognitive impairment can affect the speed at which you're able to process payments and navigate online checkouts.
Regarding the Birkin, our team did make every effort to assist you. As soon as your email was received, the correct invoice was issued, and during the live show both the host and our team repeatedly checked for updates and asked whether you were experiencing any difficulties. We also communicated with you via email while waiting for confirmation. After approximately 45 minutes without receiving confirmation that the checkout could be completed, and with other customers waiting to purchase the item, our team had to follow our live selling procedures and release the bag for sale. We completely understand how disappointing this outcome was, particularly after you believed the purchase had been successful.
We also appreciate your comments regarding accessibility and reasonable adjustments. Your feedback has been shared with our management and live sales teams as we continually review our processes and look for ways to improve the experience for all customers, including those who may require additional support during our live shows.
We recognise that live shopping can be fast-paced, and we're sorry that this experience left you feeling excluded and embarrassed. That was never our intention. We sincerely appreciate you bringing these concerns to our attention, as feedback like yours helps us identify areas where we can continue to improve.
Thank you again for taking the time to write to us. We genuinely hope we'll have the opportunity to restore your confidence, and as promised, our team will continue to keep an eye out for a Birkin that meets your wishes.
Kind regards,
Luxury Promise Customer Care
Amazing company
Amazing company! Great products at unbeatable prices! I mainly buy jewellery and a few bags. Every item has been exceptional apart from one that was collected for free and refunded in 2 days! Not many companies can do that! Let alone one of this size.
The founder Sabrina is just wonderful works what seems like 23 hours a day 7 days a week! She has built the best team with the best selection of bags, jewellery clothes and accessories i have ever seen.
I hope the company goes from strength to strength as I need my jewels at these prices and quality.
All of the team are available on whats app!
Honestly I've never know such great people, customer service and genuine passion!
Go team LP 👏 💙 💪 🙌 ❤️
11 czerwca 2026
Opinia niezależna
Odpowiedź od Luxury Promise
Thank you so much for your incredibly kind words and for taking the time to share your experience with us.
It truly means the world to our entire team to know that you've enjoyed so many of your purchases and that, on the rare occasion something wasn't quite right, we were able to put it right quickly for you. Providing exceptional products alongside genuine, personal customer service is at the heart of everything we do.
Your lovely comments about Sabrina and the team have been shared with everyone, and they genuinely made our day. We all work incredibly hard to bring the finest luxury pieces to our customers at the very best prices, so hearing that it's appreciated is the greatest reward.
Thank you for your continued trust, support, and enthusiasm. We feel incredibly fortunate to have customers like you as part of the Luxury Promise family, and we can't wait to help you find many more beautiful treasures in the future.
Warm regards,
The Luxury Promise Team
Unique and Just Brilliant
Luxury Promise… what a unique company. Truly different from other resellers. People all around the world have real access to things no one can ever get.
Their live shows gives its community beautiful diamonds and gems at prices that are just not accessible. They go the extra mile in fully bespoke setting and designs for you and your tastes.
They literally take you all around the world to give us bags you just don’t see in the market from Australia to Japan, Malaysia and Hong Kong and beyond.
It’s just not your standard ecommerce business. It’s a fully personal and tailored business that try to individualise its service towards you. Not to a general populous.
They have taken customers to the source of the products which just shows how transparent and honest they are.
Everyone is so helpful and available!
Big congratulations to the whole team. Just excellent work.
Continue in your good work.
11 maja 2026
Opinia niezależna
Odpowiedź od Luxury Promise
Thank you so much for taking the time to share such a thoughtful and generous review.
We’re truly delighted to hear that you’ve enjoyed your experience with Luxury Promise, from our live shows and curated pieces to our global sourcing and bespoke services. Your words really capture what we aim to deliver, and it means a great deal to the entire team to know this has resonated with you.
We’re so grateful for your continued support and for being part of the Luxury Promise community. We look forward to bringing you many more exceptional pieces and memorable moments in the future.
Warmest regards,
The Luxury Promise Team
Amazing Company
Great communication, great content and selection of items to purchase. Easy to navigate website for purchasing.
25 maja 2026
Odpowiedź od Luxury Promise
Thank you so much for your wonderful review and for taking the time to share your experience with us.
It means a great deal to the team to know that your experience has been a positive one.
Your kind words and support are sincerely appreciated, and we’re so grateful to have you as part of the Luxury Promise community.
We look forward to bringing you many more beautiful pieces and exceptional finds in the future.
Warmest regards,
The Luxury Promise Team
New and second hand bags
New and second hand bags, jewellery, gems and so much more. You can shop on the live shows from all over the world and they cover VAT and taxes. Always a happy customer.
25 maja 2026
Odpowiedź od Luxury Promise
Thank you so much for your wonderful review and continued support!
We're delighted to hear that you've enjoyed shopping with us and that our live shows, selection of luxury pieces, and worldwide service have made your experience a positive one. Knowing that you feel confident shopping with us from anywhere in the world means a great deal to our team.
Your loyalty and kind words are truly appreciated, and we're so grateful to have you as part of the Luxury Promise community.
We look forward to bringing you many more beautiful finds in the future!
Warm regards,
The Luxury Promise Team
Caring Honest Company
I buy constantly from LP.
They are a unique business that offer a variety of lifestyle and luxury products at affordable prices.
Love Love Love them
30 kwietnia 2026
Opinia niezależna
Odpowiedź od Luxury Promise
Thank you so much for your continued support and for sharing such a thoughtful review!
We’re truly grateful to have you as a loyal customer, and it means a lot to hear that you value the variety, affordability, and overall experience we aim to provide. Your kind words about our team and business really do make a difference.
We look forward to continuing to bring you pieces you love!
Warm regards,
The Luxury Promise Team
Odpowiedź od Luxury Promise
Thank you so much for your kind words and for taking the time to share your experience with us!
We’re delighted to hear that you received excellent customer service; your feedback truly means a lot to our team. We’re always striving to provide the best possible experience, and it’s wonderful to know we’re on the right track.
We look forward to serving you again soon!
Warm regards,
The Luxury Promise Team
Total rip off
I have spent so much of my hard earned money buying LP gemstones. I put my trust in these people. The stones are terrible poor colour and quality.
I urge people to do your research and understand the right prices because you are getting absolutely ripped off.
Its disgusting. !
This company is only interesting in lining their pockets. I would be happy to pay a premium if the stones were quality but they are awful.
1 maja 2026
Opinia niezależna
Odpowiedź od Luxury Promise
Thank you for taking the time to share your feedback. We’re very sorry to hear that you’re disappointed with your purchase, as this is not the experience we aim to provide.
We would really appreciate the opportunity to look into this further for you. Unfortunately, based on your review, we don’t have enough information to identify your order or fully understand the specific concerns regarding the colour and quality of the gemstones.
Please reach out to us directly at customercare@luxurypromise.com with your order details, and our team will be more than happy to review your purchase, address your concerns, and work towards a resolution. We take all feedback seriously and are committed to ensuring clarity and satisfaction with every item.
We look forward to assisting you.
Kind regards,
The Luxury Promise Team
Terrible customer service and follow up…
Terrible customer service and follow up after you purchase an item you never hear back from them. Purchased item a week an ago immediately charged on my credit card and emailed and tried to call them and of course they never answer phone on numbers provided. Extremely frustrating and will never ever buy again from them. Terrible experience and customer service! They say response in 24-48 hours. Unacceptable!
26 kwietnia 2026
Opinia niezależna
Odpowiedź od Luxury Promise
Dear Gus,
Thank you for taking the time to share your feedback.
We understand how important timely communication is, especially after a purchase has been made and your card has been charged. In your case, the lack of immediate response was due to a temporary gap in phone coverage while a key member of our customer care team was on annual leave.
While this is not the level of service we aim to provide, we appreciate you bringing it to our attention as it highlights where we must improve. As part of this, we are actively reviewing our phone system and looking into enabling access for our global team members so calls can be picked up across different time zones, ensuring better availability and support.
Regarding your order, we can confirm that your item has been progressing within our stated shipping timeframe. It has now been transferred through our US hub and is in transit, with tracking updates beginning to reflect movement. We are actively monitoring this to ensure it reaches you as quickly as possible.
While we understand your request for a partial refund, this is not something we are able to accommodate at this stage. However, our offer of a goodwill gesture remains open as a way to apologise for the inconvenience caused.
We regret that your experience has not reflected the standard we strive for, and we are already taking steps to improve our responsiveness and communication across time zones.
Thank you again for your patience, and we will continue to keep you updated until your order is safely delivered.
Kind regards,
Luxury Promise Customer Care Team
Zero communication
I purchased a Prada bag over 8 days ago. I have zero communication for shipping and I have contacted them by email, What’s App and Instagram without a response. I’m about to tell my credit card company to cancel. I think they are a scam.
31 marca 2026
Opinia niezależna
Odpowiedź od Luxury Promise
Thank you for your feedback, and I’m very sorry to hear about your concerns.
We have, however, been in contact with you since your initial email on Friday, 3rd April regarding your order, and have sent several updates via email to keep you informed on the status of your purchase.
It’s possible that our messages may not have reached your inbox, so we kindly ask that you check your spam/junk folder. Alternatively, you’re very welcome to email me directly at hope@luxurypromise.com, and I will be happy to forward all correspondence to ensure you have full visibility.
We take all feedback seriously and are always here to assist, please don’t hesitate to reach out so we can resolve this for you as quickly as possible.
Warm regards,
Luxury Promise Customer Care Team
Having spent a considerable amount of…
Having spent a considerable amount of money on products recently I am so disappointed in the quality of the items.
The items shown on the lives shouldn’t result in surprise or disappointment on arrival.
Trusting to purchase virtually means trust needs to be built with the consumer and multiple orders have left me regretting parting with my money.
This is in particular to the gems as they have either many inclusions, cracks and chips which if shown and called out is fair enough. If a little more care and transparency and respect for the consumer is given by hosts it would reduce the negative experience.
I have been a long term fan and supporter of the company and do enjoy watching the lives and seeing the products however, I’m definitely more cautious now and have not purchased since my recent complaint.
The support team are efficient and usually respond albeit I didn’t receive a response to my latest follow up email - coincidently the same day I sent a chaser my remaining orders I asked to cancel weeks before due to my experience were shipped out.
31 marca 2026
Opinia niezależna
Odpowiedź od Luxury Promise
Thank you for taking the time to share your feedback.
I’m genuinely sorry to hear that your recent experiences have left you feeling disappointed. We always strive to present our pieces as clearly and transparently as possible during our live shows, so it’s concerning to hear that some items did not meet your expectations upon arrival. Your comments regarding the visibility of inclusions and overall presentation of gemstones have been noted and will be shared with our hosts and sourcing team to ensure we continue improving in this area.
In relation to your recent orders, as previously discussed, we were unfortunately unable to cancel orders 77122 and 77092 as they had already reached our London hub and customs duties had been paid. While we always try to be as accommodating as possible, there are certain stages in the process where cancellations are no longer feasible.
We have also noted a pattern of returns and concerns across your recent purchases. While we absolutely want every client to feel confident and delighted with their pieces, we would gently suggest reconsidering future purchases if you feel the items may not meet your expectations. This helps us maintain the highest level of service and consistency for all of our clients.
That said, please know we value your continued support and loyalty. Our team takes great care in sourcing unique gemstones and luxury pieces, often at exceptional value for the quality offered, and it’s always our intention that this is reflected in your experience with us.
Warmest regards,
Luxury Promise Customer Care Team
I purchased a Mia cashmere set during…
I purchased a Mia cashmere set during IG Covet by Christos in January 2026. It took over 3 weeks to get the merchandise and I had to contact customer for updates on delivery. Finally received the set on 2/2/2026, the set had a defect and all the tags with the sizing was cut off, so I couldn't check the size. I was sent the wrong size after waiting so long to receive it. I sent an email to customer service and also to contact person in NY and still no one bother to contact me. As of April 6, no response from the customer service. Lesson learned will never purchase anything from this company or on an IG live show.
13 stycznia 2026
Opinia niezależna
Odpowiedź od Luxury Promise
Thank you for taking the time to share your experience, and I’m sorry to hear how disappointing this has been for you.
This is certainly not the level of service we aim to provide, especially after such a long wait for your order. understand how frustrating it must have been to receive an item with a defect and without sizing labels, this is highly unusual.
Having carefully checked our system, I’m unfortunately unable to locate any record of your previous correspondence. It’s possible your messages may not have reached us, and I sincerely apologise if that is the case.
Could I kindly ask you to email us directly at customercare@luxurypromise.com with your order details? I will personally ensure this is reviewed as a priority and work with you to resolve the matter as quickly as possible.
Please also rest assured that if there are any issues with the cashmere set, we are absolutely able to offer an appropriate resolution once we’ve received your enquiry through the correct channels.
Thank you again for bringing this to our attention, and I do hope we can turn this experience around for you.
Warm regards,
Luxury Promise Customer Care Team
Odpowiedź od Luxury Promise
Thank you so much for your kind words!
We’re delighted to hear that your experience was perfect as always. Your continued support truly means a lot to us, and we look forward to bringing you more pieces you love in the future.
Warmest regards,
Luxury Promise Team
Odpowiedź od Luxury Promise
Thank you so much for your lovely feedback!
We’re so pleased to hear that you’ve enjoyed using our service. It means a great deal to us, and we truly appreciate your support. We look forward to continuing to provide you with a great experience in the future.
Warmest regards,
Luxury Promise Team
Love love love love
Love love love love! This company is amazing. Every single sales person is top tier. I purchase with Josh & Devon I love them two they work absolutely incredible together. Whether your purchasing items from uk, japan, dubai all items are 100%! I’m yet to try the skin care so I can’t wait to give that a go. I won’t ever purchase anywhere else. Hugs from ‘LittleLouise’ x
20 marca 2026
Opinia niezależna
Odpowiedź od Luxury Promise
Thank you so much for your wonderful review and for your continued trust in us.
We’re delighted to hear how much you’ve been enjoying your experience with our team. It’s incredibly special to know that you feel confident shopping with us across all our locations and that every purchase has met your expectations.
We’re also excited for you to try our skincare; please do let us know what you think once you’ve had the chance!
Your support and loyalty mean so much to us, and we’re so grateful to have you as part of the Luxury Promise family.
Thank you again, and we look forward to assisting you again very soon.
Warmest wishes,
The Luxury Promise Team
I was booked to drop of my bags at the…
I was booked to drop of my bags at the office , when I arrived the doors where locked no one was in , I even called and messaged serval times before turning up for my appointment , waste of journey ! I instead when to Knightsbridge sellier - who were lovely and sold my Chanel handbag .
29 września 2025
Opinia niezależna
Odpowiedź od Luxury Promise
Thank you for your feedback.
We’ve checked our records and also reviewed this internally with the team, and unfortunately we’re unable to locate any appointment under the name and details provided.
We would be more than happy to look into this further for you if you’re able to share any additional information, such as confirmation of the booking or correspondence.
Our opening hours are listed on our website, and if the office was closed with no lights on, it’s possible this may have been outside of operating hours.
Thank you for your understanding, and we do hope to have the opportunity to assist you in the future.
Warm regards,
The Luxury Promise Team
Everyone at LP is so knowledgeable and…
Everyone at LP is so knowledgeable and helpful. I know I can always trust them. I have never regretted a single thing I have purchased.
24 lutego 2026
Odpowiedź od Luxury Promise
Thank you so much for your wonderful review and for your continued trust in us.
We’re truly delighted to hear that you find the team knowledgeable and helpful, and that you feel confident relying on us. Knowing that you’ve never regretted a purchase means the world to us and is exactly the experience we strive to create for every client.
Your kind words are greatly appreciated by the whole team, and we’re so grateful for your support.
Thank you again, and we look forward to assisting you again very soon.
Warmest wishes,
The Luxury Promise Team
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