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Zobacz, co mówią recenzenci

Oceniono na 1 z 5

Worst experience ever , they never take their product back . They think that we people are stupid they always told u that we have signed return but nobody was available at home so the courier cancel... Zobacz więcej

Oceniono na 1 z 5

Left them to charge over night because the instructions said to and they still weren’t fully charged. They aren’t paired together so you have to jump hoops and find out how by reading old reviews cuz... Zobacz więcej

Reakcja na opinię

Oceniono na 4 z 5

idk why all the reviews are so bad. these are good quality earbuds for relatively cheap. they pair instantly, have a HUGE battery life due to their case (lasted me around 2 weeks without charging), an... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

Absolutely disgraceful company. Ordered on 12th november and still yet to receive, I have sent well over 15 emails SO FAR trying to get this resolved and the agent dealing with my query is extremely r... Zobacz więcej

Informacje dotyczące firmy

  1. Sklep z akcesoriami do telefonów komórkowych

Napisane przez firmę

Luxe Pods® was born out of a simple vision, to bring you closer to luxury for a fraction of the price. Our Luxe Pods are waterproof, sweat proof and noise cancelling, perfect for any occasion.


Dane kontaktowe

1,4

Bardzo słaba

Wynik TrustScore: 1.5 na 5

69 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Nie odpowiedziano na negatywne recenzje

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 1 z 5

Worst experience ever

Worst experience ever , they never take their product back . They think that we people are stupid they always told u that we have signed return but nobody was available at home so the courier cancelled the return request , meanwhile i am always available at home .
basically the site owner is not responsible.
this site was made only to steal money from the people ( fraud site )

17 marca 2026
Opinia niezależna
Oceniono na 1 z 5

Not worth it

I just bought these for my daughter and she removed them from the case and you could literally watch the battery power drop every second. I bought them because she lost her other ones and needed a quick replacement, I won't recommend these earbuds!

19 października 2024
Opinia niezależna
Oceniono na 1 z 5

Absolutely disgraceful company

Absolutely disgraceful company. Ordered on 12th november and still yet to receive, I have sent well over 15 emails SO FAR trying to get this resolved and the agent dealing with my query is extremely rude, her attitude is appalling, arguing with me as opposed to trying to resolve my issue. No offer for a refund, no compensation, no offer to send my items. I am sick to death of emailing and getting a snarky response every 2 weeks if I’m lucky. I was told to wait 15 days from 12/12 and still not received an update. Absolute disgrace of a company.

12 listopada 2023
Opinia niezależna
Oceniono na 1 z 5

Absolutely shocking.

Absolutely shocking.
What I ordered vs what I received are 2 totally different products. They advertise high quality headphones but what I received were cheap and nasty headphones from China. So upset as ordered as gifts for my daughter and her friend.
I have now been told that refunds are only given to faulty products. I wouldn't mind but I haven't received the actual product I paid for!!
I actually feel sick that I've been well and truly done over just before Christmas.
Avoid at all costs.

19 grudnia 2023
Opinia niezależna
Oceniono na 1 z 5

Charger case display not lit up

I bought Luxe pods. The charger case is not lighting up. Where it’s supposed to show percentage battery and other green lights not lit up at all. I would like a new pair. I was really looking forward to them.

Cali

23 września 2021
Opinia niezależna
Logo Luxe Pods

Odpowiedź od Luxe Pods

Hi Cali, thank you for reaching out to us. We are sorry to know about this issue.

I’ll be delighted to help you, but I need some more information first. Please provide and send us an email at info@luxe-pods.com with the following information:

The email address you used when making the purchase,
The order ID that's located on the order confirmation email we sent you, and
The last 4 digits of the credit card that was charged.

Once the order has been located, I can have a closer look into this for you. We'll wait for your email.

Oceniono na 1 z 5

Read the reviews before buying from this company …

I wish I would’ve read every review before buying a pair of these, I bought overseas Luxe-pods and they’re definitely a scam ! Your sound quality is like the speakers from a 1940’s radio, the buds themselves feel light/cheap and the return process is frustrating and now over 30 days. The buds are now trashed because sending them back would mean me paying more out of pocket just to send from Texas back to China so if you’re in the US…Don’t buy or support anything from China until you read reviews they obviously know that we won’t send a product back that we have to pay for so they could send you a rock (pretty much what I got ) and there’s nothing you can do unless you have $180 to pay for a return. These EarPods literally sound like how much they are worth $5 I paid $106.

Update: Send me a free return slip and I will gladly send these back they’ve been sitting in my truck in an envelope for months now of course I didn’t want a cable I didn’t want any of it just because of how disappointing it was to spend money on something cheaply crafted! You guys are frauds …

22 września 2021
Opinia niezależna
Logo Luxe Pods

Odpowiedź od Luxe Pods

Hi Tavia, thank you for reaching back and providing your feedback, all feedback helps us improve our products to make them of the best quality.

Upon checking, you emailed us about the charging cable that was having a problem and we offered a replacement charging cable, however, you changed your mind and decided to send the item back for a full refund amount. We kindly ask you to return the product so we assist you with your request.

If there's anything else that we can help you with, please don't hesitate to contact us back or reply to the email thread that we have so we can assist you further.

Oceniono na 1 z 5

Request Refund. Luxe Pods area Scam!!!!

I purchased the luxe pods a month ago. I returned them 3 weeks ago when I could not pair them with my phone. They did not come with full instructions or a return label so I returned them to the address that sent them to me. I made several attempts to call and left messages. No response. I included the order # 47999 and my email. I still haven't received a refund or a return phone call. I would like to get my money refunded immediately.

17 września 2021
Opinia niezależna
Logo Luxe Pods

Odpowiedź od Luxe Pods

Hi Debra, thank you for providing your feedback, all feedback helps us improve our products to make them of the best quality. We are sorry that the product was not a great fit.

Upon checking, we replied to your email asking for the return tracking number so we can forward it to our team at the warehouse for further checking. However, we haven't recieved any response from you yet. You can check on the link for the message that we sent to you.

https://gyazo.com/02ba122cc8f726278bf46a6e824c7878

Please send or reply to the email with the return tracking number.

We look forward to your response so we can further assist you.

Oceniono na 3 z 5

Don't give complete instructions on how…

Don't give complete instructions on how to charge these things ,only received the cable but no adapter to plug in

4 września 2021
Opinia niezależna
Logo Luxe Pods

Odpowiedź od Luxe Pods

Hi Latrina, thanks for providing your feedback. The LuxePods will have the following items:
1x - Luxe Pods (Left & Right)
1x - Wireless Charging Case
4x - Ear tips (different sizes)
1x - Micro USB Cable
1x - User Manual
https://gyazo.com/72797745e09a6333ed0ac46759238a40

There will be no plug adapter provided. You can click this link for the manual instructions. https://www.mediafire.com/file/c64n7n7ov24jjp9/Manual+Instruction.jpg/file

Should you have any further questions, please feel free to contact us at info@luxe-pods.com and we're happy to help you.

Regards,
LuxePods Customer Support

Oceniono na 1 z 5

My pods aren’t pairing for both ears

My pods aren’t pairing for both ears. I hear music in one or the other ear. It’s not clear instructions how to pair for both ears. I did everything from what cust service said to do. Now, they want me to send a video of what’s going on. Don’t order unless you’re prepared to send a video if wanting a refund. I’ll go through PayPal to get my money back. At least they won’t ask for no video. This is ridiculous!

28 sierpnia 2021
Opinia niezależna
Logo Luxe Pods

Odpowiedź od Luxe Pods

Hi Linda, thanks for your feedback. We are sorry to hear about your issue in pairing the LuxePods. We require a video so we can see what is showing on your end while doing the troubleshooting steps that we provided. If we see that it's a device problem, we can send a replacement or even process a refund of your order. Please send us an email at info@luxe-pods.com to assist you further. Thank you and have a blessed day.

Oceniono na 5 z 5

Two set of Luxe pods, very happy

This is my 2nd set of Luxe pods. My daughter currently enjoys the 1st set.
I had trouble getting my deluxe pods to sync to my phone. I sent an email detailing what I had tried. their response was prompt and the details very succinct. I followed the instructions and had no more trouble with my deluxe pods. should I ever need another pair I will definitely order again.

19 sierpnia 2021
Opinia niezależna
Logo Luxe Pods

Odpowiedź od Luxe Pods

Hi MMenoher, thank you for your feedback. We’re delighted to have you as a customer. Our goal is to deliver happiness to all of our customers. We will always do our best to provide you with excellent service.

Should you have any further questions, please feel free to send us an email again at info@luxe-pods.com and we are happy to help.

Oceniono na 1 z 5

Ordered Luxe pods back in December…

Ordered Luxe pods back in December still haven’t received them have reached out to them plenty of times still have not heard from them. If I could leave negative stars I would.

6 sierpnia 2021
Opinia niezależna
Logo Luxe Pods

Odpowiedź od Luxe Pods

Hi David,

Thank you for reaching out to us.

I’ll be delighted to help you, but I need some more information first.

Please send us an email at info@luxe-pods.com with the following information:

The email address you used when making the purchase,
The order ID that's located on the order confirmation email we sent you, and
The first and last 4 digits of the credit card that was charged.

Once the account has been located, I can have a closer look into this for you.

I look forward to hearing back from you soon.

Oceniono na 2 z 5

Ill-advised purchase

I purchased luxe pods and they had been working perfectly fine until last week, I’m only able to hear music in one side, even though it shows that both are connected. Has anyone else had this issue? And if so, how do I fix this issue?

6 sierpnia 2021
Opinia niezależna
Logo Luxe Pods

Odpowiedź od Luxe Pods

Hi Tracy, thanks for reachig out to us. We are sorry to hear about this issue. Our earbuds can be used both at the same time or one at a time, it is possible that they are programmed to work separately.

Kindly try this step to fix the issue, and use them at the same time:

Delete the pods (F9) from your device's "known" Bluetooth list then restart your device. Put the earbuds back in the charging case and let them charge fully.

After that, take out the earbuds, it will automatically turn on and you will see the Bluetooth connection to your device. If you see two F9, please tap twice one of the earbuds, and you should see that one of them will stop flashing.  

Then, you will have to refresh your Bluetooth and should see only one F9 this time and then connect to it. The flashing should also stop for the second earbud. Once done, you will have them successfully paired.

Should you have any further questions, please feel free to contact via email info@luxe-pods.com so we can further assist you.

All the best,
LuxePods Support

Oceniono na 2 z 5

Not syncing together/music only in one ear

I can get both to pair to my phone... But I can't get them to sync to each other...and there is NOTHING to tell me how to F*@&ing sync them together so I have music in both ears..
Disappointed, dont buy

30 lipca 2021
Opinia niezależna
Logo Luxe Pods

Odpowiedź od Luxe Pods

Hi Lettie, thank you for reaching out to us. We are sorry to hear that you are having this issue. Our earbuds can be used both at the same time or one at a time, it is possible that they are programmed to work separately. Please send us an email and provide me with the following information:

The email address you used when making the purchase,
The order ID that's located on the order confirmation email we sent you, and
The first and last 4 digits of the credit card that was charged.

Once the account has been located, I can have a closer look into this for you.

I look forward to hearing back from you soon.

Oceniono na 1 z 5

I can't get in contact

I ordered a pair of head phones before looking at the reviews so when I sall The reviews of the product I tried to get in contact but I couldn't, I keep on trying and trying but I was never able to. This site is really bad!!

5 lipca 2021
Opinia niezależna
Logo Luxe Pods

Odpowiedź od Luxe Pods

Hi Anthony, thanks for getting in touch with us. Upon checking, we only received one (1) email from you and have replied within 24 hours. This is the email address you used to reach us out with your concern holppanthony@gmail.com If you don't receive it in your inbox, please check your spam and junk folders.

Oceniono na 1 z 5

Horrible headphones will not pair at…

Horrible headphones will not pair at the same time and this is after finally receiving them 3 months after they were suppose to be delivered. And the case will not charge the headphones unless you literally sit there and push them down into the charging port every 2 seconds. A waste of money and a scam do not buy these headphones. You can get an amazing pair of JBL audios at Best Buy for 80 dollars that you will never have any issues with. 1 star is not good enough for the crap they sent me but you can’t put zero in.

22 maja 2021
Opinia niezależna
Logo Luxe Pods

Odpowiedź od Luxe Pods

Hi Shawn. Thank you for writing your review. Please send us an email with a video showing that you are doing the same troubleshooting steps and we will assist you further.

Oceniono na 1 z 5

WARNING!! LUXE PODS=Scammers

So after a month I finally received a pair of headphones from “ Luxe Pods” which I payed for 3 day express shipping. However I googled the headphones and they are manufactured by a company called TW-40 which has their own website.
The headphones are priced at $18 but I was charged $60 for them.
When I called “Luxe Pods” they have a fake automated system that gives you different prompts to handle certain situations, however all the options tell you that you have pressed a invalid option and it does this repeatedly. So there is no one to actually talk to about the scam. So if you see this company advertising don’t fall for it. I’m currently trying to get out of the autopay option that is taking my money out every week. So far I’ve paid them $50 and the company “QuadPay “ can’t stop it from
what they told me.

13 maja 2021
Opinia niezależna
Logo Luxe Pods

Odpowiedź od Luxe Pods

Hi RG. Thank you for providing your review. All feedback helps us improve our products to make them of the best quality. Please send us an email with your order number so we can check and further investigate this.

Oceniono na 3 z 5

Please don't disappoint 🙏🏾

I made my sister order me a luxe pod earphone Last week, I remember it said it would get delivered in three or 5 days, it's been a week and a half still haven't gotten them I kinda need them for school so pleasssssssse don't disappoint, most of the reviews I've read are kinda bad. Please look into it.

29 kwietnia 2021
Opinia niezależna
Logo Luxe Pods

Odpowiedź od Luxe Pods

Hi Christopher. Thank you for contacting us. I’ll be delighted to help you. Please contact us at info@luxe-pods.com and include the following information.

The email address you used when making the purchase,
The order ID that's located on the order confirmation email we sent you, and
The first and last 4 digits of the credit card that was charged.

Looking forward to your email message.

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