Lumie Recenzje 

2038
Wynik TrustScore: 4 na 5

3,9

Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Our Lumie Glow 150 developed a fault with the power button, which made it a little harder than usual to set the time. We contacted Lumie, and they arranged for it to be swapped with a replac... Zobacz więcej

Oceniono na 1 z 5

First clock: Buttons stopped working after a while - became difficult to set every night Second clock: Brought replacement, higher end (Bodyclock Shine 300). Brought a quality assured refurbished... Zobacz więcej

Oceniono na 5 z 5

L'entreprise Lumie sont vraiment top. Le colis à été livré par Collisimo France, et la c'est vraiment pas top, eux m'ont affirmé que le livreur m'as livré en main propre, alors que j'étais à 25... Zobacz więcej

Oceniono na 5 z 5

I didn’t get to use it for long before my adult daughter stole it and took it to university. She uses it as a calming bedside lamp as well as an alarm (well, I’m assuming she uses it as an alarm, alth... Zobacz więcej

Informacje dotyczące firmy

  1. Sklep z oświetleniem

Napisane przez firmę

Founded in 1991 in Cambridge, Great Britain, Lumie’s been researching, designing and developing light therapy lamps for over 30 years. We even invented the world’s first-ever wake-up light back in 1992! With great expertise comes great responsibility, and we are on a global mission to empower you to tune into your natural rhythms for best-ever sleep, mood and energy. Light keeps your circadian rhythms on track so that your routines (i.e. when you eat, work, and sleep) are aligned. Without strong light cues, everything can go out of sync. Lumie light therapy lamps, such as wake-up lights and daylight lamps, help entrain your brain to the 24-hour light-dark cycle, especially when you’re stuck indoors with little exposure to natural light, or when mornings are dark and the days are short, like in the fall and winter.


Dane kontaktowe

3,9

Dobra

Wynik TrustScore: 4 na 5

2 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Nie odpowiedziano na negatywne recenzje

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

3,9

Wszystkie recenzje

(2038)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 12

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 1 z 5

Very disappointed Customer

Unfortunately Lumie, I have to say you totally failed to meet this Customer's needs on this occasion.
Having just bought two new tubes online from Lumie for my SAD lamp early in December 2023, I unexpectedly had to put in another order just before Christmas. Couple of days before Christmas, my young kitten managed to leap up onto the dining table, got himself tangled in the wires of my LUMIE SAD LAMP and pulled the whole thing off the table!! This caused front plastic protective case on the lamp to become detached and the impact caused one of the lamp's tube to be totally shattered - sending tiny fragments 'flying' everywhere!!
My lamp is such a Godsend through the dark, cold days of Winter - effectively keeping very low moods from overwhelming me.
I was really disappointed to discover LUMIE had completely shut down over Festive period - so it would be at least 3rd January 2024 before anyone even looked at my order. Come on LUMIE - I find this to be a very poor service for a company like yourselves who pride themselves in selling products to assist people's health & wellbeing. I rely so much on my Arabica SAD lamp - I'm sure many other people are the same.
Surely you can at least allow a company such as John Lewis, where I purchased my lamp several years ago, to sell replacement tubes to your customers??!! At least they never let their Customers down by CLOSING for lengthy periods of time. Likewise courier companies & Royal Mail still work over Festive period. I work for the Scottish NHS - reliably providing care 365 days every year to meet the needs & wellbeing of our patients!!

23 grudnia 2023
Logo Lumie

Odpowiedź od Lumie

Hi there, thank you for your review. Sorry to see you have only given us 1*. Like many other companies we close over the festive period. Your order for 1 bulb was placed after closure and it was sent as soon as we opened again in the New Year. I'm sorry for the inconvenience caused on this occasion. Any urgent emails are responded to over the Christmas break, but our warehouse is closed and unable to send any orders. Sorry you feel this warrants a 1* review. However we are pleased to hear you receive the positive benefits of using your Lumie lightbox. That's great news. Kind Regards, Lumie

Oceniono na 5 z 5

Just brilliant

I have to say I was hesitant when I thought about spending nearly £200 on an alarm clock (I think I share that feeling with a lot of people) but… i can honestly say, it’s changed my mornings to be a much brighter, happier way to wake up into the dark mornings. Not only have I learned to HATE my standard alarm but I also really struggle in winter months. This alarm clock means I can wake up in peace with ‘natural’ light and I wouldn’t say I look forward to the morning- but I’m nearly there. It’s a god send and I wouldn’t be without mine now.

29 stycznia 2024
Opinia niezależna
Oceniono na 3 z 5

Back light would make if 5

General operation is fine and it does what it says. The only problem is the controls too easy to over lap and impossible in the dark as no form of back light.

8 grudnia 2023
Oceniono na 4 z 5

Worth its price

I received the product in the time mentioned. The packaging was very good as was the quality of the product.

When I bought the S.A.D lamp I didn´t expect that it would cure my depression. I expected that it would give a ray of light during the grey, cloudy winter days.
The lamp gives a light of 20.000 lux. It is a lovely companion during the long hours that I spend at home, especially in the kitchen. I don´t spend only 30 minutes near it in the morning. I keep it on, at a longer distance and it gives some cheerful brightness in the environment which helps keep my mood steady.

3 grudnia 2023
Oceniono na 5 z 5

My daughter loved this lamp

I bought this for my daughter as a Christmas present and she says it has transformed her morning.
The light slowly takes her room from pitch black to morning light and allows her to move from sleep to awake faster and feeling much better.

13 grudnia 2023
Oceniono na 5 z 5

Helpful staff and quick, easy process

Rather than waiting for delivery, I wanted to collect a lamp. I talked to a sales person at Lumie who explained the quick, easy process. When I arrived and rang the bell she brought the lamp to the door. Perfect.

12 grudnia 2023
Oceniono na 5 z 5

Great products

It was easy to order the Lumie alarm clock and Lumie light on the website. Delivery was quick and the items arrived well packaged.
Both products seem to be helping and they feel as though they are giving us a bit more energy. We feel more awake and the alarm clock light helps my daughter to wind down at night.

4 grudnia 2023
Oceniono na 5 z 5

Light bulbs

I orderd two Lumie light bulbs and two light bulbs arrived, in good time. Thanks.

3 grudnia 2023
Oceniono na 5 z 5

Service client reactif

Achat initial en FM, changé pour DAB.
Livraison dans les délais annoncés. Retour facile, léger délai du fait des fêtes. Aucun souci par la suite, très bonne réactivité du service client.

28 listopada 2023
Oceniono na 3 z 5

Unsolved Problem

When our Lumie arrived the background light did not work. We tried to phone using the given contact number but a pre-recorded message told us to email the company. We did this but did not get a reply...so ourckamp is still not working 100%

30 listopada 2023

Doświadczenie Trustpilot

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