Horrible customer care! They sent the wrong item, then would not honor listed price on their website. Returned and will not purchase from then again. Buyer beware.
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Reporting this site. Placed order 3 days ago. Money immediately taken from my account but have not received any order information or receipt for the purchase! The telephone number they have listed ke... Zobacz więcej
Selection and pricing minus customer service. Overall yes im happy with my purchase and the price however good luck receiving customer service help. I tried to call their number dozens of times to... Zobacz więcej
The particular case I ordered seems either very scare right now, or extremely expensive where I did find it. I was pleasently surprised to find it both in stock and very reasonably priced at L.O. The... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Informacje przekazane przez różne źródła zewnętrzne
Luggage Online - We carry Rimowa, Samsonite, Bric's, Travelpro, Hartmann and more. Featuring luggage, backpacks, duffel bags, briefcases, and travel accessories.
Dane kontaktowe
260 liberty st, 08840, metuchen, Stany Zjednoczone
- 1-844-999-7678
- customerservice@luggageonline.com
- www.luggageonline.com
2,1
Słaba
431 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Odpowiedź od Luggage Online
Thank you for being a loyal customer!
Happy Holidays,
Customer Service
Nice products with classic brands
13 listopada 2020
Odpowiedź od Luggage Online
Thank you for your review.
received item just as listed
received item just as listed. quality and pleased it's made in usa at a reasonable price.
6 listopada 2020
Odpowiedź od Luggage Online
Thank you for taking the time to review us! Happy Holidays
Great service and expeditious delivery. Big thumbs up!
By mistake I ordered a suitcase combination twice, wasn't aware of it. Half an hour later I received a phone call from Luggage Online to confirm I ordered twice. They corrected the mistake and refunded the money.
A day and a half later I received my order (in the Netherlands). Very nice product ( FlightCrew 5 Rollaboard plus Tote) and great customer service!!!
I'd give ten stars if possible.
1 listopada 2020
Opinia niezależna
Odpowiedź od Luggage Online
I am so glad to hear your order process went smoothly. We try our best to make sure our customers are taken care of right away.
Travel safely,
Customer Service
Very nice luggage at a very affordable…
Very nice luggage at a very affordable price fast shipping thank you
24 października 2020
TUMI Voyageur Carson Backpack
Ordered the TUMI Voyageur Carson Backpack and Sierra (red) backpack. The Tumi fit my back better. I'm 5' and other backpacks were just too long and bulky. Been eying the Tumi for about a year. With the 30% sale, it was still expensive, but seeing that Tumi is "best in class", I believe it will pay for itself in the long run. The bag is stylish, light weight, and I can fit my 12" laptop with no issues. The Tumi has many compartments and pockets for my electronics, and everyday stuff. Overall, I'm satisfied.
13 października 2020
Odpowiedź od Luggage Online
I am so glad to hear you scored the TUMI bag you were looking for during the big sale! We still have some more discounted Tumi items available.
Safe Travels,
Customer Service
Superb Quality
Fast delivery at price that can't be beat. This is a well made luggage set with plenty of room. I have been looking for a set that included 29 or 28 spanner for under 200. This luggage exceed my expectations. For the price of one piece of Luggage. I got three and the quality can't be beat.
9 października 2020
Odpowiedź od Luggage Online
We are so glad you were able to find exactly what you were looking for. Our goal is to provide the best quality luggage at the best possible price!
Safe Travels,
Customer Service
The day after I placed my order
The day after I placed my order, I checked the order status and the bags are already on the way. Fast service! Please update phone number on your website though.
16 września 2020
Opinia niezależna
Odpowiedź od Luggage Online
We are so glad you were satisfied with our fast service. Thank you for informing us about our phone number; we will make sure all is up to date.
Travel safely,
Customer Service
Great discounts for Labor day!
11 września 2020
Opinia niezależna
Odpowiedź od Luggage Online
We always try to be competitive with our pricing. We are always offering our customers a coupon so please check back often for more great deals.
Travel Safely,
Customer Service
Great service and expedient…
Great service and expedient delivery.... very happy with my purchase of samsonite brief case... will definately use Luggage Online again
10 września 2020
Opinia niezależna
Odpowiedź od Luggage Online
We love to hear from our customers. We are so glad your package arrived in a timely manner. Looking forward to serving you again.
Travel Safely,
-Customer Service
The Delsey Starcktrip wheeled duffle…
The Delsey Starcktrip wheeled duffle bag is a very satisfactory purchase. It's roomy, lightweight, and very well designed with high quality materials and construction. Processing and shipment were seamless. A very satisfactory purchase from Luggage Online.
8 września 2020
Opinia niezależna
Odpowiedź od Luggage Online
You made a great choice! We are so happy to hear you were satisfied with our service. Looking forward to shipping another package.
Travel Safely,
Customer Service
worked out well
1 września 2020
Opinia niezależna
Odpowiedź od Luggage Online
Glad to hear! Thank you for choosing Luggage Online.
Travel Safely,
Customer Service
Great price & shipped immediately
18 sierpnia 2020
Opinia niezależna
Odpowiedź od Luggage Online
We are pleased to hear that you had a lovely experience shopping at our store. We hope to see you again.
Travel Safely,
Customer Service
Easy to get dirty
Easy to get dirty. and small on the inside.It's not as I expected.
6 sierpnia 2020
Opinia niezależna
Odpowiedź od Luggage Online
I am saddened to hear you are not thrilled with the product you purchased. If there is anything we can do please reach out to customerservice@luggageonline.com.
Travel Safely,
Customer Service
Excellent customer service
I received a 3-piece set of Delsey luggage and it seemed used and damaged. I immediately telephoned and sent a chat message. They sent me a label to return 3-piece set. I received the damaged set on July 13, 2020, and returned it that day via UPS (had label luggage online sent via email) and today, July 22, 2020 I received the new 3-piece set and all is well. Customer service representatives very positive and want a positive outcome for their clients. The Chat representatives always emailed the next day except on weekends. My only suggestion is that their quality control inspectors should inspect all pieces prior to shipping. Excellent customer service and the new set is what I expected it to be.
22 lipca 2020
Opinia niezależna
Odpowiedź od Luggage Online
Please allow me to apologize again for the inconvenience you experienced. We understand the excitement our customers get when the receive their packages and unfortunately you were disappointed. I am so glad the issue was able to be resolved in a timely manner. I will be sure reevaluate our quality control team practices.
Travel Safely,
-Customer Service
I didn't receive my order
I didn't receive my order
Customer service is offline all time
I didn't receive any answer about my order!
21 lipca 2020
Opinia niezależna
Odpowiedź od Luggage Online
Dear Customer,
I sincerely apologize for any inconvenience this may have caused you.
I do see that your order is partially complete and i am so sorry that this delay has happened.
We are working diligently and safely during COVID-19, but i will personally make sure that you are contacted in regards to your order.
-Customer service
Great price very fast delivery on…
Great price very fast delivery on Luggage made right here in the USA 🇺🇸
20 lipca 2020
Opinia niezależna
Odpowiedź od Luggage Online
We appreciate your helpful review. Thank you for supporting our MADE in USA products!
Good First Impressions
The shipping was quick, the product arrived in perfect condition (even though the shipping company damaged the packaging somewhat), and the customer service was very quick and helpful when I needed them. I would recommend that people try this company out if they sell what you're looking for.
7 lipca 2020
Opinia niezależna
Odpowiedź od Luggage Online
I am so glad we were able to live up to your standards. Customer satisfaction is our top priortiy.
Safe Travels
-Customer service
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.