Luggage Point Recenzje 

I returned to Belfast from Glasgow Airport on 26/12/25 and realised I had left my bag behind .It was listed as found on 19/1/26.

I arranged with Luggage Point for my daughter, who lives in Glasgow to collect it on 31/3/26 as she was flying to Portugal to meet me .I was then to have a form emailed to facilitate a bank transfer for the cash inside .
She was told that Excess Baggage were now dealing with lost property at the airport.
The bag could not be found and she was given a website to contact in the hope it could be sorted for the return journey.
I sent an email to Excess Baggage while on holiday and did not receive a response .
She called with them on 7/4/26 and was assured a manager would contact me .This did not happen .
I attempted to speak to someone at the airport but this was impossible .
Glasgow Retail in response to a feedback form did attempt to liase with parties involved and eventually on 19/4/26 I forwarded the email i had been provided to Luggage Point .
Glasgow Retail have made it clear that I would need to make any complaints or requests for compensation with the 3rd Parties involved .
My main issue at this point is with the lack of foresight about what would happen with items that were held by Luggage Point when the transfer to Excess Baggage happened .The staff didn't seem to know .

I was advised on 22/4/26 that there would be a 10% charge which i queried as i had already paid £14 to get my bag back .It was explained that if I did not want to pay there may be alternative options.
I asked on 23/4/26 what these might be and nearly 3 WEEKS later I was told if I went to the head office on Northumberland i would not have to pay 10%
I could not believe this was a serious suggestion .
On 15/5 /26 I was advised that the charge would be waived as a gesture of goodwill.
I returned the bank transfer on 15/5/26 and when I has heard nothing emailed on 2/6 and 3/6/26.
Eventually on 10/6/26 I was advised that payment had been made on 5/6/26.
I had been corresponding with Glasgow Airport on 5/6/26 and I think it likely it was that that prompted the transfer .
While Luggage Point are not the only party involved i am very dissapointed by the whole process and the amount of time and effort it has taken to get my property back .

Birmingham Airport, you provide a disgraceful service. I had arranged to collect an item and when I arrived before time, the place was shut with a note apologising for the inconvenience and they'd be open at 4am. That is totally fine..... if you had told me which you did not. A simple email would gave been great. So a wasted journey, wasted fuel, plus a parking charge. I just want my belongings yet you're making this extremely difficult.

I would like to thank the team at Edinburgh Airport for handling my lost property so efficiently. I really appreciate the smooth and prompt support throughout especially Julie who followed up my enquiry in the first place and Lesley who enabled the despatch of the piece efficiently. My computer arrived safely, and I’m grateful for the care taken throughout.
Susanna from Hong Kong

Be aware there is a collection fee even if you collect the item in person, so might be not worth collecting low valued items. They do not tell about the fee untill you fill paper work and get the item back. I have collected my lost bracelet, which was broken upon getting it back, broke/lost at security at the airport. Could have bought new bracelet for the price of the collection fee. Gutted.

I am very disappointed with the service provided by Luggage Point. My Samsung earbuds which I forgot on 1st Apr 2026 on the plane,

I Paid luggage point and I paid the postage fee on 4 April 2026 to have them returned to me. However, the item was not actually posted until 21 April 2026, which is an unacceptable delay.

The excuse was given after so many email. The luggage point waiting for the courier to come and collect the item.

I paid GBP23.50 for the retrieval of my item. I felt its very expensive charges for postage. Especially luggage point used DHL small parcel service which is maximum around GBP4.5.

Communication and handling of the process were poor, especially considering I had already made payment promptly. I expected a much quicker turnaround for returning a lost personal item. The delay caused unnecessary inconvenience and frustration.

My ref- 690773

Having lost my keys, I emailed and asked if they'd been found. Evie at Luggage Point was very helpful, let me know they had them and arranged to have them couriered to me. All very pleasant, quick and efficient.

Had items confiscated at Luton and was offered the option of having them mailed to me which obviously I took as the items were gifts. I was given to understand it was a straightforward process. And to be fair I received the quote (totally absurd £24 to post 3 small items within the UK) within 3days and I duly paid. Took a further 3 weeks to be told I had to complete paperwork. One portion was online and contained no directions (who would the sender be? Was I supposed to know) but the second form was locked to editing so didn’t allow me to enter information. Lacking the appropriate equipment to print the form, fill it in and upload it completed, I failed to see how this would work. So at the moment I am down £24 to this company, frustrated and with no end in sight after 5weeks. Surely you can simplify the process and make both forms available for completion online?

Had to leave a multitool at airport security and was given a reference number. I was told it would be £18+ to get it back!! Ridiculously expensive for postage (£8 as part of this £18 fee) for such a tiny thing. Otherwise I'd have paid the fee and got it back!! 😡

Ultra helpful staff. So glad to get my sunglasses back. Cost only £8 for the service... bargain.

I would like to thank luggage point at Edinburgh airport for the great service I received recently.
Lesley and all the staff were fantastic.
They were so helpful and friendly.
From start to finish the attention I recived was first class, after I left my jacket on a flight from Krakow to Edinburgh. I actually thought I would never see it again.
Nowadays most companies are a nightmare to deal with online , so it was very uplifting to receive great communication and attention....
And I got my jacket back !!
Thank you
Liz Mc W.

Booked our case in at 9.30am (opening times 9am-6pm). Don't deserve their one star. Apparently their head office updated it a week ago but no mention on website or anywhere else and site allowed us to book at 9.30am.

Evie at Birmingham luggage point helped locate my lost kindle and got it shipped to me so quickly. Being so efficient and helpful was much appreciated. Thanks so much to her and her colleagues for making everything so easy for me.

Very helpful service. Lost my passport and a good samaritan handed it to the luggage point, wrote them an email and they confirmed they have it and came to pick it up before 14 days

I was greatly assisted by Iain in the Glasgow Airport office of Luggage Point in tracking down and then delivering my beloved AirPods.

He was extremely courteous, informative and patient with my requests for information, including detailed postal options, and I received the AirPods soon afterwards. So, this actually turned a very annoying and frustrating experience into a pleasant and even uplifting one. Much appreciated.

Luggage Point were absolutely wonderful. I had left my medical bag on board the plane with vital medical equipment in it, so I was in full panic mode, I was beside myself. Once I had found the email, and contacted them explaing everything, all was absolutely fine. Evie, and Julie were great, very reassuring, and explaining everything. I even had a phone call to say my bag was on its way today, and it arrived a little later. I can't tell you how relieved I am, and so grateful to everyone at Luggage Point. 💝

On arriving home from our trip I called to report a left brief case (in gent’s toilet) at the luggage return). I received a return call about an hour later and told I could pick up the briefcase at my convenience. Because it was a same day return there would be no charge! Morag and her colleague were helpful, polite and extremely efficient and professional.

I accidentally left my purse at the airport on departure and was understandably very worried. Within a short time, it was listed on the Lost & Found site and I was able to complete the online form. I received an immediate response, which instantly lifted a huge weight off my shoulders.

Iain was friendly, polite, responsive and professional throughout. The service from start to finish was excellent, and I’m incredibly grateful to have my purse safely returned.

Thank you for such an efficient and reassuring experience.

I managed to leave behind a watch with high sentimental value at Glasgow Airport yesterday and only realised it when I was on board the flight. We immediately called Luggage Point at Glasgow Airport and Iain immediately went to the security area but could not retrieve it at that point. However this morning we went to that airport and he had it for us and I am absolutely delighted.
Thank you so much for being so diligent and caring about something that has not much value but is precious to me. Thank you Iain and the team at Luggage Point at Glasgow Airport.

Discovered my husband hand lost his phone after late night return to Edinburgh airport. Called this morning and spoke to a lovely lady named Julie and who told me it unfortunately hadn’t been handed in at the time but took all my details and gave me information to check online later in the day. Within half an hour I had a call back to say phone had been found and we could go collect it. Cannot ask for better service.

Great service & communication from staff at Edinburgh Airport