The ordering process was simple and easy, great value for money and discount codes work ontop of sale prices. Picked up two adidas predators. The only thing bringing my rating down to a 4 star current... Zobacz więcej
Reakcja na opinię
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Zobacz, co mówią recenzenci
We ordered a pair of kids trainers on Sunday evening around 8pm on a next day delivery service. They arrived on Monday at 11:45am. Absolutely fantastic, thank you. Needed the training shoes quickly as... Zobacz więcej
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Terrible service, partly cancelled my order in the early hours of the morning. Proceeded to send 2 smaller items with very expensive postal costs. The items cancelled were still showing on their w... Zobacz więcej
I was really refreshed with the amount of stunning options in the store. it came to my attention to try lovell when i noticed my usual boot websites lacked the products i was searching for in my size.... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
The Home of Football. Shop boots, shirts, training kit and accessories, all in one place. Top brands including Nike, adidas, Puma, Sondico and more.
Dane kontaktowe
Zjednoczone Królestwo
- sales@lovellsoccer.co.uk
- www.lovellsoccer.co.uk
3,6
Średnia
3 tys. recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Order football boots in the sale for a…
Order football boots in the sale for a Christmas present, order confirmation email received to confirm purchase and say order could no longer be cancelled "Your order has now been confirmed and has been passed to the warehouse for processing. We are therefore unable to cancel or amend your order at this time. If you need to return any items once received, please see the return section of our website."
To then receive the following email... how very disappointing! "Unfortunately we no longer have the item you ordered in stock and have therefore had to cancel your order. We are very sorry for any inconvenience this may cause and will get the funds from your transaction returned to your account as soon as possible. Please allow 5 working days for the funds to reflect in your account."
Extremely disappointing!!! Warning to others.
Update on the above:
Was asked to reach out to them, which I have duly done will full detail, they then replied with a one liner asking why I was reaching out. By this point I was asking myself the same question. Another email exchange later and Mike at tech support was fully equipped. Mike duly issued a 10% discount off my next purchase, thanks Mike but that doesn't ease the disappointment of my experience. Not sure I'd be in a hurry to buy again even with the golden 10% discount. 3 out of 10 for effort.
7 grudnia 2024
Opinia niezależna
Odpowiedź od Lovell Soccer
Hi Andy,
Firstly, please let us apologise for the disappointment caused, this is never the experience we want for our customers. If you would kindly reach out to us on sales@lovellsoccer.co.uk with your order details, we would be happy to look into this one for you and see what can be done.
Thanks,
Lovell Soccer
Smooth ordering
8 grudnia 2024
Opinia niezależna
Odpowiedź od Lovell Soccer
Thank you for your wonderful review. We're thrilled to hear that you had a positive online shopping experience with Lovell Soccer.
I ordered two tops from Lovell Soccer
I ordered two tops from Lovell Soccer, and the delivery was delayed beyond the expected date. Despite contacting them, I didn't receive an update on my order's status. On the plus side, the site offers a great selection and competitive prices, and adding a student discount is simple. However, there seem to be occasional issues with packaging and delivery. Once, a package arrived with a missing item. While another time, although an order didn't arrive, the company was quick to issue a refund and was apologetic. Overall, a mixed experience but could be worth considering if you're confident in their service improvements.
26 listopada 2024
Opinia niezależna
Odpowiedź od Lovell Soccer
Hi Tonny,
Sorry to hear you hav had issues with your order. Unforutnately, we can see you have not left an order number or your email when posting this review and therefore we are unable to look into the matter any further at this time.
Assuming you have already been in email communication with us, we would be greatful if you could add your order information to the review details so we can see what has happened.
Kind Regards,
Lovell Soccer
Good discounts & great UI.
27 listopada 2024
Opinia niezależna
Odpowiedź od Lovell Soccer
Good Morning,
Thank you so much for your kind review. We're delighted to hear that you had a great online shopping experience with Lovell Soccer.
Waited 14 days to receive nothing.
Waited 14 days to receive nothing.. was told need to wait 10 days until parcel is deemed lost! Now the items out of stock.. and I get an apology and offered a refund or to order something else!!! SHOCKING!! DO NOT USE THIS COMPANY!!
25 listopada 2024
Opinia niezależna
Odpowiedź od Lovell Soccer
Good Morning,
We're sorry to hear about your experience, and we understand your frustration. Thanks for leaving a review on Trustpilot for all three of our websites to make sure we didn't miss it. We'd love the opportunity to make things right.
As you have mentioned in your review we have issued a full refund for you, which we are aware you are not happy with due to the multiple times you emailed us with some exceptionally colourful language.
At this stage there is unfortunately not much more we can do, but would like to apologise again for your disappointment and thank you for your feedback.
Relatively easy ordering
Relatively easy ordering, would like a Klarna payment option.
24 listopada 2024
Opinia niezależna
Odpowiedź od Lovell Soccer
Good Morning,
Thank you for your wonderful review. We're thrilled to hear that you had a positive online shopping experience with Lovell Soccer.
Great website for football boots
Great website for football boots. Always good prices. No issues at all highly recommend
22 listopada 2024
Opinia niezależna
Odpowiedź od Lovell Soccer
Good Morning,
Thank you ever so much for your kind review. We're delighted to hear that you had a great online shopping experience with Lovell Soccer.
Good Website deffinetly buying again from here
I bought some Adidas Astros F50's in size 5.5 but they were to small. But it was very easy to return!
16 października 2024
Opinia niezależna
Odpowiedź od Lovell Soccer
Many thanks for your positive review. We are pleased that you enjoyed your online shopping experience with us here at Lovell Soccer.
So far so good.
So far so good.
Ordering processing was clear and very user friendly.
I await my delivery, therefore I will update when the goods arrive.
11/10 so far. Keep up the good work. X
19 listopada 2024
Opinia niezależna
Odpowiedź od Lovell Soccer
Many thanks for your positive review. We are pleased that you enjoyed your online shopping experience with us here at Lovell Soccer.
Website very user friendly
Website very user friendly, discount code sent quickly. Very good selection.
17 listopada 2024
Opinia niezależna
Odpowiedź od Lovell Soccer
Many thanks for your positive review. We are pleased that you enjoyed your online shopping experience with us here at Lovell Soccer.
Odpowiedź od Lovell Soccer
Many thanks for your positive review. We are pleased that you enjoyed your online shopping experience with us here at Lovell Soccer.
Good easy ordering nice free…
Good easy ordering nice free customisation easy process look like a nice football boot and ordered from here a few times now
8 listopada 2024
Opinia niezależna
Odpowiedź od Lovell Soccer
Many thanks for your positive review. We are pleased that you enjoyed your online shopping experience with us here at Lovell Soccer.
Odpowiedź od Lovell Soccer
Many thanks for your positive review. We are pleased that you enjoyed your online shopping experience with us here at Lovell Soccer.
Still waiting on boots and…
Still waiting on boots and personalisation but happy with the process
2 listopada 2024
Opinia niezależna
Odpowiedź od Lovell Soccer
Many thanks for your positive review. We are pleased that you enjoyed your online shopping experience with us here at Lovell Soccer.
If you need any more information regarding the status of your order, please do not hesitate to get in touch on sales@lovellsoccer.co.uk
Odpowiedź od Lovell Soccer
Many thanks for your positive review. We are pleased that you enjoyed your online shopping experience with us here at Lovell Soccer.
Bought the Adidas F50 for my daughter…
Bought the Adidas F50 for my daughter as a Xmas present and took advantage of the free id personalisation with my daughter's initials received yesterday box looked like the evri delivery guy had been lying on the box took the boots out and one of the initials were already peeling off so ended up just peeling the other initial off also which wasn't hard terrible workmanship..but to save the hassle of returning I will just keep the boots as they are fine but no wonder the id is free it doesn't stick properly so be advised I'm very disappointed as my daughter would have loved her boots with her initials on them
23 października 2024
Opinia niezależna
Odpowiedź od Lovell Soccer
Good Afternoon,
We apologise for any inconvenience caused and greatly appreciate your patience. We’re pleased to understand that, after reviewing your details with our customer service agent, we have successfully managed to come to a solution to help resolve this issue.
Best Regards,
Lovell Soccer
Easy transaction
Easy ordering, good communication, good price.
Ordered multiple styles of the same boot and returning the unwanted ones was easy and straightforward.
15 października 2024
Opinia niezależna
Odpowiedź od Lovell Soccer
Good Afternoon,
Thank you very much for your positive review. We're thrilled to hear you enjoyed your online shopping experience with us at Lovell Soccer.
Odpowiedź od Lovell Soccer
Good Morning,
We're sorry to hear about your experience, and we understand your frustration. We'd love the opportunity to make things right.
Could you please reach out to us directly at sales@lovellsoccer.co.uk so we can discuss the issue and find a resolution together?
Thank you for your feedback, and we hope to resolve this for you soon.
No items and no communication!
Ordered two tops. Latest delivery 14/10/24. Today is 17/10/24, order showing as "packing." I contact Lovell via email on the 15/10/24 and I am still awaiting communication regarding where my items are.
Please read these reviews and avoid this company, I should've gone with my gut and avoided. Scam artists - as others have said.
17 października 2024
Opinia niezależna
Odpowiedź od Lovell Soccer
Good Afternoon,
We apologise for the inconvenience caused. One of our customer service agents has been assigned to investigate this matter further, and we will be in touch shortly.
Thank you for your patience as we work to resolve this issue for you.
Kind Regards,
Lovell Soccer
Odpowiedź od Lovell Soccer
Muchas gracias por tu reseña positiva. Nos complace que haya disfrutado de su experiencia de compra en línea con nosotros aquí en Lovell Soccer.
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