Lovell Homes Recenzje 

1300
Wynik TrustScore: 4.5 na 5

4,6

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Great experience, incredibly patient. Went back a few times to check the development and nothing was too much trouble - great thing was no hard sell and no pressure couldn't have been more genuine... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

We have just bought a house at farriers fold in Rugeley, and it has honestly been the best experience we've had. Chloe was the advisor taking care of everything for us she has been fantastic throu... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Honestly, our buying process with Lovell Homes was brilliant from start to finish. The whole thing went through so quickly and smoothly. The sales team kept us in the loop the entire time and were inc... Zobacz więcej

Reakcja na opinię

Oceniono na 4 z 5

Mortgage process was so smooth and sales executive Juanita and site manager Paul were so helpful and informative. If I really be honest, there were few points that I'm not happy with the house... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy


Dane kontaktowe

4,6

Doskonała

Wynik TrustScore: 4.5 na 5

1 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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4,6

Wszystkie recenzje

(1300)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 241

Napisz recenzję
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Oceniono na 3 z 5

The sales team (Caroline and Jade) are…

The sales team (Caroline and Jade) are excellent and very helpful. However, I cannot say the same for their bosses. When people do not keep their word, it leaves a bad taste in the mouth. Personally, I would have pulled out of buying this property because of this, but my wife really loved the location of the property. So, for her sake, I decided to go ahead with the purchase. Hopefully, they will keep their word going forward.

30 listopada 2025
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Odpowiedź od Lovell Homes

Thank you for taking the time to share your feedback.

We’re delighted to hear that Caroline and Jade provided excellent support throughout your journey so far, and we truly appreciate your recognition of their efforts.

We’re sorry to learn that aspects of your experience left you feeling disappointed. Please allow us to clarify that the initial guide price provided at the Early Bird stage is an estimate only and not a fixed price. Final prices are determined based on market conditions and demand at the point of release, which can sometimes result in adjustments. We appreciate that this can be frustrating, and we are sorry that this caused you upset.

Your feedback is invaluable, and we will share it with the wider team to ensure we continue improving our communication and processes. We hope you and your wife enjoy your new home.

Kind Regards
Laura

Oceniono na 5 z 5

Amazing attention, feedback and service

The amazing attention and feedback from Lisa with all of her emails and the very professional service from Tom has made my Lovell experience truly "LOVELLly".
Thank you very much!!

5 grudnia 2025
Opinia niezależna
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Odpowiedź od Lovell Homes

We're happy to hear that the attention and professional service made your experience so positive. Thank you very much for sharing your feedback; we appreciate it!

Oceniono na 5 z 5

The customer care was fantastic.

Excellent customer care and all done very efficiently. The work done was perfect. Thank you.

3 grudnia 2025
Opinia niezależna
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Odpowiedź od Lovell Homes

We're happy to hear that you had an excellent customer experience and that our work met your expectations. We appreciate your kind words and thank you for your feedback.

Oceniono na 5 z 5

I wanted to complement Jordan (Painter…

I wanted to complement Jordan (Painter & Decorator Harleston) not only for his quality of work and attention to detail which is outstanding! But also for his friendly nature, communication and service.

1 grudnia 2025
Opinia niezależna
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Odpowiedź od Lovell Homes

We're happy to hear that you had such a positive experience! We appreciate your kind words regarding the quality, detail, and friendly service you received. Thank you for your feedback!

Oceniono na 5 z 5

Amazing service

We completed on our new home this week and our sales advisor Emily has been amazing from start to finish through the whole process. We were always updated, able to view the property and are thrilled with our new home.

28 listopada 2025
Opinia niezależna
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Odpowiedź od Lovell Homes

Hi Kirsty,

Thank you for your 5 star review.

We're delighted to hear that you're thrilled with your new home!

It's always great to hear the service you had was amazing, we will be sure to pass your positive feedback onto Emily.

We wish you many happy years in your new home.

Kind Regards,
Lovell Homes

Oceniono na 1 z 5

Prepare to go into a long battle

It is an ongoing battle to get anything done. Excuse after excuse and repeat visits to ‘inspect’, by people not qualified to do so. Endless repeat calls to customer service who don’t actually do anything. Having to go to NHBC next. Actually feel sorry for the guy on site who turns up with no idea why he is back again. They have so many photos of our property, they can fill an album!

26 listopada 2025
Opinia niezależna
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Odpowiedź od Lovell Homes

Thank you for sharing your feedback. We’re sorry to hear about your experience and understand how frustrating this must be for you. Please be assured that our Customer Service team is actively working with you to resolve the outstanding issues as quickly as possible.

We regret that you feel the NHBC is your only option, as our priority is to ensure your concerns are addressed directly and to your satisfaction.

If there’s anything further you’d like to discuss or any additional details you feel would help us resolve this sooner, please don’t hesitate to reach out to our Customer Service team.

Kind regards
Laura

Oceniono na 5 z 5

Exceptional Service and Professional Support

I am currently undergoing a home purchase with the help of Heather and the team at Lovell, and I couldn’t be happier with the experience.

Heather has been exceptionally professional from the very beginning. She had listened carefully to my initial queries, responded promptly, and always provided clear and helpful information. Her ability to signpost me to the right resources is making the process straightforward and much less stressful. Heather’s friendly approach and genuine care has stood out, and she is willing to go the extra mile to ensure I feel supported.

The wider support team are also contributing to a smooth journey, providing timely updates and assistance whenever needed. Their collaborative approach to date ensures that everything is going as planned, and I am feeling informed and reassured throughout the current purchase.

Overall, Heather and the team are exceeding my expectations. Their expertise, communication, and dedication are making this a truly positive experience. I highly recommend Lovell to anyone considering a new home.

Having previously purchased a new build through a different company, this was certainly not the case.

Thank you again to Heather and everyone involved!

26 listopada 2025
Opinia niezależna
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Odpowiedź od Lovell Homes

Thank you Marco for leaving a lovely 5* review of your experience with Heather and the team at Lavender Chase in Hunstanton.

It's wonderful to read your comments about our sales team, and we have passed them on directly to Heather, who we know will be very happy to read them.

Thank you again Marco, we hope that you will be incredibly happy in your new Lovell Home!

The Lovell Team.

Oceniono na 5 z 5

Fantastic work from Jordan

Absolutely fantastic work from Jordan at Hopton with our decorating. Cannot thank him enough for the outstanding job he’s done all through the house. He went above and beyond to make sure everything looked great! Thanks so much!

26 listopada 2025
Opinia niezależna
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Odpowiedź od Lovell Homes

Thank you Danielle for taking the time to leave a 5* review for the service which you have received from our customer care team in East Anglia, and the work which was carried out on your home by Jordan.

We have passed your comments on directly to Jordan, who we know will be really happy to read them and to our customer care team in the region for review. Thank you again Danielle.

Oceniono na 5 z 5

Really great experience with Lovell

Really great experience with Lovell. We now have our home and everything is perfect
Great customer service as well

20 października 2025
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Odpowiedź od Lovell Homes

Thank you Theodora for leaving a lovely 5* review of your experience with the team at Florence Fields in King's Lynn.

It's wonderful to read your comments about our sales team, and we have passed them on directly to Juanita, who we know will be very happy to read them.

Thank you again Theodora, we hope that you will be incredibly happy in your new Lovell Home!

The Lovell Team.

Oceniono na 5 z 5

Excellent customer service.

I'm an older buyer,and it's many years since I purchased a property. Adrienne, the sales agent in Haverfordwest, explained everything to me in detail and with clarity. She gave me plenty of opportunities to ask questions and answered them to my satisfaction.

23 listopada 2025
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Odpowiedź od Lovell Homes

Thank you very much for your 5 star review Pauline. We appreciate you sharing your experience. It's great to hear that our sales agent provided you with detailed explanations and addressed your questions thoroughly, making your property purchase smooth. The team will be thrilled to read your feedback. We wish you all the best in your brand-new Lovell home.

Oceniono na 5 z 5

The sales team communicate well and…

The sales team communicate well and professionally.

21 listopada 2025
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Odpowiedź od Lovell Homes

Thank you very much for a 5 star review! We're glad to hear that our sales team communicated well and professionally. Thank you for your positive feedback! We look forward to welcoming you into your brand-new Lovell home

Oceniono na 5 z 5

The team were very fantastic and…

The team were very fantastic and hospitable. I think having explored many other developers, as soon as we walked into the marketing suite, the reception we got made us feel welcome and knew that was going to be our home.

Juanita and Anieze were amazing personality, and really helped us with making our decisions.

20 listopada 2025
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Odpowiedź od Lovell Homes

Thank you Charles for leaving a lovely 5* review of your experience with the team at Florence Fields in King's Lynn.

It's wonderful to read your comments about our sales team, and we have passed them on directly to Juanita and Agnese, who we know will be very happy to read them.

Thank you again Charles, we hope that you will be incredibly happy in your new Lovell Home!

The Lovell Team.

Oceniono na 4 z 5

Happy with the ease of buying

Happy with the ease of buying. Only negative is that I wasn't made aware of additional extras, ie vanity unit on show in the show house, but not included in my purchase. This should have been made clear at point of purchase.
Larry and David were very professional and helped in choosing colours and flooring.

19 listopada 2025
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Odpowiedź od Lovell Homes

Thank you Chris for leaving a lovely 4* review of your experience with the team at Bowlers Green in Hopton on Sea.

It's wonderful to read your comments about our sales team, and we have passed them on directly to Debbie, Larry, and David, who we know will be very happy to read them.

Thank you again Chris, we hope that you will be incredibly happy in your new Lovell Home!

The Lovell Team.

Oceniono na 5 z 5

Stair stringer repair

Jordan the decorator attended to repair the stair stringer. Good job done. Quick and thorough. Thanks

20 listopada 2025
Opinia niezależna
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Odpowiedź od Lovell Homes

Thank you Christopher for taking the time to leave a 5* review for the service which you have received from our customer care team in East Anglia, and the work which was carried out on your home by Jordan.

We have passed your comments on directly to Jordan, who we know will be really happy to read them and to our customer care team in the region for review. Thank you again Christopher.

Oceniono na 5 z 5

Excellent company

Excellent company, helpful every step of the way.
Special mention for Simone, goes the extra mile. Really appreciate her help and patience. Thank you.

18 listopada 2025
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Odpowiedź od Lovell Homes

We're happy to hear that you had such a positive experience! We appreciate your kind words and are so glad that our team could be helpful and patient. Thank you for your feedback.

Oceniono na 5 z 5

The staff are all so lovely and…

The staff are all so lovely and incredibly helpful, they explain things so well and really make the whole experience enjoyable

16 listopada 2025
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Odpowiedź od Lovell Homes

Thank you very much for leaving a 5 star review Lydia. We're happy to hear that our staff made your experience so enjoyable! I will pass your kind feedback onto the team. We look forward to welcoming you into your brand new Lovell home.

Oceniono na 4 z 5

Amazing and very supportive

To begin with, in my journey of buying a house with Lovell in King’s Lynn, Hailey was very supportive and answered all my questions well. Everything was explained clearly. When it was time for the exchange of contracts and completion was approaching, I encountered issues with my own conveyancing solicitor. It was a very stressful moment.
During this time, Juanita, who was on the development site, was incredibly helpful. Without her assistance, I might not be living in my new home today. She guided me through what needed to be done at a very crucial stage of the buying process. Juanita played a vital role in helping me reach completion.David was also great.

Now, I am happily living in my new home, and Juanita continues to be helpful whenever I have enquiries. I can truly say the Lovell team has been very supportive. Great job!

1 listopada 2025
Opinia niezależna
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Odpowiedź od Lovell Homes

Thank you Ma Shiela Mitre for leaving a lovely 4* review of your experience with the team at Florence Fields in King's Lynn.

It's wonderful to read your comments about our sales team, and we have passed them on directly to Juanita, who we know will be very happy to read them.

Thank you again Ma Shiela Mitre, we hope that you will be incredibly happy in your new Lovell Home!

The Lovell Team.

Oceniono na 5 z 5

Tennyson Fields development has one of…

Tennyson Fields development has one of the most efficient, knowledgeable and honest sales lady in Sharon Jackson.
From our first visit, to look at properties to our purchase, Sharon has been an absolute shining example of professionalism, intertwined with someone who genuinely cares.
We have had weekly phone calls. She addressed any and all queries that arose. Supported us through the selling - and now through the purchasing. Her knowledge of processes regarding the purchase and new builds is both reassuring and impressive!
Lovell homes have built some stunning homes and we are looking forward to moving in.
I am confident that we will have all the support we will and might need in the future from Sharon and the team I have yet to meet or deal with.
I would say that the assisted offers are helpful. The Help to sell scheme is straightforward but I do feel that further information from that group would have been useful. Processes, such as who to speak to regarding questions and queries could be made clearer, from the beginning.
So far, so good. 😊

3 listopada 2025
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Odpowiedź od Lovell Homes

Hello,

Thank you for your 5 star review!

It's great to hear about your positive experience on our Tennyson Fields development and the support you received during your purchase from Sharon, she will be delighted to hear your comments!

We value your feedback about the Helping Hands scheme and will explore ways to improve clarity in that process.

Kind Regards,
Lovell Homes

Oceniono na 5 z 5

Holsworthy office TERESA AMAZING

Teresa in the holsworthy sales office, made us feel welcome, and through the whole prosses helped us, Teresa is very understanding and knows her job, I value Teresa alot, I can not thank Teresa enough for everything she has done for me and my partner, this is our first home together, we are so excited and cant wait to move in to our new home, thank you so much Teresa and thank you lovell.

9 listopada 2025
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Odpowiedź od Lovell Homes

Thank you so much for your wonderful review! We’re thrilled to hear that Teresa made such a positive impact throughout your journey to your first home. We’ll be sure to pass on your kind words. Congratulations to you and your partner on this exciting milestone—we hope you make countless happy memories in your new home!

The Lovell Homes Team

Oceniono na 5 z 5

Amazing customer experience

The sales team were amazing. Jade was patient to answer all our questions, provided us with all the information we needed to make an informed decision whilst also being open and objective with us as we explored options within Lovell homes.

4 listopada 2025

Doświadczenie Trustpilot

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Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.

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