I purchased a pair of boots on 03/01/2024 for $59.95. After receiving the product a few weeks later, I was disappointed with the quality—it was nothing like what was advertised on the app. I decided t... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I am always nervous ordering on line from a foreign country but I watched the youtube review video by Misty Love Lee, which included a discount code. Misty is such a lovely and genuine young lady, and... Zobacz więcej
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I hade very unique experience with looks like summer specifically after service because i ordered two bags I received one and the second bag was missing immediately I connect the company and they resp... Zobacz więcej
The Ozzy Shoulder Bag is absolutely gorgeous!!!! Amazing quality at such a good price point. Really a statement piece, it looks like a functional work of art. Customer service has been stellar as well... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
Looks Like Summer designs and retails beautiful pieces to achieve a fashion statement, a woman's truly unique way to express her style and creativity.
Dane kontaktowe
Lisbon, Portugalia
- hello@lookslikesummer.com
- www.lookslikesummer.com
Inni użytkownicy przeglądali również
I received the best service from the…
I received the best service from the team of Looks Like Summer. I had a delay in the shipment on the courier’s side. I wrote to Customer Service and from that point onwards, I received several updates, a refund of some of the order’s fee and prompt responses. They really went out of their way to make sure I was happy. I received a perfect bag, nicely wrapped and it looks amazing. I will definitely order from them again.
21 lipca 2020
Opinia niezależna
Odpowiedź od Looks Like Summer
Dear Anat,
Thank you very much for your honest and transparent feedback!
We do our best to compensate our customers for any delays and issues that may occur with their orders as we wish only to cater to your happiness above all!
We wish you enjoy your purchase to the fullest and I assure you we are available for any future requests you may have.
Have a great day!
Amy
Looks Like Summer Team
Fantastic customer service
Fantastic customer service! It was a long process due to the USPS's fault. My customer service was followed by Amy, endless effort to find and replace my package. I finally received bags, especially Red Diana Leather Tote bag is cuter than I imagined. Great design and good quality, I love it!
10 lipca 2020
Opinia niezależna
Odpowiedź od Looks Like Summer
Dear Yon,
We are very happy to read about your customer experience!
These have been troubled times indeed on account of the ongoing COVID-19 outbreak and we deeply appreciate your understanding and support. We certainly hope you enjoy your purchase and make the best out of this Summer!
Have a great week,
Amy
Looks Like Summer Team
I’m not sure if their products are real…
I’m not sure if their products are real leather as they claimed. It doesn’t seem like real leather... I wish to get a refund for that.
22 czerwca 2020
Opinia niezależna
Odpowiedź od Looks Like Summer
Dear Ellll,
Thank you very much for posting your review.
I can assure you that at Looks Like Summer, our bags are made with genuine second layer cowhide leather. While not first layer cowhide, this is a very durable, resistant, and light material that allows for great quality at an affordable price. The leather tag presented with the bag proves that the material is, in fact, genuine leather and when submitted to a fire test it will behave itself as such - any specialist will attest to the bag’s material if you wish to search for a second opinion.
If there is anything else we might help you with, our Support Team at hello@lookslikesummer.com is fully available to cater to your needs.
Have a great day,
Amy
Looks Like Summer Team
Bad n Awful
Highly doubt their review's authenticity. Seems you can only leave a 5-star review or you will get flagged/reported for your honesty. Bad customer service, lacking of design, not worth the money.
12 czerwca 2020
Opinia niezależna
Odpowiedź od Looks Like Summer
Dear Vanessa,
We are honored to have your feedback, it means a lot to us!
We do our best to provide our customers with great designs at an affordable price - it is part of our mission to find the best materials and techniques that allow for a low price-point and I assure you we are doing our best to lower prices as well as bring regular promotions and exclusive campaigns.
It is a true pleasure to serve you!
Have a great day,
Amy
Looks Like Summer Team
Was so excited about the bag I ordered
Was so excited about the bag I ordered, it’s great quality for the price. Yes, it took awhile to get to me considering what’s going on in the world, but customer service was AMAZINGLY helpful. They sent me a huge email detailing everything about my order and how they could assist me further. Would definitely buy again.
4 czerwca 2020
Opinia niezależna
Odpowiedź od Looks Like Summer
Dear Olivia,
We are truly honored by your words and valuable input.
We strive to help our customers and be as transparent as possible, especially during this unfortunate outbreak. We do whatever we can to cater to our customers' needs and making sure all parcels are sent to those who have been waiting for a considerable time now.
We certainly cannot wait to see you again and we are now offering Free Express Shipping with every order, which usually assures delivery within 1 to 5 business days!
Have a great day,
Amy
Looks Like Summer Team
Late order
I ordered a bag from looks like summer on 14th of May and i was soo excited about it to the point where i wanted to tell my family and friends about it. Today is 31st of May and i still didnt get the bag and didnt receive any updates about it which is really disappointing since i had high expectations about this brand.
31 maja 2020
Opinia niezależna
Odpowiedź od Looks Like Summer
Dear Mariam,
Thank you very much for reaching out to us - hope you are doing well.
I do understand this is a very unfortunate situation and I would like to assure you it is also very frustrating for us not to be able to assist you further since, at the moment, your parcel is under the courier's control.
We have been following up on this matter frequently and I can assure you the parcel is due for updates soon.
We guarantee the merchandise is in transit making its way to you and it will arrive at its final destination. We are doing whatever we can to ensure the courier processes your parcel as soon as possible - at the moment, due to the current worldwide health crisis, delays are to be expected and, unfortunately, beyond our control.
Have a great day,
Amy
Looks Like Summer Team
Exactly same design as another brand
In the beginning, I found the design and color both look very nice, but then I found all their designs were exactly the same as another brand called 'by far', which is more expensive. I really don't know which brand is copying.
29 maja 2020
Opinia niezależna
Odpowiedź od Looks Like Summer
Dear Icey,
Thank you very much for providing your feedback.
Looks Like Summer's products have differences that set them apart from other brands - such as the fact that our merchandise is unbranded, for example. Similarities are the product of a fashion market that moves according to trends that affect all brands in an organic and dynamic way.
Furthermore, it is our goal to bring the best quality possible at an affordable price-point, whether through material choices or design decisions. We do whatever we can to improve our product and service quality and better cater to our customers' needs.
Have a great day,
Amy
Looks Like Summer Team
green Sandales
I bought a pair of shoes, and when I tried them on it seemed as if the heel might fall off if I stepped the wrong way. The design was beautiful, but not made from sturdy enough materials. It was made from vegan leather and acrylic, which is stated of the website, but the acrylic used for the sole so flimsy I don’t think it would last long walking around. I think even if there was some small improvements to design the shoes would feel sturdier. Good for insta pics, and the package was nicely packed and it came pretty quick in the mail. I’m just disappointed in what they used for the sole. I’m going to return them.
14 maja 2020
Opinia niezależna
Odpowiedź od Looks Like Summer
Dear Cameron,
We appreciate your opinion - it means a lot to us!
We are aware of your unfortunate experience and we sincerely apologize for this situation. Our Support Team (hello@lookslikesummer.com) is more than ready to help you with the return process and I can assure you that we will take your opinion and feedback into account in order to further develop our products.
Positive customer experience is our goal and we shall do whatever we can in order to have happy and satisfied customers!
Have a great day,
Amy
Looks Like Summer Team
Ordered on 8 april 2020
Ordered on 8 april 2020, haven't received the bag!
I ordered Esma Leather Bucket bag on 8 April 2020. Today is 9 May 2020 and I still haven't received the bag. Checking "track my order" and it's all in Chinese, which I can't even read. Now I don't know where the bag is and I'm not sure whether I would receive the bag eventually.
9 maja 2020
Opinia niezależna
Odpowiedź od Looks Like Summer
Dear Jenny,
Thank you for expressing your concern and opinion - we will surely reflect upon it.
I just checked your order and I can confirm it has been shipped on April 17th. It is now making its way to you as we speak and we expect it to arrive at your doorstep within the next few business days - the parcel's status will be updated by the postal system on the next checkpoint. We apologize in advance for any delay that may occur at this time due to the ongoing COVID-19 outbreak which has affected courier services worldwide as well as our own workforce, restricting our normal work.
You may confirm the information stated above via the tracking number LZ030463829CN and also obtain further shipping updates as well as ascertain your parcel's whereabouts - for a translated version, simply click the check-box at the bottom right of the page to access other languages.
Please note that sometimes the tracking activity can be delayed a couple of days due to customs and shipping processes.
Hope your parcel reaches you soon and safe.
Have a great day,
Amy
Looks Like Summer Team
Not worth it.
Not worth it. I bought the Ivara Rattan Bag - Natural and the rattan was very poorly woven and broken in most places. It looks cute enough to use for the summer, but it's definitely not a long-term use bag. I expect it will fall apart within a few months...
6 maja 2020
Opinia niezależna
Odpowiedź od Looks Like Summer
Dear Lynleigh,
Thank you very much for expressing your opinion - it is very valuable to us!
We are very sorry for this unfortunate customer experience - we do strive to provide the best quality products at affordable prices and we really wish all our customers are happy and satisfied. Our Support Team will reach out to you soon in an effort to find a suitable and satisfying solution for this issue and we are more than willing to provide you a replacement bag.
Hope to see you around very soon!
Have a great day,
Amy
Looks Like Summer Team
Good value for the cost
I loved my bag so much that I ordered another one in a different color. The ordering process was easy and I received both shipments quickly and without hassle. I only wish that LLS still carried this pouch bag so that I could order it in the larger size.
21 lutego 2020
Opinia niezależna
Odpowiedź od Looks Like Summer
Dear TW,
We are delighted to have your feedback, it is very important to us!
It is our goal to serve our customers' needs by providing quality designs at an affordable price - I assure you we are always working on finding new and improved models and we wish to have your visit more often!
It is a true pleasure to serve you!
Have a great day,
Amy
Looks Like Summer Team
Great & nice quality
21 lutego 2020
Opinia niezależna
Odpowiedź od Looks Like Summer
Dear Shaikha,
We appreciate your review!
It means a lot to us to know you are happy and we would be proud to cater to your future handbag and accessory needs!
Have a great day,
Amy
Looks Like Summer Team
Review
I honestly like one of the bag as well as the quality.
But the green one it seem very small depend on the photo on the website.
The delivery package was good but it seem take long time .
21 lutego 2020
Opinia niezależna
Odpowiedź od Looks Like Summer
Dear Shareefa,
Thank you so much for sharing your story!
Although we are happy you enjoy the quality of the item you purchased, we will make sure to consider your feedback about the bag's size to avoid this mistake from happening in the future.
As for the long waiting period you had to endure, please accept our sincerest apologies for the delay since the courier suffered from constraints due to the Coronavirus outbreak, which affected shipping times significantly - I assure you we did not mean to corrupt your customer experience.
If there is anything else you need, I am happy to assist you and thank you for your honest and transparent feedback.
Have a great day,
Amy
Looks Like Summer Team
I've had to sent three emails to follow…
I've had to sent three emails to follow up on the return process (Still no response).
So far, not happy with the way they deal with their return process. To add to it, the bag color is definitely not the same color as they show on their website. Overall the bag is okay, just misleading when it comes to the color of the bag.
20 lutego 2020
Opinia niezależna
Odpowiedź od Looks Like Summer
Dear MG,
Thank you so much for expressing your thoughts!
Our Support Team is aware of your request and has replied accordingly to them via email and they have also reached you via our store's integrated email service as well as via Trustpilot's messaging tool in hopes of giving you an answer as swiftly as possible.
We suggest you check your email account for these replies on your spam/junk folders as the email sent may have been automatically redirected to those categories. If you are unable to find these messages, we will do our best to find a viable alternative to contact you and disclose the information you need.
Thank you once again for helping us improve our service and we will do our best to reflect this learning experience in the future.
Have a great day,
Amy
Looks Like Summer Team
Thumbs up
Love the design and quality of their bags.
Their customer service is also impeccable.
All in all, I give them a 5/5
20 lutego 2020
Opinia niezależna
Odpowiedź od Looks Like Summer
Dear Hania,
Thank you so much for your kind words!
It brings us joy to know you are a fan of our products and we assure you we have new and exciting things just around the corner! Stop by sometime soon for more and we will do our best to honor your amazing feedback with an excellent service.
Have a great day,
Amy
Looks Like Summer Team
Nasty counterfeit designer bags…
Nasty counterfeit designer bags re-branded.
Made in China, poor quality.
If you’re gonna start a brand, at least come up with your own designs.
4 lutego 2020
Opinia niezależna
Odpowiedź od Looks Like Summer
Dear Milan,
Thank you very much for your honest and transparent feedback.
We do our best to provide the highest-quality leather goods possible at an affordable price by crafting them with genuine second layer cowhide leather. And also, although our designs may be similar to others available on the market, ours have some distinctive features such as being unbranded.
I assure you we do our best to improve our service considering our customer's reviews and we strive to become better every day. If there is anything we may do to enhance your experience, I am delighted to help!
Have a great day,
Amy
Looks Like Summer Team
Honest Review: Stellar Customer Service, Beautiful Bags at Fantastic Prices!
Disclosure: this is a completely honest review and I have no affiliation with Looks Like Summer, nor did they gift any of their products as I purchased them all myself.
I have made 2 orders from Looks Like Summer so far with purchases of 3 Claudette pouch bags and 2 Monreau bags between October and November 2019. Shipping was very fast and trackable and personally, I am very happy with my bags. People keep saying the bags are not made of real leather (with particular mention of the Claudette bags) but they are indeed leather. All the bags (not just the Claudette) comes with a piece of genuine leather tag and I compared both the tag against the bags, did the leather smell and touch test, etc. They are all indeed genuine leather. The bags may not necessarily be the same high end leather of the $2,000 - $2,700 USD Bottega Veneta bags, but they are definitely leather (you can look very closely and notice the natural leather texture markings). I’m waiting for the spring season to arrive to start using my Monreau bags (also leather and excellent in quality and how they are made) but so far all of my Claudette bags have had no problem.
I use one of my small Claudette pouches literally all the time - which by the way, the small pouch bag holds SO MUCH. I’m so glad I got 2 small Claudette bags and just 1 large one - I only got the large so I can fit my Hermès Constance long wallet (and STILL, there’s so much space left). I love them all but I prefer and get much better use out of the small size Claudette bags. I’ve been using them for almost 4 months now without any issues or any changes in their quality. Even with a little bit of rain on them, it doesn’t ruin them at all. Plus the pricing of these beautiful bags that are well made is excellent. Of course you get what you buy and they are very good for the price. I have one authentic Bottega Veneta Intrecciato hobo bag in white and for how much I spent, I only got to use it for a few years before it turned completely dirty (incredibly sad about this as it’s just sleeping in my closet so I will need to look at expensive restoration services in the future). So in that way, bags from Looks Like Summer work really great for me!! I am not spending thousands on a trendy / fad bag. Though I got a few pieces of theirs in white, I wouldn’t feel as bad if they eventually so get slightly dirty (if they even do, maybe) because I didn’t spend a fortune on them. Even then, since my own authentic Bottega bag experience, I have learned to be more careful with all my leather bags since, regardless of their prices.
Last but most importantly, I was also VERY happy with their customer service. Long story short, they immediately replied to my email with a question I had and they were happy to adjust the discount for me with no questions asked, AND, was happy to offer me another coupon code too. Communication was very friendly and nice, prompt, clear and no hassle at all. Stellar customer service all over!! I believe the customer service comes from Portugal but based on what I can tell, they have various drop ship distribution outlets throughout the world in order to get their products out to their customers faster, obviously depending on where the customer lives / where the products are sent to.
I am super happy and look forward to making more purchases in the future from them! Thank you Looks Like Summer!! 😊
29 stycznia 2020
Opinia niezależna
Odpowiedź od Looks Like Summer
Dear Christine,
Thank you so much for the lovely feedback!
We are more than happy to know you are satisfied with our service and we'll surely put your feedback to good use!
We cannot wait to see you around more often and hope to bring you more positive experiences with every purchase.
Have a great day,
Amy
Looks Like Summer Team
I purchased so many leather bags (7)
I purchased so many leather bags (7), at one shot coz the quality seems very good with very neat tailoring in the photos. However, it they are way below expectations. The quality is really really not worth the price, not even half of their sale price. Secondary, the packaging is so also very bad, with just plastic and cover. I was expecting there should be in proper gift box or something very appealing. So disappointed. will never buy again.
27 stycznia 2020
Opinia niezależna
Odpowiedź od Looks Like Summer
Dear Shahay,
Thank you for expressing your opinion - it means a lot to us.
At Looks Like Summer, we believe fashion is for everyone and we wish only to provide the best products possible at an affordable price point - to do so, we make sure to resort to a combination of good suppliers, smart and durable materials, and a lot of technique when assembling our pieces. If for some reason, you felt like we failed to live up to the standard of quality you had expected when placing your order, then I assure you we try our best to continuously improve and meet our customers desires and needs by conducting regular quality control checks to ensure all items are packed and shipped in the best condition possible.
We will also address the matter of the packaging as soon as possible to ensure all orders are shipped in the best conditions possible and avoid future setbacks.
If there is anything we may do to change your customer experience, I am delighted to help as we aim to bring happiness to our customers.
Have a great day,
Amy
Looks Like Summer Team
Pretty good overall!
I dont know why all the hate for this shop, I am quite happy with my purchases. The customer support was very friendly and resourceful, and the shipping time was extremely fast...
The bags seem to be of good quality and are lasting me just fine, overall I am pleased and would buy again.
25 stycznia 2020
Opinia niezależna
Odpowiedź od Looks Like Summer
Dear Laura,
We deeply appreciate your review and we are happy we have provided a service that lives up to your expectations.
It is our mission to continue improving and we would be very happy to cater to your needs in the future!
Do not hesitate to come back to us should there be anything else you need.
Have a great day,
Amy
Looks Like Summer Team
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
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