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Zobacz, co mówią recenzenci

Oceniono na 1 z 5

I purchased a pair of boots on 03/01/2024 for $59.95. After receiving the product a few weeks later, I was disappointed with the quality—it was nothing like what was advertised on the app. I decided t... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I am always nervous ordering on line from a foreign country but I watched the youtube review video by Misty Love Lee, which included a discount code. Misty is such a lovely and genuine young lady, and... Zobacz więcej

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Oceniono na 5 z 5

I hade very unique experience with looks like summer specifically after service because i ordered two bags I received one and the second bag was missing immediately I connect the company and they resp... Zobacz więcej

Oceniono na 5 z 5

The Ozzy Shoulder Bag is absolutely gorgeous!!!! Amazing quality at such a good price point. Really a statement piece, it looks like a functional work of art. Customer service has been stellar as well... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

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Napisane przez firmę

Looks Like Summer designs and retails beautiful pieces to achieve a fashion statement, a woman's truly unique way to express her style and creativity.


Dane kontaktowe

3,8

Dobra

Wynik TrustScore: 4 na 5

137 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Great Experience

Love it! I got this very cute dainty white leather bag, it’s literally so adorable I can’t get over it. Very high quality! The shipping was quick and when I had a question they responded right away through email. Very satisfied with my purchase <3

14 września 2021
Opinia niezależna
Oceniono na 5 z 5

I have purchased 2 leather bags from…

I have purchased 2 leather bags from LLS and they were both so beautiful and shipped out to me so quickly. They both took about a week to get to me. I have never had one issue with this company and they’re items are lovely. Will order from them again very soon! :)

23 sierpnia 2021
Opinia niezależna
Oceniono na 4 z 5

Missing items replacement

Originally I purchased two items, one of them was missing when I received the package, but after reaching out to the support team the problem was totally solved. Staff replies fast and is willing to help. In my case, one of the items was out of stock, and they quickly replaced it with some other ones.

3 sierpnia 2021
Opinia niezależna
Oceniono na 1 z 5

If I could give less than 1 star I…

If I could give less than 1 star I would.
This is not a legitimate brand. Poor quality shoes for the price and when I tried to return the shoes I had to send to an address in China where they didn't pick the delivery up and 6 months later they were returned to sender back to me. DO NOT WASTE YOUR TIME OR MONEY

26 lipca 2021
Opinia niezależna
Logo Looks Like Summer

Odpowiedź od Looks Like Summer

Dear Sun Lover,

Thank you very much for taking the time to post your review.

We understand return shipping costs may be higher than we would like for certain parts of the world at the moment - we provide a worldwide free express shipping service at no additional cost and we have prepaid shipping labels for the EU, USA, and Canada for returns and we also offer free exchanges for the aforementioned zones.

We hope to successfully implement this system for many other countries around the world in order to speed up and streamline the return process and we will certainly consider your feedback in order to strive for continuou improvement our services.

Have a great day,
Amy
Looks Like Summer Team

Oceniono na 1 z 5

52 day shipping, poor quality, wouldn’t accept return

What the headline said. Site advertises global express shipping but my package took 52 days to arrive. It's a white bag and I got it for Spring, but it's now almost August. When it arrived, I was really disappointed with the quality. It was all crumpled up in the box and the weaving was loose and gaping. It smelled horribly of plastic as soon as I opened the package and it just feels cheap. I don’t know how else to describe it. I tried to begin a return online, but was notified that my purchase was not eligible for returns. The return policy is 60 days from date of purchase, but I still had 8 days left. Given the time it took to arrive, I felt like refusing to accept a return was unfair, even if it had been over 60 days. I sent a very polite email to customer service assuming they'd be happy to help make it right. However, apparently the "summer bags" and leather (?) bags are not eligible for returns. I sent photos of the poor quality bag as proof and explained how disappointed I was with the entire experience, but Amy seemed unwilling to work with me, even so much as to offer store credit or an exchange. This was honestly probably the worst company I've ever purchased from in terms of shipping time, quality of goods, AND customer service. I know the photos of their products look so cute online, but don't fall for it. There are better places to spend your money.

24 lipca 2021
Opinia niezależna
Logo Looks Like Summer

Odpowiedź od Looks Like Summer

We are terribly sorry for your customer experience,

Please contact our support team and they will be able to compensate you accordingly.

Best Regards,
LLS Team

Oceniono na 5 z 5

I’ve ordered multiple times from LLS…

I’ve ordered multiple times from LLS and all of my purchases have been great quality and real leather. One item was back ordered but the others arrived quickly. Amy in Customer service has be very responsive to my status request and even expedited my item to arrive in time for a trip.

12 lipca 2021
Opinia niezależna
Oceniono na 1 z 5

Have to pay for your international return to China

I have received the order a month and a half later than purchased. To return I have to pay and arrange for an international post of a large box to China.
The product style and quality are not exactly the same as it appears on the website.
I had a higher expectation. I think LLS is a good concept, it still needs to improve to execute the higher standard shown on their website in an overall service and product aspects.

15 czerwca 2021
Opinia niezależna
Oceniono na 1 z 5

Arnaque complète

Arnaque complète. Je vous déconseille fortement de commander sur ce site frauduleux. Les articles ne viennent pas du Portugal comme déclaré sur leur site mais de Chine (colis ne correspond pas du tout aux photos qu’ils publient.. couleur et qualité vraiment cheap surtout pour le prix des articles). Ne commandez surtout pas sur ce site c’est du dropshipping .

14 czerwca 2021
Opinia niezależna
Oceniono na 1 z 5

I purchased the shoes and it took about…

I purchased the shoes and it took about 20 days to be delivered. I was not happy because it didn’t fit me well, and sent it back to return. But I had to pay shipping cost for twice!! The reason is, they never picked up, so UPS had to send it back to me. So I paid again and the customer service is terrible. Do not buy anything from them!

3 czerwca 2021
Opinia niezależna
Oceniono na 1 z 5

While this place has beautiful marketing…

While this place has beautiful marketing photos, the products are maybe a half-step up from the quality of SHEIN. I ordered a pair of shoes and some earrings. Shipping took over a month. The label on the shoe box was hardly covering the label from the Chinese factory, they smelled like chemicals, and are not even close to worth what I paid. As for the earrings, I was sent a random pair of cheap earrings that bear no resemblance to what I actually ordered. I’ve reached out to Customer Service but am not optimistic that this will be resolved.

24 maja 2021
Opinia niezależna
Logo Looks Like Summer

Odpowiedź od Looks Like Summer

We are terribly sorry for your customer experience,

Please contact our support team and they will be able to compensate you accordingly.

Best Regards,
LLS Team

Oceniono na 1 z 5

Ignoring my emails - terrible customer service and post sales

I sent an item back to China at my own expense to get a refund. Due to Covid, the parcel couldn't be delivered to the destination address and LLS was requested to pick it up instead. The parcel has been sitting at the China Post for more than a month and nobody collected it; I sent LLS a couple of emails but they don't get back to me. It seems I will never see my $ back. (Thankfully, PayPal refunded me the shipping cost).

20 maja 2021
Opinia niezależna
Logo Looks Like Summer

Odpowiedź od Looks Like Summer

We are terribly sorry for your customer experience,

Please contact our support team and they will be able to compensate you accordingly.

Best Regards,
LLS Team

Oceniono na 1 z 5

Cheap, question leather.

Recently purchased two boots. They arrived fairly quick to Australia from China in separate parcels,about 2 to3 weeks. That's where good experience ended. They are not the quality as shown on site, am questioning if real leather - no indications/markings 9f any kind on boot/sole to indicate which parts are leather if any. I decided to keep one pare as looked less cheap, but the other pair wanted to return - i knew from other comments to expect to pay for shipping. But, gasp, was going to cost me 100aud to get back to China I required 30 days. Basically 2/3 of boot price. Glad I only bought on sale, but still ridiculous. Wy can't they do like yoox or outnet and use their account, for a reasonable rate? Also, no PayPal option - a warning sign right there. No recommendation.

2 maja 2021
Opinia niezależna
Oceniono na 1 z 5

Poor

Unfortunately the material looks a lot cheaper than they show online. They also make you pay international shipping for returns. So I’m basically expected to be out of pocket $40 for international return to their factory in China. I do not recommend. Very unprofessional.

29 kwietnia 2021
Opinia niezależna
Logo Looks Like Summer

Odpowiedź od Looks Like Summer

Dear Stephanie,

Thank you very much for your feedback!

We understand return shipping costs may be higher than we would like for certain parts of the world at the moment - we provide a worldwide free express shipping service at no additional cost and we have prepaid shipping labels for the EU, USA, and Canada for returns and we also offer free exchanges for the aforementioned zones.

We hope to successfully implement this system for many other countries around the world in order to speed up and streamline the return process and we will certainly consider your feedback in order to strive for continuou improvement our services.

Have a great day,
Amy
Looks Like Summer Team

Oceniono na 1 z 5

Be aware that:

Be aware that:
Items are really badly made. Stuff from china, dispatched from china.
Returns are at your expense and never refunded since the item never reaches the address where you should return them! (given by a almost non existing customer service) . Stay away

2 kwietnia 2021
Opinia niezależna
Logo Looks Like Summer

Odpowiedź od Looks Like Summer

Dear Laura,

Thank you very much for submitting your review, we appreciate it!

Our items are crafted in China, we do our best to ship all parcels from the warehouse closest to our Customers' locations if that is indeed possible - which is why we have warehouses and dispatch teams on three different locations across the globe: Portugal, China, and USA.

As for returns, please note that we do offer Free Exchanges for the EU, USA, and Canada and we also have prepaid return shipping labels for these locations through our Returns Center - unfortunately, we are still not able to implement return shipping labels on a worldwide level due to cost constraints but we are doing whatever we can to make sure we are able to provide this service to all our customers as soon as possible.

We assure you your feedback will be taken into account to make sure we are able to improve our service quality in an effort to strive for continuous improvement.

Have a great day,
Amy
Looks Like Summer Team

Oceniono na 1 z 5

Shoes literally fell apart after 1 month

Shoes literally fell apart after 1, yes ONE month of use and customer service was no help. You can get better quality cheaper literally anywhere else. Don't waste your time.

31 marca 2021
Opinia niezależna
Logo Looks Like Summer

Odpowiedź od Looks Like Summer

Dear Carly,

Thank you so much for expressing your opinion!

We regret hearing you had such a bad experience shopping with us - it is truly not our goal to leave matters like this unattended and we hope to solve this issue as effectively as possible.
That said, we would like to offer you a replacement pair of your choice, completely free of charge, which will hopefully help revert this mishap and disappointing experience.

Our Support Team has already contacted you directly and we are more than ready to proceed accordingly as we trust our products' quality and we are confident this has been an isolated issue.
We wish for nothing less than your complete happiness and satisfaction and we will always be ready to find a suitable solution for issues such as this one.

Thank you once again, we will make sure to take your feedback into account in order to continuously improve our service's quality.

Have a great day,
Amy
Looks Like Summer Team

Oceniono na 1 z 5

FALSE ADVERTISING

FALSE ADVERTISING
ordered a pair of boots from them because they were on sale and had “free express shipping”. This shipping claim ended up being totally bogus. First of all, it took them nearly a month to ship out the shoes. I guess they did not actually have any shoes to sell but sold them anyways. Several back and forth e-mails with customer service yielded no further info just that they were under pressure due to Covid, which I mean, a day or two delay is expected, but a month???. This was only the beginning of issues. They ended up sending the shoes from the US to Canada using UPS (which in its own right took almost two weeks!), so when I got the tracking I was notified I owed more than 60$ in duties and fees! I ended up trying to broker my own parcel with the CBSA so I would not have to pay UPS’s service fees (which are criminal in their own right) long story short after a month of stress I have a pair of boots that are just ok and I am still trying to sort out the duties I owe due to UPS screwing things up at their end. The shoes fit super small but look mostly like the photos. All in all, I will not order from them again and would strongly discourage anyone else from buying unless you are prepared to spend double the advertised price to actually get the shoes and are willing to wait a really long time

16 marca 2021
Opinia niezależna
Oceniono na 1 z 5

Very disappointing:

Very disappointing:
- long time from order to delivery
- shoes came from China
- don't fit at all
- return process not clear -> hidden on the website
- started a return process 7.3.21, still don't have an answer
- clear already that I have to pay around 20 Euros to return the shoes.

And I got this superficial answer and still donˋt have a clue (2 weeks after the first request) how to return the shoes, that are much too small.

14 marca 2021
Opinia niezależna
Logo Looks Like Summer

Odpowiedź od Looks Like Summer

Dear Monika,

We appreciate your feedback in this regard - we value it highly.

I would like to assure you we are indeed very sorry for this delay as our production unit and warehouse team have been facing a very high demand conditioned by the restrictions associated with the ongoing COVID-19 pandemic, which resulted in a higher than expected service time.

While our items are crafted in China, we do our best to ship all parcels from the warehouse closest to our Customers' locations if that is indeed possible. We understand you are unhappy with the item's fit and we can see that you have indeed submitted a return request which has been approved and all instructions have been sent to your email accordingly.
We offer free exchanges in Europe, the USA, and Canada if you wish to obtain your item in a different size or color and I assure you we are in the process of implementing free return labels but, at the moment, we lack the cost structure to sustain a successful integration.

Your feedback will be taken into account to make sure we are able to improve our service quality in any way we can and we thank you for taking the time to share your thoughts with us.

Have a great day,
Amy
Looks Like Summer Team

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