Everything went wrong. Trackers sent dead and wouldn't charge. Followed by slow response from tech support only to make the trackers not work and then told I was a pain in the ass customer because y'a... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
WE HAD VERIZON CONNECT AND IT WAS HORRIBLE TRUCKS WERN'T WHERE IT SAID KEPT CHARGING US FOR TRACKERS WE DID'NT HAVE SENT SERVICE PERSONAL TO REPAIR OR TROUBLE SHOOT THEM LEFT THE DASHES UNHOOKED
Lonestar tracking is great and especially Zach. I ordered a fourth tracker and he set it up with my special specifications. Including geofence with alerts when cows leave boundaries, when cows ar... Zobacz więcej
Reakcja na opinię
The hard wired unit is awesome to stash somewhere, my biggest fear is mice chewing wires not being discovered ever. It has worked flawlessly since installation. Customer service was there when ques... Zobacz więcej
Informacje dotyczące firmy
- Dostawca urządzeń GPS
- również w kategorii:
- Producent elektroniki
- Telematyka
Napisane przez firmę
LoneStar Tracking is a Texas-based technology company specializing in reliable, long-range monitoring solutions for businesses operating in remote and demanding environments. We design and deploy hardware and software systems that provide real-time visibility into temperature, water levels, location, and asset conditions—helping customers make informed decisions, reduce losses, and operate more efficiently. Our core solutions include temperature monitoring systems for agriculture, cold-chain logistics, and industrial use cases, as well as water tank level monitoring for ranches, farms, and remote infrastructure. Many of our devices operate using low-power wide-area networks (LPWAN), satellite connectivity, and IoT technologies, allowing them to function reliably where traditional cellular coverage is unavailable or inconsistent. At LoneStar Tracking, we focus on delivering practical technology that works in the real world. Our systems are designed to be easy to deploy, low maintenance, and highly dependable—because our customers rely on accurate data, not guesswork. From real-time alerts and historical reporting to user-friendly dashboards, our platform is built to provide actionable insights without unnecessary complexity. Customer support is a cornerstone of our business. We work closely with our customers to understand their specific needs and ensure they get maximum value from our solutions.
Dane kontaktowe
PO Box 48, 78623, Fischer, Stany Zjednoczone
- 877-777-8636
- support@LoneStarTracking.com
- www.lonestartracking.com
4,5
Doskonała
637 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 33% z negatywnych recenzji
Zwykle udzielenie odpowiedzi zajmuje ponad miesiąc
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
This has been a reliable service and…
This has been a reliable service and what issues I have had has been resolved promptly and I will continue to use this service, thanks
30 czerwca 2023
Tracker works great
Tracker works great! Used to keep track of my mother in law with Dementia. She does not drive anymore, but tracker is still used until she sells her car in case of theft.
23 czerwca 2023
Great!!!!!!!
29 czerwca 2023
I was pleasantly pleased and surprised…
I was pleasantly pleased and surprised when Christie (aka real person) answered the call and spoke to me in English (with TX accent). She expeditiously resolved all my concerns with extreme professionalism.
Well done!!
7 lipca 2023
Opinia niezależna
Service/sales team was superb!
26 czerwca 2023
Ease of setup and peace of mind.
24 czerwca 2023
Excellent customer service
25 maja 2023
Providing comfort!
The hard wired unit is awesome to stash somewhere, my biggest fear is mice chewing wires not being discovered ever. It has worked flawlessly since installation. Customer service was there when questions came. Only critic would be foreknowledge of when one satellite hands over to another satellite it can trigger a notification like the unit has moved.
Even on the map it will show a distance from one spot to another even while nothing has moved.
After this learning curve, it has made at least 4 sleep easier knowing the coverage on our asset never stops.
17 czerwca 2023
Quality product
Quality product! Performs exactly as advertised. Outstanding customer service when I called to clarify a couple of installation/setup questions.
16 czerwca 2023
Great gps tracking the app works great
Great gps tracking the app works great. Great customer service. What more do you want. Very happy with Lonestar.
21 czerwca 2023
Opinia niezależna
Odpowiedź od LoneStar Tracking
Thank you for taking the time to leave us a wonderful 5-star review! We're thrilled to hear that you are pleased with our GPS tracking system and that our app is working seamlessly for you. Our team takes pride in providing great customer service, and your kind words reaffirm our commitment to delivering a top-notch experience.
We appreciate your satisfaction and are grateful for your support. If there's anything else we can assist you with or any feedback you'd like to share, please don't hesitate to reach out. We're here to ensure your continued happiness with Lonestar.
Thank you again for choosing us as your GPS tracking solution. We look forward to serving you in the future!
Best regards,
The Lonestar Team
Purchased for a car trailer
Purchased for a car trailer, works really well. Accurate, and has fleet options if you own many of them.
11 czerwca 2023
Odpowiedź od LoneStar Tracking
Thank you so much for your glowing 5-star review! We are thrilled to hear that our product has been an excellent fit for your car trailer. It's fantastic to know that it has been performing accurately, meeting your needs precisely. We take pride in offering fleet options for customers like you who own multiple trailers, ensuring seamless integration and convenience. We truly appreciate your feedback and hope our product continues to exceed your expectations. Should you need any assistance in the future, please don't hesitate to reach out. Happy trails!
Odpowiedź od LoneStar Tracking
Hello,
We are sorry that you are having issues with your device. I went ahead and checked your account, and it appears that it is working properly.
As well, I was worried about you not receiving any support, so I checked our call logs and I do not show any calls from your number or emails into our support desk. We have tried calling you over the past two days to assist and left voicemails. We are here to help and available via phone at 1-877-777-8636 and email at support@lonestartracking.com
Please contact us and we can get your issue resolved,
LST
Works great
Works great. I get a text if it moves after sitting and the map location comes up on my phone app whenever I want to check it. EZPZ
10 czerwca 2023
Odpowiedź od LoneStar Tracking
Thank you so much for taking the time to share your positive experience with our product. We're thrilled to hear that you're finding it easy to use and effective in meeting your tracking needs. Our goal is to provide seamless, user-friendly solutions, and your feedback confirms that we're on the right track.
Your satisfaction is our top priority and we truly appreciate your 5-star review. It not only motivates us to keep improving, but also helps others understand the value of our product.
Remember, if you have any questions or need assistance with anything, our support team is just a click away. Thanks again, and enjoy peace of mind with our product!
Best Regards,
LST
Pleased with product and company
Devices work and notifications work
Price is fair
I am updating the review as the app now works
The navigation structure is a bit rough but it works and the company is responsive
8 czerwca 2023
Odpowiedź od LoneStar Tracking
Thank you for taking the time to share your feedback. We appreciate hearing about your positive experiences with our devices, including their functionality and the reliability of notifications. We strive to offer fair pricing to ensure our customers receive value for their investment.
We are sorry to hear about the trouble you ran into with the mobile app. Yes, we are based in Texas and our app should work for users in any country. Please contact our technical support team if you continue to have issues with the app.
I will also forward your comments about the website navigation to our team and ask them to make some improvements.
Take care,
LST
The tracker did not work
The tracker did not work. It said it would be ok to place it where I placed it. The instructions were not detailed enough and it was way too complex to figure out the programming. All I did was waste more than $100.00. I even repositioned it and it still did not work.
8 czerwca 2023
Odpowiedź od LoneStar Tracking
I'm sorry to hear about your disappointing experience with our tracker and the challenges you encountered during its setup. We sincerely apologize for any inconvenience caused and appreciate your feedback, as it helps us improve our products and services.
We understand that the tracker did not meet your expectations, and we apologize for any confusion caused by the instructions provided. We strive to provide clear and comprehensive instructions to ensure a seamless user experience, and we regret that this was not the case for you. Your feedback will be shared with our product development team to enhance our instructions and make them more user-friendly.
Regarding the positioning of the tracker, we apologize if our initial guidance led to complications. While we aim to provide accurate recommendations, individual environments may vary, leading to different outcomes. We regret any frustration this may have caused.
We genuinely value your satisfaction as our customer and would like to make it right. Please reach out to our customer support team, and they will assist you in resolving the issue or provide you with a suitable solution. Your happiness is important to us, and we are committed to ensuring your satisfaction with our products.
Once again, we apologize for any inconvenience you experienced, and we appreciate your feedback. We hope to have the opportunity to regain your trust and provide you with a better experience in the future.
Best regards,
LST
Two weeks in and happy with my purchase
Two weeks in. Works as advertised. Can location precisely down to a house number.
8 czerwca 2023
Odpowiedź od LoneStar Tracking
Thank you so much for taking the time to leave this excellent 5-star review. We are delighted to hear that you're happy with the precise location tracking feature of our product and that it's working as expected.
At LoneStar Tracking, we work hard to meet expectations like yours, and we're glad to hear we hit the mark for you. We hope that our product continues to provide you with the high level of performance you've come to expect over the past two weeks.
If you need any assistance or have any other feedback in the future, please don't hesitate to reach out. We always strive to improve our products based on our valued customers' experiences.
Once again, thank you for your positive feedback, and we look forward to serving you in the future.
Best Regards,
LST
Excellent product and excellent support…
Excellent product and excellent support from the folks at Lonestar
6 czerwca 2023
Odpowiedź od LoneStar Tracking
Thank you so much for taking the time to leave us a 5-star review. We're thrilled to hear that you've had an excellent experience with our product and our team at Lonestar. Our priority is always to provide top-notch support and products to our clients, and we're happy to know we hit the mark for you.
We look forward to continuing to serve you. Please don't hesitate to reach out if you have any further questions, needs, or comments. We appreciate your support!
Best regards,
The Lonestar Tracking Team
Having a live person call me and…
Having a live person call me and solving my concerns. He more than willing to help me understand the notifications I was receiving. Come to find out I misunderstood what was going on with my equipment. This been a accurate device and so far worth it.
8 maja 2023
Odpowiedź od LoneStar Tracking
Thank you so much for leaving us a five-star review. We are thrilled to hear about your positive experience with our support team. Customer satisfaction is our utmost priority, and we're glad that our team could help clarify your concerns. It's great to know you found value in your equipment, and we hope it continues to serve you accurately and efficiently.
Please don't hesitate to get in touch if you have any more questions or need further assistance. We're always here to help you make the most of your device.
Best regards,
LST
Great support
I was having issues with getting tracker loaded that was ordered from a 3rd party vendor installed in a piece of test equipment. Called tech support and they walked me through the process, added the device to my account and got me up and running. I have 27 of these devices and have had 2 trailers stolen this year. Recovered both trailers the same day they were stolen.
4 czerwca 2023
Odpowiedź od LoneStar Tracking
Thank you so much for taking the time to leave this excellent review. We really appreciate your business and are thrilled to hear that our tech support team was able to assist in getting your tracker installed and functioning properly. It's fantastic to hear that our devices have already proven effective in recovering your stolen trailers. We are committed to providing reliable and efficient service, especially when it comes to safeguarding your assets.
Your satisfaction is our priority, and your feedback serves as a great encouragement to our team. We look forward to continue serving you and your 27 devices.
Best Regards,
LST
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.