First time I've bought from LGC, online, and won't be the last. Competitive prices, good website, easy ordering, kept informed throughout and fast delivery.
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Good range of products, although some odd mainstream lines you can get anywhere. Main issue is the postage. Order placed Monday, despatched Friday, not due to arrive until 7 September and Royal Mail T... Zobacz więcej
Reakcja na opinię
An amazing selection of products at reasonable prices. My order arrived very quickly and so well packaged even though it had to travel to the other end of the country! Will definitely be shopping here... Zobacz więcej
Reakcja na opinię
My friend bought a diary on the store, she got it embossed, she was so very happy, she lives in Kuwait, she asked me to leave a review for the store and their excellent customer service, specially... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
- Sklep artystyczny
- Rękodzieła
- Rękodzieło artystyczne
- Sklepy z artykułami biurowymi
- Sklep z długopisami
- Usługi poligraficzne
Napisane przez firmę
Since 1973, London Graphic Centre has been in Covent Garden providing artists and designers with the tools that spark their creativity. The flagship store, opened in 1996, is a treasure trove of creative and art supplies, stationery, gifts and more. Our unparalleled range stocks the best there is from across the globe: from invaluable specialist items that are otherwise hard to source to great value, everyday essentials at a price that's hard to beat. Our online store mirrors our retail space. Together with our mail order service it connects us with the wider artistic community across the UK (and beyond). We'll deliver same-day to London, next-day across the UK and to most overseas locations.
Dane kontaktowe
16-18 Shelton Street, WC2H 9JL, London, Zjednoczone Królestwo
- 020 7759 4500
- customercare@londongraphics.co.uk
- www.londongraphics.co.uk
4,3
Doskonała
814 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 85% z negatywnych recenzji
Zwykle odpowiada w ciągu 2 tygodni
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Really great customer service
Really great customer service - they were quick to sort out a minor issue with my order and were great!
26 marca 2025
Opinia niezależna
Odpowiedź od London Graphic Centre
We truly appreciate your kind review! Have a lovely week ahead, and we hope to see you shopping with us again soon.
Warm regards,
Heidi
Golden acrylics
Very good quality rich pigment color. I am very pleased.
28 marca 2025
Opinia niezależna
Odpowiedź od London Graphic Centre
Wow, thanks for the glowing review! We're so glad you enjoyed your experience and look forward to serving you again soon. 🌟 - LGC
Easy to navigate for a product
Easy to navigate for a product. Fast delivery
20 marca 2025
Opinia niezależna
Odpowiedź od London Graphic Centre
Thank you so much for taking the time to leave us such a kind review! Have a lovely rest of your week and we hope to see you shopping again with us soon :)
Best wishes
Heidi
Superb items
Superb items. Sustainably packaged. Good prices and quick delivery. Couldn't ask for more!!
20 marca 2025
Opinia niezależna
Odpowiedź od London Graphic Centre
We truly appreciate your kind review! Have a lovely week ahead, and we hope to see you shopping with us again soon.
Warm regards,
Heidi
Great products, excellent staff
Helpful staff, great products, good communication about order.
24 marca 2025
Opinia niezależna
Odpowiedź od London Graphic Centre
Your thoughtful review means so much to us—thank you! Enjoy the rest of your week, and we can’t wait to see you again soon.
Good price and fast delivery
Good price and fast delivery. Very pleased all round.
14 marca 2025
Opinia niezależna
Odpowiedź od London Graphic Centre
Thank you so much for taking the time to leave us such a kind review! Have a lovely rest of your week and we hope to see you shopping again with us soon :)
Best wishes
Heidi
Poorly packaged with contents missing
I ordered 5 tins of inks, a roller and lino from London Graphics and ended up spending £197. This included the £4.95 standard delivery despite initially stating that items bought over a certain amount would be free delivery. 5 days later I receive my untracked parcel missing the 2 out 5 8 ounce speedball ink cans and the lino sheets. The package had been so poorly packed that one end was open with half the contents missing. No help offered from customer help desk. I won't be buying anything from this company again.
24 marca 2025
Opinia niezależna
Odpowiedź od London Graphic Centre
Updated response 25/3 3pm
Hi Astrid,
Thank you for taking the time to speak with me earlier—I really appreciate the opportunity to clarify this situation with you.
As we discussed, you mentioned that you tried to call us in the afternoon, but unfortunately, all our phone lines were busy at the time. Our system then prompted you to leave a voicemail or send us an email so we could follow up as soon as possible, but I understand that you chose not to do so. Without a voicemail or an email record of your call, we had no way of knowing you needed assistance.
I completely understand your frustration, and I’m sorry for any inconvenience this caused. In your review, you mentioned that no help was offered, but please know that we always do our best to assist customers as soon as we're aware of an issue. Had we received a message, we would have provided the same resolution we arranged for this morning—a full replacement on a next-day delivery at no cost.
As a small team with just two phone operators, there are times when our lines are busier than we'd like, which is why we encourage customers to leave a message so we can get back to them as quickly as possible. I also wanted to mention that we only received your email this morning following our response to your Trustpilot review, which was the first opportunity we had to help.
When items are damaged in transit, we always aim to resolve the issue as quickly as possible—typically within 24 hours when stock allows—because providing the best service to our customers is really important to us. We appreciate your feedback on our packaging and look forward to receiving your photos so we can share them with our team and continue to improve.
I hope your replacements arrive safely tomorrow, and if there's anything else I can do to help, please don’t hesitate to reach out.
Best wishes,
Heidi
Good Morning Astrid
We are so sorry to hear this has happened. We have tried to find emails matching your details so we can look into this for you but to no avail. If you could please email us your order number to info@londongraphics.co.uk so we can look into this for you and get it resolved!
best wishes
Heidi
What a great place!
What a great place! Great prices and wow! Fast postage. Thank you
14 marca 2025
Opinia niezależna
Odpowiedź od London Graphic Centre
Wow, thanks for the glowing review! We're so glad you enjoyed your experience and look forward to serving you again soon. 🌟 - LGC
Great product range
Great product range, easy to order, good delivery. I used to enjoy going to to the store, but live to far away now
15 lutego 2025
Opinia niezależna
Odpowiedź od London Graphic Centre
Thank you so much for taking the time to leave us such a kind review! Have a lovely rest of your week and we hope to see you shopping again with us soon :)
Best wishes
Heidi
Winsor & Newton Acrylic got here fast
I ordered a Winsor & Newton Acrylic Mixing White, 120ml tube. It arrived very promptly and the price was affordable. The packaging could have been better as the outer box was a little damaged, but it didn't really matter. I'd rather that, than having to pay more for the product just for the packaging... Overall I like London Graphic Centre and would definitely do business with them again.
7 marca 2025
Opinia niezależna
Odpowiedź od London Graphic Centre
Thank you so much for taking the time to leave us such a kind review! Have a lovely rest of your week and we hope to see you shopping again with us soon :)
Best wishes
Heidi
Damaged order
Took delivery of mountboard only to find all were damaged on the corners, contacted LGC straight away where Zoe quickly arranged for replacement boards and 10% discount off next order as a gesture of goodwill, excellent service.
5 marca 2025
Opinia niezależna
Odpowiedź od London Graphic Centre
Thank you so much for taking the time to leave us such a kind review! Have a lovely rest of your week and we hope to see you shopping again with us soon :)
Best wishes
Heidi
Really good experience
Really good experience, they have beautiful products s all over.
3 marca 2025
Opinia niezależna
Odpowiedź od London Graphic Centre
Thank you so much for taking the time to leave us such a kind review! Have a lovely rest of your week and we hope to see you shopping again with us soon :)
Best wishes
Heidi
Great company good service & delivery.
Great company good service & delivery.
21 lutego 2025
Opinia niezależna
Odpowiedź od London Graphic Centre
Thank you for leaving us such a glowing review! We hope you'll be back shopping with us soon :-) - LGC
Excellent personalised servie
Excellent personalised service. Prompt and professional. They really care about the service they provide.
6 marca 2025
Opinia niezależna
Odpowiedź od London Graphic Centre
Thank you for your amazing review! We're thrilled you enjoyed your experience and can’t wait to see you again soon. 😊 - LGC
Prompt service/delivery and competitive…
Prompt service/delivery and competitive pricing. Thank you.
5 marca 2025
Opinia niezależna
Odpowiedź od London Graphic Centre
We’re so grateful for your fantastic review! Thanks for shopping with us — we hope to see you again soon! 🛒 - LGC
Great supplier terrible delivery
The supplier was great but the delivery company was terrible
24 lutego 2025
Opinia niezależna
Odpowiedź od London Graphic Centre
Thank you so much for taking the time to leave us such a kind review!
We are sorry to hear you had a poor experience with our delivery partners. We would really appreciate some insight to your experience so please email us at info@londongraphics.co.uk with any additional feedback you would like to share!
Have a lovely rest of your week and we hope to see you shopping again with us soon :)
Best wishes
Heidi
Quality oil paints and at a great price…
Quality oil paints and at a great price with fast delivery.
17 lutego 2025
Opinia niezależna
Odpowiedź od London Graphic Centre
Thank you for your wonderful review! It means a lot to us, and we can't wait to have you shop with us again. 🙌 - LGC
Really regret shopping with these guys
Really regret shopping with these guys, Things arrive super slow with no answer to calls or emails.
25 lutego 2025
Opinia niezależna
Odpowiedź od London Graphic Centre
Hi Jessie
I believe this issue has now been resolved but I would like to repeat my apologies for the issue we had with our courier partners. Your order was dispatched from us to be with you on time however the order was misplaced by them in transit and we were not made aware of this until you made your enquiry with us.
I can see you emailed us yesterday and we got back to you this morning leaving a voicemail explaining the situation and supplying a full refund to you after confirming this with you several minutes later. We do get back to all emails within 24 hours either via a return email or via a phonecall.
I hope overall your concerns have been addressed via our phonecall and refund however if you have any further issues please contact me at customercare@londongraphics.co.uk with FAO Heidi in the subject line.
Best wishes
Heidi
I had a problem with a order , but it was sorted quickly and with care.
I had a problem with a order, but there customer sevice team were helpful and put it right quickly. I will use the company again,
24 lutego 2025
Opinia niezależna
Odpowiedź od London Graphic Centre
Wow, thanks for the glowing review! We're so glad you enjoyed your experience and look forward to serving you again soon. 🌟 - LGC
The staff was also very helpful
The store very well-organized and has a great selection of drawing boards. The staff was also very helpful and knowledgeable, providing expert advice and assistance whenever needed
23 lutego 2025
Opinia niezależna
Odpowiedź od London Graphic Centre
Your glowing review just made our day! Thank you for choosing us — we look forward to serving you again soon. ❤️ - Heidi @ LGC
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
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