Waited 9 months for my flight claim - still not paid out or updated me. Me and my partner were delayed over 12 hours for a return to UK flight in Nov 2025, 3 hours sat in the airport awaiting a f... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
First thing is we were left on the transport bus without adequate air circulation and became unbearably hot, driver wouldn't open the door to help cool down. Finally got on the plane and still had to... Zobacz więcej
I travelled recently to Inverness, and found myself in a bit of a pickle. The stewardess (Kimberley), absolutely amazing, went out of her way to help, and massively resolved my problem. It may only... Zobacz więcej
If I could give less than 1 star, I would. If you are unfortunate enough to need this airline (as not many airlines fly to Scotland), prepare yourself to receive the worst customer service ever. And i... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
Loganair is the UK’s leading regional airline, proudly connecting communities across Scotland, the wider UK, Ireland, and Scandinavia. With all-inclusive fares as standard, every journey comes with a generous luggage allowance, complimentary onboard service, and the chance to collect and spend Avios through Loganair Loyalty. As a family-founded airline with over 60 years of experience, we place reliability, care, and community at the heart of everything we do. Whether reuniting families, supporting island life, or providing business and leisure connections, Loganair is committed to making travel simple, welcoming, and dependable.
Dane kontaktowe
Lightyear Building, 9 Marchburn Drive, Glasgow Airport, PA3 2SJ, Paisley, Zjednoczone Królestwo
- 0344 800 2855
- www.loganair.co.uk
1,8
Słaba
717 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 68% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Phoned re a query on my ticket
Phoned re a query on my ticket. Got all the information i needed and issue resolved straight away. Less than 5 minute on hold and super helpful agent.
12 grudnia 2025
Opinia niezależna
Flew with this airline Fantastic Serviceover the weekend…
Flew with this airline over the weekend and they were fantastic. Flights were on time and on board staff friendly and helpful. We had a problem with our return flight due to a delayed flight from a DIFFERENT airline, resulting in us missing our connection to the Logan Air flight. It was a stressful time for us due health problems, but when I called Logan Air they couldn’t have been more helpful and I was able to book a flight over the phone for the following day.
HIGHLY RECOMMENDED.
6 grudnia 2025
Opinia niezależna
Very poor service all round,
Very poor service all round,
My outbound flight was scheduled to depart at 06:20, yet did not leave until after 08:00, arriving in Southampton after 09:00. This delay caused me to miss critical portions of a work training session. Throughout the delay, communication was wholly inadequate. Ground staff repeatedly stated that departure was “five minutes away” while claiming we were waiting for the captain. After 08:00, passengers were moved onto a bus and left there for over 30 minutes with no explanation. Upon finally boarding the aircraft, the flight crew told us we should not have been sent to the bus at all, as they had explicitly instructed ground staff not to load passengers. This level of disorganisation reflects a serious internal communication failure.
The return flight displayed the same poor standards. Boarding was scheduled for 20:10, yet more than 30 minutes passed with zero updates. Passengers were left without any clarity on timing or cause of delay, creating unnecessary stress and frustration.
Looking at other reviews the responses from logan air lack empathy and pretty much just say our t&c’s mean its fine to be late as long as its under 2 hours and we can move your flight if we wish just read the t&c’s. Feel whoever JH is replying to these comes across as passive aggressive and maybe customer experience training could be provided.
8 grudnia 2025
Opinia niezależna
Excellent customer service
I had issues with my journey due to caring for my terminally father and attending his funeral. The customer service team were outstanding. Kind, helpful, patient and considerate. The flights themselves are also preferable to flying with other airlines like easyjet - good luggage allowances and refreshments as standard. Thank you
6 grudnia 2025
Opinia niezależna
Once great - now awful
I don't know what's happened to this previously great little airline. I've been travelling on Loganair for 10 months since I started a new job. To begin with they were fantastic - easy website, on time flights, pleasant staff. Of late - absolutely dreadful. Constantly changing timetables and flight schedules. And when you phone up - because the website is glitchy and sometimes doesn't let you complete actions online - there is no compassion or care. Usually no-one even bothers to say sorry. I fly nearly every week with this airline and they refused to refund me one flight - after changing it from 4PM to 12.30PM - which I couldn't do. So I rebooked to the 7.55PM and they then changed to 21.20PM - which I couldn't do. I phoned to ask them to refund. Sat there for 20 mins - only to be told that they wouldn't. Utter waste of time. Last night. LM68 was cancelled from Birmingham to Aberdeen. We had to follow some chap around the airport to multiple locations with no information. Some people had an email saying flight cancelled - some did not. The first flight the following day - also cancelled. In the end I decided to drive 8 hours through the night rather than put up with more of this ineptitude service. Come on Loganair - sort yourselves out!
27 listopada 2025
Opinia niezależna
Odpowiedź od Loganair
Thank you for taking the time to share your feedback. We greatly appreciate your loyalty over the past 10 months and are truly sorry that your recent experiences have not reflected the high standards you previously enjoyed.
To clarify, all flights purchased with Loganair are non-refundable, and our policies regarding schedule changes are outlined in our Conditions of Carriage. These terms are designed to ensure fairness and transparency for all customers.
In this instance, the change to your flight departure time—while understandably inconvenient—falls within the permitted threshold of up to five hours. As your change was under this limit, it does not qualify for a refund under our policy. However, you are entitled to a free change to the flight’s departure date and/or time.
We sincerely apologise for the disruption to your journey from Birmingham and understand how frustrating delays and or cancellations can be, particularly when communication does not meet expectations. Cancelling a service is always our last resort, and our priority is to get customers to their ticketed destination safely and as soon as operationally practical. Please be assured that your experience has been shared with our operations and customer service teams to help us improve how we manage and communicate during such situations.
Thank you again for bringing this to our attention. We hope to restore your confidence in Loganair and look forward to welcoming you on board again soon. ^JH
Multiple delays
Multiple delays, no 24h helpline, absolutely useless. Left a vulnerable woman stranded. Shame on you you shower.
27 listopada 2025
Opinia niezależna
Flight delays
Flight was delayed twice from NQY to Manchester airport. Arrived at the Manchester airport and waiting for steps to disembark. Delay caused impact to train tickets that was booked to Leeds. Huge inconvenience and cost implications. Airline should start to take some initiatives and work their way to achieving reliability.
21 listopada 2025
Opinia niezależna
Odpowiedź od Loganair
Hi Raeesa,
Thank you for your feedback, and we're sorry to hear about your experience.
This is certainly not the level of service we aim to provide. To allow us to investigate this further with our ground handling agents in Manchester, we kindly ask that you reach out to our Customer Relations Department via the Help Centre link below: https://www.loganair.co.uk/customer-support/
We understand how frustrating this situation must have been, and we appreciate you taking the time to share your concerns. Our team is committed to reviewing this thoroughly and ensuring appropriate follow-up.^JM
Brilliant service 🌟🌟🌟🌟🌟
Flew with you today from Southampton to Jersey. What a difference! Delayed going out (due to ice on the wing so not your fault) but the pilot personally stood in front of us twice and updated us. Managed to make time up over there and didn't land that late. Coming back we took off EARLY and landed very EARLY. I have NEVER landed on time or earlier from Jersey!!! I was elated. The staff were happy, friendly and welcoming. One guy going over and 2 ladies on the way back. Brilliant service. Also the cost was OVER HALF THE PRICE OF BLUE ISLANDS!!! Honestly ... so happy with the service today. It makes a change to give great feedback. Well done Loganair. Long may it continue 👏👏👏
19 listopada 2025
Opinia niezależna
At Southampton Airport & just bumped of…
At Southampton Airport & just bumped of a flight to Edinburgh, we are going to a wedding booked in February and because Loganair only sent one email about checking in to our 83 year old mother in law who is not tech savvy, we were unaware that checking in at the Airport put you at risk of being booted off, we booked via BA so could not check-in on the App, absolutely appalling service by Loganair especially leaving ground staff to sort, I will never book another flight with you or BA, you’ve left the my wife & Mother in law in tears, absolutely disgusting 🥵
7 listopada 2025
Opinia niezależna
Crap Airline
Absolutely diabolical. No customer information. I’m at Derry airport and 6.30 flight to Heathrow has been delayed by a full hour. Waiting at departure gate not a member of staff to be seen. No update nothing. I have a connecting flight to Bangkok. NEVER USING THESE ABSOLUTE COWBOYS EVER AGSIN!!!
3 listopada 2025
Opinia niezależna
Odpowiedź od Loganair
Thank you for your feedback. Please accept our sincere apologies for the delay to your flight and for any service that fell below your expectations.
We understand how frustrating it can be when updates are not clearly communicated. While not all airports provide delay information via Tannoy announcements, updates on flight departures are advised via the flight information display screens within the airport. Flight status information is also available directly on the Loganair website.
We appreciate that you had another flight to catch; however, as this was not a connecting flight booked on the same ticket as your Loganair journey, we are not responsible for, and have no liability for, travel beyond your Loganair booking.
We understand the importance of reliable and accessible air travel, especially for the communities we serve. That’s why we continually work to improve our network and support regional connectivity. We're proud to share that for the second quarter of this year (April–June), the Civil Aviation Authority recognised Loganair as the most punctual airline in the UK, reflecting our commitment to dependable service.
We acknowledge there’s always room for improvement and are actively working to enhance the overall customer experience.
Thank you again for sharing your concerns. ^JH
Customer service is non existent
Customer service is non existent. You inky think Ryanair is bad until you have to deal with this lot. People told at the airport that if they book alternative flights they will be reimbursed for the flights. Most people had to book their own hotels also as it was the last flight home was cancelled. The customer service line offered no help whatsoever but were able to inform me that people wouldn't get reimbursed for alternative travel only the cancelled booking. So if you want service that's worse than Ryanair but flights that are more expensive than ba then book this shower of shite.
29 października 2025
Opinia niezależna
Odpowiedź od Loganair
Hi Adrian,
Thank you for your feedback, and we're sorry to hear about your experience. This is certainly not the level of service we aim to provide, especially during times of disruption.
To allow us to investigate this further with our ground handling agents, we kindly ask that you reach out to our Customer Relations Department via the Help Centre link below:
https://www.loganair.co.uk/customer-support/
We understand how frustrating this situation must have been, and we appreciate you taking the time to share your concerns. Our team is committed to reviewing this thoroughly and ensuring appropriate follow-up.^JH
Flight was delayed due to a technical…
Flight was delayed due to a technical problem and after eventually arriving, we were over the 3hrs for a compensation claim. Put the claim in and was informed it would take 28-days to reply, ended up being 55-days, and they informed me that I was not entitled to the claim as per their policy. No explanation given as to why my claim for compensation was declined. I am now having to take this up with the CAA. They are just hoping I give up, but I will see it through out of principle. I put in a complaint via their website, and was informed it would be 42-days before they replied to my complaint. Shockingly bad aftersales care from this airline. I have reduced my flights with them to once a month, so this will cost them over £3k over the year, which is pretty short-sighted for a £220 compensation claim that they are liable for.
1 września 2025
Opinia niezależna
Disaster company
Disaster company ! Very unprofessional employe and they did not give me recipe what I pay for luggage. Woman on the deak dont want to give me recipe i pay by card! DISASTER NOT RECCOMENDE
7 października 2025
Opinia niezależna
Odpowiedź od Loganair
We're sorry to hear that your experience at our check-in desk did not meet your expectations. We understand the importance of receiving proper documentation for your transactions.
Your complaint and request for a receipt were received two days ago and are currently being processed. As with all customer concerns, we handle complaints in chronological order to ensure fairness and consistency. When you submitted your complaint along with your reference number, you would have received a notification outlining the current response time from our Customer Relations Team.
We understand your frustration, but posting a review less than two hours after submitting your complaint and describing the situation as a "disaster" feels premature and somewhat disproportionate.
Our team is actively working through cases in the order they are received, and we appreciate your patience as we resolve this for you. ^JH
Where to begin
Where to begin, we were meant to get home at 4pm on Monday, we ended up getting back at 1am on the Wednesday. This was back in August, we have been trying since to get compensation from them, only to be told their customer service team is busy, we were last told we should hear back from them by 25th September, it is now the 2nd October, just tried calling their customer service lines again, and their lines are too busy to even add me to the queue - this is the 5th time this has happened.
4 sierpnia 2025
Opinia niezależna
Odpowiedź od Loganair
Hi Clare,
Thank you for your review. We apologise for the disruption you experienced during your journey.
We can confirm that your claim has been received. As you've submitted a formal complaint regarding the disruption to your flight — not just a compensation claim — this requires a full investigation involving all relevant parties. Our team is working through cases in chronological order and will reach out to you as soon as their investigation is complete.
We understand how frustrating delays in communication can be, especially after such a challenging travel experience. Unfortunately, your journey took place during Storm Floris, which brought wind gusts of up to 85mph as reported by the Met Office. This caused widespread disruption and may have impacted our ability to assist as quickly as usual.
We appreciate your continued patience and assure you that your case is being handled with care. Thank you again for your continued patience. ^JH
Lost luggage with no effort to find it
My bag was lost on arrival at Benbecula airport, I received no PIR form from the desk they told me it would be back in Glasgow. Anytime I phoned to see if my bag had turned up they told me to contact someone else as they didn't have it. I waited 2 and half months before I received a reply that wasn't automated to tell me that my bag was lost.
It has been 3 months and my bag has never appeared I sent them an itemized list of the items in my bag and they offered me 5% of the monetary value in return for losing it.
Would not travel with them again.
March 26 update
I've still not received compensation they advised my case is closed because I didn't want to provide my bank details
I simply asked them to confirm why some compensation wasn't offered
And if when they offered me the poor compensation
Below response is incorrect I never received a PIR form and I have emails from customer service confirming it.
I eventually got them to generate a PIR form after some months because I could not raise a CCA complaint with out it
Very dismissive throughout all my contact with them
5 września 2025
Opinia niezależna
Odpowiedź od Loganair
Hi Craig,
Thank you for taking the time to share your experience. Please accept my sincere apologies for the delay and the eventual loss of your baggage. I completely understand how frustrating and inconvenient this situation must have been, and I’m sorry for any distress it caused.
Despite our best efforts to ensure all baggage is handled efficiently, incidents like this can unfortunately occur due to the complex mix of manual and mechanical processes involved. I can confirm that a Property Irregularity Report (PIR) was created at 11:37 on the day of your arrival in Benbecula, and an email was sent to the address provided in your booking. I apologise if this communication didn’t reach you or if updates were lacking during the first week—your PIR notes indicate that contact was made once the case was escalated to our secondary tracing team.
I'm sorry to hear you are unhappy with the reimbursement offered. When baggage is declared lost, reimbursement is calculated based on depreciation and in line with our Conditions of Carriage, which are agreed to at the time of booking.
Unfortunately, we are unable to offer “new for old” replacements, and not all items are covered. If you had travel insurance in place, our team can provide a supporting letter to help with any independent claim you wish to pursue.
Once again, I’m very sorry for the inconvenience and the impact this has had on your travel experience. ^JH
First flight with Loganair for some…
First flight with Loganair for some years and with exception of what seemed like a last minute gate change was great! Fiona was a great host, making me feel comfy. The plane wasn't new but appeared to be well maintained and clean. Left on time and arrived early. Looking forward to my next flight!
24 września 2025
Opinia niezależna
Odpowiedź od Loganair
Hi Lucy,
Thank you for your kind review.
We’re pleased you had a positive experience flying with us again.
It’s great to know Fiona helped make you feel comfortable onboard. We’ll be sure to pass on your lovely feedback. We’re also glad the aircraft felt clean and well-maintained and that your journey ran smoothly from departure to early arrival.
Apologies for the last-minute gate change — we appreciate your understanding and patience.
We’re looking forward to welcoming you back on your next flight. ^JH
Dundee to London
I’ve started flying London to Dundee to miss out the travel to Edinburgh or Glasgow, it’s expensive hence 4 stars, but I enjoy it, quick direct and no hassle.
9 sierpnia 2025
Opinia niezależna
Odpowiedź od Loganair
Hi Kenneth,
Thank you so much for taking the time to share your feedback and for choosing to fly with us between London and Dundee. We’re delighted to hear that you enjoy our direct service's convenience and hassle-free experience.
Regarding fares, we wanted to let you know that return fares from Dundee to London Heathrow start from £163.26. This price includes our 21kg combined hold and hand baggage allowance, complimentary in-flight service, and all fares are eligible for Avios points collection through our Loganair Loyalty programme.
Like many airlines, Loganair operates a dynamic pricing model, meaning ticket prices can vary depending on factors such as demand, booking lead time, route popularity, and seat availability. We’re continually working to balance affordability with the costs of operating regional services, and we appreciate your understanding.
Thank you again for your review and for flying with Loganair. We look forward to welcoming you on board again soon. ^JH
Terrible - I wish I had read reviews before booking
I wish I had read reviews before making a booking.
My flight booking was for 13.25 pm, and they have changed it to 8.35am. My travel companion is my elderly mother who cannot manage the early morning start for that flight.
Loganair are refusing a refund because the change is within the 5 hour limit. It is 10minutes less than 5 hours, yes you read that right - just TEN MINUTES !! - and that is what they are using to justify refusing a refund.
16 września 2025
Opinia niezależna
Odpowiedź od Loganair
Thank you for your feedback. We’re sorry to hear that the schedule change has caused inconvenience, particularly given your travel companion’s needs.
We’d like to clarify that all flights purchased with Loganair are non-refundable, and our policies regarding schedule changes are outlined in our Conditions of Carriage. These terms are designed to ensure fairness and transparency for all customers.
In your case, the change to your flight departure time—while understandably disruptive—falls within the permitted threshold of up to 5 hours, with your change being 4 hours and 50 minutes. As such, this does not qualify for a refund under our policy. However, you are entitled to a free change to the flight’s departure date and/or time, and our team would be happy to assist you with this.
We understand that this may be frustrating, especially given how close the change is to the refund threshold. That’s precisely why these conditions exist—to provide clear, consistent guidelines for all bookings. We apply these terms fairly across all customers to maintain that consistency.
If you’d like help exploring alternative flight options that better suit your travel needs, please don’t hesitate to contact our customer help centre via the following link - https://www.loganair.co.uk/customer-support/
^JH
Flying from Birmingham to Aberdeen
Flying from Birmingham to Aberdeen, check in was easy as was baggage drop. Got on the plane and had to wait about 20 minutes for two passengers to be craned onto the aircraft as they couldn't get up the tiny steps. Flight was then late and I missed my car hire at Aberdeen - closed when I got there. The flight back was delayed as they couldn't close the aircraft door - technical issue which after 20 minutes they decided couldn't be fixed. Luckily there was a spare plane which they prepped and got us airborne within an hour. Kudos for getting that bit sorted ! on a more personal level, all the staff were pleasant and polite, the aircraft was clean and comfortable even though it was tiny ;) Embraer 145 is only three seats wide !
12 września 2025
Opinia niezależna
Odpowiedź od Loganair
Hi Stephen,
Thank you for taking the time to share your experience flying with us from Birmingham to Aberdeen.
We're pleased to hear that check-in and baggage drop were smooth and that our crew made a positive impression with their politeness and professionalism. We also appreciate your kind words about the cleanliness and comfort of the aircraft — the Embraer 145 may be compact, but we’re glad it met your expectations!
We do regret the delays you encountered on both legs of your journey; however, we’re grateful for your understanding and recognition of the team’s quick response in preparing a replacement aircraft and getting you airborne within the hour.
Your feedback is invaluable and helps us continue to improve our service while recognising the efforts of our staff. We hope to welcome you on board again soon. ^JH
You pay premium prices for shit services
Loganair ruined the start of our holiday. They cancelled our Isle of Man to Manchester flight after keeping us waiting nearly 3 hours. Even with a 24-hour buffer, we still missed our long-haul connection because the next flight was fully booked, losing a full day of our trip. Their staff booked us a £191.98 hotel (which we had to pay upfront) and told us to claim it online, but now refuse to cover the full cost. They also won’t reimburse taxis, even though we had already travelled to the airport by taxi and we had heavy luggage. They also refuse to give any compensation for the huge inconvenience, hiding behind lies about “bad weather” and “air traffic slots.” I was there, it was SUMMER, conditions were clear, and I have weather data to prove it. Customer Relations have been RUDE, dismissive, and dishonest. Instead of helping, they’ve caused nothing but stress, expense, and misery. Shameful airline — NEVER AGAIN.
19 lipca 2025
Opinia niezależna
Odpowiedź od Loganair
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear about the disruption to your travel plans and the impact this had on the start of your holiday.
Our handling agents at the airport, in conjunction with our Disruption Team, are responsible for arranging hotel accommodation during such events, which should be prepaid. We are very sorry for any inconvenience caused during the hotel booking process. I can confirm that our Customer Relations Team has now offered full reimbursement of the hotel costs.
Regarding transport, public transport reimbursement was offered as this was the approved method advised on the day. We understand your decision to travel by taxi, especially with heavy luggage, but unfortunately, since this was not the approved form of transport, we cannot offer additional reimbursement.
In relation to the flight cancellation, the reasoning provided was based on verified operational data and METAR weather reports. While we appreciate your personal observations, the decision was made with safety as the highest priority, using official sources.
We’ve reviewed the correspondence from our Customer Relations Team and, while we understand you may disagree with the outcome, we do not believe the response was rude or dismissive. Our intention is always to assist respectfully and transparently.
We sincerely regret the inconvenience caused and appreciate your understanding. ^JH
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