Waited 9 months for my flight claim - still not paid out or updated me. Me and my partner were delayed over 12 hours for a return to UK flight in Nov 2025, 3 hours sat in the airport awaiting a f... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
First thing is we were left on the transport bus without adequate air circulation and became unbearably hot, driver wouldn't open the door to help cool down. Finally got on the plane and still had to... Zobacz więcej
I travelled recently to Inverness, and found myself in a bit of a pickle. The stewardess (Kimberley), absolutely amazing, went out of her way to help, and massively resolved my problem. It may only... Zobacz więcej
If I could give less than 1 star, I would. If you are unfortunate enough to need this airline (as not many airlines fly to Scotland), prepare yourself to receive the worst customer service ever. And i... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
Loganair is the UK’s leading regional airline, proudly connecting communities across Scotland, the wider UK, Ireland, and Scandinavia. With all-inclusive fares as standard, every journey comes with a generous luggage allowance, complimentary onboard service, and the chance to collect and spend Avios through Loganair Loyalty. As a family-founded airline with over 60 years of experience, we place reliability, care, and community at the heart of everything we do. Whether reuniting families, supporting island life, or providing business and leisure connections, Loganair is committed to making travel simple, welcoming, and dependable.
Dane kontaktowe
Lightyear Building, 9 Marchburn Drive, Glasgow Airport, PA3 2SJ, Paisley, Zjednoczone Królestwo
- 0344 800 2855
- www.loganair.co.uk
1,8
Słaba
717 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 68% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Technical faults and terrible baggage situation
I was so happy when I saw that there were flights between Southampton and Manchester as I have to go there for work and the train is now fun. My two experiences over the last couple of months have squashed this . First experience both out bound and inbound delayed by around an hour. My flight this Monday had a technical fault which meant they had to send a new plane from Glasgow so we were delayed over 2.5 hours . Now this is just one of those things but our experience at Manchester was awful , well over an hour to get our bags from the hold. So me trying to "save time" by not getting the train was an 8 hour experience door to door. Ever the optimist I have booked in April for the new timetable with the vain hope of managing to go there and back to Manchester within a working day so I can avoid being away from my family for a night ..after my experiences I am aware I am probably going to be disappointed but let's see ...
2 lutego 2026
Opinia niezależna
Odpowiedź od Loganair
We are sorry to hear about the disruption to your recent journeys. As you’ve mentioned, delays can and do happen, and while some are unfortunately unavoidable, we’re continually working hard to provide a reliable and punctual service for all our customers.
That’s why it’s particularly disheartening to hear that, during those times when things didn’t go quite right, the service you received at the airport wasn’t what you would expect from the UK’s largest regional airline. With the recent changes to the operating terminal in Manchester, there may still be some teething issues to work through, and we genuinely appreciate you highlighting the challenges you faced. Feedback like yours helps us better understand where the greatest disruptions are occurring so we can focus our efforts on making improvements where they’re needed most.
We hope your next journey in April is a much smoother experience, and that it allows you to travel without the added inconvenience you’ve described. Should you have any additional comments or feedback in the meantime, please don’t hesitate to reach out to us directly via our Help Centre using the link below.
https://www.loganair.co.uk/customer-support/
Thank you again for taking the time to share your experience.
^JH
Everything was fine, and friendly staff
Short hop from Jersey to Southampton, first time with Logan Air, I had a perfectly hassle-free trip, and both the check-in chap and cabin crew were very friendly. I used the app without difficulty, including having to cancel a flight and reschedule.
27 stycznia 2026
Opinia niezależna
Odpowiedź od Loganair
Thank you so much for taking the time to share this wonderful feedback! We’re delighted to hear your first trip with Loganair — from Jersey to Southampton — was smooth, hassle‑free, and supported by our friendly check‑in team and cabin crew.
It’s also great to know you found the app easy to use, especially when rescheduling your flight. We work hard to make the whole journey as seamless as possible, so your comments mean a lot.
We hope to welcome you on board again soon. ^JH
My daughter has spent the best part of…
My daughter has spent the best part of 2 days trying to book flights for her and her children.
The web site is not accepting her Island resident card for her discount.
Everything she has tried to do on the Web site to rectify this has not worked.
Logan air need looked into by the Ombudsman. It's very upsetting for people to have to go through all this.
2 lutego 2026
Opinia niezależna
Odpowiedź od Loganair
We’re very sorry to hear about the difficulties your daughter has experienced while trying to book her flights, especially when travelling with children — we completely understand how upsetting and frustrating that situation can be.
We have thoroughly checked on our side and can confirm that there are currently no known issues within our system that would prevent customers from booking using their Island Residents Card. In situations like this, we would respectfully recommend getting in touch directly with Transport Scotland, who issue these cards, as they will be able to confirm the validity of the card and ensure all card details are correct and up to date. They can be contacted at info@residentsfare.com.
We truly appreciate you taking the time to share this feedback, and we’re here to help should your daughter need any further assistance. ^JH
My flight got cancelled after several…
My flight got cancelled after several hours of waiting. Needed to book myself on a flight for the following day. Additionally, I needed lunch, dinner, a hotel room, and breakfast before I finally got on a plane. Completed the compensation form the day after, and I'm still waiting for my money to be returned, almost 3 months on. Despite several calls and emails, I still haven't received a courtesy response from the airline, let alone any mention of compensation.
6 listopada 2025
Opinia niezależna
Odpowiedź od Loganair
Thank you for taking the time to share your experience with us. Please accept our sincere apologies for the delay in responding to your claim and for the frustration this has caused. We fully recognise how difficult and stressful flight disruption can be, especially when it results in unexpected costs and an overnight stay.
We are currently managing an unusually high volume of claims following several significant weather events reported by the Met Office in the latter part of 2025. Unfortunately, this has had an impact on our response times, and we are truly sorry that you have been affected by these delays.
Your claim is currently progressing through our review process. Each case is assessed carefully and individually in line with EU/UK261 regulations to ensure a fair and accurate outcome. To remain consistent and fair to all customers, we review claims in the order they are received while also considering any relevant operational or regulatory factors.
We appreciate the time and effort you have put into submitting your claim and understand how disappointing it is to be waiting this long. Please be assured that our Customer Relations Team will contact you as soon as our assessment is complete, or sooner if we require any additional information to help move things forward.
Thank you again for your continued patience and understanding. ^JH
I enjoyed my Loganair flight
I flew on the jet plane from Aberdeen to Manchester. It was a very good flight, it was on time and no delays and the flight attendant was very helpful and friendly. The only thing was was that there was not many drink/snack options. But I'd definitley recomend it! It has made me want to work for Loganair now.
18 stycznia 2026
Opinia niezależna
Odpowiedź od Loganair
Hi,
Thank you so much for taking the time to share your experience with us. We’re delighted to hear that your flight from Aberdeen to Manchester ran smoothly and that our crew made a positive impression — we’ll be sure to pass on your kind words to the team.
We’re also grateful for your feedback regarding the snack and drink options. We’re always looking at ways to improve our onboard offering, and comments like yours help us focus on what matters most to our passengers.
It’s wonderful to hear that your journey with us has even inspired you to consider a career at Loganair.
Thanks again for recommending us, and we look forward to welcoming you back onboard soon. ^JH
Rubbish
Rubbish. I arranged a whole weekend trip based on the flights chosen, including car rental and activities. Then my mid-day flight that suited everything else was cancelled. Worse of all, I was told that I wasn't entitled to a refund even "Please Note:
You will only be entitled to a refund if this change moves your flight to a different day, you can no longer complete a day-return trip, or if your flight departure or arrival time changes by +/- 5 hours". Rubbish service
27 stycznia 2026
Opinia niezależna
Odpowiedź od Loganair
Firstly, on behalf of Loganair, I would like to offer my sincere apologies for the inconvenience caused by the changes to our operating schedule.
As I’m sure you can appreciate, the preparation of flight schedules is a complex process, and similar to all airlines, there are occasions where it becomes necessary for us to amend our flying programme.
Loganair does reserve the right to make essential schedule changes, and in line with UK retained legislation arising from EC261/2004, we always endeavour to contact customers as soon as possible when adjustments impact their reserved flights.
I completely understand how frustrating unexpected booking changes can be—especially when they affect your independent travel plans, car rental arrangements, and scheduled activities.
While your particular change may not meet the criteria for a refund, you can choose to move your flight within the same route to any other date or time currently available in our schedule at no additional cost. You can make changes via Manage My Booking on our website, through our online help centre, or by contacting our customer service team directly. All contact options can be found here:
https://www.loganair.co.uk/contact/
Once again, I’m very sorry for the disruption and frustration this has caused, and we appreciate you taking the time to share your feedback. ^JH
Dumped
Go through departures and security
all the Face recognition.
To be dumped at the gate - No record of me !!!
I had the ticket down loaded
seat 17c
NO REASON GIVEN
15 stycznia 2026
Opinia niezależna
Odpowiedź od Loganair
We’re very sorry to hear about the disruption you experienced during your journey, and we sincerely apologise for the inconvenience this caused.
We can see that you’ve already contacted our Customer Relations team via the online contact form. Please be assured that they are actively investigating what happened, including why there was no record of your booking at the gate despite having your ticket and seat details.
Once their investigation is complete, they will be in touch with you directly with an update.
Thank you for your patience while we look into this for you. ^JH
Cancelled flight 30-60mins before…
Cancelled flight 30-60mins before departure with minimal instructions on how to proceed at airport. Stuck in airport and incurred additional expenses for nothing. Followed refund process. Told me it was resolved and 3 weeks (and 7th person) later, they now say claim wasn’t submitted correctly. I provided entire email trail and they still try to blame me. Rather than provide proper resolution for a service that I paid for and they didn’t provide, they continue to argue with customers and then ask them to redo everything again. I also asked them to give me a reason for cancellation (just for my info) and they refused to even do that. Worst airline.
6 stycznia 2026
Opinia niezależna
Odpowiedź od Loganair
Thank you for taking the time to share your feedback. We are genuinely sorry to hear about your experience following the cancellation of your flight and the difficulties you encountered while seeking assistance.
Having reviewed the email correspondence with our Refunds Team, we can see that you initially requested both a refund and reimbursement of expenses. Our Refunds Team confirmed that your refund had been completed and also advised that they were unable to process reimbursement directly, providing you with the link to the online claims form required for this type of request.
You later asked whether you were expected to re‑apply online, and our team advised that if a claim had already been submitted, you would not need to do so again. Unfortunately, this is where a misunderstanding arose, as no online reimbursement claim had yet been submitted at that time — which is why the original guidance directed you to the claims form.
We fully appreciate how important these claims are to our customers, and we understand the frustration this situation has caused. All claims are processed in chronological order, as this is the fairest approach for everyone. Please rest assured that your claim was successfully received once submitted via the online claims form, and our Customer Relations Team will be in touch as soon as they have completed their internal review.
Thank you again for your patience, and we apologise for any inconvenience caused. ^JH
Thank you to Eilidh in your contact…
Thank you to Eilidh in your contact centre super helpful and professional ( hope name spelt right)
23 stycznia 2026
Opinia niezależna
Odpowiedź od Loganair
Thank you for your kind compliment following your recent contact with Loganair. We truly appreciate you taking the time to share your experience.
We’re delighted to hear that Eilidh in our Contact Centre was super helpful and professional — and we can confirm you’ve spelt Eilidh's name correctly. Your positive feedback will be passed on to the relevant department, and I know it will mean a great deal to Eilidh.
Thank you once again for your kind words. We look forward to welcoming you onboard your next flight with Loganair. ^JH
Compensation for cancelled flight
Evening flight from London to Dundee on 1st December 2025 was cancelled. Have claimed statutory compensation plus expenses incurred, but despite 3 E mails, have not had any response from them.
1 grudnia 2025
Opinia niezależna
Odpowiedź od Loganair
Hi Paul,
Firstly, I would like to offer our sincere apologies for the disruption to your journey and for the inconvenience caused by the cancellation of your flight from London to Dundee on 1st December 2025.
We can confirm that we have received your claim for statutory compensation and the expenses you incurred.
Due to the increased number of weather-related disruptions in the latter part of 2025, our response times have unfortunately been longer than usual.
Please be assured that all claims are processed in strict chronological order from the date they are submitted, and our Customer Relations team will be in touch with you in due course.
We genuinely appreciate your continued patience. ^JH
The website is extremely difficult to…
The website is extremely difficult to navigate and because you have to try several times the prices escalate! It’s the worst website I’ve ever encountered
18 stycznia 2026
Opinia niezależna
Odpowiedź od Loganair
Hi Elaine,
Thank you for taking the time to share your feedback. I’m very sorry to hear that you experienced difficulty navigating the Loganair website — that’s certainly not the experience we want for our customers.
At the moment, there are no known issues with the site, and we haven’t received other reports of similar problems. However, we would really like to look into this further to make sure there are no underlying issues affecting your experience.
If you could please reach out to us via the link below and provide full details of what happened, we’ll be more than happy to investigate this for you:
https://www.loganair.co.uk/customer-support/
Thank you again for bringing this to our attention. ^JH
Never use Loganair
Booked a return trip to Edinburgh via GoToGate with the return leaving at 14:55. We received 2 subsequent emails stating that we had been bumped first to the 12:40 return flight and then to the 08:35am flight. Over 6 hours change without the option to accept/refuse the change. We also noted that our original return flight no longer exists so in effect, Loganair cancelled that service.
Despite numerous calls to GoToGate and Loganair, no-one provided any help to either book a later flight or cancel the return - both of which we are entitled to do. We are now £550 out of pocket with no-one giving a damn about it. Appalling customer service. No doubt Loganair will blame GoToGate, who in turn are blaming Loganair. Either way, I will never use either of these companies again.
16 stycznia 2026
Opinia niezależna
Odpowiedź od Loganair
Hi there,
Firstly, on behalf of Loganair, I would like to offer my sincere apologies for any inconvenience caused as a result of the changes to our operating schedule. As I’m sure you can appreciate, the preparation of flight schedules is a complex process, and similar to all airlines, there are occasions where it becomes necessary to amend our flying programme.
Loganair does reserve the right to make essential changes to our schedule, and in line with UK retained legislation arising from EC261/2004, we always endeavour to contact passengers as soon as possible to advise of any adjustments to their reserved flights. I completely understand how frustrating unexpected booking changes can be, especially when they impact your travel plans so significantly.
In reviewing your situation, it’s important to note that your booking was made through the online travel agent GoToGate rather than directly with Loganair. This means that any amendments, rebooking requests, or cancellations must be processed through GoToGate and are subject to their terms and conditions as well as the policies in place at the time of booking.
Airlines are required to communicate schedule changes to the booking agent, and the agent is then responsible for passing this information—and available options—on to the customer.
I’m sorry to hear that you did not receive the support you expected from GoToGate in resolving this matter. While we understand why you would reach out to both parties, we are unfortunately unable to make changes to or cancel tickets that were not booked directly with us.
We truly regret the frustration and inconvenience this experience has caused you. Your feedback is appreciated, and we will ensure it is shared internally, as we are committed to improving the experience for all of our customers. ^JH
Spending 250 quid to come and get told…
Spending 250 quid to come and get told your flight is delayed but they don’t know what time until. So you come to airport at the original time just to then spend hours waiting in the airport and if that wasn’t exciting enough, standing in a freezing cold bus in the middle of winter for another 45 mins. Don’t know what time we’re leaving still, so probs standing here even longer! all that money for a flight just over an hour . Let’s hope they remember we are still on the bus so eventually we can at least take the very expensive flight and stop the military stress training.
10 stycznia 2026
Opinia niezależna
Odpowiedź od Loganair
Thank you for taking the time to share your feedback, and we’re very sorry to hear about the disruption and inconvenience you experienced during your journey.
We have reached out to ask for additional information to enable us to address your review; however, we have not received any further details. Without this, we are unfortunately unable to investigate or respond to any issues specific to your disruption.
We do, however, sincerely apologise for the delay to your flight, the lengthy waiting times, and the discomfort caused while waiting to board. We understand how frustrating this must have been, for what should have been a short and straightforward journey.
If you would like us to look into your experience in detail, our Customer Relations team would be more than happy to help. You can contact them using the link below and provide the full details of your journey so we can investigate and address any specific concerns:
https://www.loganair.co.uk/customer-support/
Thank you again for your feedback, and we hope to have the opportunity to resolve this for you. ^JH
very poor customer service
Flight in October was significantly delayed and I complained and requested compensation; customer services then claimed to have no record of hearing from me, only to offer the minimum compensation which has been paid months later. Staff lack empathy and basic courtesy and I got the impression the left hand doesn’t know what the right is doing. Only giving one star cos not possible to give no stars, I note the majority of customers are dissatisfied, I will not fly with this mob again
24 października 2025
Opinia niezależna
Odpowiedź od Loganair
Thank you for contacting us. We sincerely apologise for the disruption to your journey and for any frustration caused during the claims process.
Please be assured that all claims are handled in strict numerical order from the date of receipt. This approach ensures that every claim is processed fairly and consistently.
We can confirm from your correspondence with our Customer Relations team that you have received the maximum compensation permitted under UK retained legislation arising from EC261/2004.
We regret that your experience did not meet expectations and appreciate your feedback, which helps us improve our service. ^JH
ABSOLUTELY THE WORST, UNCARING AIRLINE! An update 18/01 ****
Booked a flight in November from Jersey to Guernsey as LoganAir said they were THE BEST. What a load of bollocks!! Arrived in Jersey to board the 12.25pm flight - sitting in departures lounge with the other passengers. At departure time they advise us all that flight cancelled - please go back and we will be placed onto the 14.30pm flight - well that was also cancelled and so was the 19.00pm flight. NO COMPENSATION, NO EXPLANATION OR CARE AT ALL AND NOW BECAUSE IT WAS JERSEY THEY SAY THEY WILL NOT COMPENSATE FOR A NIGHT IN THE HOTEL AND ALL THE OTHER COSTS INCLUDING REBOOKING ONTO ANOTHER CARRIER!!!!! Even after the airport manager Ian said they would if you pay and claim!! Bunch of fraudsters - DO NOT USE THEM!!!
Update **** I post this review and suddenly I get an email from Loganair asking me to please send mail them with all the details - so I did that 6 days ago and NOTHING - not even a response to say they are not interested!! I rest my case Loganair - you really are the worst!
4 stycznia 2026
Opinia niezależna
Odpowiedź od Loganair
We are very sorry to hear that your experience with Loganair was not what you had hoped for, and we sincerely apologise for the disruption to your journey.
Please be assured that we provide all customers with support and assistance in line with our Conditions of Carriage and all relevant legislation.
We understand how frustrating this situation must have been for you, and we would like the opportunity to investigate this further. Please feel free to reach out to our Customer Relations team via the link below, and they will be happy to assist you:
https://www.loganair.co.uk/customer-support/
Thank you for sharing your feedback. ^JH
Disgusted with how they handled
Disgusted with how they handled
The latest disruptions. They cancelled
Our flights on 2nd form Dublin to
Aberdeen. They rebooked on 4th. They then cancelled again and refused to
Rebook us on any
Flights or help. We were and are still stranded trying to get home. They stopped replying to Swiss as Swiss tried emailing them as I had to go to the airport. They refused to rebook a hotel or book another flight stating they got
Too many cancellations. They left me and my husband and my children who have disabilities stranded and switched of their lines. We are still not home now as do not have the funds to get home. Will be taking this further and you can see from the reviews they are useless.
Never using again.
4 stycznia 2026
Opinia niezależna
Odpowiedź od Loganair
Thank you for taking the time to share your experience. We’re truly sorry for the disruption to your journey and for any inconvenience this has caused you and your family. We completely understand how upsetting and frustrating this situation must have been.
Unfortunately, the adverse weather conditions in the North of Scotland and across the UK, with Met Office weather warnings in place, led to significant disruption. This impacted the time taken for our ground handling agents to provide assistance and also resulted in longer wait times within our contact centre. Please know this was never our intention, and we deeply regret the inconvenience caused.
I can see you’ve already reached out to us via the Help Centre. Our Customer Relations team will review your complaint thoroughly and respond as soon as they’ve completed the necessary internal investigations.
We appreciate your patience and assure you that your concerns are being taken seriously. ^JH
Flight was cancelled by no fault of…
Flight was cancelled by no fault of thiers however the contact center number has had the same recorded message for 3 days. I even tried spam calling them from7:55 (it opens at 8:00) and got the same message. I have tried to call them nearly 100 times and still no reply. I have just waited 2 hours from position 24 on the chat line only to be told to phone the content center. absolutely useless and no help what so ever. They have left mt 85 year old mother stranded and are not willing tio help
5 stycznia 2026
Opinia niezależna
Useless customer service support
Only chose 1 star as zero stars not an option . Flight cancelled Newquay to Manchester 14.25 pm on 4/1/26.
No email advice only discovered before leaving the house by checking Loganair flight status myself and confirming with Newquay Airport website. Customer service phonelines cut off as too busy and chat allows you to queue ( 30 mins) then when no2 in the queue the operator cut me off and I had re-log in back at the bottom of the queue and another 40 mins wait ahead . Completely and utterly useless when you need support . !!
4 stycznia 2026
Opinia niezależna
Non existent customer service
Flight from Newquay to Manchester cancelled 3 hours after shceduled departure time on 12/10/25. This resulted in a 6 hour taxi jouney that got me bakc to Manchester at 2.00 am the following morning 9 hours late.
The 2nd leg of this flight (Mcr to Aberdeen) operated and I suspect the Mcr leg was sacrificed as the crew time would have expired and they needed the aircraft back in Aberdeen for the following day. I have asked Loganair to comment on this and also explain why the plane was delayed 3 hours leaving Aberdeen on the outward journey.
I asked for a response to these questions when I submitted my compensation claim on 28/10. Despite calling them (they "cant" put me through to the compensation team) and e mailing for updates they have failed to reply. They ask for 28 days to respond and it now well over that timeframe.
I have referred this to CAA as Loganair arent signed up to a dispute resolution service
12 października 2025
Opinia niezależna
Terrible experience from start to finish
Terrible experience from start to finish. The boarding pass provided in the app did not scan, causing a huge amount of stress and embarrassment at airport security. Eventually I was able to get the barcode in an email to work, but only after manually adjusting the brightness on my phone myself. There is a button in the app to say the barcode didn't scan, so clearly this is a known problem, although the button does nothing that I could see. This seems like the most basic thing an airline should be able to do with their app.
Then the flight was called to the gate, then delayed, then cancelled (after the scheduled departing time), and I wasn't able to travel until the next day and I had to pay for a taxi home and then back to the airport again the next day. I missed my parents' wedding anniversary due to this.
I applied for compensation and had to wait for 60 days for even a response. The website stated they aim to respond in 42 days, which is already far too long, but over 8 weeks to respond is appallingly bad customer service. When they finally did reply, I was told in a very brief 5 sentence boilerplate response that because it had been foggy in Birmingham, no compensation would be given. That seems stretching extraordinary circumstances to the point of ludicrousness, especially given that all the surrounding flights before and after mine into Birmingham were all able to land.
Absolutely terrible experience, and I would never fly with this airline again if I had any alternative whatsoever.
12 października 2025
Opinia niezależna
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