Dire. Order placed on the 30th August to take advantage of a birthday gift. It's now the 14th September and the order has not been delivered. It is impossible to redirect the delivery as Royal Mail wo... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I had a small problem with a recent order. It was resolved within 24 hours by Locoing staff. Absolutely first-class service as usual.
Fabulous Customer Service. Mishellina helped me with a replacement handwash. She kept me up to date by email and speedily posted it to me. Thank you. 🙏
The L’Occitane representative (called Betty) who I spoke to about a problem with my delivery listened carefully to my account of the problem. It was then swiftly resolved by L’Occitane who kept in t... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
L'Occitane offer natural beauty products & organic cosmetics directly inspired by the south of France art de vivre & Provençal beauty secrets.
Dane kontaktowe
L'Occitane, Capital House, 25 Chapel Street, NW1 5DH, London, Zjednoczone Królestwo
- 0800 368 9000
- contact@loccitane.co.uk
- www.loccitane.co.uk
4,3
Doskonała
1 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 77% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 48 godzin
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Luxurious products & excellent service
I have tried various products from almond shower oil to hand creams, toner & pillow mist. They are all wonderful & luxurious. Beautiful packaging & also excellent customer service. I had a problem with a nozzle & they sorted it very quickly without fuss. Highly recommend these products & the service (including in-store staff who are very attentive & helpful)
12 grudnia 2025
Opinia niezależna
Odpowiedź od L'OCCITANE en Provence UK
Good morning,
Thank you for this lovely 5 star review. We are delighted that you are happy with the products and service you received. We look forward to welcoming you back soon. Have a great day, L'Occitane Customer Care
My order went missing
My order went missing, I contacted the customer services, I was helped by Musfika, who was very professional and understanding and he has promptly sorted the problem with my order, which I’m very grateful for.
Thank you!
11 grudnia 2025
Opinia niezależna
Odpowiedź od L'OCCITANE en Provence UK
Hello,
Thank you for this lovely 5 star review. Musfika will be thrilled with your comments. We look forward to welcoming you back soon.
Have a great day, L'Occitane Customer Care
Odpowiedź od L'OCCITANE en Provence UK
Thank you for the 5 star review!
All the best, L'Occitane Customer Care
I received excellent customer service…
I received excellent customer service when I had a problem with a delivery that was completely destroyed not due to the company but due to the delivery. The person I dealt with was quick polite and efficient.
The company customer service department was simply as good as the product five stars all the way.
10 grudnia 2025
Opinia niezależna
Odpowiedź od L'OCCITANE en Provence UK
Hi Scott,
Thank you very much for taking the time to leave us a 5* review. We are thrilled that you are happy with the excellent service that you received. We look forward to welcoming you back soon.
All the best, L'Occitane Customer Care
l'OCCITANE DISCOUNT CODE SCAM
l'OCCITANE INVITES YOU TO SIGN UP FOR A 10% WELCOME DISCOUNT, TAKES YOUR EMAIL (TO SEND YOU JUNK MAIL) AND THEN SENDS YOU A WELCOME10*CODE THAT DOESNT WORK!
AND I STILL HAVE TO LIVE WITH A LIFETIME OF JUNK EMAILS FROM L'OCCITANE! NOT A FAIR EXCHANGE;
9 grudnia 2025
Opinia niezależna
Odpowiedź od L'OCCITANE en Provence UK
We're sorry to hear your discount code doesn't work. We've checked these on our site and Welcome10 codes are being redeemed by other customers successfully. Please reach out to us via email so we can check your code's activity and look at managing your subscription to mailers.
Ripped off for shopping in the store
Went into the Brighton store on Black Friday Staff are lovely. I purchased two items and was told that they normally would be £56 but that I would get twenty five percent off so would get for £42. I thought I had got a bargain until I looked online and found that most stockists sell the same items for £42 and were selling on Black Friday for £33. Felt ripped off, won't be using them again.
Follow up to Customer Care reply requesting that I contact them. That is what I did before writing a review. Their response was that they couldn't control pricing and there was nothing they could do to help. So my feeling of being ripped off remains valid.
1 grudnia 2025
Opinia niezależna
Odpowiedź od L'OCCITANE en Provence UK
Hi Pfm,
We are very sorry to read this review, regarding your recent visit to our Brighton boutique. Please send an email to contact@loccitane.co.uk and one of our agents will be happy to help.
All the best,
L'Occitane Customer Care
Customer service that delivers
I was very disappointed with the new formula lavande handwash & was promptly sent an alternative product of my choice by Dona. This was excellent customer care.
5 grudnia 2025
Opinia niezależna
Odpowiedź od L'OCCITANE en Provence UK
Hi HD, Thank you very much for taking the time to leave us a 5 star review. Dona will be delighted to see that her service has been recognised. Your kind words are greatly appreciated. We look forward to welcoming you back soon. All the best, L'Occitane Customer Care 💛
Superb customer service…
Dona was very helpful and the customer service she provided was fantastic! Thanks again!
Monica
4 grudnia 2025
Opinia niezależna
Odpowiedź od L'OCCITANE en Provence UK
Hi Monica, Thank you very much for taking the time to leave us a 5 star review. Dona will be delighted to see that her service has been recognised. Your kind words are greatly appreciated. We look forward to welcoming you back soon. All the best, L'Occitane Customer Care 💛
Renata was fantastic
Renata was fantastic, she amended my delivery address and kept me updated about my order. Thank you Renata
27 listopada 2025
Opinia niezależna
Odpowiedź od L'OCCITANE en Provence UK
Hi Sycamore, Thank you very much for taking the time to leave us a 5 star review. Renata will be delighted to see that her service has been recognised. Your kind words are greatly appreciated. We look forward to welcoming you back soon. All the best, L'Occitane Customer Care 💛
Superb customer service after order stolen
Order arrived but the package had been opened and most of the items stolen. I contacted Musfika at L’Occitane, showed her images of the parcel being delivered and damage visible.
Happy to help, polite and friendly. She arranged a replacement order the same day, free of charge.
This is what customer service is all about.
Thanks you Musfika and thank you L’Occitane!
2 grudnia 2025
Opinia niezależna
Odpowiedź od L'OCCITANE en Provence UK
Hi Stu, Thank you very much for taking the time to leave us a 5 star review. Musfika will be delighted to see that her service has been recognised. Your kind words are greatly appreciated. We look forward to welcoming you back soon. All the best, L'Occitane Customer Care 💛
Not impressed with the level of service
I ordered two items and received my package quickly; however, one item was missing. After emailing twice and calling several times—most recently being told I’d receive a call back within five minutes—I am still waiting. I’m not impressed with the level of service, especially considering the missing item isn’t even expensive. I won’t be ordering from here again. UPDATE: This was not resolved as after implying I was lying as the weight of the package reflected that the petite treat was inside, in the same conversation I was told the product was actually out of stock. I had no choice but to get a refund.
1 grudnia 2025
Opinia niezależna
Odpowiedź od L'OCCITANE en Provence UK
Hi Nathalie,
We are very sorry to read this review, we appreciate your disappointment. We understand that this has now been resolved for you. However, if we can assist with anything else please send an email to contact@loccitane.co.uk and one of our agents will be happy to help.
All the best,
L'Occitane Customer Care
Betty was very efficient at resolving…
Betty was very efficient at resolving an issue with our order.
26 listopada 2025
Opinia niezależna
Odpowiedź od L'OCCITANE en Provence UK
Hi Philip, Thank you very much for taking the time to leave us a 5 star review. Betty will be delighted to see that her service has been recognised. Your kind words are greatly appreciated. We look forward to welcoming you back soon. All the best, L'Occitane Customer Care 💛
Amazing service
I received my order but unfortunately one of the items was wrong.
I called the 0800 number and spoke to an amazing lady called Renata, her service was amazing. The Correct item was ordered whilst I was on the phone for a next day delivery. Whilst it was a mistake it was rectified very quickly and in a very friendly way.
I can not thank Renata enough. Thank you.
As always L’Occitane great service.
27 listopada 2025
Opinia niezależna
Odpowiedź od L'OCCITANE en Provence UK
Hi Darren, Thank you very much for taking the time to leave us a 5 star review. Renata will be delighted to see that her service has been recognised. Your kind words are greatly appreciated. We look forward to welcoming you back soon. All the best, L'Occitane Customer Care 💛
Dulcie was extremely helpful and sorted…
Dulcie was extremely helpful and sorted the issue very quickly.
23 listopada 2025
Opinia niezależna
Odpowiedź od L'OCCITANE en Provence UK
Hi Kathryn, Thank you very much for taking the time to leave us a 5 star review. Dulcie will be delighted to see that her service has been recognised. Your kind words are greatly appreciated. We look forward to welcoming you back soon. All the best, L'Occitane Customer Care 💛
Great product and exceptional customer…
Great product and exceptional customer service!
26 listopada 2025
Opinia niezależna
Odpowiedź od L'OCCITANE en Provence UK
Hi Sam, Thank you very much for taking the time to leave us a 5 star review. Your kind words are greatly appreciated. We look forward to welcoming you back soon. All the best, L'Occitane Customer Care 💛
Great products and a great customer…
Great products and a great customer service from Renata today!
25 listopada 2025
Opinia niezależna
Odpowiedź od L'OCCITANE en Provence UK
Hi EL, Thank you very much for taking the time to leave us a 5 star review. Renata will be delighted to see that her service has been recognised. Your kind words are greatly appreciated. We look forward to welcoming you back soon. All the best, L'Occitane Customer Care 💛
Marie in customer service was superb!
Marie in customer service was superb!
Even though my delivery arrived all leaked and gifts were damaged, the replacements arrived next day with no questions, queries - just excellent swift fast service and super fast on replies to emails too
Just super customer service
Huge thanks 🙏🏻
20 listopada 2025
Opinia niezależna
Odpowiedź od L'OCCITANE en Provence UK
Hi Tracy. Thank you very much for taking the time to leave us a 5 star review. Your kind words are greatly appreciated. We look forward to welcoming you back soon. All the best, L'Occitane Customer Care 💛
Perfect
I’m really happy with the support from your L’occitane team. I had a bit of trouble joining, but they called me and guided me through every step. I’m very grateful to everyone there.
21 listopada 2025
Opinia niezależna
Odpowiedź od L'OCCITANE en Provence UK
Hi Sahar. Thank you very much for taking the time to leave us a 5 star review. Your kind words are greatly appreciated. We look forward to welcoming you back soon. All the best, L'Occitane Customer Care 💛
Best products and best customer service
Best products and best customer services. Just stocked up on their lovely almond products. Interestingly I wasn't keen on the smell in the shop but on advise gave it a try and love it now. Customer service are very responsive and always there to help.
17 listopada 2025
Opinia niezależna
Odpowiedź od L'OCCITANE en Provence UK
Hi Susie, thank you very much for taking the time to leave us a 5 star review. We're delighted to hear that you love our products and that our service has been recognised. We look forward to welcoming you back soon. All the best, L'Occitane Customer Care 💛
Helpful customer services listened well…
Helpful Musfika in customer services listened well when my pump dispenser appeared not to be working. She also sent an email explaining what to do to rectify this.
17 listopada 2025
Opinia niezależna
Odpowiedź od L'OCCITANE en Provence UK
Hi Caroline, thank you very much for taking the time to leave us a 5 star review. Musfika will be delighted to see that her service has been recognised. We look forward to welcoming you back soon. All the best, L'Occitane Customer Care 💛
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
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Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.