LK Bennett Recenzje 

6369
•
Wynik TrustScore: 3 na 5

2,8

Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 1 z 5

Received a faulty item in April and customer service would not respond to me. Raised it via PayPal and Global e on behalf of LK Bennett let the clock run out so that the PayPal case would be dismissed... Zobacz więcej

Oceniono na 2 z 5

Ordered two dresses. Arrived in a large, very battered and flimsy cardboard box, rolled up inside together in a single piece of tissue paper. Box was left outside in the rain so the dresses were damp... Zobacz więcej

Oceniono na 5 z 5

Harper's concierge service - offered by LK Bennett at online checkout - is excellent! The lady that came (Anita, I believe) was very friendly and I'm sure would have offered great advice on style choi... Zobacz więcej

Oceniono na 3 z 5

Updated: Have since had a response and a full refund, so have adjusted my score. 03.02.26 Has anyone had a successful refund in the last few days? I’ve received damaged goods, blue pen/biro o... Zobacz więcej

Informacje dotyczące firmy

  1. Sklep z odzieżą damską
  2. Sklep z butami
  3. Sklep z dodatkami

Napisane przez firmę

LK Bennett stands for enduring style and confidence, we design for those who want to look effortlessly polished and feel their best. All of our collections are designed in-house with a distinctive handwriting that combines signature detailing with striking colours, distinctive prints and flattering fit and a quality that is designed to be treasured. We want to empower and inspire confident femininity for a new era of women's women.


Dane kontaktowe

2,8

Średnia

Wynik TrustScore: 3 na 5

6 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Nie odpowiedziano na negatywne recenzje

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

2,8

Wszystkie recenzje

(6369)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 48

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Classic & Cute

Bought the Jemima Blouse. Beautiful, quality item. Bought in sale & had 15% off on top so delighted. It’s a pop over top so front buttons don’t undo which is great as there’s no gaping. Also photos look like the buttons are all different colours but they are all gold. I d say comes up a bit small so size up. Came beautifully wrapped & arrived on time.

14 września 2024
Opinia niezależna
Oceniono na 5 z 5

rediscovering LK Bennett

I rediscovered LK Bennett after a few years of shopping elsewhere. The dress I purchased is beautiful it fits perfectly and the fabric is luxurious. I was very happy with the online ordering process and the delivery was quick and on schedule. Having considered all the positives of my purchase I do feel that the clothes are expensive and only affordable for special occasions. I waited for the sale to make my purchase and just hoped it was still available in my size.

5 września 2024
Oceniono na 3 z 5

I bought a pair of trousers in the sale…

I bought a pair of trousers in the sale - original price was £230, to collect in store. They went missing for a while but when they eventually arrived in store, they were crumpled and screwed up in a bag, looking like a donation to a jumble sale. I have taken them to the tailor for alteration to the length and pressing. I would have liked my purchase to be treated with more care, either placed on a hanger or carefully wrapped.

3 września 2024
Oceniono na 1 z 5

No one replied to my email

No one replied to my email, submitted via help page. I received my parcel but no one bothered replying to my query about VAT for Guernsey.

2 września 2024
Logo LK Bennett

Odpowiedź od LK Bennett

Hello,

Thank you for your review.

We are sorry to hear no one got back to you about your query. 

Unfortunately, as we do not export to Channel Islands with 0% VAT we are unable to remove or refund the value.

We do always look at ways of improving our services and hopefully we will be able to offer that to our customers in the future.

Kind regards
LKB

Oceniono na 2 z 5

Unfortunately you choose to use Evri

Unfortunately you choose to use Evri, I have not had the order, I would strongly recommend you change courier company, apologies for low mark.

2 września 2024
Logo LK Bennett

Odpowiedź od LK Bennett

Hello,

Thank you for sharing your feedback.

We regret to learn about the problems you've encountered with your order. I can confirm that one of our agents is currently investigating this matter and will reach out to you soon.

In the meantime, we would like to extend our heartfelt apologies for the unsatisfactory service you experienced on this occasion and for any trouble it may have caused.

Best wishes,
LKB

Oceniono na 5 z 5

The ladies is the Chester shop are…

The ladies in the Chester shop are always more than willing to help in putting together an outfit - I feel they go out of their way to make sure everything matches.

1 września 2024
Oceniono na 5 z 5

Excellent customer service

When Evri damaged my order from LK Bennett beyond repair, LK Bennett immediately dispatched a replacement item. Customer services were courteous and efficient. The black cardigan in question is of an excellent quality and will be a used addition to my wardrobe.

30 sierpnia 2024
Oceniono na 1 z 5

The quality was rubbish especially for…

The quality was rubbish especially for the amount I was paying! The button holes were already fraying when they arrived new (I wouldn’t even expect that level of poor quality from a cheaper store) and because I paid with Apple Pay they wouldn’t let me return it at a shop so now I have to pay £4.95 to post it back to them?? Absolute garbage

4 września 2024
Opinia niezależna
Logo LK Bennett

Odpowiedź od LK Bennett

Hello,

Thank you for sharing your feedback.

We regret to learn that you encountered a problem with your order. Please accept our sincere apologies.

While we hope that your LK Bennett purchase is in good condition, we understand that sometimes issues can arise.

We recommend contacting Customer Care if you receive a defective product, along with a photo, so they can assist you further.

Best,
LKB

Oceniono na 1 z 5

Postage refund

I wish I had read some of the reviews before ordering from this company. Both items ordered in last 2 weeks reduced items , both were out of stock I was informed ( after paying ) I’m told refund on its way , it appears no postage refunded! Constantly tried to telephone , cut off or recorded message , e mailed them , obviously didn’t read said refund on way, no mention postage , in stock now full price ! I won’t order again

4 września 2024
Opinia niezależna
Logo LK Bennett

Odpowiedź od LK Bennett

Hello,

Thank you for your review. 

I regret to learn that your orders were cancelled, and I apologise for any trouble this may have caused.

At times, it may take a bit longer to refresh the stock levels on our website, which can result in some orders being cancelled once they arrive at the warehouse.

I would like to reassure you that you have not been charged for any of the cancelled orders.
The funds may still appear as pending in your account, but your bank will release them shortly if they haven't done so already.

Once again, I apologise for any inconvenience this may have caused.

Best,
LKB

Oceniono na 1 z 5

LK Bennett online - 11 days and my item has still not shipped.

I was finally informed my package had gone missing. I was further informed I would be refunded. I received a refund for the missing item but not the postage. I order two items -I am later told one is out of sock and the other item is lost and 12 days later and I am still responsible for the postage. I would never shop with LK Bennett again!

11 days and my item has still not shipped. Customer services have been polite and helpful but 11 days is not acceptable after taking a customer's money.

26 sierpnia 2024
Opinia niezależna
Logo LK Bennett

Odpowiedź od LK Bennett

Hello,

Thank you for your review. 

We are sorry to hear about the issues with your order.

At this time, we would like to offer our sincerest apology for the poor service you have had with us on this occasion and for any inconvenience caused.

If there is anything we can help with, please do let us know and email us at Customer.Care@lkbennett.com. 

Best wishes
LKB

Oceniono na 5 z 5

First class service

From not being able to find on line what I wanted to going into Kingston and the lady there finding the bag I wanted in another store and then receiving it with in 2 days . Brilliant service from start to finish

27 sierpnia 2024
Oceniono na 1 z 5

My item never arrived and customer…

My item never arrived and customer service is practically non existent

25 sierpnia 2024
Logo LK Bennett

Odpowiedź od LK Bennett

Hello,

Thank you for your review.

We are sorry to hear that you have not received your order yet and we apologise for the delay., I can confirm your order has now been delivered and we hope you enjoy your wearing.

Kindest,
LKB

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