Received a faulty item in April and customer service would not respond to me. Raised it via PayPal and Global e on behalf of LK Bennett let the clock run out so that the PayPal case would be dismissed... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Ordered two dresses. Arrived in a large, very battered and flimsy cardboard box, rolled up inside together in a single piece of tissue paper. Box was left outside in the rain so the dresses were damp... Zobacz więcej
Harper's concierge service - offered by LK Bennett at online checkout - is excellent! The lady that came (Anita, I believe) was very friendly and I'm sure would have offered great advice on style choi... Zobacz więcej
Updated: Have since had a response and a full refund, so have adjusted my score. 03.02.26 Has anyone had a successful refund in the last few days? I’ve received damaged goods, blue pen/biro o... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
LK Bennett stands for enduring style and confidence, we design for those who want to look effortlessly polished and feel their best. All of our collections are designed in-house with a distinctive handwriting that combines signature detailing with striking colours, distinctive prints and flattering fit and a quality that is designed to be treasured. We want to empower and inspire confident femininity for a new era of women's women.
Dane kontaktowe
London, Zjednoczone Królestwo
- 020 4524 3041
- customer.care@lkbennett.com
- www.lkbennett.com
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Classic & Cute
Bought the Jemima Blouse. Beautiful, quality item. Bought in sale & had 15% off on top so delighted. It’s a pop over top so front buttons don’t undo which is great as there’s no gaping. Also photos look like the buttons are all different colours but they are all gold. I d say comes up a bit small so size up. Came beautifully wrapped & arrived on time.
LK Bennet is great for occasion wear
LK Bennet is great for occasion wear. The quality is very good and the sales are amazing
rediscovering LK Bennett
I rediscovered LK Bennett after a few years of shopping elsewhere. The dress I purchased is beautiful it fits perfectly and the fabric is luxurious. I was very happy with the online ordering process and the delivery was quick and on schedule. Having considered all the positives of my purchase I do feel that the clothes are expensive and only affordable for special occasions. I waited for the sale to make my purchase and just hoped it was still available in my size.
I bought a pair of trousers in the sale…
I bought a pair of trousers in the sale - original price was £230, to collect in store. They went missing for a while but when they eventually arrived in store, they were crumpled and screwed up in a bag, looking like a donation to a jumble sale. I have taken them to the tailor for alteration to the length and pressing. I would have liked my purchase to be treated with more care, either placed on a hanger or carefully wrapped.
Easy to navigate online…
Easy to navigate online purchase.tracked and efficient delivery
No one replied to my email
No one replied to my email, submitted via help page. I received my parcel but no one bothered replying to my query about VAT for Guernsey.

Odpowiedź od LK Bennett
Unfortunately you choose to use Evri
Unfortunately you choose to use Evri, I have not had the order, I would strongly recommend you change courier company, apologies for low mark.

Odpowiedź od LK Bennett
The ladies is the Chester shop are…
The ladies in the Chester shop are always more than willing to help in putting together an outfit - I feel they go out of their way to make sure everything matches.
Excellent customer service
When Evri damaged my order from LK Bennett beyond repair, LK Bennett immediately dispatched a replacement item. Customer services were courteous and efficient. The black cardigan in question is of an excellent quality and will be a used addition to my wardrobe.
Clear website and very good delivery
Clear website and very good delivery. Clothes and shoes accurately described and I’m really pleased
Beautiful products perfect from order…
Beautiful products perfect from order to receiving
Delivery went well and staff pleasant…
Delivery went well and staff pleasant as always
The quality was rubbish especially for…
The quality was rubbish especially for the amount I was paying! The button holes were already fraying when they arrived new (I wouldn’t even expect that level of poor quality from a cheaper store) and because I paid with Apple Pay they wouldn’t let me return it at a shop so now I have to pay £4.95 to post it back to them?? Absolute garbage

Odpowiedź od LK Bennett
Postage refund
I wish I had read some of the reviews before ordering from this company. Both items ordered in last 2 weeks reduced items , both were out of stock I was informed ( after paying ) I’m told refund on its way , it appears no postage refunded! Constantly tried to telephone , cut off or recorded message , e mailed them , obviously didn’t read said refund on way, no mention postage , in stock now full price ! I won’t order again

Odpowiedź od LK Bennett
LK Bennett online - 11 days and my item has still not shipped.
I was finally informed my package had gone missing. I was further informed I would be refunded. I received a refund for the missing item but not the postage. I order two items -I am later told one is out of sock and the other item is lost and 12 days later and I am still responsible for the postage. I would never shop with LK Bennett again!
11 days and my item has still not shipped. Customer services have been polite and helpful but 11 days is not acceptable after taking a customer's money.

Odpowiedź od LK Bennett
Never ceases to disappoint
I have been buying L.K. Bennett for years it’s timeless I often buy several pairs of the same shoe.
Love it, also the accessories are quite charming,
First class service
From not being able to find on line what I wanted to going into Kingston and the lady there finding the bag I wanted in another store and then receiving it with in 2 days . Brilliant service from start to finish
My item never arrived and customer…
My item never arrived and customer service is practically non existent

Odpowiedź od LK Bennett
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
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