LK Bennett Recenzje 

6369
•
Wynik TrustScore: 3 na 5

2,8

Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 1 z 5

Received a faulty item in April and customer service would not respond to me. Raised it via PayPal and Global e on behalf of LK Bennett let the clock run out so that the PayPal case would be dismissed... Zobacz więcej

Oceniono na 2 z 5

Ordered two dresses. Arrived in a large, very battered and flimsy cardboard box, rolled up inside together in a single piece of tissue paper. Box was left outside in the rain so the dresses were damp... Zobacz więcej

Oceniono na 5 z 5

Harper's concierge service - offered by LK Bennett at online checkout - is excellent! The lady that came (Anita, I believe) was very friendly and I'm sure would have offered great advice on style choi... Zobacz więcej

Oceniono na 3 z 5

Updated: Have since had a response and a full refund, so have adjusted my score. 03.02.26 Has anyone had a successful refund in the last few days? I’ve received damaged goods, blue pen/biro o... Zobacz więcej

Informacje dotyczące firmy

  1. Sklep z odzieżą damską
  2. Sklep z butami
  3. Sklep z dodatkami

Napisane przez firmę

LK Bennett stands for enduring style and confidence, we design for those who want to look effortlessly polished and feel their best. All of our collections are designed in-house with a distinctive handwriting that combines signature detailing with striking colours, distinctive prints and flattering fit and a quality that is designed to be treasured. We want to empower and inspire confident femininity for a new era of women's women.


Dane kontaktowe

2,8

Średnia

Wynik TrustScore: 3 na 5

6 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Nie odpowiedziano na negatywne recenzje

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

2,8

Wszystkie recenzje

(6369)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 48

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

I really enjoyed using the LK Bennett…

I really enjoyed using the LK Bennett website and searching for a wedding outfit for my daughter’s wedding. I am delighted with my purchases, a jacket and dress and I look forward to wearing them. The quality is excellent and the style perfect for my intentions. Prompt delivery and carefully packaged. I recommend this company and I will be shopping again!

22 sierpnia 2024
Oceniono na 1 z 5

I ordered two pairs of shoes to collect…

I ordered two pairs of shoes to collect at store. I was notified the shoes had been delivered and my husband went to the store to collect. He was only given one pair and after a few calls and email to chase up I was informed that the shoes were returned and that if I wanted them I would have to order again despite having already paid for them! Not great customer service when I complained about this. Didn’t seem to care but possibly because the email is answered by a bot!

22 sierpnia 2024
Logo LK Bennett

Odpowiedź od LK Bennett

Hello,

Thank you for your review. I am sorry to hear that one of your items have been returned. We can see that one of our agents from Customer Service was assisting you.

Kindest,
LKB

Oceniono na 3 z 5

Delivery delay

I wasn’t impressed with the delay in delivering the dress l ordered by delivery people. The dress was lovely.

22 sierpnia 2024
Logo LK Bennett

Odpowiedź od LK Bennett

Hello,

Thank you fot your review. We are sorry to hear that there was a delay with your delivery and we apologise for the inconvenience this might have caused. We have refunded the delivery cost of your order as an apology for the delay.

I hope you enjoy your wearing!

Kindest,
LKB

Oceniono na 2 z 5

Shocking lack of comms and info

Good Postage, email comms are the only two things one would expect when shopping online and neither was sufficient. No clarity on separate parcels, no consistency on packaging, no comms on order process or shipment. I once shopped from a fraduelent website by mistake, even they provided more info than LK bennett on online order.

21 sierpnia 2024
Logo LK Bennett

Odpowiedź od LK Bennett

Hello,

Thank you for your review. 

To offer our customers the best stock availability, we do dispatch from multiple parcels.

We do thank you for your feedback and we are looking to improve for the future. 

Kind regards,
LKB

Oceniono na 1 z 5

The blouse looked lovely online and…

The blouse looked lovely online and very feminine. However when I tried it on the neckline didn’t sit well and the sleeves weren’t long enough. I tried undoing the button to extend the ‘V’ neckline but that didn’t make any difference to the way it sat on me. I was vey disappointed and had to return it.

21 sierpnia 2024
Logo LK Bennett

Odpowiedź od LK Bennett

Hello,

Thank you for reviewing your recent purchase.

We're so sorry to hear that this item didn't fit as you hoped, we are not always able to guarantee a good fit for every size and shape and we were sorry to hear that it hasn’t been correct for you this time.

We will communicate this information shared internally for future development.

If you need any further help or advice, please do let us know.

Best Wishes
LKB

Oceniono na 1 z 5

I ordered 3 shoes but received 2 and an…

I ordered 3 shoes but received 2 and an apology for the 3rd one not being available meanwhile at the point of purchase I could add to my cart. Even till now its still available to order.

21 sierpnia 2024
Logo LK Bennett

Odpowiedź od LK Bennett

Hello,

Thank you for your review. I am sorry to hear that one item of your order got cancelled. Sometimes our website does not update the stock availability quick enough and some orders do end up being cancelled if we are unable to fulfil.

We apologise for any inconvenience it might have caused.

Best,
LKB

Oceniono na 1 z 5

I still have not received my order…

I still have not received my order despite being told by Dpd over a week ago that they were about to receive it from lk bennet

21 sierpnia 2024
Logo LK Bennett

Odpowiedź od LK Bennett

Hello, 

Thank you for reaching out to us about your order. 

We're so sorry to hear that you hadn't received the order. 

One of our Cusstomer Care agents is looking into this for you and will be in touch as soon as possible. 

Best Wishes, 
Lauren

Oceniono na 1 z 5

Zero customer service

Zero customer service! How do you get a response from this company?! I have a query regarding LK Bennett borrowed. I ended up speaking to an off shore call centre who were no use whatsoever. I emailed this company last week and still my query has not been resolved.

Obviously this high end company don’t care about their customers!!

22 sierpnia 2024
Opinia niezależna
Logo LK Bennett

Odpowiedź od LK Bennett

Hello, 

Thank you for reviewing us, and I'm sorry to hear that you have not been able to get through to us. 

For all queries relating to LK Borrowed, we kindly ask you to contact the customer support team on support@LKBorrowed.com (mailto:support@LKBorrowed.com) or telephone 0808 189 0678. The lines are open Monday to Friday 9am to 5pm.

You might also be able to find an answer for your question from here
https://support.lkborrowed.com/hc/en-us

Best, 
LKB

Oceniono na 1 z 5

Broken return link- unable to return items!!

LK Bennett’s return link will only let me return one of my items! And they are not replying to their emails so I cannot return my items!! I also paid for one item to be returned via a collected tracked return and I got no email to confirm this and no one arrived to collect the item!

20 sierpnia 2024
Logo LK Bennett

Odpowiedź od LK Bennett

Hello,

Thank you for your review, 

We are sorry to hear that you had difficulties with our return portal. I can see Customer Care has already helped you out with your return.

Kindest,
LKB

Doświadczenie Trustpilot

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