Lancaster Gate Assistance Recenzje 

217
Wynik TrustScore: 5 na 5

4,8

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

So I have had sadly 2 non fault accidents with this insurer. Within a very short period of time of each other. On both occasions, the customer service and the process of sorting the claim have been v... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Operator Archie Bremner and Jade form travel was a huge help in my claim service.Its my first time doing any of this and he was patient and made everything easy 5/5 star service

Reakcja na opinię

Oceniono na 5 z 5

First time having to make a insurance claim and I’ve got nothing but praise for Lancaster Gate Assistance, They arranged the recovery for my motorcycle and a temporary one while claim is going throu... Zobacz więcej

Reakcja na opinię

Oceniono na 4 z 5

Initial contact and arranging a replacement bike was fantastic, just what I needed, when I needed it. The person who was supposed to be looking after my claim did not reply to emails or give me the in... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Agencja ubezpieczeń motocyklowych
  2. Pomoc w egzekwowaniu drobnych roszczeń

Napisane przez firmę

Lancaster Gate Assistance is a motorcycle hire and repair solution who provide market-leading claims solutions that are tailored specifically to our customers’ requirements. With our Head office based in Norfolk, our many repair and logistics centres strategically located, we are well established to ensure we deliver and collect motorcycles from anywhere in the United Kingdom.


Dane kontaktowe

4,8

Doskonała

Wynik TrustScore: 5 na 5

217 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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4,8

Wszystkie recenzje

(217)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 196

Napisz recenzję
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Oceniono na 5 z 5

Motorcycle insurance

Tyler was great. Helped me thru all the questions and was really informative about the process. Would recommend him and the company.

21 października 2025
Opinia niezależna
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Odpowiedź od Lancaster Gate Assistance

Thank you for your kind feedback! We will ensure that we share this with our team. Best regards, Lancaster Gate Assistance

Oceniono na 5 z 5

Lancaster Gate were proactive and very…

Lancaster Gate were proactive and very helpful to resolve our claim
Thank you

21 października 2025
Opinia niezależna
Logo Lancaster Gate Assistance

Odpowiedź od Lancaster Gate Assistance

Thank you for your kind feedback! We will ensure that we share this with our team. Best regards, Lancaster Gate Assistance

Oceniono na 5 z 5

andy is a very nice person and was very…

andy is a very nice person and was very kind and helped me a lot very good person

21 października 2025
Opinia niezależna
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Odpowiedź od Lancaster Gate Assistance

Thank you for your kind feedback! We will ensure that we share this with our team. Best regards, Lancaster Gate Assistance

Oceniono na 5 z 5

Bryn was ace

Bryn Jones delivered and collected my bike. He was really pleasant and friendly as well as professional.

21 października 2025
Opinia niezależna
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Odpowiedź od Lancaster Gate Assistance

Thank you for your kind feedback! We will ensure that we share this with our team. Best regards, Lancaster Gate Assistance

Oceniono na 5 z 5

5 Stars!!!

5 star!! quick service and delivery of the bike. Punctual and professional. from both call handlers with any questions and Dave Morris the Driver, (great dude) can’t fault these guys/girls enough

21 października 2025
Opinia niezależna
Logo Lancaster Gate Assistance

Odpowiedź od Lancaster Gate Assistance

Thank you for your kind feedback! We will ensure that we share this with our team. Best regards, Lancaster Gate Assistance

Oceniono na 5 z 5

Dave Morris very polite and helpful

Dave Morris very polite and helpful

21 października 2025
Opinia niezależna
Logo Lancaster Gate Assistance

Odpowiedź od Lancaster Gate Assistance

Thank you for your kind feedback! We will ensure that we share this with our team. Best regards, Lancaster Gate Assistance

Oceniono na 5 z 5

Lee the transport team member was great

One of the transport team members named lee came to retrieve the Honda pcx Lancaster gate had provided me and he was extremely understanding and very easy to talk to I would give him five stars if it was an option

20 października 2025
Opinia niezależna
Logo Lancaster Gate Assistance

Odpowiedź od Lancaster Gate Assistance

Thank you for your kind feedback! We will ensure that we share this with our team. Best regards, Lancaster Gate Assistance

Oceniono na 4 z 5

Reported claim via my insurer Lexham…

Reported claim via my insurer Lexham and received email confirming this.
After a week I called the number from email as I hadnt heard from anyone yet.

I spoke with Sadie Adams who logged the new claim details, she was effecient and reassuring as it was a silly accident and I felt quite idiotic. She reassured me about the accident and I felt better after this. Sadie informed me about the next steps and provided contact number for who will be dealing with my claim.

I feel like Sadie has great customer service skills and hope that if I have to call up again that I speak to someone as skilled as she is with customer service.

I only marked as 4 stars as bit alarming that their system stated my bike had no tax, when I am taxed until the next year. Unsure why the discrepancy but have screenshots which show I am currently taxed anyways.

20 października 2025
Opinia niezależna
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Odpowiedź od Lancaster Gate Assistance

Thank you for your kind feedback! We will ensure that we share this with our team. Best regards, Lancaster Gate Assistance

Oceniono na 5 z 5

Fast and efficient drop off and pick up.

Fantastic delivery and pick up from dave morris, very polite and professional process,

20 października 2025
Opinia niezależna
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Odpowiedź od Lancaster Gate Assistance

Thank you for your kind feedback! We will ensure that we share this with our team. Best regards, Lancaster Gate Assistance

Oceniono na 5 z 5

Lee was very nice and polite

Lee was very nice and polite

17 października 2025
Opinia niezależna
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Odpowiedź od Lancaster Gate Assistance

Thank you for your kind feedback! We will ensure that we share this with our team. Best regards, Lancaster Gate Assistance

Oceniono na 5 z 5

Great experience

The bike rode extremely well not a single fault. not been a issue from the company them sleeves and Dave Morris who came to drop the hire vehicle off an picked it back up was amazing not one bad thing all positive response too easy to talk too.

17 października 2025
Opinia niezależna
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Odpowiedź od Lancaster Gate Assistance

Thank you for your kind feedback! We will ensure that we share this with our team. Best regards, Lancaster Gate Assistance

Oceniono na 5 z 5

I have found LGA to be really great…

I have found LGA to be really great throughout every step of the process. It always feel like you are getting personal service.
Lee Sutton who delivered my bike back could not have been more helpful with the handover…..calling before he arrived to give warning of his arrival was fantastic.

17 października 2025
Opinia niezależna
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Odpowiedź od Lancaster Gate Assistance

Thank you for your kind feedback! We will ensure that we share this with our team. Best regards, Lancaster Gate Assistance

Oceniono na 5 z 5

Very happy this moring

Very happy this moring, Dave morris was here first thing this morning, very polite and told me everything i needed to know (couldnt have been more helpful)

17 października 2025
Opinia niezależna
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Odpowiedź od Lancaster Gate Assistance

Thank you for your kind feedback! We will ensure that we share this with our team. Best regards, Lancaster Gate Assistance

Oceniono na 5 z 5

Lovely company …

Tyler with my motorcycle insurance claim and made the entire process smooth and stress-free. He was friendly, communicated clearly throughout, and provided fantastic service from start to finish. I really appreciate his professionalism and support. Highly recommend!

14 października 2025
Opinia niezależna
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Odpowiedź od Lancaster Gate Assistance

Thank you for your kind feedback! We will ensure that we share this with our team. Best regards, Lancaster Gate Assistance

Oceniono na 5 z 5

Really Lovely Customer Service

Sadie was really lovely and took down all the details and kept me calm and made me feel comfortable.

15 października 2025
Opinia niezależna
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Odpowiedź od Lancaster Gate Assistance

Thank you for your kind feedback! We will ensure that we share this with our team. Best regards, Lancaster Gate Assistance

Oceniono na 5 z 5

Really helpful helped me a lot with my…

Really helpful helped me a lot with my accident and really great customer service

15 października 2025
Opinia niezależna
Logo Lancaster Gate Assistance

Odpowiedź od Lancaster Gate Assistance

Thank you for your kind feedback! We will ensure that we share this with our team. Best regards, Lancaster Gate Assistance

Oceniono na 5 z 5

I spoke to Tyler about my accident that…

I spoke to Tyler about my accident that I had he was very helpful and very informative and made the process very easy and comfortable to talk about. Couldn’t have asked for better service very happy with the outcome of talking to Tyler.

15 października 2025
Opinia niezależna
Logo Lancaster Gate Assistance

Odpowiedź od Lancaster Gate Assistance

Thank you for your kind feedback! We will ensure that we share this with our team. Best regards, Lancaster Gate Assistance

Oceniono na 5 z 5

Great service so far the collection of…

Great service so far the collection of bike was collected promotly and in a friendly professional manner and a hire bike delivered by friendly informative and funny man 😊

15 października 2025
Opinia niezależna
Logo Lancaster Gate Assistance

Odpowiedź od Lancaster Gate Assistance

Thank you for your kind feedback! We will ensure that we share this with our team. Best regards, Lancaster Gate Assistance

Oceniono na 5 z 5

Good the guy was very respectful and…

Good the guy was on time and very respectful and nice he helped a lot name was Dave morris im pretty sure thank you

15 października 2025
Opinia niezależna
Logo Lancaster Gate Assistance

Odpowiedź od Lancaster Gate Assistance

Thank you for your kind feedback! We will ensure that we share this with our team. Best regards, Lancaster Gate Assistance

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