Levoit Recenzje 73

Getting worse and worse, everything from quality to what little remains of their customer service. Never buying again.

I bought wrong size Air purifier. Its huge. Trying to contact them and waiting for reply is tiring.
Trying to return purifier,not even used as very large. I'm a pensioner and item bulky. Knew by the size of box. I can return at my own cost. Disappointed and happy to exchange for smaller one.ive bought 600smart purifier

No way of contacting them by phone from the UK. You can email and that then becomes a VERY long winded process and they can ask for a video which is almost impossible to send to them as the file is too large.
I like their purifiers but any issues with machines or filters and it's a problem doubled by their lack of support outside the US.
It has put me off future purchases.
It's also really annoying not being able to get the full range of replacement filters in the UK.
Some of mine have only lasted 2 months not 6-12 and it's being used in the countryside.
If you buy from Amazon the link to contact Levoit and their website, send you to a random company called Mellif Tools, VERY odd.
PLEASE Levoit, provide UK customers with a telephone or chat to contact you with!

Their fans are well reviewed, if only you could actually buy one! I placed an order online, told it was dispatched and then Evri seemed to miss up the delivery - they claimed delivery but it never arrived, and their proof of delivery did not match my address or show the right packaging/product. And of course Levoit customer service have now said they are out of stock and can't arrange a replacement. They are arranging a refund, but I don't understand why they can't prioritise finding a fan from their "limited stock" to a customer who has had an issue like this. To add an annoying cherry on top I had to print, scan and email a form to get the refund...a little of extra time spend on what has already been a massive waste of time. As long they use Evri, and have stock issues, avoiding ordering online from them.

This is directed at Levoit UK. Saw their 42" smart tower fan on Amazon and decided this was the one for me, although the lead time for delivery was 1 to 4 weeks. With that in mind, I found the Levoit uk website and noted they were doing a £20 discount on the non smart version and a 5 day delivery time. I placed my order immediately.
Alarm bells started ringing when it stated to track my order I needed to download a third party app. This I did, only to find it would close down as soon as I opened it. No matter how many times I uninstalled and reloaded it still did not open. I contacted Customer service by e-mail. They reassured me that as soon as the order is shipped they will inform me by e-mail. Fast forward 2 days and an e-mail was sent...not to tell me that it had be shipped, but to tell me they had sold out but hoped to restock soon but the £20 discount would now not be honoured. This of course was not acceptable on my behalf, thus cancelled the order. Now waiting for my money to be refunded, which can (and probably will) take up to 10 days to process.

Side issues, you cannot phone customer service. There is no phone number. The whole experience is appalling.

I am not doubting the product itself, just Levoit UK. My next step is to contact the parent company to see how legit Levoit UK is.

Addendum The entire Customer support team is based in the USA. Hence, no phone number or tracking available from the UK website. IMHO, this will only harm the company reputation over this side of the Atlantic, regardless of the quality of the product. Until that is rectified, it is a no from me.

Thank you Chem, your customer service was outstanding! Thank you for listening, understanding, and not ghosting, like most companies! All my 5 Levoit air purifiers work great. Your app connects constantly and all my devices work with the app and manually!! I will always be a Levoit gal

Many thanks

OXOXO

No way of contacting via phone for UK customers. Bought a tower fan on their website three days ago which still hasn’t been dispatched. No way of choosing a next day delivery option. Given the heatwave we’re in I needed the fan quickly. I made the conscious decision not to purchase from Amazon because of their immoral tax evasion and treatment of workers. Looks like there is no alternative out there.

Air Purifier was £50 and we have had it on 24/7 for about a year now. Great product, air feels cleaner and when it’s boiling we use it as air con to cool down. Gets a bit noisy on max power though.

I had a problem with a humidifier that started leaking after one year. Given the warranty is 2 years, I reached out, and they have been extremely helpful in addressing the issue. The humidifier I bought was no longer produced, so they refunded me. One of the best customer services I have dealt with.

Great customer support which is unique nowadays. Had a problem with my purifier which had worked fine for nearly 2 years. Support were great and after a few emails and video of the issue they arranged a replacement. Excellent experience. Thanks.

Eigentlich kein Stern, der Staubsauger ist absolut unmöglich. Ständig verstopft durch Hausstaub (nicht mal Tierhaare o.ä.), der Akku hält maximal 5 Minuten. Dazu kommt, dass der Kundernservice einfach unbrauchbar ist, man will konstant Bilder/ Videos und glaubt dann, daran eine Prognose erstellen zu können. Schwachsinn, nehmt den defekten, unbrauchbaren Mist zurück. Peinlich, sowas ist kein Kundenservice sondern Abzocke.

My air purifier developed problems after 8 months of usage. I was unable to provide much of the documentation required to support a claim. Customer service patiently worked with me and replaced the unit. They could have easily rejected my claim and I would have understood. Their willingness to go the extra mile has made me a customer for life!

They are a mess I bought their Everest air purifier which stopped working around the 5 month and I asked for a replacement since was still under warranty. They offered me $30 which I thought was silly considering it was $500 because they couldn’t honor sending me the color I bought it in. They just sent me whatever color they wanted. And keep dragging out the issue what a nightmare of a company.

Ich kann mich den Bewertungen hier nicht anschließen. Wir hatten ein Defekt an unserem Luftbefeuchter und nahmen Kontakt mit dem Helpdesk von Levoit auf. Zugegeben: der Kontakt und die Reaktionen sind sehr verzögert - wenn aber zugleich sehr wohlwollend und Service orientiert. Es wurde sich aktiv darum bemüht eine Lösung für unser Problem zu finden und haben dies sogar übererfüllt. Von daher - eine klare Empfehlung von unserer Seite, mit Levoit Kotakt aufzunehmen - sollte mal etwas nicht passen. Haben nur super Erfahrungen! (Und bevor die Frage aufkommt - wir sind normale Kunden und erstellten die Bewertung auf eigene Motivation ohne Wunsch oder Bitte von Levoit!!)

I purchased two levoit lv-h13 tower air purifiers from levoit via Amazon around a year ago. I have now gone to replace the filter to find they have removed the purifier from Amazon and their EU website and the appropriate filter. I tried to contact them directly but the number on their website does not work and they only provide an email for “EU” customers which no one responds to. I now have spent over £600 on air purifiers which are now redundant as I have no way of replacing the filters. Levoit should be avoided at all costs. They also claimed their filters were hepa standard then later retracted that claim. They are clearly not to be trusted and are not running an honest business with customer support.

I recently needed a replacement support frame for my Levoit Superior 6000S Smart Evaporative Humidifier, and I reached out to Levoit’s customer support. From the very beginning, they provided outstanding assistance. They promptly acknowledged my request and kept me informed throughout the process.

As soon as the part became available, they shipped it without delay. I truly appreciate their dedication to customer satisfaction— they never forgot my request and ensured I received exactly what I needed. The entire experience was seamless, and their responsiveness made a big difference.

A huge thanks to Levoit for their top-notch customer service! Highly recommend their support team.

Received 200 cordless vacuum, charged battery, turn on, brush with light not working. Called 3x, on wait longest 20 min. Gave up, will just send back, go back to known good cordless vacuum, ugh prices tell everything

Leider bisher keine Reaktion auf den Widerruf und die Bitte, mir einen Rücksendeschein auf das Gerät zu übersenden. Ich habe letzte Woche zwei Mails geschrieben und direkt über das Kontaktformular auf der Homepage von Levoit versucht, das Unternehmen zu kontaktieren, bisher alles ohne eine Antwort.

I bought the Levoit humidifer LV600HH in 2022 - now upgraded to Smart Humidifier - it’s their most expensive humidifier on Amazon. After 2 years, it started turning itself off (even after cleaning it). The biggest issue for me is the system design. For refills, the water tank needs to be removed, flipped over and topped up from the bottom - bit complicated. The lid is screwed on, which tightens very hard after every use (perhaps because of water pressure) so I am forever struggling to open a tight lid. Because of how it is set up, there is always water spillage when putting back the tank. There is also an exposed, uncovered hole where you are not supposed to get water in EVER, no explanation it just says don’t do it - risky. I just find it complicated and inefficient. I have other humidifiers and this is the one that gives me a headache. Would not recommend.

Called first thing when they opened and finally gave up after being on hold for 30 minutes. Glad i haven't purchased anything from this company. UNACCEPTABLE: