Leisure Lakes Bikes - Preston Hub Recenzje 

86
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Wynik TrustScore: 3.5 na 5

3,6

Butler Street, Leisure Lakes Bikes Preston Hub, PR1 8BN Preston, Lancashire, GB

•

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Zobacz, co mówią recenzenci

Oceniono na 3 z 5

Original service was very poor. Luckily it got sorted. Still a Brand new bike had a broken charger, and paintwork damage which took the excitement off the purchase. The staff were really poor but dire... Zobacz więcej

Oceniono na 5 z 5

Ordered a vastly reduced (-51%) TroyLee Stage helmet, with free 48hr Royal Mail postage. At time of order Leisure Lakes advised that item could be delayed by up to 10 days due to Royal Mail industrial... Zobacz więcej

Oceniono na 5 z 5

First time bike buyer and wow the friendly and the extremely knowledgeable staff where great at helping me all along the way from looking, picking the right bike, ordering, keeping me updated till ha... Zobacz więcej

Oceniono na 5 z 5

From start to finish, just the best customer service ever, from the initial customer service team call to actual shop staff. Genuine friendly and knowledgeable team who I can’t recommend enough. Josh,... Zobacz więcej


Informacje dotyczące firmy

  1. Sklep rowerowy
  2. Centrum rekreacyjno-sportowe
  3. Naprawa rowerów

Napisane przez firmę

Leisure Lakes Bikes are a family run business established over 40 years ago. Our huge online bike store and over 20 stores nationwide offer all the latest bikes, clothing, parts & accessories!

Leisure Lakes Bikes

Napisane przez firmę

Family run since '81!
With over 20 stores across the country, we pride ourselves in being a truly family run business with passionate members of staff whose expertise will help you find the right bike for you in no time; Whether that be Electric, Mountain, Road or Commute!

Delivered Ready to Ride

Fast, Reliable Home Delivery + Click&Collect

All our bikes are built, tested & packed by a Cytech qualified Mechanic. After some kit or accessories? Spend over £75 & get FREE Delivery!*

Dane kontaktowe

  • Butler Street, Leisure Lakes Bikes Preston Hub, PR1 8BN, Preston, Lancashire, Zjednoczone Królestwo

  • 01772 200944

3,6

Średnia

Wynik TrustScore: 3.5 na 5

86 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Zaprasza klientów do wystawiania recenzji

Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje

Odpowiada na 82% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

3,6

Wszystkie recenzje

(86)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 1347

Napisz recenzję
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Oceniono na 3 z 5

This company offers horrific customer…

Original service was very poor. Luckily it got sorted. Still a Brand new bike had a broken charger, and paintwork damage which took the excitement off the purchase. The staff were really poor but director did rectify with a paint stick and apology.

5 czerwca 2026
Opinia niezależna
Oceniono na 3 z 5

We ordered a whyte Electric bike

We ordered a whyte Electric bike , it arrived without the bolts for the handle bars, they was sent out in the post to then discover that one of the bolts wouldn't screw in as the top was damaged so i contacted them again for another replacementpart, to then discover the bike had scratches , these bikes are supposedly throughly checked before being dispatched all in all not very impressed

28 marca 2026
Logo Leisure Lakes Bikes - Preston Hub

Odpowiedź od Leisure Lakes Bikes - Preston Hub

We are sorry that your bike did not arrive in the condition expected. Please be assured that all bikes are thoroughly checked and were in good condition when they left our store. Unfortunately, items can occasionally be damaged or lost in transit.

To make amends for the inconvenience, we have sent a replacement stem and provided a partial refund. We hope your next experience with us is a better one, as we want all our customers to be happy with their purchases.

Please get in touch if there is anything further we can assist you with.

Kind regards,

The Team @ Leisure Lakes Bikes Southport

Oceniono na 2 z 5

Items were not included in the…

Items were not included in the delivery, after a number of calls finally a LUCY sorted it out.
She was very helpful

28 października 2025
Logo Leisure Lakes Bikes - Preston Hub

Odpowiedź od Leisure Lakes Bikes - Preston Hub

Hi David,

Very sorry we have messed things up for you and this wasn't a smooth expereince we hope all of our customers to have.

Unfortunately it looks like several human errors have been at play here and I will use this as an example to have a chat with our teams to ensure we get things right in the future.

Apologies to you again David, we should absolutely do better!

Thanks
Will

Oceniono na 2 z 5

Very let Down

I ordered MTB clothing and shoes for my forthcoming cycling holiday , communication from the get go was pretty poor I am sorry to say , it was an online order that I bought on finance that aspect went fine but taking your money usually does go fine , the parcel logistics were awful I requested DPD but got Parcel Farce and what a farce Six no shows over an 8 day period that stretched to a final cancellation & a refund no clothes for my holiday
Had to chase the online sales team at Leisure Lakes for updates the nearer my holiday loomed the more I chased, in all fairness a guy called Will did try to help but was met with the Parcel Farce tracking app that gave little information except the Parcel was not being delivered today again &again
For an online business that relies on a courier network that is unable to relay the progress of its packages in realtime is a big handicap,
I would not use Leisure Lakes ever again purely based on the fact they didn’t deliver
My contract was with the supplier not Parcel Farce and I feel very let down

23 sierpnia 2025
Logo Leisure Lakes Bikes - Preston Hub

Odpowiedź od Leisure Lakes Bikes - Preston Hub

Hi Steven,

Apologies for the service you received in terms of the alternative courier service being used, I can only assume there were reasonable measures for that being chosen for your delivery, albeit not great when Parcelforce then failed to deliver on time/at all.

Please accept our apology at this point

Kind Regards

Leisure Lakes Bikes

Oceniono na 5 z 5

Two bikes by post

I ordered two bikes from Leisure Lakes Bikes. Both delivered promptly and carefully prepared. Helpful support service.

12 sierpnia 2025
Oceniono na 5 z 5

Great service

Ordered a bottom bracket online. Hoped I'd got the right one but chose click and collect so I could check on pick-up. Staff quickly assessed old BB and crank and advised me I needed a different one and sent me away with the correct item. Very friendly and helpful.

14 sierpnia 2024
Opinia niezależna
Oceniono na 5 z 5

Amazing customer service

From start to finish, just the best customer service ever, from the initial customer service team call to actual shop staff. Genuine friendly and knowledgeable team who I can’t recommend enough. Josh, Lloyd and Abby were brilliant in store. 100% repeat custom from me guaranteed

7 sierpnia 2024
Opinia niezależna
Oceniono na 5 z 5

Outstanding

Leisure Lakes Bikes have been going for over 40 years and I have used their services for over 8 years now.

In 2021 I bought an expensive EMTB from Leisure Lakes Bikes and I paid more for the bike than what other (sole online retail) retailers could offer me at the time.
Leisure Lakes Bikes have decent physical bike shops all over the area I live where their stock can be viewed in person, ordered in if required.

I am so pleased that I made the purchase through Leisure Lakes Bikes, as their after sales services have been outstanding, invaluable.
From; warranty work, working with insurers, upgrades, repairs, services, etc.

Their staff are all; knowledgeable, hardworking, enthusiastic and friendly.
Big up to all the guys and girls at the Preston Hub 🤙

Buying a bike from these guys is more than just buying a bike, you're buying into a cycling family with over 40 years of riding success.

16 lipca 2024
Oceniono na 5 z 5

Proactive Service

Proactive Service

I bought a ladies saddle to go with the bike and they called up to ask if they could fit it to the bike for me before shipping it.
The delivery worked really, with ideal packaging

28 marca 2024

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