New carbon wheels upgrade where fitted to my road bike super fast turn around from the workshop & staff where all very helpful. Great service & advice.
Reakcja na opinię
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Zobacz, co mówią recenzenci
UPDATE. 18 months ago I wrote a glowing review for The Edge Cycleworks in Lancaster. I bought a Trek Pro Caliber 6. It is excellent tough fast reliable no problems whatsoever and it looks grea... Zobacz więcej
Brilliant customer service. Bought a new jacket from them a few weeks ago. Unfortunately after its first wash, one of the seams came away. Rang the shop and went down, they couldn't be more helpful, t... Zobacz więcej
Good service but sadly Riyal Mail ruined my experience. Ended up £4.45 out of pocket due to order not arriving initially and a new order being sent out. Goods all arrived necessitating me parcelling u... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
Leisure Lakes Bikes are a family run business established over 40 years ago. Our huge online bike store and over 20 stores nationwide offer all the latest bikes, clothing, parts & accessories!
Leisure Lakes Bikes
Napisane przez firmę
- Family run since '81!
- With over 20 stores across the country, we pride ourselves in being a truly family run business with passionate members of staff whose expertise will help you find the right bike for you in no time; Whether that be Electric, Mountain, Road or Commute!
Delivered Ready to Ride
Fast, Reliable Home Delivery + Click&Collect
All our bikes are built, tested & packed by a Cytech qualified Mechanic.
After some kit or accessories? Spend over £75 & get FREE Delivery!*
Dane kontaktowe
103 Penny Street, LA1 1XN, Lancaster, Lancashire, Zjednoczone Królestwo
- 01524 844389
4,8
Doskonała
112 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 79% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Great service, very knowledgeable team
These guys are great, friendly, professional and extremely knowledgeable. I won’t go anywhere else for my cycling needs.
17 sierpnia 2025
Great value and customer service
Great value and customer service. Highly recommended.
10 sierpnia 2025
Bought two items online
Bought two items online and only decided to keep one, refunded without any quibbles
12 sierpnia 2025
I ordered a bike which I had problems…
I ordered a bike which I had problems with courier delivering
The problem was rectified by the management
Also had a voucher for inconvenience caused
29 czerwca 2025
Why use the shop? I suggest manufacturer direct.
Rather than buy direct from Brompton Bikes, I preferred to do business with a bike shop. My purchase was to co-incide with a trip to the Lake district so I contacted the Lancaster shop. Yes they had one in stock, yes I could pick it up the following day (1st July). As I was submiting my deposit they checked and no, actually there was a stocking error but I could pick it up on the 3rd July. I would be on my way back so no problem. I was told I could pick it up any time after midday. So, excited, I found somewhere to pay for parking in the centre of Lancaster and got to the shop at midday. It wouldn’t be ready until the end of the day. Disappointed, I told the chap I was expecting it at midday as I had been advised. “I don’t know who told you that” was the curt reply. I shall buy from Brompton’s website instead, clearly naïve of me to support a bike shop. Mistakes are understandable, even doubled up. But arrogance and rudeness are not what I expect when I’m trying to spend 2500 on a bike.
3 lipca 2025
Opinia niezależna
Odpowiedź od Leisure Lakes Bikes - Lancaster
Hi John,
Thank you for getting in touch, first of all, please accept my apologies for the experience you have had with Leisure Lakes Bikes Lancaster.
When we took the order for your bike over the phone, we discovered an error with our stock, and arranged to get an alternative bike from another store, for collection later that week, to coincide with your trip to Lancaster. When arranging this, I advised that the bike would arrive with us around midday, and would be ready for collection early afternoon. I believe this is where we have got our wires crossed, and I can only apologise for not being clearer as to when the bike would be ready.
In regard to the colleague you spoke to when you came in, I can assure you that it was not his intention to come across as rude, and I apologise that we did not meet your expectations on this occasion.
I hope we have the opportunity to assist you in the future, and make up for your recent visit.
Kind regards
Charlie
Friendly helpful and efficient
26 maja 2025
Dropping in.... Excellent
The staff at LL Lancaster knew there audience when purchasing a bike. The after service was second too none. Quality business selling quality products
14 kwietnia 2025
Hope wheels
Brilliant really helpful even helped amended order even when I ordered wrong colour hubs absolutely awesome cheers for help
10 marca 2025
Helpful, prompt service
Helpful, prompt service. They offered two options for a repair to my Brompton, fixed within 24 hrs, good communication, not too expensive. Pleasant to deal with. I usually avoid chains, but they're helpful and competent at the Lancaster shop.
28 lutego 2025
Opinia niezależna
As always - fab experience
As always, leisure lakes is an awesome place to get good quality bike stuff at a reasonable price. I was born in Lancaster and no longer live there, and always come back to buy things wherever possible from you guys. Thanks as always.
25 grudnia 2024
No item delivered to shop for click and…
No item delivered to shop for click and collect
Will not be in before 25th dec ordered around the 5th dec
Store attitude dreadful could not careless
Will never use this store or website again
5 grudnia 2024
Fantastic customer service
Fantastic customer service from Rob at the Lancaster Branch both over the telephone & in person. He sourced a good choice of MTB pants for my son to try on in store.
14 grudnia 2024
Opinia niezależna
Helpful and knowledgeable staff
Helpful and knowledgeable staff identified the part I needed for my MTB and ordered helped me order it. Very helpful thanks
14 listopada 2024
Endura MT500 Spray Trouser Black / Specialized 700c Inner Tubes Attributes (if any) Size Colour - 700x20-28c-Schrader Valve, Black
Very helpfull staff
13 listopada 2024
staff were very kind and accommodating.
23 listopada 2024
Opinia niezależna
Outstanding service coupled with…
Outstanding service coupled with competitive pricing.
The product was dispatched promptly, well packaged and arrived within the allotted timeframe.
I was kept fully informed throughout the entire process.
4 września 2024
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