Brilliant customer service. Bought a new jacket from them a few weeks ago. Unfortunately after its first wash, one of the seams came away. Rang the shop and went down, they couldn't be more helpful, t... Zobacz więcej
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Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Good service but sadly Riyal Mail ruined my experience. Ended up £4.45 out of pocket due to order not arriving initially and a new order being sent out. Goods all arrived necessitating me parcelling u... Zobacz więcej
Ordered replacement parts for Topeak pocket rocket pump. Were available within 2 days at their shop. Great service when collecting. Also, shop has a good range of bikes on display together with lots... Zobacz więcej
The hanger for the rear mech on my Specialized snapped in half, with the half remaining on the bike seemingly melded to the frame, with a danger of damaging the frame in attempting to remove it. The o... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
Leisure Lakes Bikes are a family run business established over 40 years ago. Our huge online bike store and 17 stores nationwide offer all the latest bikes, clothing, parts & accessories!
Leisure Lakes Bikes
Napisane przez firmę
- Family run since '81!
- With 14 stores across the country, we pride ourselves in being a truly family run business with passionate members of staff whose expertise will help you find the right bike for you in no time; Whether that be Electric, Mountain, Road or Commute!
Delivered Ready to Ride
Fast, Reliable Home Delivery + Click&Collect
Dane kontaktowe
103 Penny Street, LA1 1XN, Lancaster, Lancashire, Zjednoczone Królestwo
- 01524 844389
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 83% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
What a great service
What a great service. From answering questions before purchase right through to collecting my new bike, Charlie and the team at Lancaster were brilliant. I was kept updated throughout the process.
I thoroughly recommend these guys and the company if you’re looking to buy a new bike
Great service from a great team
Great service from a great team of people.
Hassle free and straight forward and…
Hassle free and straight forward and friendly staff
Ordered my bike 8 months ago and it’s…
Ordered my bike 8 months ago and it’s been fantastic. When I’ve needed advice or parts the guys in the Lancaster shop have been awesome and very trustworthy. Highly
Recommend
Product instock cheaper than many…
Product instock cheaper than many other retailers and quick tracked postage,well done will definitely use again.
I keep going back
I've purchased a number of items from leasure lakes in lancaster recently and I think the staff are brilliant. So helpful and knowledgeable. Extremely friendly and if they make a mistake they own up and rectify it immediately.

Odpowiedź od Leisure Lakes Bikes - Lancaster
Brilliant customer service
Brilliant customer service. Bought a new jacket from them a few weeks ago. Unfortunately after its first wash, one of the seams came away. Rang the shop and went down, they couldn't be more helpful, took the jacket for a look, and immediately replaced with a new jacket. Can't ask for more than that. No messing or interrogation, just sorted the problem there and then. Great stuff.
Ordered replacement parts for Topeak…
Ordered replacement parts for Topeak pocket rocket pump. Were available within 2 days at their shop. Great service when collecting. Also, shop has a good range of bikes on display together with lots of parts and accessories. Well worth a visit.
Great service, very knowledgeable team
These guys are great, friendly, professional and extremely knowledgeable. I won’t go anywhere else for my cycling needs.
Great value and customer service
Great value and customer service. Highly recommended.
Bought two items online
Bought two items online and only decided to keep one, refunded without any quibbles
I ordered a bike which I had problems…
I ordered a bike which I had problems with courier delivering
The problem was rectified by the management
Also had a voucher for inconvenience caused
Why use the shop? I suggest manufacturer direct.
Rather than buy direct from Brompton Bikes, I preferred to do business with a bike shop. My purchase was to co-incide with a trip to the Lake district so I contacted the Lancaster shop. Yes they had one in stock, yes I could pick it up the following day (1st July). As I was submiting my deposit they checked and no, actually there was a stocking error but I could pick it up on the 3rd July. I would be on my way back so no problem. I was told I could pick it up any time after midday. So, excited, I found somewhere to pay for parking in the centre of Lancaster and got to the shop at midday. It wouldn’t be ready until the end of the day. Disappointed, I told the chap I was expecting it at midday as I had been advised. “I don’t know who told you that” was the curt reply. I shall buy from Brompton’s website instead, clearly naïve of me to support a bike shop. Mistakes are understandable, even doubled up. But arrogance and rudeness are not what I expect when I’m trying to spend 2500 on a bike.

Odpowiedź od Leisure Lakes Bikes - Lancaster
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