We were impressed with the service we received from Khanak Patel yesterday when we purchased our Stressless chair from Lee Longlands in Abingdon. Her product knowledge was excellent and she was so hel... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
We were allowed ample time to peruse the complete sofa range without being bombarded by staff which we liked. We were approached by a very friendly lady staff member, I think her name was Sandra... Zobacz więcej
Reakcja na opinię
Absolutely fantastic from start to finish. From the sales team (Andrew) in the showroom to the delivery team (Tony & Kane) who were amazingly friendly, careful, polite and understanding when I cou... Zobacz więcej
Reakcja na opinię
Good range online. Easy to navigate and choose. Found what we wanted and ordered without any problem. One star deducted because email confirming order never arrived so am in the dark about delivery et... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Informacje przekazane przez różne źródła zewnętrzne
At Lee Longlands, we’ve been following trends for more than a century – so calling our teams experts is a bit of an understatement. With decades of experience between us, a keen eye for style and a passion to support your needs, our colleagues are proud to help everyone who crosses our thresholds, from offering advice through to delivery and beyond. So just like our famous jingle says, you can leave it to Lee Longlands to turn a house into your home.
Dane kontaktowe
224 Broad Street, B15 1AZ, Birmingham, Zjednoczone Królestwo
- 0333 200 1552
- info@leelonglands.com
- www.leelonglands.co.uk
4,8
Doskonała
10 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Tim was very professional and gave me…
Tim was very professional and gave me plenty of options on sofa advice. I like that they as a company will beat any price elsewhere.
I will be back for my sofa
1 sierpnia 2026
Odpowiedź od Lee Longlands
We're delighted to hear that Tim provided such professional and helpful service, taking the time to talk you through plenty of sofa options and help you find the right choice.
It's also great to hear that our price promise gave you additional confidence when considering your purchase. We want our customers to receive great advice, excellent service and competitive value all in one place.
We'll be sure to pass your kind words on to Tim. Thank you for choosing Lee Longlands, and we look forward to welcoming you back when you're ready to order your new sofa!
Warm regards,
The Lee Longlands Team
So helpful and knowledgable great to…
So helpful and knowledgable great to deal with - will again
6 sierpnia 2026
Odpowiedź od Lee Longlands
Thank you
We had a great experience from start to…
We had a great experience from start to finish. Alex was incredibly helpful when we were choosing our mattress. He took the time to explain the differences between the options, gave us great advice on which mattress would suit us best, and even managed to get us a fantastic deal.
The mattress was delivered today, and the two delivery guys Mark and Tom were both absolutely brilliant. They were friendly, carried the mattress all the way up to my flat, unpacked it for me, and even took all the packaging away. Their service really went above and beyond.
The only downside was the delivery wait. Although the mattress is definitely worth waiting for, I do wish the delivery time had been a little quicker.
Excellent customer service throughout – I would definitely recommend!
6 sierpnia 2026
Opinia niezależna
Odpowiedź od Lee Longlands
Thank you so much for your fantastic feedback and recommendation!
We're delighted to hear that you had such a positive experience from start to finish. It's wonderful to know that Alex took the time to explain the different mattress options, offered helpful advice based on your needs and was able to secure a great deal for you.
We're equally pleased to hear that Mark and Tom provided such brilliant service on delivery day. Carrying the mattress up to your flat, unpacking it and removing all the packaging is all part of making the experience as easy as possible, so we'll be sure to pass your lovely comments on to them.
We do appreciate your feedback regarding the delivery time and understand that a long wait can be frustrating, even when the finished product is worth waiting for. Your comments will be shared with the relevant team as we continually look for ways to improve our service.
Thank you again for choosing Lee Longlands. We hope you enjoy many comfortable nights on your new mattress!
Warm regards,
The Lee Longlands Team
Excellent experience with Bristol store
Bristol store very welcoming, excellent range of good quality brands, Jamie was friendly and helpful. Purchased mattress, headboard and a sofa.
Delivery was very good two chaps Nathan and Tony arrived exactly on time, and made the experience a pleasure. Very careful with how they brought items into house and made sure we were happy, no rush. Many thanks.
22 lipca 2026
Opinia niezależna
Odpowiedź od Lee Longlands
Thank you so much for your wonderful feedback!
We're delighted to hear that you received such a warm welcome at our Bristol store and enjoyed exploring our range of quality brands. It's fantastic to know that Jamie was friendly and helpful while assisting you with your mattress, headboard and sofa purchases.
We're equally pleased to hear that Nathan and Tony made your delivery such a positive experience. Arriving exactly on time, taking great care when bringing your furniture into your home and making sure you were completely happy before leaving is exactly the level of service we aim to provide.
We'll be sure to pass your lovely comments on to Jamie, Nathan and Tony—they'll be delighted to know their efforts were so appreciated.
Thank you again for choosing Lee Longlands. We hope you enjoy all your new furniture for many years to come!
Warm regards,
The Lee Longlands Team
Even though it was the end of the day…
Even though it was the end of the day all staff were very friendly and welcoming. Paul is a great asset to your team. He's very knowledgeable on your products and gave us great customer service with a smile. It was a very positive shopping experience.
4 sierpnia 2026
Odpowiedź od Lee Longlands
Thank you so much for your wonderful feedback!
We're delighted to hear that you received such a friendly and welcoming service, even at the end of the day. It's especially lovely to hear your comments about Paul and the knowledgeable, helpful service he provided with a smile.
We'll be sure to pass your kind words on to Paul and the rest of the team. Knowing that you consider him a great asset to Lee Longlands means a great deal to us.
Thank you again for choosing Lee Longlands. We're so pleased you had such a positive shopping experience and look forward to welcoming you back in the future!
Warm regards,
The Lee Longlands Team
Great range & helpful staff
The Birmingham store has a very central location and a large range of styles which makes comparisons very easy.
Jade was very helpful and informative. She gave us space to explore what was on offer but was always on hand to answer questions. We found exactly what we needed and couldn’t be happier. Thank you!
5 sierpnia 2026
Odpowiedź od Lee Longlands
Thank you so much for your wonderful feedback!
We're delighted to hear that you enjoyed your visit to our Birmingham store and found our wide range of furniture styles made it easy to compare your options and find exactly what you were looking for.
It's especially lovely to hear your kind comments about Jade. Providing knowledgeable advice while giving customers the time and space to browse at their own pace is exactly the approach we strive for, so we're thrilled that Jade helped make your experience such a positive one.
We'll be sure to pass your kind words on to Jade—she'll be delighted to know her friendly and informative service was so appreciated.
Thank you again for choosing Lee Longlands. We truly appreciate your recommendation and hope you enjoy your new furniture for many years to come!
Warm regards,
The Lee Longlands Team
Purchase of bar stools
I received a very warm and friendly welcome when I walked in and the person serving me understood what I wanted from the off. He showed me relevant products (bar stools) within the store and was really helpful throughout the process explaining the various options.
I ended up buying 2 bar stools and 4 dining chairs on the day and was extremely pleased with the excellent customer service received. Thanks very much.
5 sierpnia 2026
Odpowiedź od Lee Longlands
Thank you so much for your wonderful feedback!
We're delighted to hear that you received such a warm and friendly welcome from the moment you arrived. It's fantastic to know that our team quickly understood what you were looking for, guided you to the right products, and took the time to explain the different options available.
We're especially pleased that your positive experience led to the purchase of both your bar stools and dining chairs. Providing knowledgeable, helpful service without pressure is exactly what we strive for, so it's wonderful to know we delivered an experience that exceeded your expectations.
Thank you again for choosing Lee Longlands. We truly appreciate your kind words and hope you enjoy your new bar stools and dining chairs for many years to come!
Warm regards,
The Lee Longlands Team
Excellent service throughout our experience.
We received excellent service from the sales staff in-store through to the guys, Richard & Will, who delivered the goods to our home. We were kept fully informed throughout the process from end to end and found the experience highly professional.
5 sierpnia 2026
Opinia niezależna
Odpowiedź od Lee Longlands
We're delighted to hear that you received excellent service from our sales team right through to the delivery of your furniture. It's fantastic to know that you were kept fully informed throughout the entire process and that your experience was professional from start to finish.
We're especially pleased to hear your kind comments about Richard and Will. We'll be sure to pass your feedback on to them—they'll be delighted to know their delivery service made such a positive impression.
Thank you again for choosing Lee Longlands. We truly appreciate your kind words and hope you enjoy your new furniture for many years to come.
Warm regards,
The Lee Longlands Team
Tony and Kane very kindly delivered my…
Tony and Kane very kindly delivered my sofa.
They called the day before to give me a 30min window then texted the morning of to give me a more exact arrival time. They came almost to the minute. They got the furniture in with no problems and both were absolutely lovely.
Pleasure to deal with. Thanks again both.
4 sierpnia 2026
Opinia niezależna
Odpowiedź od Lee Longlands
Thank you so much for your wonderful feedback!
We're delighted to hear that Tony and Kane provided such an excellent delivery experience. It's great to know that the communication leading up to your delivery kept you well informed, from the advance call with your delivery window to the text on the day with a more precise arrival time.
We're especially pleased to hear that they arrived exactly as promised, delivered your sofa without any issues, and that their friendly and professional approach made the whole experience a pleasure.
We'll be sure to pass your kind words on to Tony and Kane—they'll be delighted to know their efforts were so appreciated.
Thank you again for choosing Lee Longlands. We hope you enjoy your new sofa for many years to come, and we look forward to serving you again in the future.
Warm regards,
The Lee Longlands Team
Our in store experience was excellent
Our in store experience was excellent, the sales advisor was very knowledgeable and patient. The delivery team were very polite and courteous.
30 lipca 2026
Opinia niezależna
Odpowiedź od Lee Longlands
Thank you so much for your wonderful feedback!
We're delighted to hear that you had an excellent experience with us from start to finish. It's fantastic to know that our sales advisor was knowledgeable and patient, helping you make the right choice without any pressure.
We're also pleased to hear that our delivery team were polite and courteous, ensuring your furniture arrived with the high level of service we aim to provide.
Thank you again for choosing Lee Longlands. We truly appreciate your kind words and hope you enjoy your new furniture for many years to come.
Warm regards,
The Lee Longlands Team
Mark and Lewis were polite and…
Mark and Lewis were polite and intrusive when delivering our replacement chair.
4 sierpnia 2026
Opinia niezależna
Odpowiedź od Lee Longlands
We're delighted to hear that your delivery went so well and that our drivers were knowledgeable, friendly, and arrived on time. Providing a reliable, professional service is something we take great pride in, so it's fantastic to know you had such a positive experience.
Thank you again for choosing Lee Longlands. We truly appreciate your kind words and hope you enjoy your new furniture for many years to come.
Warm regards,
The Lee Longlands Team
Very helpful staff in store
Very helpful staff in store, logistics and delivery team
17 lipca 2026
Opinia niezależna
Odpowiedź od Lee Longlands
We're delighted to hear that your delivery went so well and that our drivers were knowledgeable, friendly, and arrived on time. Providing a reliable, professional service is something we take great pride in, so it's fantastic to know you had such a positive experience.
Thank you again for choosing Lee Longlands. We truly appreciate your kind words and hope you enjoy your new furniture for many years to come.
Warm regards,
The Lee Longlands Team
Great experience
Great experience. I was contacted by phone to arrange a delivery date and received a call the day of to give me a two hour time window and told me what specific time they were aiming for. Nathan and Carl delivered and were efficient and very polite.
5 sierpnia 2026
Opinia niezależna
Odpowiedź od Lee Longlands
We're delighted to hear that your delivery went so well and that our drivers were knowledgeable, friendly, and arrived on time. Providing a reliable, professional service is something we take great pride in, so it's fantastic to know you had such a positive experience.
Thank you again for choosing Lee Longlands. We truly appreciate your kind words and hope you enjoy your new furniture for many years to come.
Warm regards,
The Lee Longlands Team
A very relaxed buying experience
A very relaxed buying experience , no
" pushy " salesman"
Paul Bayliss was excellent, he explained everything and answered all rhe questions we asked.
We thoroughly recommend Lee Longlands for their service.
4 sierpnia 2026
Odpowiedź od Lee Longlands
Thank you so much for your wonderful feedback!
We're delighted to hear that you had such a relaxed buying experience with us. We believe our customers should have the time and space to make the right decision without feeling under any pressure, so it's fantastic to know this was reflected in your visit.
It's especially pleasing to hear your kind comments about Paul Bayliss. We're delighted that he took the time to explain everything clearly and answer all of your questions, helping you make your purchase with confidence.
We'll be sure to pass your wonderful feedback on to Paul—he'll be thrilled to know his service made such a positive impression.
Thank you again for choosing Lee Longlands and for your recommendation. We truly appreciate your support and look forward to welcoming you back in the future.
Warm regards,
The Lee Longlands Team
Very helpful and informative staff
4 sierpnia 2026
Odpowiedź od Lee Longlands
Thank you for your kind feedback!
We're delighted to hear that you found our team to be very helpful and informative. Providing knowledgeable advice and excellent customer service is something we take great pride in, so it's wonderful to know you had such a positive experience.
Thank you again for choosing Lee Longlands. We truly appreciate your support and look forward to welcoming you back again soon.
Warm regards,
The Lee Longlands Team
Delivered without power pack
Delivered on time but without power pack, contacted the store who said they would get it posted and let me know when, a week later still no update. Left with a recliner chair that doesn’t recline.
4 sierpnia 2026
Odpowiedź od Lee Longlands
We're pleased to hear that your delivery arrived on time, but we're very sorry to learn that your recliner was delivered without its power pack. We completely understand how frustrating it must be to receive a chair that you can't use as intended.
We're also sorry that, despite being assured the missing part would be posted and that you would receive an update, you've been left waiting for a week without any communication. This is not the level of service we aim to provide, and we apologise for the inconvenience and disappointment this has caused.
Your comments will be shared with our Customer Services team so we can review what has happened and improve our communication. We sincerely apologise for the delay and appreciate your patience while this is resolved.
Warm regards,
The Lee Longlands Team
Lee Longlands delivery
Frank and Mark delivery drivers were excellent, good communication before they arrived. Very respectful of the property and friendly and efficient in putting my bed together and in position. Removed all the packaging. Delighted to deal with such nice people!
9 lipca 2026
Opinia niezależna
Odpowiedź od Lee Longlands
We're delighted to hear that your delivery went so well and that our drivers were knowledgeable, friendly, and arrived on time. Providing a reliable, professional service is something we take great pride in, so it's fantastic to know you had such a positive experience.
Thank you again for choosing Lee Longlands. We truly appreciate your kind words and hope you enjoy your new furniture for many years to come.
Warm regards,
The Lee Longlands Team
Carl and Nathan top blokes.
Carl and Nathan were polite, helpful and efficient. Perfect in every way. Set up all the chairs and invited us to test them while they were still here, checking that we were happy. Great job. 10 out of 10.
Bob and Di Lewis.
4 sierpnia 2026
Opinia niezależna
Odpowiedź od Lee Longlands
Thank you so much for your wonderful feedback, Bob and Di!
We're delighted to hear that Carl and Nathan provided such excellent service during your delivery. It's fantastic to know they were polite, helpful, and efficient, and that they took the time to set up your chairs and make sure you were completely happy before they left.
Providing this level of care and attention is exactly what we strive for, so we're thrilled to receive your "10 out of 10" rating. We'll be sure to pass your kind words on to Carl and Nathan—they'll be delighted to know their efforts were so appreciated.
Thank you again for choosing Lee Longlands. We hope you enjoy your new chairs for many years to come, and we look forward to welcoming you back in the future.
Warm regards,
The Lee Longlands Team
Another very good experience.
Another very good experience with Lee Longlands. From helpful salesroom staff at the Bristol Cribbs Causeway Store, all the way to the exceptional Tony & Kane for delivery and installation, everything was great. I think this is why we find ourselves returning to the store.
4 sierpnia 2026
Opinia niezależna
Odpowiedź od Lee Longlands
We're delighted to hear that your delivery went so well and that our drivers were knowledgeable, friendly, and arrived on time. Providing a reliable, professional service is something we take great pride in, so it's fantastic to know you had such a positive experience.
Thank you again for choosing Lee Longlands. We truly appreciate your kind words and hope you enjoy your new furniture for many years to come.
Warm regards,
The Lee Longlands Team
Excellent service
Excellent service , friendly staff , delivery was communicated well and arrived on time !
21 lipca 2026
Odpowiedź od Lee Longlands
We're delighted to hear that your delivery went so well and that our drivers were knowledgeable, friendly, and arrived on time. Providing a reliable, professional service is something we take great pride in, so it's fantastic to know you had such a positive experience.
Thank you again for choosing Lee Longlands. We truly appreciate your kind words and hope you enjoy your new furniture for many years to come.
Warm regards,
The Lee Longlands Team
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.