The professional adviser did not answer my specific question about Reserves . She merely gave me the procedure and what my rights are regarding service charges and how to apply to the FTT. When I as... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
The advisor i spoke to was very calm and patient as i was nervous and stressed but guided my through what I needed to do. Not the advisors fault but it is a challenging stressful situation when you go... Zobacz więcej
Reakcja na opinię
v informative chat with Julia so far. Have sent my lease which she needed in order to answer further queries so the matter is not complete
The speed in which you got back to me was amazing I needed the advise quickly & you certainly delivered, if I have any more questions I will certainly be contacting you again many thanks Pat x
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
The Leasehold Advisory Service (LEASE) is a government-funded, independent body that provides free advice on residential leasehold and park home law in England and Wales. Our advisers are legally qualified and offer clear, impartial guidance to help people understand their rights and responsibilities. We provide initial, outline legal advice. Our advice is outline, summary guidance designed to help you understand your position and the options available to you. It is not a substitute for full legal advice on your individual circumstances. You can explore our online guides, submit a written enquiry or book a 15-minute telephone appointment.
Dane kontaktowe
2 Marsham Street, SW1P 4DF, London, Zjednoczone Królestwo
- 020 7832 2500
- info@lease-advice.org
- www.lease-advice.org
4,0
Dobra
1 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 95% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Invaluable organisation
Invaluable organisation. Really well informed advisors. There are some issues which I am having with a management company for a leasehold property and I am now much more confident about my legal rights after contacting this organisation.
13 lipca 2026
Odpowiedź od The Leasehold Advisory Service
Thank you for your kind review. We're pleased we could help you better understand your legal rights and give you more confidence in dealing with your situation.
The arranged call was on time as…
The arranged call was on time as agreed. Kemi was superb, very professional, introduced herself and put me at ease straight away. She asked pertinent questions which enabled her to provide the advice and inform me of the action and options available to us. I would highly recommend the service.
13 lipca 2026
Odpowiedź od The Leasehold Advisory Service
Thank you for your feedback. We're delighted to hear that Kemi made you feel at ease and provided clear advice about your options. We'll be sure to pass on your kind comments.
Helpful and well researched
The advisor I had knowledgeable and helpful and offered appropriate solutions to a situation with many complicated components to it.
The follow up email arrived quickly and fully comprehensive.
7 lipca 2026
Odpowiedź od The Leasehold Advisory Service
Thank you for your review. We're pleased you found the advice helpful and that the follow-up information arrived promptly and was useful.
Fantastic service
very quick to get an appointment (the same day ) and good clear advice
9 lipca 2026
Odpowiedź od The Leasehold Advisory Service
Thank you for your review. We're glad we could offer you a prompt appointment and provide clear advice when you needed it.
Help given was useful. Constant retpeated breakdown of lifts causing imobile occupants to be stranded for days.
Help given was useful, Less urgent defaults have been attended to, however not the most important from the risks and fire hazzard point of view.
Occupants with mobility problems stranded repeatedly for days.
9 lipca 2026
Odpowiedź od The Leasehold Advisory Service
Thank you for your feedback. We're pleased you found the advice useful. We're sorry to hear the issues affecting residents are continuing, particularly those impacting people with mobility needs. We hope the information provided helps you take the next steps.
I had asked for specific advice about…repairs to a roof
An underwhelming experience, I had asked for specific advice about the application of the Building Safety Act to the problem. The advisor had nothing to say about this - apart from organising another consultation - and provided a general overview of possible next steps (which were so general, I already knew them). At least the advisor phoned at the right time.
10 lipca 2026
Odpowiedź od The Leasehold Advisory Service
Thank you for your feedback. We're sorry to hear that the appointment didn't provide the level of detail you were looking for. We aim to give initial legal advice that addresses each leaseholder's specific circumstances, and we're sorry this wasn't your experience. If you'd like us to review your enquiry again, please contact info@lease-advice.org and we'll be happy to look into it.
I left the consultation feeling more…
I left the consultation feeling more confused than when I arrived. The session felt rushed, and I did not feel my concerns were fully explored. The advice given did not appear to have a clear legal basis, leaving me without the clarity and confidence I was hoping to gain.
7 lipca 2026
Odpowiedź od The Leasehold Advisory Service
Thank you for taking the time to share your experience. We're sorry to hear that you left the appointment feeling uncertain and that the advice wasn't as clear as you had hoped. We'd like the opportunity to understand your concerns and review what happened. Please contact us at info@lease-advice.org so we can look into this further.
Odpowiedź od The Leasehold Advisory Service
Thank you for your review. We're really pleased we could help.
A friendly and professional advice and…
A friendly and professional advice and great follow up
7 lipca 2026
Odpowiedź od The Leasehold Advisory Service
Thank you for your kind feedback. We're pleased you found the advice friendly, professional and supported by a helpful follow-up.
Helpful professional advice
Very helpful and professional advice. During a short session the advisor had demonstrated a clear grasp of issues and was able to give guidance & set out a clear action plan regarding to a relatively serious issue.
7 lipca 2026
Odpowiedź od The Leasehold Advisory Service
Thank you for your review. We're glad the adviser was able to explain the issues clearly and help you with a practical action plan.
Thank you to the Leasehold Adv Service
Anna was very helpful and informative. Thank you.
10 lipca 2026
Odpowiedź od The Leasehold Advisory Service
Thank you for your kind words. We're pleased Anna was able to help and provide the information you needed. We'll pass your feedback on to her.
Odpowiedź od The Leasehold Advisory Service
Thank you for your review. We're pleased you had a positive experience with our service.
Odpowiedź od The Leasehold Advisory Service
Thank you for your feedback. We're glad you found the adviser knowledgeable and that the advice was helpful.
Clarity and Real Support
Leasehold Advisory Service is a lifeline in the treacherous minefield that is apartment living. (although, really, it is amazing there is need for this service. the problems we take to them simply should not exist. I dont understand how they do)
Thank you Leasehold.
9 lipca 2026
Odpowiedź od The Leasehold Advisory Service
Thank you for your thoughtful review. We're really pleased we could help you navigate what can often be a complex area. We appreciate your kind words and are glad you found our service supportive.
Very knowledgeable and helpful.
7 lipca 2026
Odpowiedź od The Leasehold Advisory Service
Thank you for your review. We're pleased you found the advice knowledgeable and helpful.
Very helpful and good advice
Very helpful and good advice. Nice and clear with friendly staff
7 lipca 2026
Odpowiedź od The Leasehold Advisory Service
Thank you for your feedback. We're glad you found the advice clear and helpful, and that our team made your experience a positive one.
Great to get first hand knowledge of…
Great to get first hand knowledge of recent
updates however a little more time would have been appreciated
7 lipca 2026
Odpowiedź od The Leasehold Advisory Service
Thank you for your review. We're pleased you found the advice useful and up to date. We appreciate your feedback about the appointment length and will take it on board as we continue to develop our service.
Unfortunately they weren’t able to…
Unfortunately they weren’t able to advise on my issue.
6 lipca 2026
Odpowiedź od The Leasehold Advisory Service
Thank you for your feedback. We're sorry we weren't able to help with your particular issue. Our service has a defined remit, so there are some matters we aren't able to advise on directly. If you'd like to discuss your experience further, please contact info@lease-advice.org.
Utterly pointless
I would give it zero- like every government agency-completely pointless and useless. May as well not bother. They don’t call you even though you book a slot and offer nothing of value. Should be closed down.
7 lipca 2026
Opinia niezależna
Odpowiedź od The Leasehold Advisory Service
We’re sorry to hear about your experience and understand how frustrating it must have been not to receive the call you had booked.
This is not the level of service we aim to provide. We would like to look into what happened and understand why the appointment was missed. Please contact us directly with your booking details so that we can investigate and arrange the appropriate support.
Thank you for bringing this to our attention.
Over the years I have used this service…
Over the years I have used this service and found the information and help given of the very best. The level of staff is exceptional and I personally cannot complain but enthusiastically recommend them
6 maja 2026
Opinia niezależna
Odpowiedź od The Leasehold Advisory Service
Thank you for taking the time to leave a review! We're pleased to hear you have found our service helpful.
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