The Leasehold Advisory Service Recenzje 

1435
Wynik TrustScore: 4 na 5

4,0

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Zobacz, co mówią recenzenci

Oceniono na 3 z 5

The professional adviser did not answer my specific question about Reserves . She merely gave me the procedure and what my rights are regarding service charges and how to apply to the FTT. When I as... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

The advisor i spoke to was very calm and patient as i was nervous and stressed but guided my through what I needed to do. Not the advisors fault but it is a challenging stressful situation when you go... Zobacz więcej

Reakcja na opinię

Oceniono na 4 z 5

v informative chat with Julia so far. Have sent my lease which she needed in order to answer further queries so the matter is not complete

Oceniono na 5 z 5

The speed in which you got back to me was amazing I needed the advise quickly & you certainly delivered, if I have any more questions I will certainly be contacting you again many thanks Pat x

Reakcja na opinię

Informacje dotyczące firmy

  1. Usługi prawne

Napisane przez firmę

The Leasehold Advisory Service (LEASE) is a government-funded, independent body that provides free advice on residential leasehold and park home law in England and Wales. Our advisers are legally qualified and offer clear, impartial guidance to help people understand their rights and responsibilities. We provide initial, outline legal advice. Our advice is outline, summary guidance designed to help you understand your position and the options available to you. It is not a substitute for full legal advice on your individual circumstances. You can explore our online guides, submit a written enquiry or book a 15-minute telephone appointment.


Dane kontaktowe

4,0

Dobra

Wynik TrustScore: 4 na 5

1 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Zaprasza klientów do wystawiania recenzji

Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje

Odpowiada na 100% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,0

Wszystkie recenzje

(1435)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 110

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

I was surprised when a reply arrived

I was surprised when a reply arrived. (not because of any issue with this service). The quality of the reply and it's content was very good. My enquiry had been relatively complex, I thought, relating to a property owner of a leasehold flat where I'd been told by the real estate agent the owner had gone into liquidation.

13 listopada 2021
Oceniono na 1 z 5

It was a waste of time.

12 listopada 2021
Logo The Leasehold Advisory Service

Odpowiedź od The Leasehold Advisory Service

Hi Marta, Thank you for your feedback.

Sorry to hear that you felt like your appointment was a waste of time. Our advisers always aim to offer useful advice, but I apologise if you didn't find the information they provided helpful. If you would like additional information or advice we would be very happy to help you further. If you would prefer to speak to another member of our team you can book an appointment using this link: https://clients.lease-advice.org/#/

If you would prefer to get written advice in an email you can submit an enquiry on our website using the link above.

Oceniono na 5 z 5

Very good service

Very good service, shame we feel we have to use there advice so often, due to ASB and a Landlord that doesn't care

12 listopada 2021
Oceniono na 4 z 5

Really helpful every time I have asked…

Really helpful every time I have asked for assistance which I am sure I will do again and expect the service to be of the same high standard. Only a 4 and not a 5 because I’d like to have got through to speak to them straight away but information by email was really helpful and I won’t hesitate to return.

12 listopada 2021
Oceniono na 2 z 5

I did not receive a clear response.

I did not receive a clear response to my query. Instead I received information of a general nature regarding official Section 20 procedure that I was already prior aware. I suspect that the matter I raised with Leasehold Advisory may not be clear in law and it needs a case brought to the Courts for a "case law decision". However, there may already have been a "case law" decision in respect to the matter I raised with Leasehold Advisory. Eithier way, I had hoped for a clear response.

SUB:Their response my above review appears to show they didn't understand that my query was not about Sectiin 20 but whether a landlord can avoid section 20 by splitting repair bills into numerous small bills that not only individually exceed £250 per leaseholder but which he then retrospectively adds to normal annual service charge bills as "repairs".

12 listopada 2021
Logo The Leasehold Advisory Service

Odpowiedź od The Leasehold Advisory Service

Hi there, Thank you for your feedback.

Sorry to hear that you didn’t receive a clear response to your enquiry. We always aim to give quality and useful advice, so I apologise if you felt like the advice was generic and didn’t answer your questions. I’ve had a look through the advice you received. In the notes, I can see that adviser answered your question on S20 but did not go into great detail about the consultation process.

If you want more advice or information on S20 we would be happy to help you further. It might be worth booking a telephone appointment so you can speak to one of our advisers directly over the phone. They can then go through the consultation requirements and answer any questions you have about the works on your property. If you would like to speak with another adviser you can book an appt here: https://clients.lease-advice.org/#

Oceniono na 1 z 5
Logo The Leasehold Advisory Service

Odpowiedź od The Leasehold Advisory Service

Hi David, Thank you for your feedback.

Sorry to hear that the advice you received didn’t fully answer your questions. I’ve had a look through the advice you received. In the notes, I can see that adviser provided some initial advice on service charges.

If you would like additional information or advice on service charge notices we would be happy to help you further.

If you would prefer to speak to another member of our team you can book an appointment using this link: https://clients.lease-advice.org/#/ If you would prefer to get written advice in an email you can submit an enquiry on our website using the link above.

Oceniono na 5 z 5

Consistent and professional service

I first contacted the LAS two years ago, I found their thoughts very useful then. Now I have contacted them about something that is related but different and found that they were well informed about the history and could give their thoughts on what was happening now. Very useful to have that consistency.

12 listopada 2021
Oceniono na 5 z 5

The Leasehold Advisory Service was…quite helpful

The Leasehold Advisory Service was quite helpful, however when I contacted the land registry I discovered my lease then belonged to a Company who had gone into liquidation. I contacted Companies house who didn't even read my enquiry properly and proceeded to tell me how to reinstate the company involved. I resubmitted my request but they were again not very helpful at all.
It appears to go any further I would need to contact (and pay for ) legal advice although why I can't just do this myself I don't know. I have shelved the idea for the moment until I have more time to devote to the issue.

12 listopada 2021

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