Leapfrog Recenzje 

Horrible company!! Will never buy leapfrog again. Customer support is a joke. They were supposed to replace my monitor and then I haven’t heard anything for two months!!! Disgusting!!! The battery life sucks!

I wish I had seen these reviews prior to purchase! It would appear the lack of customer service is a common theme. I’ve bought several products for my child from leap frog. Leapstart, leappad3 and numerous books and apps for them. Costing over £300 all of which are now useable!

The leappad3 doesn’t connect to the Wifi and never has. Wasted a ridiculous amount of time researching on the internet and trouble shooting to no avail. It would appear from researching a ridiculous amount of buyers are complaining about one and the same problem. What’s worse is the customer service or complete lack of it. There first intention is to pass blame on to you for whatever reason necessary my computer wasn’t good enough, my internet speed etc. Although I have the fastest internet speed possible with Virgin I believe in the country certainly in the area and my Mac is the most up to date and I’ve had no problems connecting any other devices. Eventually after about 30 messages and mention several laws and threatening court action they allowed me to exchange but at my cost! Although regretfully looking at the feedback it’s highly likely I’ll find the same problem in the replacement. (I will update) I advised should the replacement be faulty I will be requesting a full refund which they have flatly refused but I’m aware under the consumer regulations act you do not have to continue to allow a seller to repeatedly replace shoddy products and can in fact request a full refund at this point. Fully confident this company will deny my right forcing me with no option but to take them to court which is ridiculous with such a low level easy complaint forth at their customer service is refusing to offer any resolve. Sometimes holding a company accountable and utilising the courts process is the only way to ensure they will meet their legal obligations. Reading the endless negative reviews I’m seeing throughout the internet it’s not hard to figure this is one of these companies, which could be a very costly mistake for them to make!

My complaint does simply lie with the leappad3. I also purchase the leapstart but because it’s out of warranty there is of course nothing the company will do. It doesn’t connect to my computer and I’ve been advised this is because my computer doesn’t meet the standards written on the side of the original box. Although it worked fine for the first few months! The problem with this is of course this means all the books that I have purchase within the last year are now unusable and I have no right to return because the instruction on the box makes it clear my computer isn’t up to scratch although it originally work fine! Instead of looking for a resolve then customer service team are simply looking for a way to blame the customer and get out of providing any form of customer service. This of course has a knock on effect on the children who are now unable to use there toy that you’ve that you’ve invested so much money in.

I will therefore, never purchase from this company again and can only hope some of you are wiser than I and check these reviews before purchasing and manage to avoid disappointing your children in the event they go wrong and the company simply blames you for any problems.

Bought a LeapPad for child 2 years ago, but the child was a bit too young to use it, so it was put into the cupboard.
Took it out recently and, after charging, it switched on fine. However I had entered a parent lock when I first set it up which I had forgotten.
I managed to get logged onto my Leap Frog account, but this did not help, so I had to contact Customer Services.
This was an experience I never want to experience again as it was so poor.
I was provided with a ‘hack’ to bypass the parent lock, but this didn’t work. On checking online, Leap Frog removed this hack from its systems over a year ago.
They then asked me to connect to my computer, but this cannot be done without the pass lock code (which was the problem).
The customer service team then sent me an email to say they were unable to help and that the tablet was irreparable (though they could not tell me what was wrong with it) and it had reached the end of its life. This for a 2 year old tablet that had never been used.
Their final piece of advice was that I needed to buy another one. As if that’s ever going to happen.
I also asked for a copy of their complaint policy. I had to ask three times before they told me to send any complaint about the customer service team TO the customer service team who would review it. You couldn’t make it up!
This is up there as one of the poorest customer service experiences I have ever had.
I would urge people to think twice about purchasing these products, because if anything goes wrong, you’re on your own

Customer support basically told me to throw the leap Start in the bin after I had brought new books to use with it. Useless customer service and now left with useless products. AVOID!

Never buy from this company! Terrible customer service, faulty products you’ll be stuck with. No wonder there are so many bad reviews here! Avoid at all costs

If I could give a -5 stars I would. This company has the most annoying customer service and tech support. I’ve emailed them 7 times asking for tech support, asking them to call me and to help solve my Leapstart problems as it is not connecting to the computer and they just keep asking silly questions that are irrelevant. 7 times I’ve emailed them for help and 7 replies to NO help given. And no phone call.

Useless and I wouldn’t recommend leap frog and I won’t be buying their products again. Save your money and time.

I’m stuck with a £200 product that doesn’t work.

I purchased the Leapfrog Smart Sizzlin' BBQ Grill for my nephew, for Christmas 2021. I realized afterwards that the suggested age is 24months+, so decided to wait until his 2nd birthday to give it to him. His birthday was last weekend, so was finally able to give it to him. While putting it together, we realized that we were given 2 sets of the same wheels, instead of 2 different sets. It is impossible to clip in the 2nd set of wheels. I took all the photos I needed to show the issue. Leapfrog said that since it's been longer than 3 months, they cannot help me. The toy is not broken, and it's not an electrical problem... It was packaged incorrectly from the company. It doesn't matter if it's been 3 months or 3 years, they made a mistake. They take no accountability for their mistakes, and now my nephew has an incomplete toy that I paid $60 for! Will no longer but Leapfrog toys, and they were always my go-to for my children, and for gifts.

We have two leappad ultimate tablets (and many other leappad products as we've 3 kids). Not all games work across each tablet so if you have the misfortune of buying a game for the wrong tablet and there are many they will not refund you for the game or even allow you to pick one that does work. They'll just take your money and tell you that you should have read the T&Cs. Don't know many parents who have that kind of time on their hands! Surely there can't be a real reason why they can't refund only that they're playing on the misfortunes of tired and stressed parents!!

Over the years we have spent alot of money with leapfrog. We've purchased the scout talking teddies, the leap frog books and interactive pens, leap pad, leap pad 2's and leap tv. To name a few. We have spent alot of money on various apps and game cartridges. Today we purchased an app that we thought was for the leap Tv I had selected leap tv as our search so believed I was looking at the correct games. However after paying for the app and it not showing up on the leap tv I then realised it was a leap pad 2 app. I contacted customer service to explain our error and ask for a refund so we can pick a different game. This was refused. I explained that we have this game as a cartridge for the leap pads, that I can't afford to simply throw away £15 and that if they look at my account they can see we haven't downloaded this. I asked to be put in contact with a manager. I'm now getting zero reply. I'm so angry after all the money we have spent with this company that they are not willing to credit the account back. Unbelievable. Well I certainly won't be spending anymore money with them that's for sure. They have lost themselves a long term loyal customer and a lot of money.

Extremely poor service. I had a problem with my order and have contacted the company 3 times via email and 3 times via phone. I have had no response to my emails. I have been fobbed off by phone.
The matter remains unresolved. This company is supposed to be reputable. Very good at taking your money but does not want to know when they get something wrong. I am left out of pocket and have a product that is of no use.
Absolutely disgraceful

Not able to leave no star rate, but would if I could.
We purchased a Leapband from Argos 3 years ago for our granddaughter but decided she was too young so have waited until a bit older and gave it to her this Christmas. So went on line to download the software but unable to find on leapfrog site so emailed this is their reply
Thank you for contacting LeapFrog Consumer Services. We are very sorry, LeapBand were discontinued some time ago and LeapFrog Connect is no longer available for it.
So a warning to anyone thinking of purchasing a Leapfrog product, they don't support the software for them after 3 years

Leapfrog customer support is terrible, they don't even bother reading your messages, and the links they send are outdated and lead to 404 pages. I wish I hadn't spent the time, money, and energy with their products.

Omg I didn’t realise there are so many bad reviews for this company. I returned an item only to be told they won’t cover my return postage. IT COST ME £17.50 to return the item tracked and signed for as that is what leapfrog requested. The refund would have been £56 but I just paid for postage I didn’t need to buy the item was absolutely rubbish and didn’t work properly. I cannot believe he customer service team just said no we cannot cover cost of postage. Legitly this company is quite big so shouldn’t have a issue. But oh my god I cannot get over this. WASTE OF FRIGGING TIME AND MONEY

Awful awful company.
All of their packaging claims compatibility with MacOS but the app download that you need to set up the system (and that claims to be for MacOS) doesn't work. Customer 'service' just said it doesn't work and go find a non-Mac computer to use instead. They don't care that all their advertising and packaging gives the compatibility details for MacOS (system requirements etc.) and it's all a bunch of lies. I was just told to return to the retailer for a refund.
Avoid. Avoid. Avoid.
Even if you're not using a Mac, the fact that this is the company's attitude, and they're telling lies on their packaging etc, tells you a lot about them. Not a company you want to trust when their products are far from cheap.

Doesn't come loaded with the things promised. You get a word search and a camera 🙄👎👎👎👎👎👎👎👎👎👎 BBBBBOOOOOOO

An automated e-mail replying system will do much better service, by miles. They blame mainly troubleshooting expired warranty, and last but not least Covid-19, for their physical inability to reset the LeapFrog3 device back to the factory settings. The connection app is hardly working, and the reset process stops halfway through. We asked them for help if they can reset it for us. We are not returning it, or repairing it. Simply want all data erased, so it could start from the beginning. They can't do it because 1. Troubleshooting says NO 2.Warranty expired 3. Covid-19. Why would they need a warranty to reset the device???
And honestly, the product is not the best in the world either. In general, don't fall for the big promises in the leapfrog commercials and AVOID as much as possible. If there was an option for less than one star, I would have gone there.

I returned a faulty child’s telephone to be signed for they are claiming it hasn’t arrived standard reason for not replying too busy , Covid ,this is obviously what they only get one star

Sorry to here this. This is my reply to leapfrog regarding a purchase of two items. One came through in a matter of days and happy however, I needed to send them two emails to chase up the other.
I did send two emails earlier in the month and only now they say it is not available. I had pleny of chances to order this product elsewhere and now none are in stock. It would have been nice to have been told that I have been refunded instead of me having to request where my item is only today.

Afraid to say im not a happy customer and will leave a review so that others are aware.
Do your homework before ordering from Leapfrog.

Leapfrog tablet bought two pieces for son and daughter As gifts. After a month, the touchpad stopped working at all does not react to any movements .Spent more than 100 euros on an APP that is now impossible to play just thrown away money.The quality is worse than that of the Chinese.If I could, I would put -5.