Lambrow Recenzje 

67
•
Wynik TrustScore: 3 na 5

2,9

Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 2 z 5

Brow soap is good it’s the usual one I get however my order was missing an item and I couldn’t get through to anyone to solve this. Great product but poor customer service so was disappointed

Oceniono na 1 z 5

Utterly appalling customer service! Ordered in March and never received item! Never reply to emails and now emails bounce back

Oceniono na 5 z 5

Really like the product, doesn't smudge any eyebrow pencil you've got on and holds the brows in place. Great value product too. Product was out of stock so I pre ordered, delivery was efficient and th... Zobacz więcej

Oceniono na 3 z 5

I ordered the the kit in January and was nearly a month before I received it which was very frustrated. Staff were however very helpful & explained that due to issues with customs there was a delay.... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Drogeria
  2. również w kategorii:
  3. Sklep z kosmetykami

Dane kontaktowe

2,9

Średnia

Wynik TrustScore: 3 na 5

67 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

2,9

Wszystkie recenzje

(67)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 0

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 2 z 5

Poor customer service

Brow soap is good it’s the usual one I get however my order was missing an item and I couldn’t get through to anyone to solve this. Great product but poor customer service so was disappointed

18 czerwca 2021
Oceniono na 1 z 5

Never received my item

Never received my item, poor customer service. DO NOT REPLY TO EMAILS & when they do the response is “please wait 10 working days” my order was placed in April!

13 czerwca 2021
Oceniono na 1 z 5

Still haven't received my order

Still haven't received my order , it's been 6 weeks!!! I've sent 6 emails and 2 social media message, and not one person has got back to me! Disgusting service and I am demanding a refund!!

11 maja 2021
Oceniono na 1 z 5

I rate this zero because I never got what I paid for

I rate this zero stars because I have not received my purchase. I have also emailed customer service with no response.

14 kwietnia 2021
Logo Lambrow

Odpowiedź od Lambrow

Hi Anna,

I can see we responded to your query within 3 days via email which is our standard response time. You were informed that the reason your item has not yet been delivered is because you are from the USA and as a result international shipping takes longer to be delivered. We thank you for your patience and hope you love the product :)

Oceniono na 3 z 5

Product is ok

Product is ok. No residue on my hairs and you can’t see that anything is applied however, minutes after applying, my hairs just fall back into place. I’ve used a couple of times but won’t be using again I’m afraid.

14 kwietnia 2021
Oceniono na 5 z 5

Great product and service

Really like the product, doesn't smudge any eyebrow pencil you've got on and holds the brows in place. Great value product too. Product was out of stock so I pre ordered, delivery was efficient and the communication throughout was excellent.

14 kwietnia 2021
Opinia niezależna
Oceniono na 1 z 5

DO NOT BUY!

Didn’t receive my product. It’s been 7 weeks now and also no replies to any emails. Wish I had read the reviews before I purchased. Steer clear!

9 marca 2021
Opinia niezależna
Logo Lambrow

Odpowiedź od Lambrow

Hi Sophie,

I am sorry your order took so long to be delivered. We believe this was a result of COVID-19 which we have now rectified. I can see your order was delivered shortly after making this review. I hope you love the product!

Oceniono na 4 z 5

Excellent product!!

Very easy to use and the product goes a long way, definitely recommend and good pricing!!

5 marca 2021
Opinia niezależna
Logo Lambrow

Odpowiedź od Lambrow

Hi Tamara,

I'm so glad you like the product! If there is anything else we can do for you please let us know.

Oceniono na 5 z 5

Loved this product

Loved this product! I’ve been wanting laminated brows for ages and obviously haven’t been able to in the lockdown, the soap is brilliant! Would definitely recommend for a quick brow fix!

5 marca 2021
Opinia niezależna
Oceniono na 2 z 5

Waited 3 weeks for a product made in China?!

I always research companies to make sure I’m supporting UK business & only buy cruelty free products. After waiting for over 3 weeks, a poorly packaged parcel arrived with Chinese postal markings. The team assured me there were delays with the postal system, something I haven’t experienced over the past few months having ordered a lot of different products elsewhere.

But why, I hear you say, Lambrow is a UK based cruelty free brand...something I would question given the product states ‘made in China’.

Any kind of packaging for a beauty brand you expect to look pretty, even colourful - not this one!

To be honest I’m just going to chuck it in the bin and save my eyebrows, the labels aren’t even stuck correctly to the products so don’t think I’m going to take the risk.

Lambrow, if your products are made in China please make sure your customers are aware of this and rethink your certainty around being cruelty free.

24 lutego 2021
Opinia niezależna
Logo Lambrow

Odpowiedź od Lambrow

Hi Gemma,

I am sorry to see you are disappointed with your experience shopping with us. We are a UK based company whose products are manufactured in China and imported to the UK. Our product quality is of the utmost importance to us which is why we only use trusted and reliable factories we have great relationships with. The manufacturers we partner with assure us they do not test the products they manufacture on animals, however unfortunately we do not have the scale to investigate these claims yet. This is explained on our website in the 'LamBrow Cares' section. Please be aware that just because a product is manufactured in China does not mean it has been tested on animals. Our packaging has been something we have recently changed for most orders and something we are really proud of, however we recognise that your order was made before we implemented these changes and therefore we agree that this is possibly not what you would expect from a beauty brand.

If the product was incorrectly labelled or damaged, this is something you would definitely be able to contact us about and so we can resolve the issue. I apologise if this was the case for your order, unfortunately as our products are made by humans, mistakes can happen.

Doświadczenie Trustpilot

Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.

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