Gave it 4 stars, was going to drop it to a lot lower due to excessive delivery costs (extra charges on top of the standard delivery charge even when they advertised free delivery), delivery was a day... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
The assistance and attention to detail provided by these people was second to none. We were trying to match 2 doors for an additional kitchen larder unit. We added this unit to facilitate installing a... Zobacz więcej
Super doors (J-Pull Knebworth drawers in Blush Pink) - much better than buying primed mdf and having them sprayed in my opinion as the vinyl material is so smooth and perfect! The little detail in the... Zobacz więcej
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I ordered a few sample kitchen doors from online suppliers and obtained several quotes. I don’t usually use the cheapest quote but on this occasion and based on their sample door I did. I used kitchen... Zobacz więcej
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Informacje dotyczące firmy
Informacje przekazane przez różne źródła zewnętrzne
1059-1069 Kingsbury Road, Tyburn, Birmingham, B35 6AJ
Dane kontaktowe
1059-1069 Kingsbury Road, Tyburn, B35 6AJ, Birmingham, Zjednoczone Królestwo
- 0330 135 9191
- sales@kitchendoorhub.com
- www.kitchendoorhub.com
4,1
Dobra
533 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 66% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 miesiąca
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Check, double check and check again
I purchased kitchen doors from Kitchen Door Hub after viewing the product images on their website. When the doors arrived, I believed the design of the recessed inner panel differed from the design shown in the website images.
I raised the issue with the supplier explaining that my complaint was not about the colour, finish or overall door shape, but about the profile and appearance of the inner panel shown in the advertised images compared with the doors supplied.
Unfortunately we were unable to reach an agreement, I then pursued the matter through my card provider and subsequently the Financial Ombudsman Service. The Ombudsman ultimately concluded that Section 75 protection did not apply because each individual door was priced at under £100, despite the overall order value being significantly higher.
My experience has left me disappointed. I would advise prospective customers to carefully examine product specifications and where possible, obtain clarification regarding design details before ordering.
11 kwietnia 2026
Opinia niezależna
Good communication throughout process.
Good communication throughout process.
Well packaged
12 maja 2026
Odpowiedź od Kitchen Door Hub
Hi,
Thank you for taking the time to leave us a 5-star review.
We are delighted to hear that you were pleased with the communication you received and the packaging of your order.
If you require any assistance in the future, please do not hesitate to contact us. We are always happy to help.
~The KDH Team.
Odpowiedź od Kitchen Door Hub
Hi Neil,
Thank you for your 5* review.
We’re really pleased to hear that you’re happy with your order and that everything has come together nicely now it has been fitted. It’s always great to know the finished result looks good and meets your expectations.
If you need any further assistance, please do not hesitate to contact us.
~The KDH Team.
Gave it 4 stars
Gave it 4 stars, was going to drop it to a lot lower due to excessive delivery costs (extra charges on top of the standard delivery charge even when they advertised free delivery), delivery was a day late after taking a day off to receive the delivery. But the final product was spot on and can’t find any fault with all 19 doors, plinths etc. Bought the fjord green high gloss doors which are excellent
5 kwietnia 2026
Opinia niezależna
Odpowiedź od Kitchen Door Hub
Hi Richard,
Thank you for taking the time to leave us a review; we appreciate all feedback.
We’re sorry to hear about the delay with your delivery and sincerely apologise for any inconvenience this may have caused.
We’re pleased to hear that your order of Gloss Fjord Green doors met your expectations.
If you ever require any assistance in the future, please don’t hesitate to reach out — we’re always happy to help.
~The KDH Team.
Good quality doors delivered within a…
Good quality doors delivered within a month of ordering as per the dimensions requested. No issues whatsoever.
12 marca 2026
Odpowiedź od Kitchen Door Hub
Hi Donald,
Thank you for taking the time to leave us a 5* review, we appreciate your feedback.
Its great to hear that everything went smoothly and that you are happy with the quality of doors.
If we can assist with anything in the future, please do not hesitate to reach out.
~The KDH Team.
Always a reliable company
Great product, service and communication ad always used several times.
12 marca 2026
Odpowiedź od Kitchen Door Hub
Hi Nicola,
Thank you for your kind review and continued support.
We are pleased to hear that your happy with the service, products and communication.
Please do not hesitate to contact us with any upcoming projects, we are always happy to help.
~The KDH Team.
Very sturdy unit
The unit was brilliant exactly what I wanted e.g colour and style would recommend them. The reason I only gave 4 stars was it came with no fixings or pilot holes which I found rather odd
27 stycznia 2026
Odpowiedź od Kitchen Door Hub
Hi Pam,
Thank you for taking the time to leave us a review.
We’re delighted to hear that you’re happy with your order and that the colour and style were exactly what you were looking for.
I have passed your feedback on in regards to the pilot holes and fixings.
If we can assist you with anything in the future, please don’t hesitate to get in touch.
~The KDH Team
The delivery is a day late so cannot…
The delivery is a day late so cannot comment on the product
13 stycznia 2026
Odpowiedź od Kitchen Door Hub
Hi Chris,
Thank you for taking the time to leave us a review.
We are sorry to hear that your order ha snot yet arrived. Please rest assured that our team is looking into this matter for you and will provide an update as soon as possible.
~The KDH Team.
Check the spec in detail before you order
I was referred after contacting the original manufacturer of a door, that KDH had the distribution rights to the product after they had discontinued it, the ordering process is easy enough but it took nearly a month to arrive and when it did, it was a different spec. KDH wont refund as they say it was made to order. The website does not list the full spec of the product so beware before you order, check everything, once bitten....
2 grudnia 2025
Odpowiedź od Kitchen Door Hub
Hi Michael,
Thank you for taking the time to leave us a review, we appreciate all feedback.
We are very sorry to hear of your disappointment. After reviewing the situation, we would like to clarify that the information you received regarding our stock appears to have been provided by another retailer and did not come from us directly.
Had you contacted us beforehand, we would have advised ordering a sample door to ensure you were fully satisfied with the style and finish prior to placing a full order.
As all of our products are made to order, we are unfortunately unable to offer refunds.
We sincerely apologise for any inconvenience this situation has caused and are here to assist with any further questions or support you may need.
~The KDH Team.
Overy easy to order.
Once we got some advice from our joiner it was very easy to select the size doors we wanted. They were delivered in good time and extremely well packaged. Couldn't fault the service.
5 listopada 2025
Odpowiedź od Kitchen Door Hub
Hi Hilary,
Thank you for taking the time to leave us a 5* review.
We are delighted to hear that, with your joiner’s guidance, selecting the correct door sizes was straightforward and that your order arrived promptly and well packaged. We’re very pleased that you were happy with the service you received.
If there is anything that we can help you with in the future, please do not hesitate to get in touch.
~The KDH Team.
Product was as discribed and just what…
Product was as discribed and just what I needed. However it took longer to be delivered. The tracking of the courier was impossible and had to stay in all day loosing a day's work. Most couriers give a more accurate delivery window.
2 grudnia 2025
Odpowiedź od Kitchen Door Hub
Hi Stephen,
Thank you for taking the time to leave us a review.
We are happy the product was just what you needed, we apologise that the delivery took longer and the tracking wasn’t helpful. We understand how inconvenient it is to wait around all day. We’ll look into this with our courier to make sure the experience is better next time.
If you need any assistance in the future, please do not hesitate to reach out to us.
~The KDH Team.
The door fronts arrived with no damages…
The door fronts arrived with no damages which makes it less stressful happy with the service
2 grudnia 2025
Odpowiedź od Kitchen Door Hub
Hi Kay,
Thank you for taking the time to share your feedback with us.
That's great, we are really pleased to hear that your doors arrived in perfect condition and the whole experience was stress free for you.
Please do not hesitate to reach out to us if you require any assistance in the future.
~The KDH Team.
The ease of the ordering on line so…
The ease of the ordering on line so easy to use. Instant email accepting the order and information on the expected delivery date.
Delivered on time and the product bang on .
Top company and thank you.
6 listopada 2025
Odpowiedź od Kitchen Door Hub
Hi Colin,
Thank you so much for your feedback.
We are delighted to hear that you found our online ordering process easy to use and that your order arrived on time. It’s great to know the product met your expectations. We truly appreciate your support and look forward to hearing from you again in the future.
~The KDH Team.
Good value, well built and wide range of units
I ordered a small number of units, doors and accessories for a new garage and utility room. One of the attractions was both the value and the wide range of colours not just of the doors but also of the units.
You do have to work out everything in detail before going onto the site and keep double checking as you work through your list but overall the process was fairly straightforward. The lead time and delivery were relatively quick and easy - I chose the option for two man delivery and everything was carried inside for me.
I haven't fitted the units yet yet but they seem to be well built and finished and when it comes to fitting out my kitchen I shall have no hesitation in ordering again from Kitchen Door Hub.
24 września 2025
Odpowiedź od Kitchen Door Hub
Hi Don,
Thank you for taking the time to leave such a lovely review.
We're really pleased to hear that you found value in our wide range of colours and products, and that the ordering and delivery process went smoothly. It's great to know our two-man delivery option made things easier for you.
Please do not hesitate to contact us for any future projects.
~The KDH Team.
I phoned to make my order and it came…
I phoned to make my order and it came two days later. Excellent service
4 września 2025
Odpowiedź od Kitchen Door Hub
Hi Julie,
Thank you for your lovely feedback.
We are happy to hear that your order arrived quickly and that you were happy with the service. We always aim to make the process as smooth and efficient as possible. We look forward to helping you again in the future.
~The KDH Team.
As discribed and within delivery date
4 września 2025
Odpowiedź od Kitchen Door Hub
Hi,
Thank you for your 5* review.
We're glad to hear your order arrived on time and met your expectations. We appreciate your support and hope to hear from you again in the future.
~The KDH Team.
Review for a door I haven't got yet !!!!!!
Have just been asked for a review for a door I haven't even got yet !ordered last month paid £29 for delivery then got an email weeks after saying it was scheduled for delivery which never turned up !had to call customer service which was then told they had problems with their suppliers and it was delayed for the week after.have been told it is a confirmed delivery date but not holding much hope for it.think the price for delivery to get it a month later is shocking hopefully will get the door and not have to deal with them again customer service is very poor.waited for my confirmed delivery date had to call to ask if was been delivered been told another two weeks now not even made !!!! Absolute joke !!
4 września 2025
Odpowiedź od Kitchen Door Hub
Hi Karen,
Thank you for taking the time to leave us a review—we truly appreciate all feedback. We sincerely apologise for the delay with your door order and any inconvenience this may have caused.
After investigating, we found that the finish you requested was unfortunately out of stock at the time, which led to the delay. We did our best to keep you informed with updates as soon as we received them, but we understand how frustrating this must have been.
We hope that now your door has been delivered, everything is as expected.
If you do require any further assistance in the future, please do not hesitate to contact us.
~The KDH Team.
Comprehensive selection
Comprehensive selection, prompt service and delighted with the product. Excellent communication relating to the progress of the order. Thank you.
4 września 2025
Odpowiedź od Kitchen Door Hub
Hi Colin,
Thank you for taking the time to leave us a 5* star review
We're so pleased to hear that you were happy with our product range, prompt service, and communication throughout your order. It's always our goal to make the process as smooth and satisfying as possible. We truly appreciate your support and hope to assist you again in the future!
~The KDH Team.
Well priced
Well priced
Prompt delivery on the day as requested.
Good product well packed
7 sierpnia 2025
Odpowiedź od Kitchen Door Hub
Hi David,
Thank you for your positive feedback.
We are glad to hear that were happy with the costing, delivery and the quality of the items.
Please do not hesitate to reach out to us with any future projects, always happy to help.
~The KDH Team.
Extremely Disappointed
Extremely Disappointed – Poor Communication and Repeated Delays
I originally placed my order with Kitchen Door Hub on 27 May 2025, with a promised delivery date of 10 June. That date came and went with no delivery and no communication from the company. I had to call them myself, and was told they would investigate – but no one got back to me.
After chasing again, I was informed there was a problem with my order and the new delivery date would be 16 June. Once again, no delivery arrived, and I had to call them yet again. I received more apologies, but no real resolution. I asked for compensation at that point and was told they were unable to offer any, despite letting me down twice.
The next delivery date was pushed to 10 July – and again, nothing arrived. When I followed up, I was told the courier had lost the order, and it would need to be remade. I once again asked for compensation and was told it would be "looked into."
Throughout this entire ordeal, I repeatedly asked to speak with a manager, but no one ever called me back.
A new delivery date was set for 21 July, and I called ahead to confirm it would definitely arrive. I was reassured it would, and again asked for compensation – this time, I was told I'd receive a call later that day with confirmation. That call never came. Thankfully, the order finally arrived on 21 July – nearly seven weeks after the original delivery date.
Today, I followed up yet again and was told that only my delivery charge would be reimbursed.
Over the course of this process, I have:
Cancelled tradespeople three times
Sent four follow-up emails
Made eight phone calls
Still not received a single call from a manager
At one point, I even had to look up the company to make sure it was legitimate.
This has been an incredibly frustrating experience, and I would strongly advise caution before ordering from this company. The lack of communication, accountability, and customer care is simply unacceptable.
27 maja 2025
Opinia niezależna
Odpowiedź od Kitchen Door Hub
Hi,
Thank you for taking the time to leave us a review, we truly value all feedback.
I’ve looked into this further and can see that the finish you selected was unfortunately out of stock at the time, which caused an unexpected delay. We completely understand how frustrating this must have been, especially as this only came to light after you contacted us to chase the order — and for that, we sincerely apologise.
We’re also very sorry for the issues with your delivery. As this was carried out by a third-party courier, it was unfortunately outside of our direct control.
We always advise waiting to book any fitters until all items have been delivered and checked, but we know that delays like this can cause real disruption.
Regarding your refund, we can confirm that the delivery charge was refunded in line with your request, and this has now been processed for you.
Once again, we're very sorry for the experience you had, and we really appreciate your patience and understanding throughout. If there’s anything further we can do to help, please don’t hesitate to reach out.
~The KDH Team.
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