KissMyParcel Recenzje 

47
Wynik TrustScore: 4.5 na 5

4,6

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

A very helpful service and friendly customer service! My boyfriend recently moved to university and fell ill, so I am really glad this service exists. I had gotten the address wrong as we were both un... Zobacz więcej

Oceniono na 4 z 5

An excellent service provider! When something didn't go quite right they spotted it and raised it with me straight away to see what I wanted to do about it. Sometimes things go wrong, it is part o... Zobacz więcej

Reakcja na opinię

Oceniono na 4 z 5

Recipient was very happy so thank you! The only issue was that your website does not cater for international. I couldn’t put any of my details into the order no international addresses allowed.

Reakcja na opinię

Oceniono na 5 z 5

The Luxury bereavement care parcel came at the right time in my life. It brought comfort at a time I needed it. The book inside explains with a clear and brief description every step of grieving maki... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Sklep z podarunkami

Informacje przekazane przez różne źródła zewnętrzne

Kiss My Parcel - Unique care package gifts for different occasions that contain a carefully selected range of quality products.


Dane kontaktowe

4,6

Doskonała

Wynik TrustScore: 4.5 na 5

47 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

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4,6

Wszystkie recenzje

(47)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 0

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Oceniono na 5 z 5

Perfect for students at uni!

Sent daughter a flu care pack when she got ill at uni and she absolutely loved it. Allowed me to still “look after” daughter remotely and in her words “it’s brill mum, it has everything I need this week”.

Delivery on time, excellent customer service, would highly recommend!

3 listopada 2019
Opinia niezależna
Logo KissMyParcel

Odpowiedź od KissMyParcel

Thank you so much for taking the time to leave a really positive review Jason/ mum!
So glad your daughter thought it was brill (we think it is too ;-) and glad it helped her through a measly time.
Very much appreciate the kind words.

Nadine
Kiss My parcel

Oceniono na 4 z 5

An excellent service provider

An excellent service provider!

When something didn't go quite right they spotted it and raised it with me straight away to see what I wanted to do about it. Sometimes things go wrong, it is part of developing. That is ok. But it is how it is handled that sets apart the standard service form the exemplary. This company is exemplary!

21 października 2019
Opinia niezależna
Logo KissMyParcel

Odpowiedź od KissMyParcel

Hello Samantha,

Thank you for your positive review. We are sorry that you did not see our cut off time for next day delivery when you placed your order after the deadline/ on Friday at 9pm. Our shipping info is detailed for customers on our checkout page but we may need to make this more clear for our users so thank you for bringing it to our attention! We are pleased that we spotted this oversight and were able to resolve the matter to your satisfaction.

Nadine
Kiss My Parcel

Oceniono na 5 z 5

Delivered next day

Delivered next day! Boyfriend loved everything in the package and used it all within a week. I highly recommend their packages. Super cute and functional.

16 października 2019
Opinia niezależna
Logo KissMyParcel

Odpowiedź od KissMyParcel

Thank you so much for your lovely review and glad the bf loved it! :-)

Steph
Kiss My Parcel

Oceniono na 5 z 5

Top notch service!

Top notch service!
Tl:;dr I ordered a hamper and realized I made many mistakes in the order after confirmation. Customer service fixed it for me but warned me it would be delivered later than I thought (company policy). I ended up cancelling and customer service stayed courteous all through out :)

I ordered my boyfriend the cold and man-flu essentials parcel but realized I made a few mistakes after confirming the order. I emailed customer service with questions and requests to amend the issues. The response was not only very quick, but very courteous. Nadine resolved all my issues however she informed me that, as policy, my package would be delivered after the weekend (too late to help with my boyfriend's cold). I asked Nadine to then cancel it and, even after all the my requests, she did so politely! I highly recommend this service as their customer service is quick, polite, and truly care about their customers!

7 września 2019
Opinia niezależna
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Odpowiedź od KissMyParcel

Hey Gloria!
Thank you so much for your very honest and kind review . Nadine really does care about every single one of her customers and we follow her lead. We are happy to hear you had such a pleasant experience and hope you come back one day.

Steph
Kiss My parcel

Oceniono na 5 z 5

An absolutely amazing experience!

An absolutely amazing experience!

Sent a care package from Australia to London for a sick friend, the level of personalised customer service from Nadine was excellent. Clearly articulated options, expectations and followed through all the way until delivery.

Most importantly - looked exactly like the picture, of not better, and the wax sealed envelope was a lovely touch.

Have used numerous other services in the past, none which have had the same dedicated care or completion rate. Happy to recommend for anyone, great job team!

8 maja 2019
Opinia niezależna
Logo KissMyParcel

Odpowiedź od KissMyParcel

Thank you for the 'absolutely amazing' review Mark!
Glad to hear you had a good experience and we hope to be able to work with you again in the future.

Steph
Kiss My Parcel

Oceniono na 5 z 5

I ordered a bespoke box as a treat for…

I ordered a bespoke box as a treat for myself. The contents matched my hobbies to perfection .
Excellent communication between company and delivery and packaging superbly.
What a joy , highly recommended for special gifts - ranges to suit all occasions.

13 marca 2019
Opinia niezależna
Logo KissMyParcel

Odpowiedź od KissMyParcel

Such a lovely review Amanda
Thank you!

Steph
Kiss My Parcel

Oceniono na 5 z 5

Nadine at Kiss My Parcel is one of a…

Nadine at Kiss My Parcel is one of a kind. Thoughtful, sensitive, understanding and completely focused on her customer's needs. I recently ordered a parcel for my Granddaughter which was received with excitement and happiness. The packaging was excellent as were the contents, all of a very high quality. My order was time sensitive and it arrived in 2 days! Customer service is second to none. I will go straight to Nadine at Kiss my parcel whenever I need the perfect gift and top class customer service.

6 marca 2019
Opinia niezależna
Logo KissMyParcel

Odpowiedź od KissMyParcel

Thank you so much for your lovely review Loraine..
I hope you received my email response but just wanted to thank you personally and publicly here too!
Feedback like yours is so very rewarding and I am so pleased your Granddaughter loved her box.

I very much look forward to providing you excellent service in the future.

Nadine

Oceniono na 5 z 5

That was actually an issue with my…

That was actually an issue with my order in that they couldn’t deliver the product on the day that was given when originally buying. However they contacted me immediately and asked what I wanted to do rather than assuming and sending it out anyway. When I said that the new delivery date of a couple of days later my purchase was refunded immediately. Good professional service.

30 stycznia 2019
Opinia niezależna
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Odpowiedź od KissMyParcel

Hey Phil

Thank you so much for your positive review despite a slightly negative experience. I am so sorry the package you ordered could not be delivered on time but I hope we can serve you better in the future.

Nadine

Oceniono na 5 z 5

In terms of products idea and quality…

In terms of products idea and quality it was a huge relief and timesaver to have the packages premade; fantastic selection of products.
In terms of customer service they couldn't have been more thorough or helpful, would highly recommend and will be using them again in the near future.

10 stycznia 2019
Opinia niezależna
Logo KissMyParcel

Odpowiedź od KissMyParcel

Thank you Jay! Your words are so appreciated.
Saving time for people is what we are trying to achieve without compromising on gift quality, your feedback proves we're totally getting this right :-)

Oceniono na 5 z 5

Absolutely Amazing - Will Buy Again From Them

Absolutely amazing! Thank you. The parcel was excellent and I received a message from my friend saying she was 'speechless' because the gift was so lovely. Would strongly recommend - customer service and communication was second to none.

20 grudnia 2018
Opinia niezależna
Logo KissMyParcel

Odpowiedź od KissMyParcel

What lovely words Heather!! Cannot tell you how pleased I am to hear your recipient loved her surprise. Thank you so much for taking the time to review us. Truly appreciated :-)

Oceniono na 5 z 5

Kiss my parcel were super fast at…

Kiss my parcel were super fast at responding to my request and were able to help me bespoke a parcel in the space of a few hours which was amazing.

We were also so impressed that they managed to get the parcel into the hospital and to our giftee in a day. She was so pleased with her gifts!

20 listopada 2018
Opinia niezależna
Logo KissMyParcel

Odpowiedź od KissMyParcel

So pleased we were able to make your recipient smile Rachel! :-)
And thank you for your kind words..

Oceniono na 5 z 5

I sent a hospital boredom buster to a…

I sent a hospital boredom buster to a friend out of serious surgery and it brought a lot of happiness to her. She mentioned in particular it was a gift that keeps giving and like you read her mind with how thoughtfully it was curated. Really great service and quality all round!

21 października 2018
Opinia niezależna
Logo KissMyParcel

Odpowiedź od KissMyParcel

I absolutely LOVE that tagline Innessa! The gift that keeps giving :-)

It's exactly what we try to achieve with every package we send out. So glad to hear that the hospital package bought happiness to someone who sounds like they really need it. Fingers crossed for a speedy recovery.

Nadine

Oceniono na 5 z 5

Great service and product

Great service and product. Super helpful as I ordered from Australia.

17 października 2018
Opinia niezależna
Logo KissMyParcel

Odpowiedź od KissMyParcel

Thank you so much for taking the time to review us Laura!

So very appreciated.

Nadine x

Oceniono na 5 z 5

Kiss My Parcel is an absolute gem!

I cannot say enough good things about my experience with Kiss My Parcel. I had a pretty unique circumstance, and Nadine took it and ran with it to create a customized, thoughtful, beautiful and budget-compliant care package for my friend. She was very responsive (despite a major time zone difference), and she took all of my preferences and concerns into account.

The end result was a beautiful gift for a dear friend that I never could have provided myself.

This company is such a gift, and it was clear from every aspect of my experience that its excellence comes from a genuine passion for the service they provide and an amazing compassion for their customers and recipients. The only shame is that I only know one person in London, otherwise I'd be sending more care packages!

16 października 2018
Opinia niezależna
Logo KissMyParcel

Odpowiedź od KissMyParcel

Wow Lori!

Had to respond to this one personally :-)
Thank you so very much for leaving such a detailed and lovely review!
From start to finish, I loved putting together your order and am glad that it achieved the results required (cheering up a dear friend).

You were an absolute pleasure to work with...


Nadine x

Oceniono na 5 z 5

I brought 2 of these new baby packages…

I brought 2 of these new baby packages and absoloutley loved them both, nadine was easy to contact and replied to me very quickly, packages came in a lovely pavkage and also very quickly. I would highly recommend and have even ordered 3 more!!

2 października 2018
Opinia niezależna
Oceniono na 5 z 5

Top Quality

My friend absolutely loved the all American Sweets. Excellent product speedy delivery. Definitely use this company again.

24 września 2018
Opinia niezależna
Logo KissMyParcel

Odpowiedź od KissMyParcel

Definitely one of my personal favourite boxes JW!

Thank you for taking the time to review us.

The KMP Team

Oceniono na 5 z 5

Excellent products

Excellent products, good quality and reliable service.
Would recommend and definitely use again.

17 września 2018
Opinia niezależna
Logo KissMyParcel

Odpowiedź od KissMyParcel

Thank you Caroline! We really appreciate every review.

The KMP Team

Oceniono na 5 z 5

Kiss my parcel

Loved the idea of sending such a personal individual gift, which was well presented. Great service delivery from start to finish would definitely use again and recommend to others.

16 września 2018
Opinia niezależna
Logo KissMyParcel

Odpowiedź od KissMyParcel

Thank you Scatti Tee!
Much appreciated :-)

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